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2016 NEAS MANAGEMENT CONFERENCE HANDBOOK

DOLTONE HOUSE | DARLING ISLAND WHARF | PYRMONT

WWW.NEAS.ORG.AU | FACEBOOK.COM/NEAS.LTD

Premium Sponsor

2016 NEAS MANAGEMENT CONFERENCE

B

OVER 200

5000 AGENTS

CENTRESLARGEST

IN THE SOUTHERN HEMISPHERE

QUALITY ENGLISH TEACHING NETWORK

AUSTRALIA’S LEADING

PROVIDER OF ELT PROFESSIONAL DEVELOPMENT

WEEKLY CONTACT WITH OVER

TAFE, SCHOOLS,BOUTIQUE, UNIVERSITY, MULTINATIONAL ELT CENTRES

STAKEHOLDER

DRIVENQUALITY ASSURANCE

MEET QUALITY MEMBERS

BY VISITINGNEAS.ORG.AU

NEAS Quality Endorsement supported by the most demanding critic…

…our students

Visit the IELTS booth to pick up your free new Scores Guide!

See new videos and past tests• Featuring test takers and examiners

from around the world

• Both Academic and General Training test examples

• Samples of test materials for all four skills – Speaking, Listening, Reading and Writing components

• Writing and Speaking performance at different band levels

For further information, visit IELTS.org


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Contents

ABOUT NEAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

WELCOME FROM THE CHAIR OF NEAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

WELCOME FROM THE CHIEF EXECUTIVE OFFICER OF NEAS . . . . . . . . . . . . . . . . . . . 4

PREMIUM SPONSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SOCIAL PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

PRE-DINNER DRINKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2016 CONFERENCE DINNER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CONFERENCE FLOORPLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

EXHIBITOR INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CONFERENCE PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

PRESENTERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

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ABOUT NEAS NEAS is an internationally respected Quality Assurance scheme for English Language Teaching (ELT) centres. The mission of NEAS is to establish and uphold high standards of education and service provision in ELT amongst member centres that maintain their Quality Endorsement status.

NEAS convenes an annual conference for those in leadership and management positions within the ELT sector .

CONFERENCE HISTORYThe conference focuses on issues typically facing ELT leaders and managers, the content determined by canvassing the needs and interests of participants .

The conference goal is to improve the professional competence of those in the role of ELT educational leaders and managers by:

• providing practical training in specific day to day management tasks;

• promoting opportunities for the acquisition of specialised management knowledge and skills;

• heightening participants’ understanding of broader issues critical to educational leadership and management in ELT;

• providing the opportunity for educational leaders and managers to come together to share their experiences and insights in a supportive environment; and

• introducing new and innovative concepts and technologies to the ELT sector .

WIFI AccessUser name: NEAS2016 Password: NEAS2016

Follow NEAS on Twitter @NEAS_Australia and contribute to the conversation using #NEAS16 .

#NEAS16 #QALEN #NEASQLS #AusELT #ENGLISHLANGUAGE


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NEAS promises an exciting conference line-up in 2016!

NEAS has continued to set the pace of the Quality agenda for the ELICOS sector in Australia and Southeast Asia since our last conference .

It’s worth noting that NEAS is the largest and longest serving provider of quality assurance services to the English language teaching sector south of the equator! NEAS’ position as an international leader is also on show, and we welcome representation from QALEN partners including English New Zealand and FELTOM .

This year’s event underlines NEAS’ role in the sector as a driver of positive change and improvement in English language teaching, with new technologies and methodologies being showcased . The four conference themes focus on pedagogic disruption, thought leadership, collaboration and intrapreneurship or being an ‘employed’ entrepreneur!

We would like to welcome Senator the Hon Richard Colbeck, the Minister for Tourism and International Education, who will deliver the opening plenary on day two . We appreciate the Minister’s availability and willingness to talk to us about a portfolio which has rapidly become extremely important to the ELICOS sector!

In closing, I would like to extend an invitation to conference goers and sponsors, to join me for dinner and entertainment by political commentator and wit, Chris Taylor from The Chaser .

Denise Taylor NEAS Chair

WELCOME FROM THE CHAIR OF NEAS

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We hope that the 2016 NEAS ELT Management Conference will be “Out of the Box”, providing an opportunity for fresh presenters and new ideas to be showcased in a modern and creative learning hub . Taking place at Doltone House on the shores of Sydney Harbour in the same building as Google, this year’s event will explore the many changes that have impacted on our sector since we last met .

Before I go on though, it is my distinct pleasure to thank the many sponsors who have agreed to support our industry, by generously contributing events of this nature . We are again thrilled to report that IELTS continues to be NEAS’ Premium Conference and Organisational Sponsor, continuing a valued tradition of collaboration and cooperation that goes back over a decade! ETS TOEFL will also be sponsoring our Conference Dinner, and are responsible for bringing us our After-Dinner Conference

Speaker Chris Taylor, and his sardonic wit to the stage . Finally, a first this year in the form of guard .me becoming NEAS’ key supporter of our Quality Learning Series and other professional development initiatives – so a big thank you to Keith Segel and the team for their invaluable support . Make sure you stop by our website to find out who is helping us all deliver world class ELT services!

We are delighted to share that the 2016 NEAS ELT Management Conference will feature presenters from all corners of the world . Speakers will come from near (New Zealand and Singapore) and far (United Kingdom and Malta) with professional backgrounds that represent the diversity of our ELT sector, while presentation topics will cover teaching, technology, innovation and management . It’s exciting to note the new wave of innovation and disruption that is washing through our sector, while NEAS’ traditional core values of quality and service continue to receive the support of Australian government policy-makers and regulators .

In closing I extend a warm thanks to those members and stakeholders that continue to engage in our unique Quality Assurance process, and for having the bravery and courage to submit to the views of their most important critics – their students!

Mark Raven NEAS Chief Executive Officer

WELCOME FROM THE CHIEF EXECUTIVE OFFICER OF NEAS


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PREMIUM SPONSOR

Brian Smith Stakeholder Engagement Manager

Level 8, 535 Bourke Street MELBOURNE VIC 3000

M: +61 428 248 982 E: brian .smith@idp .com W: www .ielts .org IDP website: www .idp .com IELTS website: www .ielts .com IELTS website for test takers: www .IELTSessentials .com

The IELTS partners are delighted to continue to support the 2016 NEAS Conference .

As part of our steadfast commitment to English language teaching in Australia, the IELTS partners invite staff from across the NEAS network to:

• Join the half-day ‘Strategies for teaching IELTS listening and reading’ seminars within the NEAS Quality Learning Series on 19 August (Perth), 8 September (Brisbane), 11 November (Cairns) and 25 November (Melbourne)

• Nominate a worthy leader in your college before 30 May for the 2016 English Australia/IELTS Award for Academic Leadership

• Visit the IELTS booth for complimentary IELTS resources available to NEAS members and details of the latest IELTS offer for your institution and your students

For the full range of IELTS test dates, locations worldwide and local test fees, visit www .ielts .org

Refresh your IELTS lesson planning and develop your teaching practice at theStrategies for Teaching IELTS Listening and

Reading workshops through the 2016 NEASQuality Learning Series.

IELTS workshops are free to NEAS Members:

Sydney Thursday, 17 March 1:30 – 4:30pm

Perth Friday, 19 August 1:30 – 4:30pm

Brisbane Thursday, 8 September 1:30 – 4:30pm

Cairns Friday, 11 November 1:30 – 4:30pm

Melbourne Friday 25 November 1:30 – 4:30pm

Register for the Quality Learning Series through the NEAS Calendar of Events, or by calling +61 2 9954 6077.

Join IELTS at the NEAS Quality Learning Series

www.ielts.org


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SOCIAL PROGRAM

Join colleagues and guests for a warm welcome to the 2016 NEAS Management Conference .

Date: Thursday 12 May 2016

Time: 5 .00pm – 6 .30pm

Location: Doltone House

Cost: Included for delegates

2016 CONFERENCE DINNER

PRE-DINNER DRINKS

proudly presents Chris Taylor

Come and dine with colleagues and friends, celebrating the 2016 NEAS Management Conference .

Date: Thursday 12 May 2016

Time: 6 .30pm – 11:00pm

Location: Doltone House

Cost: $AUD110 .00

Dress: Smart

The TOEFL® Family of AssessmentsTrusted information to help you make more confident decisions based on students’ English proficiency.

We know the effort you put in to prepare your students for the future and we’re here to support you as you help your students realize their full potential.

When you use the TOEFL® tests, you get the accurate and comprehensive information you need to help you confidently guide students to the next step of their English language learning journey.

Copyright © 2014 by Educational Testing Service. All rights reserved. ETS, the ETS logo, TOEFL, TOEFL IBT and TOEFL JUNIOR are registered trademarks of Educational Testing Service (ETS) in the United States and other countries. TOEFL PRIMARY is a trademark of ETS. 25006

Learn more about the TOEFL Family of Assessments at www.ets.org/toefl/institutions

TOEFL iBT® • TOEFL® ITP • TOEFL Junior® • TOEFL® Primary™ Tests


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CONFERENCE FLOORPLAN

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EXHIBITOR INFORMATION

1 . Inline Marketing

2 . Oxford

3 . Education Interiors

4 . Bookery

5 . Macmillan

6 . English Australia

7 . Cambridge

8 . TOEFL

9 . TOEIC

10 . ICEF

11 . Express Publishing

12 . Screenrights

13 . Copyright

14 . NEAS

15 . IELTS

16 . IELTS

17 . guard .me

18 . Bentleys

19 . Flywire

20 . eBecas

21 . Pearson

22 . StudyTravel


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EXHIBITOR INFORMATION

PREMIUM SPONSOR

Booths 15 & 16

Brian Smith

Level 8, 535 Bourke Street MELBOURNE VIC 3000

M: +61 428 248 982 E: brian .smith@idp .com W: www .ielts .org

PD Sponsor

International Insurance

Booth 17

Mylaine Gargani Director, Asia Pacific

T: +61 452 586 543 E: mylaine@guard .me W: www .guardme .au

DINNER SPONSOR

Booth 8

Helen Cook Associate Director Client Relations (Australasia)

T: +61 408 078 052 E: hcook@etsglobal .org W: www .ets .org/TOEFL

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Booth 18

Bob Evett Director

Level 10, 10 Spring Street SYDNEY NSW 2000

T: +61 2 9220 0700 E: bob .evett@bentleysnsw .com .au W: www .bentleys .com .au

Booth 7

Nigel McQuitty ELT Sales and Marketing Manager Australia and New Zealand

Cambridge University Press

T: 03 8671 1488 E: nmcquitty@cambridge .org W: www .cambridge .org

Booth 7

Daniel Yuen Regional Manager, Australia and New Zealand

Suite 3 .1, 3rd Floor, 64 Talavera Road NORTH RYDE NSW 2113

T: +61 2 9490 4911 M: +61 419 555 226 E: yuen .d@cambridgeenglish .org .au W: www .cambridgeenglish .org

Booth 13

Sue Attar Senior Account Manager Education

Level 15, 233 Castlereagh Street SYDNEY NSW 2000

T: +61 2 9394 7644 E: sattar@copyright .com .au W: www .copyright .com .au

Booth 4

Jacob Miceli Managing Director

9-11 Victoria Street FITZROY VIC 3065

T: +61 3 8417 9500 M: +61 433 133 324 E: jacob@bookery .com .au W: www .bookeryeducation .com .au

Booth 3

Chris Green Chief Executive Officer

16/20 St Neot Avenue POTTS POINT NSW 2011

T: +61 2 9906 6523 E: chris@educationinteriors .com .au W: www .educationinteriors .com .au


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Booth 6

Brett Blacker Chief Executive Officer

Level 3, 162 Goulburn Street SURRY HILLS NSW 2010

T: +61 2 9264 4700 E: brettblacker@englishaustralia .com .au W: www .englishaustralia .com .au

Booth 10

Rod Hearps Vice President Asia Pacific

PO BOX 194 NORTH TAMBORINE QLD 4272

T: +61 7 5545 2912 E: rhearps@icef .com W: www .icef .com

Booth 1

Danny Silvester CEO

Unit 2, Gateway Trading Estate London Road SWANLEY KENT BR8 8GA

T: +44 207 231 8000 E: danny@inline .marketing W: inline .marketing

Booth 20

John Newcombe Chief Executive Officer

Equator Information Technology

T: +61 7 3040 1030 E: john@equatorit .com W: www .equatorit .com

Booth 11

Joann Ploumidaki & Alexis Roditis ELT Consultants

T: +61 452 569 471 E: info@expressbookaustralia .com .au alexisr@expresspublishing .co .uk W: www .expressbooksaustralia .com .au www .expresspublishing .co .uk

Booth 19

Angela CostaRita Sales Manager – Australia

141 Tremont Street 10th Floor BOSTON MA 02111 USA

T: +1 61 447 238 448 E: angela@flywire .com W: www .flywire .com

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Booth 2

Heather Fawcett Director – Higher Education

253 Normanby Road SOUTH MELBOURNE VIC 3205

T: +61 3 9934 9178 E: alyce .crosbie@oup .com W: oup .com .au

Booth 21

Christina Tandog ELT Key Account Manager

Suite 1001, Level 10 151 Castlereagh Street SYDNEY NSW 2000

T: +61 418 979 484 E: christina .tandog@pearson .com W: www .pearson .com .au/elt

Booth 12

Max Becker Marketing and Communications Coordinator

Level 1, 140 Myrtle Street CHIPPENDALE NSW 2008

T: +61 2 9904 0133 E: max@screenrights .org W: www .screenrights .org

Booth 22

Nicola Lutz Director

T: +44 20 7440 4026 E: nicola@studytravel .network W: www .studytravel .network

Booth 9

Greg Alexander Managing Director TOEIC Australia and New Zealand

T: +61 403 070 308 E: greg@pro-match .com W: www .toeictest .com .au

Booth 5

Raymond Airey Customer Service Team Leader

Level 1, 15-19 Claremont Street SOUTH YARRA VIC 3141

T: +61 3 9825 1121 E: raymond .airey@macmillan .com .au W: www .macmillan .com .au

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For more information

T: 1300 764 276 (option 4)E: [email protected]

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CONFERENCE PROGRAM

In association with

08:30 - 09:00

09:00 - 09:15

09:15 - 09:30

09:30 - 10:30

10:30 - 11:00

SOUTH WHARF BREAKOUT 1 BREAKOUT 2 BREAKOUT 3

Entitlements for International Students &

the Fair Work Ombudsman

Creating a Collaborative Transnational Partnership:

A Case StudyThe F*@! Factor

Louise Peters(Fair Work Australia)

Linda Resnick & Kirsten Watkins(IIBT)

Financial Literacy for Non-Financial Managers

Dr Susan Delahunty(Explore English)

Growing Global but Staying Local

The English Language Sector in New Zealand: Growth and the Relationship with Government

Greg Bell(Bentleys)

Understanding & Engaging With Computer-Based Testing

Scoring Engines

Denise Metzger & Rico Karstensen(EF)

Ewen Mackenzie-Bowie(English New Zealand)

Louise FitzGerald(Pearson)

English Australia UpdateRisk Makers Turn Risk Taking Into

Risk TamersThe English Language

Teaching Sector in MaltaSocial Media for ELT

Brett Blacker(English Australia)

Russell Welch(John Paul International College)

Genevieve Abela(FELTOM)

Ashley Carmody(La Trobe Melbourne)

13:15 - 14:00


English Communication Skills and Employability

Whole-of-Government Agenda and AMEP

Teacher as Artist

Taking Risks Beyond Language Proficiency: Academic Literacy,

Cultural Capital and Global Citizenship

Cath Moore(ETS TOEFL)

Scott Small(Department of Education & Training)

Patrick Pheasant(University of Sydney CET)

Inge Foley & Dr Susan Anderson(John Paul International College)

14:45 - 15:30

15:30 - 16:00

16:00 - 17:00

17:00 - 18:30

18:30 - 23:00

STREAMS Leadership Pedagogic Collaboration Intrapreneurship

THURSDAY 12 MAY 2016

11:00 - 11:45

11:45 - 12:30

12:30 - 13:15

14:00 - 14:30

Arrival Tea and Coffee

Welcoming Speech: Denise Taylor (Chair) NEAS

Welcoming Speech: IELTS

Opening Plenary: Thom JonesIn the Ever Shifting Sands of International Education How Do We Get to the Oasis of Solid Ground and Certainty?

Pre-Dinner Drinks

Conference Dinner starring Chris Taylor (The Chaser)

Morning Tea

Afternoon Tea

Lunch Session: Online Teacher Professional Development Resources for InstitutionsDave Fox (Lexis TESOL Training Centres / Cambridge)

Peak Panel Discussion: Challenges in International EducationPhil Honeywood, Rod Camm and Brett Blacker – facilitated by Mark Raven

Welcome to NEAS Benchmarking Mark Raven (NEAS)

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2014 NEAS MANAGEMENT CONFERENCE partnered with

STREAMS:

WATER @ PIER ONE Innovation DAWES POINT 1 Quality Assurance DAWES POINT 2 The Student Experience DAWES POINT 3 Teaching and Learning

EV

EN

TS

OP

EN

08:30 - 09:00

09:00 - 09:15

09:15 - 09:45

09:45 - 10:15


Global Trends and Disruptors in International Student Mobility -

Where are International Students Going and Why?

ASQA UpdateContextual Approaches to Assuring

Program Quality and Learner Outcomes

Sustainable Professional Development

Rod Hearps(ICEF Monitor)

The Hon Michael Lavarch AO(ASQA)

Matthew Thurston(JCU Singapore)

Maggie Swannock & Donna Cook

(ACU)

Current & Future Emerging Digital Trends in the Language Travel

IndustryTEQSA Update

Numeracy Through Applied Delivery & Assessment

Educators or Entertainers?

Bernice Camilleri & Lynne Farrugia

(Schools and Agents)

Gary Brook(TEQSA)

Jennifer Williamson & Iryna Dwyer(TasTAFE)

Jesicka Gessner & Andrea Ezrova(Explore English)

UECA-CamTESOL Research Symposium Mentorship

Data Trends of Where European Agents are Sending, Why Students are Studying and How Long They

are Staying

Fitting out a New CentreCompare & Contrast Validation

Experience

Darren Brookes(UECA)

Nicola Lutz(StudyTravel)

Chris Green(Education Interiors)

Gail Blow (Cairns Language Centre)& Janne Culbert & Mandy Juraev

(TAFE NSW NSI)

12:30 - 13:15


IELTS Test Preparation Courses in ELICOS:

Challenges for Academic Managers and Teachers

Disrupting for Digital Inclusion MQ’s Book Club CaféSupporting and Managing Staff

Through Online Wikis

Phil Chappell (Macquarie University) & Clare McDowell (Australian Research &

Testing Services)

James Newton & Vicki Walker(TasTAFE)

Jose Lara & Lesley Speer(MQELC)

Anna Bicknell & Cammie Ochoa(ELSIS)

Chaos into Creativity: Motivating the Terminally

Not-Bothered Students and Staff

Out of the Box Conversations: "Let's Continue to Talk"

Building Inclusive ClassroomsBecoming an

"Employer of Choice"

Thom Jones(Brock Solutions Agency)

Karen Barber(ACTA)

Pia Armitage(AMEP Charles Darwin University)

Chris Keith(ILSC)

14:45 - 15:15

15:15 - 15:45

15:45 - 16:30

16:30 - 17:30

STREAMS Leadership Pedagogic Collaboration Intrapreneurship

13:15 - 14:00

14:00 - 14:30

11:45 - 12:30

11:00 - 11:45

10:15 - 11:00

Lunch Session: Transforming TestsNick Michelioudakis (Express Publishing)

Morning Tea

Closing Speeches

Cath Keenan (Australia's Local Hero 2016) - The Story Factory

End of Conference Drinks

Afternoon Tea

Opening Address: Senator the Hon Richard Colbeck (Minister for Tourism and International Education)

Welcoming Speech: IELTS and Denise Taylor

Arrival Tea and Coffee

FRIDAY 13 MAY 2016

A member of Bentleys, an association of independent accounting firms in Australia. The member firms of the Bentleys association are affiliated only and not in partnership.

BNSW002B

Once again Bentleys NSW is committed to supporting the NEAS Conference in 2016.

Bentleys NSW works closely with the education sector. We deliver practical advice and support to help you with:

Think aheadCall Bob Evett today on 9220 0700 or visit our website bentleys.com.au

Bentleys NSW Pty Ltd | P +61 2 9220 0700 | F +61 2 9220 0777 | W bentleys.com.au/sydney

When you need trusted advice Bentleys NSW thinks ahead.

Exclusive to the NEAS community - call us now for a FREE consultation.

Business Wealth Creation - business growth, tax management, stratetgic advice, exit strategies

Personal Family Wealth Creation - family business solutions and succession planning

YOU TEACH ENGLISH, WE’LL MANAGE YOUR BUSINESS

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Enjoy the freedom and convenience of the

Phone 1800 066 844 or 02 9394 7600 Email [email protected]

Web www.copyright.com.au

Education Copying LicenceWith a Copyright Agency Educational Copying

Licence, English Language Colleges have the

freedom to legally share knowledge and information

with their students and colleagues.


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PRESENTERS Opening Plenary

Thom Jones (Brock Solutions Agency) Thursday 12 May | 0930 – 1030 South WharfIn the ever shifting sands of international education how do we get to the oasis of solid ground and certainty?

In a global market of largely similar offerings from similar providers with little but destination to divide us, how can we let the market know we’re different? Are we really? We’ll be looking at the current international market and using concrete examples of products and revenue streams that have worked despite nobody thinking they would . We’ll be breaking open some products, taking a peek inside and seeing if they do anything useful .

When we take our educational products into market, what do we actually have to sell?

Why would they want to buy?

What can we offer to ensure they buy from us?

We’ll be asking some big questions…agents or direct? Conference or contact? What language do agents speak?

We’ll look into the holy grail of Nationality mix and spreadbetting on sales budget for the ROI gamble .

We’ll talk teaching-bottom-line and raising the bar .

Basically, I’ll ask the room a lot of questions and we’ll all try and answer some of them together .

Bio

Thomas Jones has been an activity leader, teacher, Director of Studies, and centre manager in summer schools and teacher, trainer, DoS and principal in year round schools in France, Greece, Spain, Germany, Indonesia, Australia, the USA, UK and Mexico . Formerly part of the senior executive for Embassy CES before becoming Director of Operations USA for Studygroup he returned to the UK eight years ago to work with Trinity College London and now works with a variety of organisations, in the UK and internationally and runs his own company: Brock Solutions Agency . He is principal of SBC’s Cambridge College, International Summer School . He has spent at least six months of the last 15 consecutive years on the road and is still sane . He has presented around the world, but most recently at NELTA, IATEFL Slovenia and closer to his home at IATEFL UK, English UK events and schools and universities around the UK . He is also a freelance trainer in business and management . He is rubbish at maths and has only a very limited grasp of even basic scientific principles . His mother thinks he is great .

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Conference Dinner

Chris Taylor (The Chaser) Thursday 12 May | 1830 – 2300 South Wharf

Chris Taylor is a writer, director and performer who’s best known as a member of The Chaser team, responsible for television programs such as The Chaser’s War on Everything, CNNNN and The Hamster Wheel on ABC TV .

Chris has also presented radio shows on triple j, including the drive program Today Today and the ARIA Award winning comedy series The Blow Parade .


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Opening Address

Senator the Hon Richard Colbeck Minister for Tourism and International Education, Minister Assisting the Minister for Trade and Investment, Senator for Tasmania

Friday 13 May | 0915 – 0945 | South Wharf

Richard Colbeck is a Liberal Senator for Tasmania, Minister for Tourism and International Education, and Minister Assisting the Minister for Trade and Investment .

Prior to entering politics in 2002, Senator Colbeck worked in the construction industry for more than two decades, starting as an apprentice and going on to own his own business .

He served as an alderman on the Devonport City Council, a director of the Tasmanian Chamber of Commerce and Industry, and President of the Devonport Chamber of Commerce and Industry .

He has previously held a number of parliamentary roles in both government and opposition, including Parliamentary Secretary to the Minister for Agriculture with responsibility for fisheries and forestry, and Parliamentary Secretary to the Minister for Finance and Administration .

Senator Colbeck is a proud Tasmanian and lives in Devonport with his wife Gaylene; they have three children .

You can get in touch with Senator Colbeck through the following platforms: Twitter: @richardmcolbeck Facebook: www .facebook .com/senatorcolbeck Website: www .richardcolbeck .com .au

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Australia’s Local Hero 2016

Catherine Keenan (Sydney Story Factory) Friday 13 May | 1545 – 1630 | South Wharf

A former journalist, arts writer and literary editor, Catherine Keenan is co-founder and executive director of the Sydney Story Factory . Established in Redfern in 2012, the Sydney Story Factory runs free creative writing and storytelling programs targeted primarily at marginalised young people . Under the guidance of an expert storytelling team, the corps of 1,200 volunteers work with students one-on-one or in small groups to teach them writing skills, cultivate their creativity and help them find their own voice . Catherine is also an honorary associate in the Faculty of Education and Social Work, University of Sydney, and the 2016 Australian of the Year Local Hero .

An exciting and supportive cross-platform digital application, specifically designed for students aiming for success in the

IELTS exam (5-6.5 Band ranges)

• Highly user-friendly

• Light, simple & motivating

• Authentic videos with subtitles that consolidate IELTSlanguage, texts and exam skills

• Pop-up Grammar Reference section

• Text-to-speech feature

• Integrated Workbook component

Liberty House, Greenham Business Park, Newbury, Berkshire RG19 6HW, United Kingdom

www.expresspublishing.co.ukemail: [email protected]

mission ielts.qxp_Layout 1 3/2/15 16:36 Page 1


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ASQA UpdateThe Hon Michael Lavarch AO (ASQA) | Friday 13 May | 1015 -1100 | Breakout 1

Commissioner Lavarch will discuss ASQA’s increasingly comprehensive Regulatory Risk Framework that directs ASQA’s regulatory focus in the VET market and influences regulatory decisions for individual providers . This will include information on how NEAS quality assurance contributes to the risk assessment of a provider .

BIO: The Hon Michael Lavarch AO commenced as Commissioner Risk, Intelligence and Regulatory Support of ASQA in 2012, responsible for overseeing ASQA’s risk intelligence program, industry engagement and legal services .

Mr Lavarch is a former Dean of the Faculty of Law of the Queensland University of Technology and a former Secretary-General of the Law Council of Australia . From 1987 to 1996, Mr Lavarch was a Member of the Australian Parliament and he served as Attorney-General from 1993 to 1996 . He was made an Officer of

the Order of Australia in 2012 for his contribution to the law, education and human rights .

Becoming an “Employer of Choice”Chris Keith (ILSC) Friday 13 May | 1400 -1430 | Breakout 3

In an industry where staff turnaround is commonplace, what can ESL colleges do to hold on to their staff and strive to become an Employer of Choice?

Job satisfaction in our teaching and administration staff filters down to the students and the positive experience we want them to receive in our schools . This workshop will focus on practical and positive strategies for ensuring teachers and admin staff feel listened to, valued and satisfied, in order to become an Employer of Choice .

BIO: For more than 15 years, Chris has worked in the ESL industry, as both a teacher and an academic manager . His roles include primary and high school teaching as well as various coordinator roles such as Cambridge Coordinator and Academic Pathway Coordinator in the ESL sector . Since joining ILSC Australia in 2011, he has worked as the Academic Manager and Pathway Director of Australia, drawing experience from his many previous roles .

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Building Inclusive ClassroomsPia Armitage (AMEP Charles Darwin University) | Friday 13 May | 1400 -1430 | Breakout 2

Increasingly teachers are aware of the growing numbers of students with learning difficulties associated with autism and dyslexia in the ESL classroom .

The challenge in the language classroom is that the learner may be undiagnosed as autistic or dyslexic and the teacher may have to find out through trial and error what problems the student has with learning through the symptoms that are presented .

Why have inclusive classrooms?

Inclusive classrooms give students with particular learning needs the support they require while they learn alongside their general education peers . Studies show that general education students also benefit from the resources available in an inclusive classroom .

What are the benefits of inclusive classrooms?

The teacher can connect with and engage with a variety of students . Students connect easily with course materials that are relevant to them . Students feel comfortable in the classroom environment to voice their ideas, thoughts and questions .

Students are more likely to experience success in the course through activities that support their learning styles, abilities and backgrounds .

How to have an inclusive classroom?

Teachers can consider the design of their content and delivery to address the unique needs that result from the learner’s disability .

Additionally, employing a variety of teaching approaches within the lesson can accommodate a wide range of learning styles and needs .

Embracing universal design principles creates accessible classes, for example:

• Presenting information both orally and visually to accommodate both students with visual or auditory impairments

• Allowing for flexibility in how students demonstrate knowledge

• Obtaining feedback from students on how they feel their learning is progressing .

BIO: Pia is an experienced innovative educator with a passion for finding and sharing creative ways to assist students who have learning difficulties in the language classroom .

Currently working as a lecturer in the Adult Migrant Education Program in Darwin, Pia acknowledges that for many students, learning can be challenging .Pia believes that it is through sharing creative ideas as educators, that learning can

become more engaging and meaningful particularly for autistic and dyslexic students .

From working and practising in the visual arts, to teaching in a variety of different contexts over a period of 18 years, Pia has been involved in building a repertoire of strategies for inclusive teaching in the second language classroom .


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Challenges in International Education – Peak Panel DiscussionPhil Honeywood, Rod Camm and Brett Blacker – facilitated by Mark Raven Thursday 12 May | 1445-1530 | South Wharf

ACPET, IEAA and English Australia are industry associations which support the needs of students and providers of English language teaching in Australia, and together wield substantial influence in driving government policy . This panel will review the mainstream challenges that the industry faces, while discussing how the industry associations are working with government to overcome issues before they arrive . World events will also be discussed and their contingent impact on student numbers in Australia . Questions will be fielded from the group .

BIO: Phil Honeywood is a former Minister for Higher Education, Skills and Multicultural Affairs in the Victorian Government . Since retiring from politics in 2006, he has held a number of senior positions in international education . In addition to his role with IEAA, he serves on the New Colombo Plan Reference Committee, the Education Visa Consultative Committee and has chaired the Coordinating Committee which drafted the proposed National Strategy for International Education . He has just been reappointed to the Higher Education

Standards Panel .

BIO: Rod Camm is the Chief Executive Officer for the Australian Council for Private Education and Training .

Prior to this Rod was Managing Director of the National Centre for Vocational Education Research .

Rod was also Chief Executive Officer leading Skills Queensland where he drove the reform of skills and workforce development investment and policy .

Rod has also held senior appointments in the Department of Education and Training where he was Associate Director-General for Tertiary and Non-State Education with responsibility for international education and training, higher education and the regulation and funding of non-state schooling; and Chief Executive Officer at Construction Skills Queensland with responsibility for establishing the centre, ensuring Construction Skills Queensland played a critical role in influencing public and industry policy, and in helping industry develop and implement workforce development strategies to meet its future skills needs . Rod has also held a range of other executive roles in Government .

Rod has performed the role of director on a range of boards and is a fellow of the Australian Institute of Company Directors .

He has a Bachelor of Business (Human Resource Management) and an Executive Masters of Public Administration .

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BIO: Brett Blacker is the Chief Executive Officer of English Australia, the national peak body for the English language sector of international education in Australia .

Brett has held a range of senior roles in international education including Director, International, Residential Services, Alumni, Careers and Employment Office, Murdoch University and Director, International Office, University of Newcastle . He gained experience in the commercial sector as National Business Development Manager and subsequently General Manager: Health, OSHC Worldcare, Mondial

Assistance (Allianz) working with cross sector institutions nationally .

Brett completed his Bachelor in Management and Marketing at the University of Newcastle . He focused his professional career in international education whilst completing his Masters in Leadership and Management in Education at Newcastle and commencing a marketing role with the university’s International Development Office, during and post studies .

He has served on the Board of Perth Education City (PEC) and as part of the executive group of Australian Universities International Directors Forum (AUIDF), and is the immediate Past President and long-standing Board member of the International Education Association of Australia (IEAA) .


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Chaos Into Creativity: Motivating the Terminally Not-Bothered Students and StaffThom Jones (Brock Solution Agency) | Friday 13 May | 1400-1430 | South Wharf

This is a session on tried and trusted techniques and practices for any classroom to get around the essential dichotomy of unwilling participants and the fact that everyone learns, and teaches, in different ways . We are often slung in the direction of buzzwords and fads and rarely seem to engage with the reality that most people would rather eat their own nail-clippings than go to a class…any class, at any age .

A holistic approach to getting the best from all elements of any course and ensuring that students and teachers progress and enjoy it . It will be interactive, there will be workshop elements and learning and doing…there will be NO communal singing or anybody forced to do star jumps .

There will be shouting, throwing things and probably some sweeties involved somewhere . Cards on the table, there may also be some harsh language . In context . Probably .

Main points to be covered:

• Teaching multilingual/multidisciplinary classes of varied ages

• Classroom control

• Managing expectations – students, teachers, parents, agents

• Swiss Army knife lessons – ensuring you have back up plans up your sleeve

• Limited time versus long term gain

• Poetry in the classroom?

• Lighting the spark of language learning toward the dynamite of knowledge

• A selection of communicative teaching exercises that will work at all levels

• Motivation

BIO: Thomas Jones has been an activity leader, teacher, Director of Studies, and centre manager in summer schools and teacher, trainer, DoS and principal in year round schools in France, Greece, Spain, Germany, Indonesia, Australia, the USA, UK and Mexico . Formerly part of the senior executive for Embassy CES before becoming Director of Operations USA for Studygroup he returned to the UK eight years ago to work with Trinity College London and now works with a variety of organisations, in the UK and internationally and runs his own company: Brock

Solutions Agency . He is principal of SBC’s Cambridge College, International Summer School . He has spent at least six months of the last 15 consecutive years on the road and is still sane . He has presented around the world, but most recently at NELTA, IATEFL Slovenia and closer to his home at IATEFL UK, English UK events and schools and universities around the UK . He is also a freelance trainer in business and management . He is rubbish at maths and has only a very limited grasp of even basic scientific principles . His mother thinks he is great .

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Compare and Contrast Validation ExperienceGail Blow (Cairns Language College), Janne Culbert and Mandy Juraev (TAFE NSW NSI) Friday 13 May | 1145-1230 | Breakout 3

This session will showcase how two contrasting ELT centres have tamed the monster of validation in their own ways with two very different stories .

The first is a private ELT centre from Cairns who have recently implemented a comprehensive validation process . They will tell of the difficulties and dangers they faced, how they have slayed them and the advice they wish someone had told them before they set out on their validation adventure .

The second is a TAFE ELT centre who has been taming the validation monster for some time . They will tell of how their approach has evolved and sharpened as they have got better at validation, the difficulties they are still yet to skewer, and the treasure and rewards they have found along the way .

BIO: Gail Blow is a music and drama teacher with over 30 years experience . With a special interest in LLN, Gail entered the VET sector in 1994 with the Cairns Business College and focused on ESL with sister school Cairns Language Centre in 1997 .

An important milestone and change of direction occurred with the introduction of the CEFR and Eurocentres programs in 2004, one of only three schools in Australia at the time to follow this direction . But the biggest thrill was winning

Japan’s Best School award - #1 in the world in 2015 .

BIO: Janne Culbert has 20 years’ experience in ELICOS teaching and management with TAFE NSW . She has been the Academic Manager for 3 different TAFE NSW ELICOS Centres and is currently the Academic Manager of the TAFE English Language Centre (TELC) at the Northern Sydney Institute . She has also managed offshore programs and headed a Quality Assurance focus group for transnational delivery at South Western Sydney Institute . Together with her team at TELC, Janne has taken on the monster of assessment validation and

found that with the right strategy, it can be tamed .

BIO: Mandy Juraev manages the Adult Migrant English Program (AMEP) for the Northern Sydney Institute, part of TAFE NSW . She has over 20 years’ experience in teaching English to Speakers of Other Languages, both in Australia and overseas . Her current role sees her supporting four TAFE NSW campuses to deliver high quality English language programs for adult migrants which tick all the compliance boxes . Mandy’s fearless leadership in the assessment validation battle by facilitating training, moderation and validation across a range of contexts

has brought some small victories, but further adventures await .

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Contextual Approaches to Assuring Program Quality and Learner OutcomesMatthew Thurston (JCU Singapore) | Friday 13 May | 1015-1100 | Breakout 2

English language programs are often evaluated through the IELTS scores of exiting students . However, requiring students who are graduating from English language courses to take an IELTS or TOEFL style exam is not necessarily the best method of ensuring that students have fulfilled their learning outcomes, nor is it the best method for evaluating the quality of a program (DEEWR, 2009; M Kerstjens, C Nery 2000; Arkoudis, Baik and Richardson, 2012) .

This workshop will explore alternative approaches to quality assurance and evaluating program success, considering the effectiveness and viability of different methods of quality assurance in various contexts . Different options such as formal quality assurance and external review will be discussed, and the effectiveness of a multi-faceted approach to quality assurance will be demonstrated . This discussion will be informed by the presenter’s experience in moving the program he manages away from a reliance on IELTS style exams and towards broader quality assurance of both the program and learner outcomes .

BIO: Matt Thurston has taught on and managed English programs in China, Singapore and Australia . Currently based in Singapore, Matt manages the English language programs for James Cook University at its campuses in Singapore and Northern Queensland .

A firm believer in focussing on learner needs, Matt has led the re-development of James Cook University’s English language programs, moving away from IELTS

preparation and towards programs which enable students to develop the language skills needed for tertiary study . In the last year, these programs have been rolled out across James Cook University’s three campuses .


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Creating a Collaborative Transnational Partnership: A Case StudyLinda Resnick and Kirsten Watkins (IIBT) | Thursday 12 May | 1100-1145 | Breakout 1

Australia has been at the forefront of Transnational Education (TNE) through the provision of offshore programs . However, some TNE programs have suffered full or partial failure because of poor management, insufficient infrastructural support for students, and inadequate quality assurance protocols . Much of these deficits may be due to the paradigm of framing TNE within trade and export parameters, derived primarily from a typology of business models based on the Goods and Trade Act (1994) .

This business approach appears to be based on a “home” and “host” dichotomy as exporters and importers of education services . This approach denies the meaningful, two-way communication required by both parties to develop, deliver and receive genuine inter-cultural value in educational products and services .

To remedy these problems, IIBT has developed an innovative model of collaboration that can be used within a partner relationship . This consultative approach identifies differences and synergies of culture, educational approaches and meaning equally between the partners . The IIBT initiative provides the material for a case study of Celebes Global (High) School (CGS) in Makassar, Indonesia, and IIBT . CGS is a high school offering English language-based curricula that fuse the syllabi of Indonesian and Australian high schools with the IIBT Higher Education Foundation program .

Observation and anecdotal evidence suggest that this partnership arrangement provides a model of good practice in the set-up, development, delivery and quality assurance of TNE .

This presentation also relates some of the practical risks and challenges inherent in such an approach .

BIO: Linda has worked in the ELICOS sector for 25 years with extensive experience in the management of English language direct entry pathways into tertiary study . With IIBT, Linda is responsible for English language programs leading into further study at a number of partner universities . She also has oversight of IIBT’s offshore English language programs .

BIO: Kirsten has worked in the education industry for over 20 years as an academic, consultant and now Operations Director of International Institute of Business and Technology (IIBT), a private pathway provider in WA with sister operations throughout Asia . With IIBT, Kirsten is responsible for partnerships, strategy and management of the leadership team .

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Current and Future Emerging Digital Trends in the Language Travel IndustryBernice Camilleri and Lynne Farrugia (Schools and Agents) Friday 13 May | 1100 – 1145 | South Wharf

In this presentation we shall start by looking at how communication has changed over the years . This will enable us to look at and discuss statistics on mobile technology in Europe and around the world in recent years, paying particular attention to any trends and patterns that can be identified .

Digital trends in the language travel industry are ever changing, and after seeing where they are coming from we shall also try to identify the direction in which they are headed . How will this change the behaviour of potential customers, and in turn, how will this affect the way schools market themselves? How can schools shift their business plans to meet the needs of customers in this digital world? These are all questions that we shall discuss together with our audience based mainly on the challenges and experiences that they face .

BIOS: Bernice Camilleri and Lynne Farrugia are the owners of the online marketing platform www .schoolsandagents .com, which is known for the dissemination of news from the language travel industry, and for the guidance and assistance that it offers to its member organisations in promoting themselves and identifying their business strategy . Bernice Camilleri has been involved in this sector for over 14 years, throughout which she has had various roles ranging from the academic and organisational aspect of running a language school, to online marketing on an international level in more recent years . Lynne Farrugia also has a similar background whereby she started off on the academic side of the industry over a decade ago, and eventually chose to specialise in marketing and moved in this direction within the industry .

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Data Trends of Where European Agents Are Sending, Why Students Are Studying and How Long They Are StayingNicola Lutz (StudyTravel) | Friday 13 May | 1145 – 1230 | Breakout 1

StudyTravel has 25 years of knowledge of the international education industry, specialising in the agent-educator partnership, and not in just one medium, but in print, in person and online .

ST Magazine is read in over 7000 individually checked agencies in over 125 countries and gathers data monthly on inbound and outbound markets via agents and educators . All of our past reports on all markets are free for you lucky people via the back issues online . The ST Alphe Conferences are held in over 10 countries for reference checked agents and also give us an insight into moving trends and what agents are looking for via their matching information .

Though ST Magazine’s readership is worldwide (125 countries), in this presentation we will look in particular at the European outbound market – what are those European agents up to?

Checking through data trends of where European agents are sending, why students are studying and how long they are staying – to look at movements in these markets . Hopefully you won’t be shy; discussion is welcome between all of you as each experience is different and may not follow the trends . Nicola cannot know everything about our huge industry – but the super StudyTravel team do, or can find out!

BIO: Nicola wants to live in a world of open minded people, where chocolate is healthy and there is an abundant supply of really, really good coffee .

As a Director of StudyTravel with 21 years of industry experience, she still does the “day job” but also attends many industry events, including ST Alphe Conferences, college association workshops, and agent AGMs to keep in touch with the agents that receive ST Magazine on their shiny desks every month .

When not at events, Nicola plays pantomime evil queens, and tries to stay upbeat when she loses Uno to her 11 and 14 year old kids .

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Disrupting for Digital InclusionJames Newton and Vicki Walker (TasTAFE) | Friday 13 May | 1315 – 1400 | Breakout 1

Vicki and James will recount their journey of accommodating a blind student enrolled in Certificate II in Spoken & Written English .

They will detail the assumptions, pitfalls and barriers that an EAL classroom teacher meets when attempting to provide a learning experience that is inclusive for all students .

They will outline the challenges when assessing the most appropriate assistive technology, supporting its use by the student in an EAL environment, and providing ongoing training and access .

They will further discuss the additional issues experienced when attempting to locate student classroom resources in an accessible format .

In this National Year of Digital Inclusion, their talk will highlight the key points required in your Disability Action Plan to remove the barriers to digital inclusivity .

BIO: Vicki Walker has taught primary, secondary and tertiary programs within the government, private and not for profit sectors . In recent years she has managed and delivered EAL programs for TasTAFE . While currently she is developing and delivering a course within the Skills for Education and Employment program, her talk refers to her experience last year in the Adult Migrant English Program .

BIO: James currently works in the TAFE sector as a Disability Liaison Officer based in Tasmania, providing educational accommodations for students experiencing disability . His background is as an Adaptive Technology Consultant, work which has included setting up workplace accommodations for people experiencing disability (particularly vision impairment), technical writing, consulting on digital accessibility and usability of e-learning, and training on adaptive technology . He has won numerous state and national awards for the quality of

programs he has implemented to promote access .


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English Australia UpdateBrett Blacker (English Australia) | Thursday 12 May | 1230 – 1315 | South Wharf

ELICOS Sector Performance and Policy Landscape

2015 set the new watermark for the ELICOS sector as international education enrolments in Australia reached a new peak, surpassing the previous 2009 record . The headline data indicates more students sitting in ELICOS classrooms than ever before, but was that the case for all providers?

Student visas are the backbone of the ELICOS sector, however do not provide the complete picture of student enrolments . Historically up to one-third of all students undertaking ELICOS in Australia have been on a Tourist or Working Holiday visa . Has that trend continued?

The sector is undergoing significant change across legislative instruments and immigration frameworks that affect all education institutions . How are these changes impacting on English language providers?

The rising tide of enrolments is positive but is not raising all ships . This presentation will draw on the most up-to-date data on ELICOS student enrolments and the impact of recent lobbying efforts to support the English language training sector during this critical period .

BIO: Brett Blacker is the Chief Executive Officer of English Australia, the national peak body for the English language sector of international education in Australia .

Brett has held a range of senior roles in international education including Director, International, Residential Services, Alumni, Careers and Employment Office, Murdoch University and Director, International Office, University of Newcastle . He gained experience in the commercial sector as National Business Development

Manager and subsequently General Manager: Health, OSHC Worldcare, Mondial Assistance (Allianz) working with cross sector institutions nationally .

Brett completed his Bachelor in Management and Marketing at the University of Newcastle . He focused his professional career in international education whilst completing his Masters in Leadership and Management in Education at Newcastle and commencing a marketing role with the university’s International Development Office, during and post studies .

He has served on the Board of Perth Education City (PEC) and as part of the executive group of Australian Universities International Directors Forum (AUIDF), and is the immediate Past President and long-standing Board member of the International Education Association of Australia (IEAA) .

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Educators or Entertainers?Jesicka Gessner and Andrea Ezrova (Explore English) | Friday 13 May | 1100 – 1145 | Breakout 3

A question so absurd to ask but yet once we think about it, how much entertainment is needed or wanted in our industry? What aspects of a teacher’s personality make the learning more attractive for our students? Or maybe it is more accurate to ask: What do our students want from us?

Many private businesses operating within the ELICOS sector rely heavily on the reputation of their schools, and primarily on the teaching character of those who are employed . This presentation challenges the way “capable” teachers are perceived and chosen .

Is it really a teaching degree that produces wonderful teachers, or is it the life experience and background knowledge gained through it that counts? Why would we have to focus on “teacher” teachers when this world has so much more to offer? Widening our target group when recruiting suitable teachers could result in creating a learning atmosphere which is much more entertaining and enriching .

Some might say that those who study a teaching degree achieve better success in the ELICOS industry than those who do not . One could even argue that teaching degrees offer only hypothetical and limited knowledge of the learning environment . Therefore, those who focus solely on this first degree are not really exposed to the theatrics and creativity that the ELICOS sector hopes to attract .

So, the question remains - Why are more and more very successful and high-quality schools employing more teachers that have a non-teaching first degree? To some, they might even say these teachers are not qualified . This presentation will demonstrate that these non-eligible individuals actually create a whole new concept of teaching, which results in great satisfaction of the clients . They make the path to our goal more entertaining . Hence our initial question: Do we need to take a step back and reconsider the label of what the ideal ELICOS teacher should be?

BIO: Jesicka Gessner holds a Bachelor of Arts majoring in linguistics from Latrobe University and a Cert IV in TESOL . Her love of language is evidenced by her ability to speak and use four languages which include German, French, Polish and English . Jesicka has a passion for languages, which is why she chose the career path she did and over the years has developed her own infectious teaching style . Her technique to motivate and engage students leverages both conventional methods of classroom teaching, blended with a fresh energetic

approach of entertainment . Her style creates an engaging and safe environment for her learners, thus encouraging them to interact and be more disciplined with their own learning . Therefore, Jesicka feels her presentation will open the minds of academic leaders in regards to the current perceptions of what a true ELICOS teacher should be .

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BIO: Andrea holds a Master Degree in English linguistics, literature, didactics and pedagogy; Language Awareness Course Certificate (IHLAC); International House Certificate in Business English Teaching (IHBET); Cambridge Certificate in Teaching English to Adult Speakers of other languages (CELTA); IH Certificate in Teaching Young Learners IHCYL .

The approach teachers have in the classroom has always been of interest to Andrea as she has worked with many teachers from all over the world . Andrea

has been a teacher for nine years and speaks three languages . She is constantly learning from her working environment and her colleagues and has opted to do this presentation at the conference to voice her personal view on the current perception of teachers in the ELICOS sector .

English Communication Skills and EmployabilityCath Moore (ETS TOEFL) | Thursday 12 May | 1400 -1430 | South Wharf

I want to be the person who is the “right fit” for the company, team and position in a competitive global marketplace . How can you help me?

In today’s competitive global market, English communication skills are becoming as important as technical skills – and having an English-proficient workforce is a business imperative for international success . For many international students learning English is an important step towards a long term goal of becoming employable in the global marketplace .

According to the Graduate Outlook Survey 2014, Australian employers rated communication skills (written and oral) as the number one soft skill they are looking for in their future employees .

Achieving a certain score on an English language proficiency test is part of the process for an English language learner becoming employable in an English speaking workplace . However, a longer term strategy to develop English communication skills is clearly an imperative .

In this session you will learn:

• The English language skills employers require and why this knowledge is important for your centre

• How you, the ELT centre manager and your teachers, can create value for your learners by embedding employability communication skills in your courses

BIO: Cath Moore has over 25 years’ experience in managing and teaching across the sector in tertiary, high school, VET and private ELT centres . In her role as an English language consultant for ETS TOEFL Cath delivers free professional development on the TOEFL® test .


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Entitlements for International Students and the Fair Work OmbudsmanLouise Peters (Fair Work Australia) | Thursday 12 May | 1100 – 1145 | South Wharf

International students can be vulnerable in the workplace for a number of reasons including age, limited work experience (in any country) and English-language proficiency . They can also be more accepting of exploitative work arrangements due to limited understanding of workplace laws, fear of reprisal for speaking out and a lack of confidence in their ability to find alternative work .

One of the keys to improving the employment experiences of international students is equipping them with a basic knowledge of Australian workplace laws, providing information about where they can seek information and assistance, and giving them the confidence to report issues without fear .

This presentation will cover workplace entitlements for international students and common areas of non-compliance by employers of international students . It will then explore how the Fair Work Ombudsman and international student stakeholders can work together to educate international students about their workplace rights and improve their employment experiences in Australia .

BIO: The Fair Work Ombudsman is an independent statutory office responsible for ensuring compliance with Australia’s workplace laws and promoting harmonious, productive and cooperative workplace relations . The agency works with employees, employers and the community to educate and encourage compliance with Australia’s workplace laws . The Fair Work Ombudsman’s services, including an Infoline and web-based tools and resources, are free to all employers and employees .

Louise Peters is the Fair Work Ombudsman’s Director of Education Resources . Her team is responsible for developing educational tools and resources to help employers and employees understand workplace laws, and for delivering the Fair Work Ombudsman’s community engagement program .

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Financial Literacy for Non-Financial ManagersGreg Bell (Bentleys) | Thursday 12 May | 1100 – 1230 | Breakout 2

As a business owner, making the right decision based on the numbers presented to you is vital . You work with your accounting staff and bookkeepers, hearing accounting terms daily, but do you really understand what they are saying? A basic knowledge of accounting could be of significant benefit to you and your business .

• Accounting principles, concepts and the different accounting entities, terms and jargon – what’s really being said

• Key financial reports – understanding debits and credits, accounting systems and processes

• Analysis and interpretation of key financial reports

• Fraud indicators and red flags

BIO: As a Client Director at Bentleys NSW, Greg is responsible for conducting accounting, audit and advisory work for a range of companies . Greg has expertise in the planning, execution and reporting requirements involved with SME clients across a range of industry sectors . Greg regularly presents courses on behalf of Bentleys NSW and most recently presented to a Chinese delegation from Shanghai . With over 14 years’ experience in Big 4, second tier and mid-tier Chartered Accounting practices in Australia, US and the UK as well as managing

finance teams in commercial businesses, Greg has had exposure to clients across a diverse range of industries including Fortune 500, ASX, large and small Australian proprietary companies, as well as not-for profits .


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Fitting out a New CentreChris Green (Education Interiors) | Friday 13 May | 1145 – 1230 | Breakout 2

Education Interiors’ 2016 presentation takes the form of a panel made up of college directors and management who have recently gone through the process of a fit out either establishing a new campus or extending their existing premises . The panel’s host is Chris Green, founder and director of Education Interiors .

The workshop focuses on two to three key experiences from each panellists time spent in the campus fitout or refurbishment process, giving workshop participants an opportunity to learn from their peers in the industry .

This presentation also involves a “hot seat” portion in which a workshop participant will be invited on stage to sit with the panel . Our volunteer participant will have the opportunity to highlight one or two potential (and real!) issues they are facing . These issues may be surrounding 9b compliance, finding new premises, change of building use etc . The panel will then work through the problems to find a solution .

In this year’s presentation, Education Interiors acts as the facilitator, allowing the panellists’ experiences to shape the workshop and equip NEAS members with multiple key takeaways specific to education sector fit outs and relocations that members can use in their own organisations .

BIO: Chris Green is the CEO of Education Interiors . He has 18 years experience in the commercial construction industry with over 10 years specialising in providing fit outs and refurbishments specifically to the education sector . During this time Chris has worked with some of the leading providers in the industry and has developed an in-depth knowledge of campus refurbishment processes including design, certification, construction and occupancy . Chris also has substantial experience in the process of class 9b approval .

BIO: Ruby Biscuit is the Campus Sales and Marketing Manager for ABILITY English . She has worked in the International Education sector since 2001, with a high level of experience in both academic and business management roles . Ruby is also an English Australia board member, as she has a strong passion for helping to grow the Australian ELICOS sector . In 2012 Ruby received the English Australia Leadership Award and has delivered a range of professional development sessions nationally on leadership and marketing in ESL . In her work she is committed to sustainable business principles and human resource development .

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BIO: Mr Gary Coonar, Managing Director of Explore English, has over 10 years’ experience in the international and domestic education space . His expertise in education pathways, the VET sector, CRICOS, Private RTOs and TAFE Partnerships has awarded him immense respect across the industry .

In 2007, Gary founded Melbourne City Institute of Education, (MCIE), a high level VET school with satellite campuses throughout Victoria . His astute business skills paid off last year when MCIE became one of the finalists in

the Telstra Business Awards . He continued to gain respect in the industry when he proudly introduced Explore English, a funky boutique ELICOS Centre in the heart of Melbourne’s CBD, late October 2015 . Led by Dr Susan Delahunty, Explore English has continued to flourish offering an array of CRICOS programmes to the international student community . The use of technology in the centre has become an effective way of motivating and challenging students .

Gary attributes his success solely to his team . A team that comprises of industry leaders with proven track records and reputations across the industry, because he strategically hand-picked and appointed them in key positions .

BIO: John Bonnici has worked in the Facilities Management (FM) sector for over 10 years and has been at INSEARCH since May 2012 . A qualified electrician by trade, John has a thorough understanding of the built environment and first-hand experience in the building and construction industry .

John’s FM experience spans the commercial and manufacturing sectors with particular experience in the education sector having held FM positions

at Cochlear, Jones Lang LaSalle and International Grammar School before moving to INSEARCH Limited .

Together with his FM experience, John has academic acumen and is familiar with the pedagogy of English Language Teaching completing the Certificate in Teaching English to Speakers of Other Languages (CELTA) in November 2013 and prior to that a Master of International Relations in 2010 (USYD) and a BA in 2007 (UNSW) .


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Global Trends and Disruptors in International Student Mobility – Where Are International Students Going and Why?Rod Hearps (ICEF Monitor) | Friday 13 May | 1015 – 1100 | South Wharf

Rod will review recent global trends in international student mobility, including supply and demand, trends for Australia’s major competitors, and the rise in popularity of non-English speaking study destination countries . The key drivers for international student referrals and enrolments, including the role and impacts of migration policy and work rights, will also be examined .

Part 2 of the presentation will focus on disruption and innovation within the industry, including rising regulation and consolidation . The rise of transnational and in-country delivery models, web based technologies, digital language learning, international schools and other important trends will also be discussed .

BIO: Rod Hearps is passionate about the international education industry . For over 25 years Rod has sought to innovate and create better ways of connecting educators, agents and international students . In the 90’s Rod owned and managed a student recruitment agency, with offices in Japan and Australia, then served as Principal and Marketing Manager of an Australian ELICOS College . Rod has been involved in the ownership, management and marketing of numerous international education companies, including ICEF

Asia Pacific, EdMedia and Hyperstudy .com . Rod currently manages the Asia Pacific region for German based ICEF .


51

Growing Global but Staying LocalDenise Metzger and Rico Karstensen (EF) | Thursday 12 May | 1145 – 1230 | South Wharf

The question of how to meet global needs in a localised, personal way is one that all schools address at various levels, and intrapreneurship is often floated as a possible solution without significant examination . This is true for schools existing within an international organisation, and independent schools aiming for global relevance . Our approach to engaging with this topic is to further subdivide the question into:

• How do we make, and justify, local decisions within a global organisation?

• How do we provide a unique cultural experience as a local school while aligned to the global brand?

• How do we grow the capacity of our staff to think both locally and globally?

• How do we fight the urge towards maintaining the status quo and stay innovative instead?

There is a natural tendency for people to think within their immediate sphere, and possibly to feel confined by perceived limitations of their role, so how do we break through that perception to develop capacity and motivate staff towards innovative thinking within the global framework? This presentation will explore these questions and offer some examples of how EF Sydney has attempted to address them with the aim of starting a conversation among participants, and sharing best practices .

BIO: Denise Metzger became Director of Studies at EF Education First, Sydney after a decade of teaching ESL in various countries, working as an examiner, teacher trainer, Senior Teacher and several years of media marketing and research thrown in somewhere in the middle of her ESL career . She holds an MA Educational Leadership and a DELTA, and is interested in continuing her education through a PhD in the areas of educational equity and global leadership skills . She believes that positive psychology and empowerment are

the keys to creating a high-performing, collaborative and, best of all, fun, place to work and to study .

BIO: After years working for EF Education First in Denmark heading up the sales and marketing department for Language Travel, Rico Karstensen took on the position of School Director for the EF Sydney language school in 2014 . His background within business administration and finance have allowed him to be part of several turnarounds within different industries . He has a strong belief that company culture in an organization is the one thing that makes the difference between mediocrity and success .

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IELTS Test Preparation Course in ELICOS: Challenges for Academic Managers and TeachersPhil Chappell (Macquarie University) and Clare McDowell (Australian Research and Testing Services) Friday 13 May | 1315 – 1400 | South Wharf

In this presentation I will present key findings from a research study that explored the knowledge, beliefs, attitudes and actual classroom practices that ELICOS teachers have about the IELTS test and teaching test preparation classes . Findings from the study present several key challenges as well as opportunities for improving test preparation practices . There are several key gaps in teachers’ understandings about standardised tests, and classroom practice varies widely . There is clearly anything but a standardised approach to IELTS preparation in ELICOS, which is cause for concern in terms of the impact the test has on English language courses, as well as the impact teacher cognition has on preparing students for taking the test . Implications for future professional development are presented, pointing to opportunities for positive change . Implications for future research in the area of language teacher cognition in ELICOS will also be discussed .

BIO: Philip Chappell is a lecturer in linguistics at Macquarie University . He convenes the Graduate Certificate of TESOL, conducts research in a variety of areas of ELT and TESOL, and supervises research students at Masters and PhD levels . His current research program is focused on teacher and student experiences in the Australian ELICOS sector . Phil has taught and managed overseas and in Australia in a variety of language and literacy programs .

BIO: Clare McDowell’s career spans over 30 years of ELT practice, from classroom teaching to language testing, test design, IELTS examiner training and hands-on test management . In her role as Local Secretary for 23 years she oversaw the delivery of the University of Cambridge English Exams in Australia . She has successfully co-authored a wide range of course books for the IELTS classroom and self-study . These books enjoy world-wide recognition .


53

MQ’s Book Club CaféJose Lara and Lesley Speer (MQELC) | Friday 13 May | 1315 – 1400 | Breakout 2

Considerable research indicates that extensive reading is a powerful tool . However, many students are weak or reluctant readers, who may lack the motivation to read and the skills to select appropriate, engaging reading material . At MQELC, we are exploring practical ways to improve learners’ vocabulary through free extensive reading and by using a variety of online resources which can be brought into the classroom in a number of creative ways . Book Club Café was established as a starting point whereby students come to enjoy reading in a relaxed and supportive environment . Utilising several online tools, we have developed a sustainable system which can be adapted to suit the needs of students at all levels and from all backgrounds .

Reading texts are accessed online from home, and teachers can easily track the number of words and texts which students have read, while also recording the time students spend reading . Students identify their reading level online and develop greater autonomy when making an informed selection of reading material . Teachers use this input to develop a range of creative classroom activities, including peer teaching and role play, during our Book Club Café sessions .

BIOS: Jose Lara and Lesley Speer teach at MQELC and they have collaborated on various projects, including the development of language courses for the Department of Linguistics at Macquarie University .

Jose has a Master of Applied Linguistics (TESOL) and a Master in Translation and Interpreting, while Lesley has an MA, Dip Ed and Graduate Diploma in TESOL . Jose and Lesley have presented at a number of conferences, including IATEFL, UECA and CamTESOL . They won the TOEFL Award for Innovation and Pearson Award for Professional Practice at the English Australia Conference in 2015 for their Book Club Café project .

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54

Numeracy Through Applied Delivery and Assessment Jennifer Williamson and Iryna Dwyer (TasTAFE) | Friday 13 May | 1100 – 1145 | Breakout 2

This session analyses the major tensions in teaching numeracy within ESL/EAL and presents some contemporary practical ideas on how numeracy can be taught and assessed through applied, project-based means .

Numeracy is recognised as an essential life skill and is incorporated in various Foundation and ESL/EAL curricula, including the Certificate I in Spoken and Written English (CSWE I) curriculum, used within the Adult Migrant English Program (AMEP) . Despite this widespread acceptance of the value of numeracy, a number of barriers remain that impact on its delivery . Language teachers often feel unprepared as they do not have specific training in its teaching and are unclear about the terminology and how to effectively embed the teaching of numeracy into a context that is relevant to students .

This session will discuss the delivery of numeracy modules within various AMEP courses at TasTAFE and provide recommendations on how to address students’ learning needs in creative, applied ways . In addition to this, the session will also analyse some examples of assessment conducted and will invite participants to reflect on how these could be contextualised to suit different cohorts of learners .

BIO: Jennifer Williamson began her career in TESOL in 1996 and taught in a number of settings and contexts in Asia and South America . In 2008 she returned to Australia to complete her MEd in TESOL and became involved in the AMEP in Launceston, where she developed an interest in using applied and project-based learning to foster the skills development of students with low levels of prior education . In 2015 Jennifer became the state representative on the AMEP Task Bank Working Group, a role which involves developing and

validating numeracy related tasks .

BIO: Ryna Dwyer has been in the teaching profession for over 20 years and has a BA in history and sociology, a Graduate Certificate in Education and MEd in TESOL . Since 2012 she has been teaching English on the AMEP in Launceston . For her student cohort aged 18 to 25 in the Young English Migrant Program, Ryna has developed a special program with consideration to the students’ interest in studying math and science . As an Advanced Skills Teacher, Ryna enjoys supporting the creative process of tailoring learning programs to the needs of particular student cohorts and sharing her experience with

colleagues .

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57

Online Teacher Professional Development Resources for Institutions Dave Fox (Lexis TESOL Training Centre / Cambridge) | Thursday 12 May | 1315 – 1400 | South Wharf

While schools and managers want teachers who are continually developing and improving their skills, there is quite often a difference between what an organisation can provide for its teachers and what the teachers need individually, often leading to a lack of buy-in from all parties involved . The problems encountered when running face to face professional development make it less attractive to organisations and so in order to maximise participation and increase effectiveness, managers need to think outside the box and alternative delivery options must be considered .

This session looks at the utilisation of institutional membership of Cambridge English Teacher as a means to facilitate personal and targeted professional development to teachers . Through the vast array of resources and access to knowledge leaders available through Cambridge English, institutional membership provides organisations with the tools needed to develop teachers while still maintaining control over the program .

The session will show managers how tweaking the way in which they approach professional development can result in change in perspective from teachers and provide a structured, more effective professional development program that helps challenge and develop teachers at all stages of skill and development .

BIO: Dave Fox has worked in the TEFL/ELICOS industry for the last 15 years . During this time he has worked in Europe, the UK and Australia as a teacher, teacher trainer, director of studies and principal . He is currently the Training Manager of Lexis TESOL Training Centres (LTTC) and the Academic Manager of Lexis English Sunshine Coast .

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Out of the Box Conversations: “Let’s Continue to Talk”Karen Barber (ACTA) | Friday 13 May | 1400 -1430 | Breakout 1

One missing element in the current ESOL sector is a national community of practice, providing a network for the sharing of knowledge through continuous, relevant and collaborative discussion . The AMEP Evaluation 2015 recognises this and recommends the establishment of such a network (Recommendation 8) .

How can the national TESOL body contribute to this? Great ideas, innovation and learning often originate from conversations . Now ACTA (Australian Council of TESOL Associations) would like to promote on-going conversation with ESOL teachers, students and policy makers alike in all the states and territories . By sharing knowledge, experience and ideas through “thoughtful” conversations we aim to enhance teaching and learning in the ESOL sector and create better understandings between all participants .

Could this be a step towards a community of practice that teachers and policy makers are looking for? In this presentation, ACTA will outline some ideas on how this may be achieved, and invite others to join the conversation .

BIO: Karen Slikas Barber is the vice president of the Australian Council of TESOL (ACTA) and is a teacher in the Adult Migrant English Program (AMEP) at Central Institute of Technology in Perth . Her areas of expertise include developing specialist ESOL courses, classroom research and linguistic mindfulness . While she has managed and taught at language schools in China and worked in marketing, public education and public works engineering, she most loves teaching in the AMEP with its exciting challenges, complications and

delight . She has a Master of Education in TESOL and a Bachelor of Science in civil engineering . Most recently she has written the Carly and Kumar reader series . karen@readmeagainpress .com .au

To find out more, go towww.pearsonelt.com/speakout

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e: [email protected]

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Risk Makers Turn Risk Taking Into Risk TamersRussell Welch (John Paul International College) | Thursday 12 May | 1230 -1315 | Breakout 1

Each decade, each year, each day, we find ourselves poised on the brink of another new world of “information and communication”, the world at large; the world of our students .

Although the benefits of change may be hard to predict, successful changes begin with the recognition that an organisation’s potential may be far different from what its current appearance indicates and the “intrapreneur” in any organisation is key to this process .

Risk often has a negative connotation in the entrepreneurial situation, but in the intrapreneurial situation, risk management is integral to success and growth .

Risk making, identifying a challenge or opportunity, and facing it with courage, is the hallmark of an intrapreneur .

BIO: Russell Welch is well recognised as a leader in the field of international education and has represented the industry at State, National and International levels .

As Founding Director of John Paul International College (1997), Russell was responsible for its development and significant growth in the competitive private education and training environment .

As a working Director of a college that currently operates across the VTE, School, Pathways and ELICOS sectors, Russell has a strong understanding of the education landscape .

Russell has great insight into the current demands facing businesses in the education and training environment .


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Social Media for ELTAshley Carmody (La Trobe Melbourne) | Thursday 12 May | 1230 – 1315 | Breakout 3

Ceding control of a learning space to students is a daunting prospect for many teachers . Moving to virtual learning spaces is also still widely viewed with trepidation . This presentation seeks to allay fears in both of these areas and encourage teachers to loosen their grip on the reins and allow students to actively participate in their own learning using closed Facebook groups . It also outlines some key class management benefits of this technology for teachers . The presentation will first, briefly, outline the rationale for Facebook use in the light of modern day learners and their existing behaviour patterns . The focus will then shift to real examples of interaction from closed Facebook groups and demonstrate the significant positive effects this virtual learning space has on student autonomy and control of the learning process by highlighting instances of students sharing ideas, resources and information . The presentation will then cover some key benefits to teachers including communication and tracking . The main aim of the presentation is to share positive experiences with Facebook and thereby encourage teachers to overcome any lingering inhibitions concerning control and technology and to embrace the benefits Facebook groups hold for their learners and themselves .

BIO: Ashley has 20 years of ESL teaching experience covering general courses as well as a range of specific purposes including academic, business and exam-preparation courses . For the past eight years, Ashley has taught ELICOS courses at La Trobe Melbourne, where he has acted as academic coordinator, contributed to materials development and offered professional development sessions both internally and at Victoria branch EA events . Ashley’s main areas of interest include peer assisted learning, learner autonomy and mobile learning .

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Supporting and Managing Staff Through Online WikisAnna Bicknell and Cammie Ochoa (ELSIS) | Friday 13 May | 1315 -1400 | Breakout 3

Connecting with teachers and staff in an efficient and effective way is a challenging task for academic managers . At ELSIS Melbourne, management utilise an online wiki to provide updates, important announcements, course curriculum, assessment details, and policies and procedures to teachers and support staff . This enables management to capture all staff and provides a central place for everyone to locate information . Many of the teaching staff are part-time or casual and need to plan from home . Using a wiki allows staff to do this and reduces the confusion that can occur due to multiple emails or remote computer login access . In addition, should a teacher need to cover a class with short notice, the wiki allows them to easily see what material needs to be covered . Come learn about why the school chose to use wikis and how the school has adapted this online tool . Information about how to use it to effectively deliver information and curriculum to its teachers, staff and students will also be covered .

BIO: Anna Bicknell is the Assistant Director of Studies at ELSIS Melbourne campus . She joined the ELSIS team in September 2014, bringing with her over 10 years of ESL teaching experience . After teaching in Ireland, Anna returned to Melbourne and has worked as an ELICOS teacher and lecturer in various educational centres across Victoria . During this time she has been responsible for teaching and coordinating an array of English language courses . She graduated from Monash University with a BA (Hons) and has a Master of

Applied Linguistics (TESOL) from Macquarie University .

BIO: Cammie Ochoa is the EAP coordinator at ELSIS Melbourne and is responsible for developing and overseeing the curriculum for the English for Academic Purposes programme . Originally from the United States, Cammie moved to Melbourne in 2013 and joined ELSIS in February 2014 . Cammie has a Masters in Adult Education and Training from Seattle University and has worked for over a decade in higher education in a variety of roles to include being an ESL teacher, academic adviser, welfare officer, and

programme manager .


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Sustainable Professional DevelopmentMaggie Swannock and Donna Cook (ACU) | Friday 13 May | 1015 -1100 | Breakout 3

A Sustainable Model for Continuous Professional Development: Reflections from a Chinese High School .

This session presents a model of CPD designed to equip experienced teachers with the skills to rise to the challenge of changing educational demands, particularly in the high school context . This model provides contextual strategies for sustainable change through input-sessions, classroom practice, mentoring and reflection . We will demonstrate how this model can be adapted to any context to enrich CPD for both experienced and novice teachers .

We will draw on our experience of delivering a practical CPD program in a Chinese high school . It will show how context informed workshops; classroom observation, mentoring, demonstration, joint reflection and ongoing feedback can result in sustainable change . This session will begin by describing the CPD model used for the course design; it will briefly outline the context and the key challenges that were faced including the changing educational landscape, large class sizes, unmotivated students and disillusioned teachers .

The model is particularly relevant for delivering CPD offshore, but could be easily adapted to the Australian ELICOS environment .

BIO: Maggie Swannock is the Academic Manager of the ACU English Language Centre in North Sydney . She holds a Master degree in applied linguistics as well as CELTA and TEFL certificates . Maggie has led several professional development programs and workshops in China and Australia .

BIO: Donna Cook is the Academic Manager of the ACU English Language Centre, Brisbane, and is currently Queensland State Delegate and board member with English Australia . She also convened the program for the 2015 English Australia conference in Queensland . She holds an MA in TESOL and an MEd in adult education, as well as a degree in economics and a Diploma of Education . She has led teacher professional development both within Australia and overseas, and has been teaching in different contexts for

over 20 years .

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Taking Risks Beyond Language Proficiency: Academic Literacy, Cultural Capital and Global CitizenshipInge Foley and Dr Susan Anderson (John Paul International College) Thursday 12 May | 1400 – 1430 | Breakout 3

Preparing young international students for an Australian high school and beyond not only requires the development of language proficiency, but also the academic literacy and cultural capital necessary for students to be successful, active participants in the high school context, whilst preparing them to be successful global citizens . This presentation looks at John Paul International College’s approach to teaching, learning and assessment, and how English language proficiency is achieved in the High School Preparation context; how the High School Preparation curriculum aims to develop academic literacy, cultural capital and global citizenship through explicit links to the mainstream curriculum and integration of intercultural and global identity . Using active learning as a guiding principle, tasks are authentic, challenging, based on current themes or topics and incorporate information technologies where possible . Student engagement with the task enhances both the achievement of student learning outcomes and the development of strategies and skills required to succeed in the modern world .

BIO: Susan Anderson has recently returned to English language teaching after 28 years of lecturing in Japanese in three Australian universities . She has previously taught and researched in private companies and universities in Japan and has two years’ recent experience in High School Preparation programs .

Susan’s current role is implementing and evaluating the new curriculum at John Paul International College’s High School Preparation Program .

Susan holds a CELTA, a Graduate Certificate in Higher Education, a Master’s degree in applied linguistics and a Doctorate of Education .

BIO: Inge Foley has worked in English language teaching since 2000 . She has taught in high schools, universities and colleges in Japan, the Netherlands and Australia . She has five years’ experience in High School Preparation programs, as a teacher, Director of Studies and curriculum writer .

Inge’s current role is overseeing the implementation of the new curriculum at John Paul International College’s High School Preparation Program .

Inge holds a CELTA, along with a Graduate Diploma in Education (TESOL) and Japanese .


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Teacher as ArtistPatrick Pheasant (University of Sydney CET) | Thursday 12 May | 1400 -1430 | Breakout 2

In an ever-changing economic, social, political, technical and educational environment, how can we as teachers, educators, managers and artists hope to create transformative learning experiences for international students at universities in Australia? Exploring the intersections of all four pillars of the 2016 NEAS ELT Management Conference of thought leadership, pedagogic disruption, collaboration jam and intrapreneurship in ELT, this interactive presentation encourages ELT managers to reconnect with the core inspirations of their work as leaders, teachers and artists in universities, colleges and schools in Australia . Patrick Pheasant shares his insight from his recent doctoral research in using drama and role-play in TESOL to create transformative experiences for adult students of English and how this study has influenced his approaches to management, teaching and service roles in the ELT industry .

BIO: Patrick Pheasant, Director at the University of Sydney Centre for English Teaching, brings enthusiasm and a healthy pragmatism to his roles as teacher, educator, manager and artist . With 23 years’ experience in applying drama, TESOL and teacher training methodologies across ELICOS, high school, vocational education, higher education and corporate sectors in Japan, the Netherlands, the United States and Australia, Patrick’s approach to leadership, disruption, collaboration and intrapreneurship is informed by a dynamic systems

perspective with a global outlook and a whole bunch of opportunism! His recent doctoral research at the University of Sydney is in using process drama in TESOL . Patrick is the current Vice-President of the University English Centres of Australia (UECA) and is a graduate of the Australian Institute of Company Directors . He has been recently appointed as Convenor of the NEAS Advisory Board .

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Getting a licence is simple.

Email [email protected] you have your licence you can start your free trial.

Find out more:

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67

TEQSA UpdateGary Brook (TEQSA) | Friday 13 May | 1100 – 1145 | Breakout 1

TEQSA, the national regulator for higher education, is currently making more assessments than ever before and has a busy year ahead . In this presentation, Gary will reflect on the challenges for HE regulation here and internationally . He will discuss TEQSA’s approach to the transition to the new HE Standards Framework, to be implemented from 1 January 2017 . He will also touch on how TEQSA is responding to revisions to the National Code and ELICOS Standards, and its approach to enhanced monitoring of the sector with a view to placing less reliance on cyclical assessments into the future . Such monitoring will require a close working relationship with partner regulators and quality agencies into the future .

BIO: Mr Brook is Director, Provider Assessment and Engagement (PAE) at TEQSA . PAE teams are responsible for delivering the Tertiary Education Quality and Standards Agency’s (TEQSA’s) core business of undertaking regulatory assessments of applications under the TEQSA and ESOS Acts . The Director also exercises specific regulatory decision making under the Commission’s delegations framework .

As PAE Director, Mr Brook is a key member of the Agency’s Senior Management Team and is responsible for shaping and implementing strategic initiatives to strengthen TEQSA’s quality assurance and regulatory practice .

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The English Language Sector in New Zealand: Growth and the Relationship With GovernmentEwen Mackenzie-Bowie (English New Zealand) | Thursday 12 May | 1145 – 1230 | Breakout 1

The aim of this presentation is to report on the current state of ELICOS in New Zealand and identify the factors which in 2015 have produced a second year of solid growth among English NZ members, with numbers from Latin America up by over 50%, and steady incremental growth from the North Asian markets that provide half our business . I will look at global economic factors as well as government agency performance and discuss how they have affected our businesses both positively and negatively .

Recent changes in immigration policy settings to allow pathway visas will provide further opportunities for growth, but will also expose the market place to higher risk . The presentation will analyse some of that risk and highlight the danger of the NZ Government’s international education policy being too heavily dependent on migration and employment outcomes .

English New Zealand incorporates private and state sector ELICOS providers and represents 85% of the market share in the country .

BIO: Ewen Mackenzie-Bowie is the Chairman of English New Zealand, the peak body for the NZ English language sector, and owner-director of two member schools: Auckland English Academy and New Horizon College . Ewen taught English in Egypt, Scotland and Spain before running language schools in England and, since 2001, in New Zealand .

AEA and New Horizon are part of ICL Education Group, of which Ewen is Chairman . The Group includes a business school and aggregates over 1000 EFTS (equivalent full-time students) . Ewen is an experienced marketer and has also published several children’s literature papers and texts . He has an MA from the University of Surrey, a BA (Hons) from the University of Stirling, a DELTA from the University of Edinburgh and an IH CELTA .


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The English Language Teaching Sector in Malta Genevieve Abela (FELTOM) | Thursday 12 May | 1230 – 1315 | Breakout 2

The ELT industry in Malta is a unique animal; a cottage industry tracing its roots back to the late 1960’s, it has evolved, developed, and grown into a key player in the international ELT scene .

Initially a summer destination offering short stay summer camps to young learners choosing the safety of a small island and home stay options, Malta now attracts over 75,000 learners a year, all year round, from all walks of life .

A leading example on how creativity and flexibility supports a successful business model and how public-private partnerships can work to achieve quality and positive results, Malta brings together all stakeholders in the industry with a common goal of attracting new clients by offering a quality product .

Where is Malta? What is Malta offering? Why should I even care?

Who knows but you might want to find out…

BIO: Genevieve Abela joined FELTOM (Federation of English Language Organisations in Malta) in 2012 as the federation’s first Chief Executive Officer, further bolstering the organisation’s setup .

Responsible for accreditation and quality assurance, lobbying, marketing and representation for quality providers of English language teaching services in Malta, FELTOM works closely with government authorities and industry

stakeholders, to champion Malta as a centre of excellence in English language teaching .

Occupying the post of Private Secretary to the Minister of Tourism within the Ministry for Tourism, Culture & the Environment, for the previous four years, Genevieve was able to apply her training in education within the tourism context specifically by overseeing the EFL industry .

Genevieve’s experience and expertise lends itself to the myriad skills required in high pressured, fast paced environments that focus on network building and quality branding .

She currently sits on the ELT Council under the Ministry of Education and several other inter-ministerial boards responsible for the tourism business sector . Genevieve also represents the industry on the Malta Tourism Authority Board, the Malta Employers Association Council, as well as being Chairperson of the MTA Committee for Niche Sectors and the Malta Chamber of Commerce Committee for the Tourism Business Sector .

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The F*@! FactorDr Susan Delahunty (Explore English) | Thursday 12 May | 1100 – 1145 | Breakout 3

Swear words, love them or hate them, are an essential part of any language . I was once told that to master fluency in a language, one must also master the swear words that are part of it . There are many prissy people out there who might suggest swearing is a sign of poor vocabulary . Is this utter nonsense? The people that I know who do swear tend to have a much wider vocabulary than those prissy people making these statements . So is swearing a good or bad thing and should taboo words be introduced in the ESL classroom . An interesting thought but unfortunately, this sensitive topic usually has “the jury out deliberating” on more occasions than not! All that being said, why do those brave ESL teachers venture into the controversial world of language learning and use swear words in the classroom . More importantly, is there any point? I will put it to the audience that this is a topic that needs addressing if ELICOS Centres want to stay in the 21st century . Shouldn’t we acknowledge that young students who walk through our doors have a genuine interest in this area of our language? This presentation will put the audience on the spot in terms of addressing taboo words and explores how our own psyche determines what we believe is right and wrong .

BIO: Dr Susan Delahunty has been responsible for setting up Explore English, a funky, boutique style ELICOS centre in the heart of Melbourne’s CBD . As the Director of the language centre, she oversees academic output and is also responsible for implementing strategic direction to help strengthen the centre’s position in the marketplace . Prior to this project, Susan gained valuable managerial experience working at a number of institutions such as Bendigo Kangan Institute and Cambridge International College . In fact, she has over

20 years’ experience in the training and development industry and is a member of the Teachers Registration Board of WA (TRBWA) and the Victorian Institute of Teaching (VIT) . Her overseas experience has been in the Middle East (Dubai), Malaysia and Japan . Susan has always had an interest in the experiences of students who cross international borders and as a result, her PhD research focused on international education . In particular, Susan illustrated the stories of Middle Eastern Gulf women studying at Australian universities . Susan also holds two Master degrees (Applied Linguistics – TESOL ) and Education (Special Needs) .


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Transforming Tests Nick Michelioudakis (Express Publishing) | Friday 13 May | 1230 – 1315 | South Wharf

“Death by m/c Qs” seems to be the punishment God gave teachers in the wake of Adam and Eve’s transgression . Yet it does not have to be like that . Although most of us have to use exam materials in class for reasons of face validity, we can in fact “tweak” them so that students actually find them interesting . The aim of this workshop is to demonstrate four easy-to-use techniques which can both motivate learners and help them do better in exams . Requiring only minimal preparation, all of them can be used in class tomorrow .

BIO: Nick Michelioudakis, B . Econ, Dip RSA, MSc (TEFL), has been active in ELT for many years as a teacher, examiner, presenter and teacher trainer . He has travelled widely and presented in many countries . He has written extensively on methodology, though he is better known for his “Psychology and ELT” articles which have appeared in numerous newsletters and magazines . He is particularly interested in student motivation as well as social and evolutionary psychology . He often shares comedy clips for students on his YouTube channel, “Comedy for ELT” . For articles or worksheets of his, you can visit his blog at www .michelioudakis .org .

incorporating:

www.studytravel.network

Reaching agents

In Print / Online / In Person

NEASmar16.indd 7 26/02/2016 13:32:14


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UECA – CamTESOL Research Symposium MentorshipDarren Brookes (UECA) | Friday 13 May | 1145 – 1230 | South Wharf

Managing and connecting digitally: Engaging ASEAN researchers and their Australian mentors with online spaces and social media

The Cambodia TESOL conference series, held in Phnom Penh each February, has grown from 150 delegates in 2004 to 1700 delegates in 2016 . CamTESOL is now one of the largest annual ELT conferences in the Asia-Pacific and is attended by many market leaders and other stakeholders in our region . This conference is also supported by the United States and Australian governments with the aim of helping Cambodia to develop its English language teaching capacity . In addition to the main two-day conference program, there are also a NEAS sponsored leadership and quality forum, local site visits and a full day research symposium . As part of the full day research program, a research grant awards program was instigated . This program enables local ASEAN researchers to present topical ELT research papers and submit papers for review to the prestigious Language Education in Asia (LEiA) journal .

In this session, the research grants mentoring program project coordinator will present on the various online strategies and social media used to manage and engage a diverse cohort of researchers and mentors across Southeast Asia and Australia . Local mentors are selected from University English Centres Australia (UECA) member centres to work one on one with research grant recipients . The goal of this mentoring is to ensure that papers are of a suitable standard, not only for presentation but also for consideration for publication in the LEiA journal . The coordinator will highlight the history of the project over three years and show how project management methodologies have been used to varying degrees . The coordinator will also demonstrate how online and face to face communities of practice (CoP) have been used to engage researchers from high context cultures and to also help the Australian mentors to connect and share strategies .

BIO: Darren Brookes has been the University English Centres Australia (UECA) project coordinator for the Cambodia TESOL ASEAN Regional Research Grant Recipient Mentoring program since 2013 . In the last two iterations of the project, Darren has coordinated a team of local mentors, selected from UECA member centres, to work one on one with research grant recipients from several ASEAN member countries . Darren holds a Master’s degree in applied linguistics from the University of Queensland and has worked across

the ELICOS, EFL and higher education sectors for nearly 20 years . His special interests include eLearning, mLearning, blended learning, project management and the professional development of educators . As coordinator for the research grant mentoring project, Darren has investigated ways in which to effect and manage online communities of practice for both mentors and researchers using online spaces and various social media . Darren is currently directing his own eLearning consultancy in Melbourne . His clients include NEAS, UECA and English Australia member colleges and universities .

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Understanding and Engaging With Computer-Based Testing Scoring EnginesLouise FitzGerald (Pearson) | Thursday 12 May | 1145 -1230 | Breakout 3

Computer based testing is becoming more common, with more and more candidates opting for the keyboard rather than the pen or pencil for their visa application or university entrance English test . However, teachers, used to preparing their students for paper-based tests, are not always confident that they are giving their students what is needed for them to perform at their best in this new format . This session will provide insights into areas where teachers can help their students maximise their scores in all four skills by understanding how automated scoring engines work . Examples from the Pearson Test of English Academic will be incorporated into the session .

BIO: Louise FitzGerald has been an ELT professional for more than 30 years . She has taught, trained teachers and managed ELT programs in Australia, Egypt, China and Cambodia . She currently teaches English to pre-sessional students and trains on the Language Teacher Education Program at the University of New South Wales Institute of Languages . As well as proficiency and achievement test development, she is involved in item writing for a range of high-stakes tests and has written items for an international computer

based test .


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Welcome to NEAS Benchmarking Mark Raven (NEAS) | Thursday 12 May | 1600 – 1700 | South Wharf

Since commencing NEAS’ unique stakeholder-driven feedback model Quality Assurance process, around 200 English language teaching centres throughout Australia and Southeast Asia have achieved Quality Endorsement .

In that time, NEAS has collected information from over 20,000 individual survey respondents and focus group participants with 800,000 individual variables answered .

This incredibly rich data set will be presented at the NEAS Conference, as a means of showcasing the overall “quality health” of our industry, including our sector’s competitive advantage and areas for improvement .

NEAS Quality Endorsed providers will start receiving their own data sets after the conference, and will have the option of comparing their own performance with that of similar providers and the industry overall .

This is a free service for NEAS Quality Endorsed providers .

BIO: Mark Raven is NEAS Chief Executive with a background working with blue-chip corporates, government and education providers to support their strategic and organisational development objectives . He has an experience profile ranging from start-up, with business growth via organic and acquisition to successful exit .

Mark was previously responsible for establishing and growing Academy, a corporate organisational development business, before managing the sell-side of its acquisition by global education provider Kaplan Inc in 2012 . The Academy business employed industry leading OD practitioners, marketers and compliance experts and worked with “blue chip” clients . Its major successes with local and offshore-listed corporations included supporting change around quality assurance, leadership, strategic management, operations and marketing initiatives .

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Whole-of-Government Agenda and AMEPScott Small (Department of Education and Training) | Thursday 12 May | 1400 – 1430 | Breakout 1

Scott will discuss the Whole-of-Government agenda and how the Adult Migrant English Program (AMEP) can contribute . This session will focus on some of the current challenges for the AMEP and explore how service providers and Government can work together to implement innovative programme delivery . Scott will also provide an update on key departmental initiatives, including operational policy development, compliance and communications activities .

BIO: Scott Small is the Director of Strategic and Transitioning Programmes at the Commonwealth Department of Education and Training . Scott’s responsibilities include the Adult Migrant English Program and the development of the new AMEP business model . Scott has worked across several government portfolios in Workplace Relations, Science Policy, Intellectual Property and Industry Development . Prior to his current role, Scott worked on the Commonwealth’s VET Reform Taskforce .

educat ion inter iors www.educat ioninter iors.com.au

ei@educat ion inter iors.com.au

+61 2 9906 6523

Looking for a new campus space?

Three of your peers who have all recently

experienced a new campus fitout or

refurbishment have offered to share two or

three key lessons. This peer expert panel will

be invaluable to fellow educators about to go

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As an added bonus, one of our workshop

participants will be selected to take the “Hot Seat”

and have their current 9b compliance or fitout

issue workshopped by our panel and presented

with a solution before the workshop ends.

Peer to Peer 9b Workshop“The best lessons are often someone else’s!”

Learn from your peers’ experience

Peer to Peer 9b WorkshopNEAS 2016 Management Conference

11.45am - 12.30pm Friday May 13 2016

Are there pitfalls worth avoiding?

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QUALITY IS NOT JUST LIP SERVICE.

• Ensure you assess effectively

• Monitor subjective issues of assessment

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We invite you to take advantage of the researchand development behind the TOEIC® and TOEFL® Institutional Testing Program while using your own resources to move beyond what a standardised test assesses.

Quality is a commitment. ETS specialises in test design, with many parallel forms, and a score anchored to international standards of competency. A TOEFL result provides objective evidence for external bodies and adds a recognised score (TOEFL PBT®) that students canrefer to alongside their other results. In contrast,your teachers' ability to qualitatively assess students can enhance and broaden your assessment, and the quantitative and qualitativeresults can be constructively compared as a meansof improving overall standards.

"Quality is a commitment"Integrate the TOEIC® or TOEFL ITP® with your ownteaching and assessment expertise, to achieve the best overall assessment.

1659-ConferenceADS2016.qxp_A5 16/03/2016 1:45 PM Page 1


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THE DESTINATION SYDNEY Sydney is one of Australia’s most vibrant cities. Its laid-back outdoor lifestyle and physical allure make it one of the world’s most pleasant cities to visit and it provides an array of famous tourist attractions waiting for you to explore. The city has a wide-ranging cultural life, dynamic food scene and many historical and recreational sites.

Major tourist attractions include:

• Sydney Harbour and the Sydney Harbour Bridge climb

• Sydney Opera House

• Bondi Beach

• Blue Mountains

• The Rocks

• Sydney Aquarium

• Royal Botanic Gardens

• Shopping precincts and an array of restaurant and dining options

For further information on Sydney and NSW please visit: Sydney: www .sydney .com

NSW: www .visitnsw .com

Sydney City Council: www .cityofsydney .nsw .gov .au

What’s on Sydney: www .whatsonsydney .com

Ethan Rohloff; Destination NSW

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USEFUL INFORMATIONWIFI AccessUser name: NEAS2016 Password: NEAS2016

Registration DeskDelegates should register at the conference registration desk, which will be located in Doltone House, Darling Island Wharf, Pyrmont . All delegates will receive a name badge at registration . Your name badge is your admission to Conference sessions, the industry exhibition, morning/afternoon teas and lunches . This badge should be worn at all times . If you misplace your badge, please make contact with a member of the NEAS staff .

The registration desk will be open at the following times:

Thursday 12 May 2016 0830–1700 Friday 13 May 2016 0830–1500

ClimateSydney enjoys a temperate climate with a mild winter . In May, Sydney can be expected to experience a minimum of 11C and a maximum of 19C . Please make sure you bring suitable clothing for Sydney’s weather .

Air Travel Flying to Sydney is easy and there are many international and domestic flights coming in and out of Sydney . These include the following:

International carriersAir New Zealand www .airnz .com .auQantas www .qantas .com .auwww .virginaustralia .com

Domestic carriers

Jetstar www .jetstar .com

Qantas www .qantas .com .au

Virgin Australia www .virginaustralia .com

Travel InsuranceThe conference managers recommend delegates purchase travel insurance including cover for non-refundable registration fees . The conference managers do not take any responsibility for attendees failing to insure . Delegates should ensure they are appropriately covered for travel insurance, including but not limited to repatriation and medical expenses, as well as public liability insurance .

Tourist Refund SchemeInternational travellers can claim back the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) they have paid on goods bought in Australia that they are taking with them when they leave the country . The tax can be claimed back at international airports and seaports under the Tourist Refund Scheme (TRS), subject to conditions such as an AUD$300 minimum purchase from one store . Details on the TRS are available on the Australian customs service web site (www .customs .gov .au) under the Customs Tax Reform heading .


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Sydney AirportFor more information on Sydney airport, including maps, facilities and duty free shopping, please visit their website: www .sydneyairport .com .au

TaxiTaxis wait at taxi ranks or can be hailed from the street . Each terminal has its own sheltered taxi rank with supervisors on hand in peak hours to ensure a smooth flow of taxis for travellers . Expect a taxi fare of around AUD50 for a taxi ride between the CBD and Sydney Airport .

Please note that a surcharge applies to taxis from Sydney airport .

Sydney’s major taxi companies include:

Legion cabs 131 451

Premier cabs—Airport taxi service 131 017

RSL ex-servicemen’s cabs and co-op members ltd +61 2 9581 1111

Silver service fleet 133 100

St George cabs 132 166

Taxis Combined services 133 300

Public TransportMost of Sydney’s main attractions are within walking distance to the conference venue; however public transport is easily accessible and affordable .

For more information on travelling on Sydney’s public transport please visit www .transportnsw .info

DrivingIf you require car hire, many rental companies operate from Sydney airport . To make a booking prior to your arrival contact:

AVIS car rental www .avis .com .au

Budget www .budget .com .au

Europcar www .europcar .com .au

Hertz car rental www .hertz .com .au

Red spot www .redspotcars .com .au

Thrifty car rental www .thrifty .com .au

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NOTES

Level 2, 189 Miller Street

NORTH SYDNEY NSW 2060

AUSTRALIA

[email protected]

www.neas.org.au

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