Pre-Con Ed: Integrate Your Monitoring Tools Into an Automated Service Impact Analysis and Ticketing System With CA Service Operations Insight

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  • World16

    Pre-ConEd:IntegrateYourMonitoringToolsIntoanAutomatedServiceImpactAnalysisandTicketingSystemwithCAServiceOperationsInsightFrancoisCattoen,Sr.PrincipalProductManager,CATechnologiesMichaelBoehm,Sr.EngineeringServicesArchitect,CATechnologiesJeffMorris,PrincipalEngineeringServicesArchitect,CATechnologies

    DO4X63E

    DEVOPS

  • 2 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    ForInformationalPurposesOnlyTermsofthisPresentation

    2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.Thepresentationprovided atCAWorld2016isintendedforinformationpurposesonlyanddoesnotformanytypeofwarranty.Someofthespecificslideswith customerreferencesrelatetocustomer'sspecificuseandexperienceofCAproductsandsolutionssoactualresultsmayvary.

    CertaininformationinthispresentationmayoutlineCAsgeneralproductdirection.Thispresentationshallnotserveto(i)affecttherightsand/orobligationsofCAoritslicenseesunderanyexistingorfuturelicenseagreementorservicesagreementrelatingtoanyCAsoftwareproduct;or(ii)amendanyproductdocumentationorspecificationsforanyCAsoftwareproduct.Thispresentationisbasedon currentinformationandresourceallocationsasofNovember1,2016,andissubjecttochangeorwithdrawalbyCAatanytimewithout notice.Thedevelopment,releaseandtimingofanyfeaturesorfunctionalitydescribedinthispresentationremainatCAssolediscretion.

    Notwithstandinganythinginthispresentationtothecontrary,uponthegeneralavailabilityofanyfutureCAproductrelease referencedinthispresentation,CAmaymakesuchreleaseavailabletonewlicenseesintheformofaregularlyscheduledmajorproductrelease.SuchreleasemaybemadeavailabletolicenseesoftheproductwhoareactivesubscriberstoCAmaintenanceandsupport,onawhen andif-availablebasis.Theinformationinthispresentationisnotdeemedtobeincorporatedintoanycontract.

  • 3 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    Abstract

    CAServiceOperationsInsightisaninnovativesolutionthatintegratesandcorrelatesinformationfromCATechnologiesandthird-partymonitoringandservicedesktools.Itsdashboardunifieseventsandalertsfromallyourmonitoringtoolsintoasinglepointofcorrelation,ticketingandescalation.

    SeethemostrecentupdatestothistoolandhowitintegratesinformationfromCASpectrum,CAApplicationPerformanceManagement,CAServiceDeskManagerandotherCAandmulti-vendortools.

    Youllgetaquicktourofthealertmanagementconsole,servicedashboardandservicemodeling/serviceimpactanalysisconsole.

    FrancoisCattoenCATechnologiesSr.PrincipalProductManager

    MichaelBoehmCATechnologiesSr.EngineeringServicesArchitect

    JeffMorrisCATechnologiesPrincipalEngineeringServicesArchitect

  • 4 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    AgendaSTRATEGICPORTFOLIO

    CASOIINTERFACES

    TICKETCREATION

    EVENTMANAGEMENT ALERTMANAGEMENT

    FAULTMANAGEMENT SERVICEMANAGEMENT

    SERVICECREATION

    1

    2

    3

    4

    5

    6

    ROADMAP&NEWFEATURES7

  • 5 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    CAUnifiedInfrastructureManagement

    DataCenterFacility,Fabric,Systems,Storage,Cloud

    CAPerformanceManagement

    NetworkPerformance

    CASpectrumNetworkFault

    CoreIMProducts

    Add-OnValue

    Modules

    NewIntegration

    ImprovedIntegration

    CAServiceOperationsInsightServiceOperationsManagement

    CANetworkFlowAnalysis

    FlowAnalytics

    CAApplicationDeliveryAnalysis

    AppResponseTime

    CAMediationManager

    Non-SNMPDataCollection

    CAVirtualNetworkAssurance

    VirtualNetworking

    (SDN)

    OurStrategicPortfolioInfrastructureManagement

  • 6 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    CAServiceOperationsInsightInterfaces

    Dashboard Manager-level

    overview

    Console Administrators

    andOperators

    MobileUI Peopleontheroad

    Dashboard,Console,MobileUI

  • 7 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    EventManagement AlertManagement

    Event:anythingthathappens,especiallysomethingimportantorunusual Informationalevents Totalnumbercanbehuge Noteveryeventisimportant

    Alert:towarnsomeoneofapossiblydangeroussituation Actionableevents

    (ticket,email,operatoraction)

    CAServiceOperationsInsightisdesignedtohandlealerts

  • 8 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    FaultManagement ServiceManagement

    Faultmanagement:concernedwithdetecting,isolatingandresolvingproblems Severitycentric(actonmostcriticalalert) Severity propagation

    Servicemanagement Businessimpact-centric

    (actonalertthathashighesimpact) Impactpropagation

  • 9 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    ServiceManagementService-DrivenAutomation

    HighestImpact

    HighestSeverity

    Capabilities Synchronizesalertsacross

    integratedtools Triggers Servicedeskticketing Policy-basednotificationsandescalations Policy-basedprocessautomation

    Value Commonunderstandingofservices Standardizedactions Businessoperationalawareness

  • 10 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    ServiceCreation

    Bottomup Importfromdomainmanager

    (eg.CASpectrum,MSSCOM,CAAPM,CMDB...) Synchronization

    Topdown Manualmodeling

    Automatic Dynamicdiscoverypolicies

  • 11 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    CASpectrumCAApplicationPerformanceManagement

    Transactions

    ApplicationComponents

    ServiceCreationDynamicServiceModeling

    Servers and Storage

    CAServiceOperationsInsight

    Network

    Databases

    Service

    Application Components

    Transactions

    CMDB

    OtherTools

  • 12 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    TicketCreation

    Triggerescalationbasedonpolicies

    Abilitytodelayescalations

    Multipleactiontypes

  • 13 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures

    CAServiceOperationsInsight4.0CU1 JasperReportsServer CAUnifiedInfrastructureManagementintegration CAApplicationPerformanceManagementintegration CASpectrumintegration

    CAServiceOperationsInsight4.0SP2 Speedupstartuptimeandshutdown Enhancedmaintenance(SOIToolBox) ReplaceGoogleEarthwithGoogleMaps

    NEWFEATURES!

  • 14 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:CAServiceOperationsInsight4.0CU1JaspersoftReports

    Jaspersoftreportssupport

    Installationpackage:jdk,tomcat,environmentsettings,JasperReports,CAServiceOperationsInsightreports

    IdenticalconfigurationandOOTBreports

    Usersynchronization

    Tip:fontusage

  • 15 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:ConnectorsCAUnifiedInfrastructureManagementConnectorv3.7.0

    Integrationimprovements Maintenancesynchronization FlexibleCImapping(granularCIs) QueueName configurable Alertupdateintervalconfigurable DatabasesupportforOracle

  • 16 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:ConnectorsCAApplicationPerformanceManagementConnectorv3.1

    Integrationimprovements SupportforCAAPMTeamCenterrelationshipmaps(v10.1+)

    Includessupportforleveragingcustomattributes

    Configurablegranularmetricpath-basedCIs BetterleveragesEPAgentsandpowerpacks

    e.g.CIsforqueuesfromMQpowerpackorwebserversfromWSPP

    Intelligentalertrouting RouteRTTMalertsdirectlytobusinesstransactionCIs

  • 17 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:Connectors

    Integrationimprovements Improvedstartupinitializationperformance Enhancedmulti-threadingcapabilitywhilepullingCIsfromCASpectrum OptimizedtheprocessingofattributesforallmodelsandespeciallyCAS

    SystemEDGE basedmodels

    CASpectrumConnectorv2.0.0.238

  • 18 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:CAServiceOperationsInsight4.0SP2EnhancedMaintenance

    Solutionneedstobeonlineallthetime needtoreduceanydowntime

    Abilitytousesoitoolboxwithoutshuttingdown

    Newoptions purgeOutageAlerts getRowCount purgeAlertQueueAssignment cleanAlertsFromRemovedConnectors

  • 19 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:CAServiceOperationsInsight4.0SP2SpeedUpStartUpTimeandShutdown

    Solutionneedstobeonlineallthetime needtoreduceanydowntime

    Improvedstartuptimeafterabruptshutdown Correlationcacheupdatedregularly

    ContainskeypropertyvaluesofaCI

    Configuration \jsw\conf\soi-manager.conf

    wrapper.java.additional.n=-Dcache.write.interval=7200

    Improvedshutdown

  • 20 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    NewFeatures:CAServiceOperationsInsight4.0SP2

    Providebusinessservicesstatusworldmapview

    IdentifyquicklywhichCIsarefaulty

    AbilitytonavigatetoOnceClick consoletofindouttherootcauseandreduceMTTR

    ReplaceGoogleEarthwithGoogleMaps

  • 21 2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

    Thankyou.

    Stayconnectedatcommunities.ca.com

  • @CAWORLD#CAWORLD 2016CA.AllRIGHTSRESERVED.22 @CAWORLD#CAWORLD

    DevOps AgileOps

    FormoreinformationonDevOps AgileOps,pleasevisit:http://cainc.to/wYXSg6

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