Pratikriya

The other side of the coin

Background

• In 25 years, the Gallup Organization interviewed over 80,000 managers from different companies.

• This mammoth research project grew from two basic questions: – What do the most talented, productive employees

need from the workplace? – How do you attract, find, focus, and keep talented

employees?

The Twelve Questions to Measure the Strength of a Workplace

1. Do I know what is expected of me at work? 2. Do I have the right materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last seven days, have I received recognition or praise for doing good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who encourages my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel my job is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last six months, has someone at work talked to me about my progress? 12. This last year, have I had opportunities at work to learn and grow?

But does it related to business outcomes?

• Gallup ran a Meta analysis of data using 2,500 business units’ performance data and 105,000 employees’ opinion surveys.– Productivity – Profitability– Employee retention– Customer satisfaction

A Case In Point

• Employee survey– Do you have the materials and equipment needed to do your

work right?• Store A: 45% Strongly Agreed• Store B: 11% Strongly Agreed• Reality: Store A and Store B had the same materials and equipment

• Stores scoring in the top 25%– On average, were 4.56% over their sales budget.– Almost 14% over their profit budget. – Retained more employees.

The Order of the Questions

• Base Camp: “What do I get?” (Q1,Q2)• Camp 1: “What do I give?” (Q3,Q4,Q5,Q6)• Camp 2: “Do I belong here?” (Q7,Q8,Q9,Q10)• Camp 3: “How can we all grow?” (Q11, Q12)

• The Focus of Great Managers / Companies– Take aim at Base Camp and Camp 1 (Q1-Q6). – Securing “Strongly Agree” response is our most

important responsibility.

Pratikriya Step - 1

1. Do I know what is expected of me at work? 2. Do I have the right materials and equipment I need to do

my work right? 3. At work, do I have the opportunity to do what I do best

every day? 4. In the last seven days, have I received recognition or

praise for doing good work? 5. Does my supervisor, or someone at work, seem to care

about me as a person? 6. Is there someone at work who encourages my

development?

Total responses

59

Q1

Q2

Q3

Q4

Q5

Q6

Summary

• Majority response is “Agree” (4)• Not enough “Strongly Agree” (5)• Few “Disagree” and “Strongly Disagree” as

well (2 and 1 respectively)

PRATIKRIYA STEP - II

Face to face meetings with teams

Common Learning

Communication (gap or less of it)

What next?

Q1 – Strongly AgreeQ2 – Strongly AgreeQ3 – Strongly AgreeQ4 – Strongly AgreeQ5 – Strongly AgreeQ6 – Strongly Agree

Towards a better workplace…

Amen

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