PRADEEP KUMAR YADAVMobile: 08971575708

E-Mail: pradeep.me80@hotmail.com

PROFESSIONAL PROFILE

MBA (Marketing & Finance) professional with over 10 years experience in banking in various verticals of banking.(Process Analyst , Retail Banking Operations, KYC, AML, Branch Administration, Client Relationship Management, Business Development, and Foreign Exchange & NRI Services)

Currently designated as Senior Process Analyst Kotak Mahindra Bank Bangalore. Deft at Designing process and procedures as per organitional /statutory requirement and implementations. Proven track record of designing & enhancing existing process and thereby contributing in designing and

implementing best possible available process. Possess excellent analytical, negotiation & inter-personal skills with demonstrated communication and

relationship management abilities.

CORE COMPETENCIES

Process Analyst: Analyse processes to identify business, compliance, risk, statutory requirements, process gaps, process inconsistencies and inefficiencies and identifying opportunities for improvement. Assists business in defining of solution to meet objective in align to corporate strategy. Co-ordinate with external and internal stake holders and technical teams.

Banking Operations Managed various type of documentation pertaining to the, credit administration, profitability etc. Collating the data for the unit, scheduling the same and sending the MIS. Analyzing requirements of clients and suggesting suitable services / solutions for their FOREX needs, ensuring best deals. Handling smooth ATM operations in the company. Managing the teller functions such as ensuring correct amount of cash for the day's transactions, providing customers with services such as account balances, automatic payments and cheque books etc.

Retail Operations: Managed the entire gamut of retail branch operations spanning from inward/outward clearing, handling safe deposit lockers as well as various deposit accounts. Handling front-end operations for Savings, current & fixed deposits, involved in cash management for branch as well as extending priority banking services. Interfacing with other banks for lending/ borrowing and ensuring compliance with the statutory requirements laid down under different Acts governing banking regulations.

Business Development: Managing the marketing operations for promoting various bank products and accountable for increasing sales growth. Driving marketing initiatives & managing the frontline sales team to achieve goals. Initiating and developing relationships with target organizations for business development. Identifying prospective clients and generating business from the existing, to achieve business targets.

Relationship Management: Interacting with customers for creating awareness about banking products and extending advisory services to meet their banking needs. Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to clients (NRI/ individuals/corporate clients) concerns and complaints and undertaking necessary steps for effectively resolving them.

Team Management: Monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. Streamlining efforts for attainment of short and long term goals of the company taking into care the mission and vision.

CAREER HIGHLIGHTS

Senior Process Analyst - ING VYSYA BANK

Key project handled:

Implementation of digital signature for Kotak Mahindra Bank customers. Implementation of automated data flow from Kotak Mahindra Bank to RBI. Integration of ING Vysya Bank with Kotak Mahindra Bank.

Key Deliverables:

Design and implement process as per various business, compliance, risk, and statutory Requirement’s. Analyse existing business processes to identify business, compliance, risk, statutory requirement,

solution gaps, process inconsistencies, inefficiencies and identifying opportunities for improvement. Evaluate and make recommendations to improve organizational effectiveness of process and

procedures and reduce cost. Co-ordinate with external and internal stake holders and technical teams. Work in partnership with various stakeholders to ensure effective process design, implementation. Develop high quality documentation for various process stages’s to ensure clear, processes/workflow,

job’s and responsibility of various departments and control matrix . Helping various stake holders in testing and implementation of the new processes. Regularly updating banks internal portal’s for any new process changes or for any modification in

existing process.

Manager - Retail Branch Banking Operations, Axis Bank.

Key Deliverables:

Heading Cash point for Bangalore circle. Supervising branch operations team & ensuring error free work. Steering activities related to cash management as per daily requirement of the branch & maintaining

cash within cash retention limit as approved by the Bank. Ensuring sales team achieve their targets, with all their KYC done as per Bank Compliance. Cross selling of various products, viz. SB Account, CA Account, Fixed Deposits, Mutual Funds, Life

Insurance, Gold, and Foreign Exchange & All Loan Products. Monitoring branch operations are executed as per bank compliance. Ensuring timely filling of reports to compliance & audit department. Establishing Corporate & Retail Customer Relationships. Ensuring customer satisfaction with zero level escalation. Liaising with vendors & other authorities to ensure smooth functioning of branch operations.

Asst. Manager Retail Branch Banking Operations ICICI BANK

Key Deliverables:.

Steering activities related to cash management as per daily requirement of the branch & maintaining cash within cash retention limit as approved by the Bank.

Ensuring sales team achieve their targets, with all their KYC done as per Bank Compliance.

Cross selling of various products, viz. SB Account, CA Account, Fixed Deposits, Mutual Funds, Life Insurance, Gold, and Foreign Exchange & All Loan Products.

Monitoring branch operations are executed as per bank compliance. Ensuring timely filling of reports to compliance & audit department. Establishing Corporate & Retail Customer Relationships. Ensuring customer satisfaction with zero level escalation. Liaising with vendors & other authorities to ensure smooth functioning of branch operations.

ACADEMIC PROJECTProject Title : Analysing the market performance of Steelgrip (PVC Insulation Tape) & the universal listing of outlets for Pidilite Industries in LucknowOrganisation : Pidilite Industries Ltd.Tenure : Jun’04 – Aug’04

EDUCATIONMBA (Marketing & Finance) Sahara Arts & Management Academy, Lucknow Scored 72%

2005M.COM Kanpur University Scored 54% 2003B.Com. Kanpur University Scored 60% 2000