Praveen Gupta

RZ G 1/ 39,2nd Floor, Mandir Marg, Mahavir Enclave, New Delhi - 110045Mobile: +91 9811894010 • Email: praveen22002in@gmail.com

Looking for a challenging and motivational position that provides me with ample opportunity to enhance my skills and experience

Currently associated as Business Support Manager – (North - 1)

Academic / Professional Qualifications

MBA (specialization in Finance) from NIMT, New Delhi through distance learning program. B.COM. (Bachelor in Commerce) from C.S.J.M University, Passed A.I.S.S.E. from JDSVM Public School, C.B.S.E., Kanpur, UP.

Professional Experience

Indusind Bank Ltd, Zonal office, New Delhi

Business Support Manager (May 2014 to Till date)

Calculating the Business performance on various vectors for Entire Zone at multi level, (i.e, Zonal, Regional, Branch, channel and employee).

Analysis the cost of a branch and take the necessary corrective steps to reach the Break-even point for new and old branches.

Analysis the current status of Zone in comparison with other banks and with other Zones and branches as per their categories.

PPT preparation for Zonal head and region head review. Preparation of review files for ZH and RH at multi levels. Tracking of quality score for branches. Projection of Zone/ region/ branch performance on the basis of FTE and past

performance. Preparation of various MIS / dashboard as per business requirement.

Max Life Insurance Company Limited- HO, Gurgaon

Assistant Manager – MIS & Technology - Partnership Distribution (Aug 2012 to May 2014)

Preparing OPEX report (Operating Expenses). Vendor management. R&R calculation and payment. Outsource salary management Score card and performance report

OPEX (Profile):i) To identify / verify the expenses for PD, GB and Banca Team.ii) To map the staff (employee or outsourced) with the according to relationships.

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iii) To map the different types of expenses accordingly. (I.e. Travel cost, computers, occupancy, etc on an employee and relationship level).

Score card and performance report:-Analyzing the variance in Plan numbers vs actual numbers and show to concern

authorities in PPT format as well as in excel format.Showing the variance and gap in Plan numbers vs forecast number by Relationship heads

in PPT format to Dept. head

Vendor Management:i) To identify the vendor, accordingly to their rates and services offered.ii) To provide all relevant information to finance team with the coordination of

service provider through an application / software.iii) After Vendor setup, coordinating with finance for vendor payment accordingly,

bill raised by service provider through a proper process.RnR Calculation and payment

i) Help to prepare the RnR notes.ii) Calculate the business as per approved RnR criteria and book the provision

accordingly. iii) Need to ask the field contest and calculate the same.iv) Make to payout of RnR amount to the business partner through cash or in kind.

Max Life Insurance Company Limited- HO, Gurgaon

Executive- Distributions' Service Delivery & Operations (June 2009- July 2012)

Leading a team of 3 (Outsourced Employee), reporting to the Assistant Manager. Scrutiny of documents for issuance of corporate agency license as per the IRDA

regulations. Acting as SPOC for set-up of new offices on the system, across channels. Publish of Business critical reports/dashboards for internal & external customers

(i.e. License renewal report, Specified person dashboard, Discrepancy report, 15 days licensing report etc).

Maintenance of files and records of Corporate Agent’s and Brokers for internal/external audit.

SPOC for providing all the required documents and data, as requested by Auditor’s.(Internal/External)

Team SPOC for all IRDA related queries including logging of ticket for issues. Actively involved in draft of Corporate Agent Manual along with other team members. Understanding the IRDA guidelines and Circulars by himself or with the help of Legal

team and make the necessary changes in the process to implement the regulations. Timely review of processes to identify non-value steps, to cost and making them even. Rigorous follow up and closure of movements of all the channels as per information

received from the Home office – HR

Max Life Insurance Company Limited- HO, GurgaonExecutive- Customer Services - Backend (April 2008- May 2009)

Leading a team of 2 (Outsourced Employee), reporting to the Assistant Manager

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Handling the query, Compliant, for agent and Additional Channel. Responding the resolution / communication to the customer through email,

telephonic and letter. Managing of all refund cases / dispatch for entire team.

Achievements:

Appreciated and nominated as “Cultural Ambassador” recognition for ensuring consistent quality of work.

Nominated as ‘scintillator performer’ under R&R programme. Received Star of the Month.

ING Global BPO Services Ltd (Gurgaon) Executive – Financial process (Dec 2006 – April 2008)

Worked on 0 day TAT. Trained on 16 Financial and 16 non – financial work types After 3 months of joining, nominated as mentor, and handling the team of 2 members. With the help of team leader, prepared PLI and production data. Actively participated of Con calls with the Clients. Maintained the error tracker of the team

Finedge India Pvt Ltd, Delhi (Feb 2006 to Oct 2006) Worked as Customer Care Executive for Hutch Inbound Process, providing support to Hutch Haryana prepaid customer including technical troubleshooting on GPRS queries.

Interests:

Playing Chess and listening to Music.

Personal Information

Father’s Name: Late Shri V. K. Gupta Date of Birth: 10th November 1984 Sex: Male Marital Status: Married

I hereby certify that all the information furnished is correct to the best of my knowledge and I am ready to provide relevant documents as a proof there of.

Date: Place: (Praveen Gupta)

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