Premier SMS Quick User Guide

24/7 Support | 888.616.6414

PREMIER SMSQUICK USER GUIDE

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

CONTENTSSMS .....................................................................................................................................2

Getting Started .....................................................................................................................2

System Requirements ........................................................................................................2

Installation .........................................................................................................................2

- For SmartPhones ....................................................................................................2

- Web Browers ...........................................................................................................2

- Sign In ....................................................................................................................3

Messaging on the Smartphone App ....................................................................................3

Messaging on the Desktop App ..........................................................................................4

FAQ .....................................................................................................................................6

1

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

SMSThe Premier SMS app allows you to send and receive text messages from your Vonage business phone line. The app is available for both smartphones, iPads and desktops. The app integrates with your local contacts on smartphones.

Getting StartedThis section contains the essential information for getting started with the Premier SMS app.

System Requirements• iPhone and iPads – iOS 9 or higher

• Android – 4.4 (Kitakat or higher)

• Chrome and Firefox are the only supported web browsers for MAC and Windows.

• The app is only available for Premier customers on the West and Central platforms.

The East platform will be added later in 2017.

Installation

Smartphones

1. Go to the app store (iOS) or Google Play Store (Android)

2. Search for Vonage Premier SMS.

3. Download and open the app.

4. Enter your Vonage Business user credentials and then tap Login.

Web Browser

The desktop app can be reached at the following link: https://premiersms.vonage.com

2

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

Sign In

Enter your Vonage phone number and Vonage provided password. Click on the forgot password link and you will be redirected to the customer portal to reset your password.

Messaging on the Smartphone App

Send a Text Message

• From contacts, type in the contact name you are looking for, choose the number you want to text, tap send message, type your message, tap the send icon.

• From conversations, tap the message button type a contact name or phone number. If the phone number is not in your contacts, click on start conversation. Type your message and tap the send icon.

3

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

Send a text Message to Multiple Contacts or Numbers

• From conversations, tap the group icon, type a contact name or phone number, continue adding phone numbers and/or contacts, tap the create button, type your message and tap send.

Note: If you send a message to multiple contacts when they reply it will be in a separate thread

Adding a Contact

• From contacts, type the phone number, tap the contact icon, fill out the contact info and hit the create button.

• From conversations, tap the contact icon, fill out the contact info and tap the create button.

• Newly added contacts will be synced with local contacts on your cell phone.

Delete a Conversation or Message

• From conversations, click on the conversation you want to delete swipe right, tap delete.

• Once you are in a conversation with a contact you can delete individual messages by clicking on the message and tap on delete.

Messaging on the Desktop AppWhen you first log in to the desktop app it will ask you if you want to show notifications. Click allow.

4

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

Send a Text Message

• Click on the message icon and type in a phone number to send a message. Type your message, press enter to send.

• You can also click on an existing conversation, type a message, press enter to send.

Note: Contacts need to be added from the mobile app

Send a Text Message to Multiple Contacts or Numbers

• From messages, tap the group icon, type a contact name or phone number press enter, continue adding phone numbers and/or contacts press enter, tap the green arrow button, type your message and tap send.

Note: If you send a message to multiple contacts when they reply it will be in a separate thread

Delete Conversations

• Hover over a conversation, click on the trash can icon to delete the conversation.

• Individual messages can also be deleted by clicking on a conversation then hove over the message to delete and click the trash can to delete the message.

Settings

• The settings tab shows your profile info including your name, phone number, and a help section.

Sign Out

• To sign out of the desktop app click the sign out button.

5

Premier SMS Quick User Guide

24/7 Support | 888.616.6414

Frequently Asked Questions

1. Can I see emoticons on the desktop app?

Yes, please note some emoticons may not be available.

2. Can I send documents to my contacts from the SMS app?

No, you cannot send documents at this time.

3. How do I open a web link from the app?

You will need to copy and paste the web link into a web browser in order to open it.

4. Are multi-media messages including GIFs supported?

No, MMS are not supported at this time.

5. Can I log into the same account on the desktop app with multiple computers?

Yes, on the desktop app only. Note that notifications are best effort when multiple users are logged in.

6. What do I do if I see the error contact admin?

Contact the Vonage support team at 888.616.6414

6