PRASHANT SRIVASTAVAPh: (M) +91 9560848835 Email: prashant_24nov@yahoo.com

# D-60, Paryavaran Complex, Ignou Rd, Neb Sarai, New Delhi – 110030, India

Seeking to continue my professionalism, where my dedication, expertise and talent will definitely bring the organization a sharper edge within the industry

A well presented, industrious and highly personable individual who has 2 years 6 months of operational experience.

Highly articulate, demonstrating exceptional relationship building, communication, decision making, analytical and interpersonal skills

PROFESSIONAL EXPERIENCE

Sr. Associate Operations- WNS GLOBAL SERVICES (DEC 16 2014 to till Date)

Client: Masreq Bank:Mashreq is one of UAE's leading financial institutions with a growing retail presence in the region.It is invariably among the highest performing banks in the Region. Its financial performance reflects on its commitment to continue leading the UAE banking industry.

Industry : BFSI (Banking) Project Name : Credit Ops Retail Project Type : Credit Evaluation Environment : Client owned web application Role : Sr Associate-Operations

We provide shared services to the bank by processing the various credit card applications, doing risk management and setting up the credit limit for the customers by client based application named “IRIS, flex cube, EDMS, Bureau etc)

Responsibilities:

Processing credit card application for Mashreq bank customers. Scrutanization of KYC documents. Evaluation of Liabilities and income of the customer. Assigning the correct Credit Limit to the Credit Cards applied by the customers. Handling client calls on weekly basis on which I share the status of the work and resolve their queries Working on customers KYC Updations and validation. Involving in pre underwriting of cards operations. Responsible for checking customer’s fraud background. Conducted research assisted and provided information to support suspicious activity report (SAR) and made recom-

mendations. Investigated reviwed and monitored suspicious customers’ account transaction activites and made recommenda-

tions for further review and closure. Working on Client profile creation and genrating the unique CIF on which the further operations activities has been

Done. Involving in consideration of new as well as existing process SOP’S with the clients over the phone and discussing

the same with team.

Noteworthy Credits:

Consistently recognized and rated as ‘Good Performer’ Consistently rewarded for outstanding work ethics and excellent performance Achievers of Performance Based Incentives in monthly Production Volumes.

Marketing Executive, Spider Software Pvt Ltd, Lucknow (Dec’13 – Nov’14)

Dealing in Technical analysis Software of share trading. Worked as direct marketer for the customer who dealing in stocks trading. Giving them demonstration, as wells as training and installation parts and closing the sale.

SCHOLASTICS & CERTIFICATIONS

MBA (Regular) from Gauttam Buddha Technical University in 2013. Bachelor of Computers Applictions from Makahan Lal Chaturvedi University Bhopal in 2011. Knowledge of Flex cube, Credit Bureau, Select, Embounce and EDMS.etc.

PERSONAL DOSSIER

Name: PRASHANT SRIVASTAVAFather’s Name: Vijay SrivastavaDate of Birth: 24th November, 1989Linguistic Proficiency: English, Hindi.