pre-con ed: integrate your monitoring tools into an automated service impact analysis and ticketing...

World®’16

Pre-ConEd:IntegrateYourMonitoringToolsIntoanAutomatedServiceImpactAnalysisandTicketingSystemwithCAServiceOperationsInsightFrancoisCattoen,Sr.PrincipalProductManager,CATechnologiesMichaelBoehm,Sr.EngineeringServicesArchitect,CATechnologiesJeffMorris,PrincipalEngineeringServicesArchitect,CATechnologies

DO4X63E

DEVOPS

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Abstract

CAServiceOperationsInsightisaninnovativesolutionthatintegratesandcorrelatesinformationfromCATechnologiesandthird-partymonitoringandservicedesktools.Itsdashboardunifieseventsandalertsfromallyourmonitoringtoolsintoasinglepointofcorrelation,ticketingandescalation.

SeethemostrecentupdatestothistoolandhowitintegratesinformationfromCASpectrum,CAApplicationPerformanceManagement,CAServiceDeskManagerandotherCAandmulti-vendortools.

You’llgetaquicktourofthealertmanagementconsole,servicedashboardandservicemodeling/serviceimpactanalysisconsole.

FrancoisCattoenCATechnologiesSr.PrincipalProductManager

MichaelBoehmCATechnologiesSr.EngineeringServicesArchitect

JeffMorrisCATechnologiesPrincipalEngineeringServicesArchitect


AgendaSTRATEGICPORTFOLIO

CASOIINTERFACES

TICKETCREATION

EVENTMANAGEMENTó ALERTMANAGEMENT

FAULTMANAGEMENTó SERVICEMANAGEMENT

SERVICECREATION

1

2

3

4

5

6

ROADMAP&NEWFEATURES7


CAUnifiedInfrastructureManagement

DataCenterFacility,Fabric,Systems,Storage,Cloud

CAPerformanceManagement

NetworkPerformance

CASpectrumNetworkFault

CoreIMProducts

Add-OnValue

Modules

NewIntegration

ImprovedIntegration

CAServiceOperationsInsightServiceOperationsManagement

CANetworkFlowAnalysis

FlowAnalytics

CAApplicationDeliveryAnalysis

AppResponseTime

CAMediationManager

Non-SNMPDataCollection

CAVirtualNetworkAssurance

VirtualNetworking

(SDN)

OurStrategicPortfolioInfrastructureManagement


CAServiceOperationsInsightInterfaces

§ Dashboard– Manager-level

overview

§ Console– Administrators

andOperators

§ MobileUI– Peopleontheroad

Dashboard,Console,MobileUI


EventManagementó AlertManagement

§ Event:anythingthathappens,especiallysomethingimportantorunusual– Informationalevents– Totalnumbercanbehuge– Noteveryeventisimportant

§ Alert:towarnsomeoneofapossiblydangeroussituation– Actionableevents

(ticket,email,operatoraction)

§ CAServiceOperationsInsightisdesignedtohandlealerts


FaultManagementó ServiceManagement

§ Faultmanagement:concernedwithdetecting,isolatingandresolvingproblems– Severitycentric(actonmostcriticalalert)– Severity propagation

§ Servicemanagement– Businessimpact-centric

(actonalertthathashighesimpact)– Impactpropagation


ServiceManagementService-DrivenAutomation

HighestImpact

HighestSeverity

§ Capabilities– Synchronizesalertsacross

integratedtools– Triggers

§ Servicedeskticketing§ Policy-basednotificationsandescalations§ Policy-basedprocessautomation

§ Value– Commonunderstandingofservices– Standardizedactions– Businessoperationalawareness


ServiceCreation

§ Bottomup– Importfromdomainmanager

(eg.CASpectrum,MSSCOM,CAAPM,CMDB...)– Synchronization

§ Topdown– Manualmodeling

§ Automatic– Dynamicdiscoverypolicies


CASpectrumCAApplicationPerformanceManagement

Transactions

ApplicationComponents

ServiceCreationDynamicServiceModeling

Servers and Storage

CAServiceOperationsInsight

Network

Databases

Service

Application Components

Transactions

CMDB

OtherTools


TicketCreation

§ Triggerescalationbasedonpolicies

§ Abilitytodelayescalations

§ Multipleactiontypes


NewFeatures

§ CAServiceOperationsInsight4.0CU1– JasperReportsServer– CAUnifiedInfrastructureManagementintegration– CAApplicationPerformanceManagementintegration– CASpectrumintegration

§ CAServiceOperationsInsight4.0SP2– Speedupstartuptimeandshutdown– Enhancedmaintenance(SOIToolBox)– ReplaceGoogleEarthwithGoogleMaps

NEWFEATURES!


NewFeatures:CAServiceOperationsInsight4.0CU1JaspersoftReports

§ Jaspersoftreportssupport

§ Installationpackage:jdk,tomcat,environmentsettings,JasperReports,CAServiceOperationsInsightreports

§ IdenticalconfigurationandOOTBreports

§ Usersynchronization

§ Tip:fontusage


NewFeatures:ConnectorsCAUnifiedInfrastructureManagementConnectorv3.7.0

§ Integrationimprovements– Maintenancesynchronization– FlexibleCImapping(granularCIs)– QueueName configurable– Alertupdateintervalconfigurable– DatabasesupportforOracle


NewFeatures:ConnectorsCAApplicationPerformanceManagementConnectorv3.1

§ Integrationimprovements– SupportforCAAPMTeamCenterrelationshipmaps(v10.1+)

§ Includessupportforleveragingcustomattributes

– Configurablegranularmetricpath-basedCIs§ BetterleveragesEPAgentsandpowerpacks

e.g.CIsforqueuesfromMQpowerpackorwebserversfromWSPP

– Intelligentalertrouting§ RouteRTTMalertsdirectlytobusinesstransactionCIs


NewFeatures:Connectors

§ Integrationimprovements– Improvedstartupinitializationperformance– Enhancedmulti-threadingcapabilitywhilepullingCIsfromCASpectrum– OptimizedtheprocessingofattributesforallmodelsandespeciallyCAS

SystemEDGE basedmodels

CASpectrumConnectorv2.0.0.238


NewFeatures:CAServiceOperationsInsight4.0SP2EnhancedMaintenance

§ Solutionneedstobeonlineallthetime– needtoreduceanydowntime

§ Abilitytousesoitoolboxwithoutshuttingdown

§ Newoptions– purgeOutageAlerts– getRowCount– purgeAlertQueueAssignment– cleanAlertsFromRemovedConnectors


NewFeatures:CAServiceOperationsInsight4.0SP2SpeedUpStartUpTimeandShutdown

§ Solutionneedstobeonlineallthetime– needtoreduceanydowntime

§ Improvedstartuptimeafterabruptshutdown– Correlationcacheupdatedregularly

§ ContainskeypropertyvaluesofaCI

§ Configuration– <SOI_Install>\jsw\conf\soi-manager.conf

wrapper.java.additional.n=-Dcache.write.interval=7200

§ Improvedshutdown


NewFeatures:CAServiceOperationsInsight4.0SP2

§ Providebusinessservicesstatusworldmapview

§ IdentifyquicklywhichCIsarefaulty

§ AbilitytonavigatetoOnceClick consoletofindouttherootcauseandreduceMTTR

ReplaceGoogleEarthwithGoogleMaps


Thankyou.

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