praxis business school mc1 managerial communication charanpreet singh

Praxis Business School MC1

Managerial Communication

Charanpreet Singh


Robert Kent, former Dean, Harvard Business School has said:

“In business, communication is everything.”


What is communication?

Communication is a range of purposeful behavior which is used with intent within the structure of social exchanges, to transmit information, observations, or internal states, or to bring about changes in the immediate environment. Verbal as well as nonverbal behaviors are included, as long as some intent, evidenced by anticipation of outcome can be inferred



Purposeful behavior

INTENT - evidenced by anticipation of outcome

Structure of social exchanges

Transmit (Receive)

information, observations, internal states

Bring about changes in immediate environment

Verbal/ nonverbal



Is all vocalization or even speech, communication?

Only if there is a social context

Speech becomes communication when there is a desire or intent to convey a message to someone else


Why are we having this class?

The way we communicate with others and with ourselves ultimately determines the quality of our lives

So what is the big deal?

Good Communication skills are more uncommon than common sense

The problem with communication ... is the illusion that it has been accomplished


Why are we having this class?The problem with communication ... is the illusion that it has been accomplished

Clear and unambiguous messaging involves

awareness and effort from

sender and receiver

Communication is accomplished when

sender and receiver understand the same information as a result of the communication


Why are we having this class?

In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single most important decisive factor in choosing managers. The survey, conducted by the University of Pittsburgh’s Katz Business School, points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factors contributing to job success.


Functions of Communication: organization

Effective Communication is imperative for:

Manager – employee relations

• What does the manager want done?

•:How should he/ she communicate what he wants?

• Objective – minimize misunderstanding and misrepresentation

Increased productivity

Happy employees




Motivation and employee morale

• Communicate firm’s objectives clearly

• Communicate employee’s objectives – alignment

• Communicate more – frequently - transparency

• Prevent conflict – raise morale




Increasing Productivity

• Clear understanding of role and task

• High morale – happy organization

• Listening organization – learning organization



Communication policy

Open

Speedy

Sensitive to grievances

Encourage suggestions/ comments

A communicating org is a happy org

praxis business school mc1 managerial communication charanpreet singh

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