pre mtac v6 - usps | postalpro webinar... · 4 ® q2 td total pieces measured processing on-time...

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PRE-MTACEnterprise Analytics and Data Usage

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MTAC Visibility and Service Performance

First-Class MailLetters

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®Commercial First-Class Mail®

Performance by Quarter

Commercial First-Class Mail® FY13 thru FY17 PerformanceBy Quarter

Note: Preliminary FY17 Q2 through 03/24/17

96.395.292.6

70

75

80

85

90

95

100

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

FY13 FY14 FY15 FY16 FY17

Perc

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Postal Quarter

Overnight Two-Day Three-to-Five-Day

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Q2 TD Total Pieces Measured

Processing On-Time

Last Mile Impact

Overall Score

Target Score

SPLY Pieces Measured

Volume Change

SPLY OverallQTD Score

SPLY Change

Overnight 651,441,814 98.43% -1.99% 96.44% 96.80% 653,911,464 -0.38% 95.88% 0.56%

2-Day 1,182,126,963 97.15% -1.77% 95.38% 96.50% 1,277,667,207 -7.48% 94.25% 1.13%

3-to-5-Day 4,100,296,850 94.42% -1.66% 92.76% 95.25% 4,091,065,656 0.23% 89.67% 3.09%

3-Day 4,077,798,356 94.41% -1.67% 92.75% 95.25% 4,068,708,249 0.22% 89.66% 3.09%

4-Day 21,585,870 96.52% -1.37% 95.15% 95.25% 21,358,201 1.07% 93.98% 1.17%

5-Day 912,624 84.17% -1.62% 82.55% 95.25% 999,206 -8.67% 47.84% 34.71%

Total 5,933,865,627 93.68% 96.00% 6,022,644,327 -1.47% 91.32% 2.36%

First-Class Mail® (Letters)Score Trend

98.52% 98.91% 98.87% 98.47% 97.30%98.26%

97.09% 98.48% 97.99%97.46%

94.35% 96.68%94.87% 97.39% 95.62%

95.53% 94.09% 93.61%

0

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65%

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75%

80%

85%

90%

95%

100%

2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17

Volume in M

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Prio

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Last

Mile

SPLY Volume Overnight - Volume 2-Day - Volume 3-To-5-Day - VolumeOvernight 2-Day 3-To-5-Day

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Last Mile Impact Trend

First-Class Mail® (Letters) Last Mile Impact Trend

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

Last

Mile

Impa

ct

Postal Week

FCM Overnight FCM 2-Day FCM 3-To-5-Day

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Note: Service performance results before Last Mile.

First-Class Mail® (Letters) Service Variance

All Q2TD FCM Letters scores would be above 98.50% (prior to last mile), if pieces that failed by 1 day passed

98.43%97.15%

94.42%

99.61% 99.15% 98.50%99.81% 99.66% 99.44%99.89% 99.83% 99.74%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Overnight 2-Day 3-To-5-DayQTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3

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®First-Class Mail Letters

Full Service Volume In Measurement Trend

68.33% 68.98%66.13%

69.50% 69.28% 68.75% 69.50% 68.82%70.93% 72.15% 71.29%

67.92% 69.74%

-

500

1,000

1,500

2,000

2,500

3,000

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10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Feb 2016 Mar2016

Apr 2016 May2016

Jun 2016 Jul 2016 Aug2016

Sep 2016Oct 2016 Nov2016

Dec2016

Jan 2017Feb 2017

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Measured Volume % In Measurement

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In Measurement,

70%

Long Haul

No Start-the-Clock

Incorrect Entry Facility

Other

Attributed to Mailers 17.23%Attributed to USPS / Unknown 82.77%

Exclusion Reason % of Excluded

% of Total*

Long Haul 41.65% 14.62%

No Start-the-Clock 31.78% 11.16%

Incorrect Entry Facility 6.97% 2.45%

Other 19.60% 6.87%

* Mail can be excluded due to more than one reason. As a result, the sum of individual exclusion percentages (35%) is greater than the overall percentage of mail not in measurement (30%)

In February 2017, 70% of Full-Service First-Class Letters were in measurement

First-Class Mail® (Letters)Reasons why mail is not in measurement

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Approach:

Focusing on top 3 exclusion reasons for each mail class/shape

Cross-Functional team formed

Team includes stakeholders from Operations, MEPT, EA

Top opportunity pairs identified (postal sites and mailers)

Team meets and reviews performance of selected pairs weekly

Team is actively engaged in working with mailers and postal sites to identify root causes and implement sustained resolutions for excluded mail

Confirmed root causes and resolutions will be communicated for national implementation

Increase Mail In Measurement

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First-Class MailFlats

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Processing On-Time

Last Mile Impact

Overall Score

Target Score


Volume Change


SPLY Change

Overnight 4,810,221 91.54% -6.72% 84.82% 96.80% 4,279,330 12.41% 83.06% 1.76%

2-Day 14,526,729 91.51% -7.67% 83.84% 96.50% 14,525,549 0.01% 81.44% 2.40%

3-to-5-Day 49,779,700 86.76% -7.16% 79.60% 95.25% 59,434,472 -16.24% 76.97% 2.63%

3-Day 49,552,627 86.73% -7.16% 79.56% 95.25% 59,201,185 -16.30% 76.94% 2.62%

4-Day 221,403 93.20% -6.47% 86.73% 95.25% 227,784 -2.80% 85.39% 1.35%

5-Day 5,670 93.00% -6.17% 86.82% 95.25% 5,503 3.03% 84.70% 2.12%

Total 69,116,650 80.85% 96.00% 78,239,351 -11.66% 78.14% 2.71%

First-Class Mail® (Flats)Score Trend

92.43% 94.44% 93.06%

92.08%90.89% 92.35%

91.68%

94.50%

92.90%92.87%

86.35% 91.73%

88.04%

92.23%

87.60% 87.88%85.42% 83.71%

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2

3

4

5

6

60%

65%

70%

75%

80%

85%

90%

95%

100%

2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17

Volume in M

illionsS

core

Prio

r to

Last

Mile

SPLY Volume Overnight - Volume 2-Day - Volume 3-To-5-Day - VolumeOvernight 2-Day 3-To-5-Day

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First-Class Mail® (Flats) Last Mile Impact Trend

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

9/30/14 12/31/14 3/31/15 6/30/15 9/30/15 12/31/15 3/31/16 6/30/16 9/30/16 12/31/16

Last

Mile

Impa

ct

Postal Week

FCM Overnight FCM 2-Day FCM 3-To-5-Day

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First-Class Mail® (Flats) Service Variance

All Q2TD FCM Flats scores would be above 94.85% (prior to last mile), if pieces that failed by 1 day passed

91.54% 91.51%86.76%

97.67% 97.00% 94.85%98.81% 98.61% 97.59%99.28% 99.22% 98.64%

20%

30%

40%

50%

60%

70%

80%

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100%

Overnight 2-Day 3-To-5-DayQTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3

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®First-Class Mail Flats


72.86%70.70% 68.85%

72.45% 73.59% 72.99%75.92%

72.63%68.25% 68.76% 68.30% 66.78% 66.74%

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70%

80%

90%

100%

Feb 2016 Mar2016

Apr 2016 May2016

Jun 2016 Jul 2016 Aug 2016Sep 2016 Oct 2016 Nov2016

Dec 2016 Jan 2017 Feb 2017

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In Measurement,

67%

No Start-the-Clock

Long Haul

Non-Unique IMb

Other



% of Total*


Long Haul 30.45% 11.77%

Non-Unique IMb 3.29% 1.27%

Other 35.62% 13.76%


In February 2017, 67% of Full-Service First-Class Flats were in measurement

First-Class Mail® (Flats)Reasons why mail is not in measurement

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Approach:









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PeriodicalsFlats

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88.389.590.4

70

75

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85

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95

100



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Postal Quarter

DSCF DADC DNDC

Destination Entry IMB® Periodicals FY13 thru FY17 PerformanceBy Quarter

IMB® Periodicals Performance by Quarter

Note: Preliminary FY17 Q2 through 03/24/17.

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Processing On-Time

Last Mile Impact

Overall Score

Target Score


Volume Change


SPLY Change

SCF Flats 520,477,643 93.63% -5.38% 88.25% 91.00% 504,985,167 3.07% 82.55% 5.70%

ADC Flats 11,796,916 94.16% -4.67% 89.49% 91.00% 14,193,309 -16.88% 84.26% 5.23%

E2E Flats 100,591,284 79.58% -3.43% 76.15% 91.00% 111,942,630 -10.14% 64.52% 11.63%

2-Day N/A N/A N/A N/A N/A N/A N/A N/A N/A

3-Day 37,133,660 91.29% -3.85% 87.44% 91.00% 37,528,600 -1.05% 83.35% 4.09%

4-Day 39,673,986 76.06% -3.24% 72.82% 91.00% 44,584,406 -11.01% 57.42% 15.41%

5-Day 2,051,216 67.43% -2.16% 65.27% 91.00% 2,620,373 -21.72% 55.03% 10.24%

6+ Day 21,732,422 67.13% -3.17% 63.95% 91.00% 27,209,251 -20.13% 51.10% 12.85%

Total 632,865,843 85.34% 91.00% 631,121,106 0.28% 78.53% 6.81%

Periodicals Score Trend

94.48%95.41%

93.33%93.72% 91.68% 93.47%93.92%

97.08%

92.95%

94.66%92.70% 93.51%

76.61%

87.80% 87.10%81.56%

78.11%72.48%

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30%

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60%

70%

80%

90%

100%

2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17

Volume in M

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Prio

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Last

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SPLY Volume DSCF - Volume DADC - Volume End-to-End - VolumeDSCF DADC End-to-End

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PeriodicalsLast Mile Impact Trend

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

Last

Mile

Impa

ct

Postal Week

Destination End-to-End

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91.7%93.6%

91.0%94.2%

68.0%

79.6%

97.3% 98.3%96.5% 98.0%

77.5%

87.1%

98.5% 99.2% 97.9% 98.9%

84.3%

91.6%

99.0% 99.5% 98.5% 99.2%

89.1%

94.3%

20%

30%

40%

50%

60%

70%

80%

90%

100%

SPLY Q2 TD SPLY Q2 TD SPLY Q2 TD

DSCF DADC End-to-EndQTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3


PeriodicalsService Variance

Q2TD DSCF and DADC Periodicals scores would be above 98.01% (prior to last mile), if pieces that failed by 1 day passed

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®Periodicals Flats


61.85%66.20% 64.52%

66.92% 67.36%65.24% 65.92% 67.74%

61.07% 61.97%

67.90%63.83%

66.05%

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50

100

150

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300

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10%

20%

30%

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60%

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Feb 2016 Mar 2016 Apr 2016 May2016

Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017

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In Measurement,

66%

No Start-the-Clock

Long Haul

Inaccurate Scheduled Ship

Date

Other



% of Total*


Long Haul 8.39% 3.25%

Inaccurate Scheduled Ship Date 3.69% 1.43%

Other 73.06% 28.27%


In February 2017, 66% of Full-Service Periodicals Flats were in measurement

Periodicals (Flats)Reasons why mail is not in measurement

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Approach:









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USPS Marketing Mail™

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USPS Marketing Mail™ FY13 thru FY17 PerformanceBy Quarter

USPS Marketing Mail™Performance by Quarter

95.889.4

70.0

57.7

0

10

20

30

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70

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90

100



Perc

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Postal Quarter

Dest Letters Dest Flats Orig Letters Orig Flats


Note: Prior to FY17 Q2, USPS Marketing Mail™ was referred to as Standard Mail®.

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USPS Marketing Mail™Letters

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USPS Marketing Mail™ FY13 to FY17 PerformanceBy Quarter

USPS Marketing Mail™ (Letters)Performance by Quarter

95.8

70.0

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Dest Letters Orig Letters



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Processing On-Time

Last Mile Impact

Overall Score

Target Score


Volume Change


SPLY Change

SCF Letters 6,894,326,754 97.05% -1.23% 95.82% 91.00% 6,920,708,204 -0.38% 93.37% 2.45%

NDC Letters 914,164,912 96.30% -0.91% 95.39% 91.00% 950,468,295 -3.82% 91.98% 3.41%

E2E Letters 902,498,686 70.89% -0.88% 70.01% 91.00% 874,497,847 3.20% 63.13% 6.88%

3-Day 195,338,781 89.73% -1.00% 88.72% 91.00% 215,983,973 -9.56% 84.99% 3.73%

4-Day 6,417,870 90.43% -0.72% 89.71% 91.00% 6,503,628 -1.32% 84.30% 5.41%

5-Day 123,262,425 85.67% -0.77% 84.90% 91.00% 118,130,218 4.34% 80.54% 4.35%

6-10 Day 555,375,225 60.50% -0.85% 59.66% 91.00% 509,729,512 8.95% 49.46% 10.19%

11+ Day 22,104,385 77.19% -1.09% 76.10% 91.00% 24,150,516 -8.47% 65.13% 10.97%

Total 8,710,990,352 92.44% 91.00% 8,745,674,346 -0.40% 88.71% 3.73%

USPS Marketing Mail™ (Letters)Score Trend

97.46% 98.57% 98.20% 97.22%

95.25%

97.37%

97.39% 97.38% 97.52% 96.45%

95.81%

96.41%

72.21%79.05% 78.57%

72.05% 70.45% 71.17%

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100%

2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17

Volume in M

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Prio

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Last

Mile

SPLY Volume DSCF - Volume DNDC - Volume End-to-End - VolumeDSCF DNDC End-to-End

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USPS Marketing Mail™ (Letters)Last Mile Impact Trend


0.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

1.8%

2.0%

Last

Mile

Impa

ct

Postal WeekDestination End-to-End

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®USPS Marketing Mail™ (Letters)

Service Variance

Q2TD DSCF and DNDC Marketing Letters scores would be above 98.70% (prior to last mile), if pieces that failed by 1 day passed

Note: Service performance results including Last Mile.


97.05% 96.30%

70.89%

99.26% 98.70%

83.33%

99.63% 99.27%

89.96%

99.76% 99.54%93.79%

20%

30%

40%

50%

60%

70%

80%

90%

100%

DSCF DNDC End-to-EndQTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3

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®USPS Marketing Mail™ (Letters)


77.15% 78.10% 76.81% 77.81% 77.68% 75.69% 76.27% 76.86%74.71% 76.32%

80.06% 79.33% 80.90%

0

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Feb2016

Mar2016

Apr 2016 May2016

Jun 2016 Jul 2016 Aug2016

Sep2016

Oct 2016 Nov2016

Dec2016

Jan 2017 Feb2017

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In Measurement,

81%

No Start-the-Clock

Invalid Entry Point for Entry Discount

(FAST MDF)

Non-Unique IMb

Other



% of Total*


Invalid Entry Point for Entry Discount (FAST MDF) 11.35% 2.40%

Non-Unique IMb 3.06% 0.65%

Other 36.72% 7.77%


In February 2017, 81% of Full-Service USPS Marketing Mail Letters were in measurement

USPS Marketing Mail™ (Letters)Reasons why mail is not in measurement


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Approach:









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USPS Marketing Mail™Flats

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USPS Marketing Mail™ FY13 to FY17 PerformanceBy Quarter

USPS Marketing Mail™ (Flats)Performance by Quarter

89.4

57.7

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Dest Flats Orig Flats



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Processing On-Time

Last Mile Impact

Overall Score

Target Score


Volume Change


SPLY Change

SCF Flats 1,557,102,053 96.17% -5.40% 90.77% 91.00% 1,621,745,355 -3.99% 85.19% 5.58%

NDC Flats 209,470,309 95.35% -3.87% 91.48% 91.00% 240,412,412 -12.87% 88.69% 2.79%

E2E Flats 133,287,463 61.44% -3.72% 57.72% 91.00% 125,118,304 6.53% 53.70% 4.02%

3-Day 18,094,225 78.17% -4.59% 73.58% 91.00% 20,126,273 -10.10% 72.65% 0.93%

4-Day 580,039 81.82% -3.93% 77.89% 91.00% 807,048 -28.13% 77.57% 0.32%

5-Day 14,869,671 72.84% -4.11% 68.73% 91.00% 13,903,761 6.95% 66.57% 2.16%

6-10 Day 94,819,829 54.98% -3.31% 51.67% 91.00% 86,647,778 9.43% 46.37% 5.30%

11+ Day 4,923,699 87.45% -7.28% 80.18% 91.00% 3,633,444 35.51% 68.95% 11.22%

Total 1,899,859,825 87.44% 91.00% 1,987,276,071 -4.40% 82.28% 5.16%

USPS Marketing Mail™ (Flats)Score Trend

97.53%97.22% 96.47%

95.46% 93.12% 96.08%97.11%

97.72% 97.23%

95.32%92.78%

95.42%

65.11%72.03%

69.75%63.11%

54.28% 55.68%

020406080100120140160180200

20%

30%

40%

50%

60%

70%

80%

90%

100%

2/11/17 2/18/17 2/25/17 3/4/17 3/11/17 3/18/17

Volume in M

illionsS

core

Prio

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Last

Mile

SPLY Volume DSCF - Volume DNDC - Volume End-to-End - VolumeDSCF DNDC End-to-End

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USPS Marketing Mail™ (Flats)Last Mile Impact Trend


0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

Last

Mile

Impa

ct

Postal WeekDestination End-to-End

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USPS Marketing Mail™ (Flats)Service Variance

Q2TD DSCF and DNDC Marketing Flats scores would be above 97.94% (prior to last mile), if pieces that failed by 1 day passed

96.17% 95.35%

61.44%

98.78% 97.94%

73.38%

99.42% 98.86%

81.49%

99.64% 99.26%

87.17%

20%

30%

40%

50%

60%

70%

80%

90%

100%

DSCF DNDC End-to-EndQTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3

40

®USPS Marketing Mail™ (Flats)


72.41% 71.17%73.77%

70.44% 71.93% 72.45%70.10% 69.42%

63.26%

70.64%73.94% 74.03% 75.92%

0

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Feb 2016 Mar 2016 Apr 2016 May2016

Jun 2016 Jul 2016 Aug 2016 Sep 2016 Oct 2016 Nov 2016 Dec 2016 Jan 2017 Feb 2017

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In Measurement,

76%

Invalid Entry Point for Entry Discount

(FAST MDF)

No Start-the-Clock

Invalid Container Level for Entry

Other



% of Total*

Invalid Entry Point for Entry Discount (FAST MDF) 12.90% 3.62%


Invalid Container Level for Entry 8.45% 2.37%

Other 68.55% 19.20%


In February 2017, 76% of Full-Service USPS Marketing Mail Flats were in measurement

USPS Marketing Mail™ (Flats)Reasons why mail is not in measurement


42

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Approach:









43

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IV Status Update

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Update on IV Pilot

IV Pilot Feedback and Issues Log

Updated IV Schedule

IV Industry Training Approach

Update on Policy for Non-Full Service Pieces from a Full Service Mailer

Update on IMb Tracing Stability

Mail Tracking and Reporting Update

Bundle Visibility

46

® How Full-Service Bundle Visibility Works

P&DC

Data

Entry/ContainerUnload Scan(SV/IMDAS)

APPS/APBS

Bundle toContainerSV Assign/Close Scans for Nesting

ContainerLoad Scan(SV)

Arrivedat Unit(IMDAS)

ContainerDistributed(IMDAS)

Out forDelivery

CurtailedInventory(IMDAS)

Delivery Unit

Delivered(Logical based on GPS)

Mailer VisibilityIVeDoc

IDS Piece DataBin and Time-Stamp

47

®FY17 Q2 Bundle Visibility

Metrics by Mail Preparation

• Data Analysis on visibility by entry discount

Insert Data Analysis

48

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Enterprise Analytics Visualizations

49

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FSS Leakage

Bundle Breakage

Predictive Workload and Inventory

Last Mile Diagnostics

Handling Unit Diagnostics

50

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IMB planning toolIV data

51

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The IMb Planning tool is an online tool mailers can access from the USPS web site (https://ribbs.usps.gov/imb_planning_tool) that provides data to help mailers see how mail is flowing through postal facilities and make informed decisions about their mail entry and post-mailing activities

It assists mailers in timing of drop shipments , helps manage customer expectations and facilitates collaboration with industry though transparency

IMb planning tool will source near real-time data from the Informed Visibility (IV) and will be externally available on 4/28/2017

IMb Planning tool

IMb planning tool- Informed Visibility data

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IMpb Compliance

IMpb Compliance Federal Register Notice is still under Postal Service internal review

Draft Proposed Rule available on PostalPro by 4/28

Published in Federal Register by 5/14

IMpb and Address Quality

Operational use of Shipping Partner Files

D3 Visualization for Industry use

53

IMpb Compliance

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Additional Industry Topics

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Discussion on using Data and Analytics to identify and reduce mis-delivery

Deep Dive on No Piece Scan by Mail Flow

Operation Code for Visibility Events related to pieces worked in Manual Operations

Volume and Percentage of Mail eligible for Measurement by Class/Shape

Pallet Scan Percentages

pre mtac v6 - usps | postalpro webinar... · 4 ® q2 td total pieces measured processing on-time...

Documents