prepare for your sap successfactors journey · sap erp hcm (on-premise core hr) social...

Prepare for your SAP SuccessFactors Journey

2INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Increasing pace of change in technology

Increasing demand

for new skills

Tomorrow’s jobs

don’t exist today

2


The dynamics of how we engage people are transforming …

at an unprecedented speed

Dynamic

workforce

Technology

shifts

Millennial

effect

… a paradigm shift

Expect up to date technology,

more feedback,

training at work

Globalization, contingent workers,

people networks, gig-economy,

attitudes, definition of employee

Capabilities in artificial

intelligence, collaboration


Mastering these challenges requires a digital approach to HR

Encourage continuous usage

and engagement, and foster

continuous innovation

Use data to suggest

and recommend

Expand solutions and

build own apps to meet

current and future needs.

Continuous Intelligent Extensible

HCM technologies and strategies must encompass a new set of digital capabilities

Across the total workforce


IT under pressure

By 2020

technology spend

driven from

outside of IT*

90%Consumer technology has

outpaced the rate of innovation

Business stakeholders have

new alternatives – and budgets

IT held back by legacy technology and

highly customized on-premise environments

*Gartner


Digital Transformation doesn’t equal “Automation”More is needed to move beyond automation and begin digitally transforming

Repeatable

Often Easier

“Self-Service”

Faster, But Often Outdated

Fragmented and Disconnected

Automation

Engaged “All-In” Workforce

Improved Business Agility

More Competitive/ Effective

Automated/ Intelligent Services

Diverse and Included Workforce

Digital Transformation


Reasons for customers to move to the cloud?Create a sustainable HR environment

HR

ITChange the way HR serves the business

Rethink and simplify (Core) HR

Engage your workforce

Keep pace with technology innovations

Make HRIS as agile as your business

Free up IT resources

HR IT

Comply to ever changing laws and regulations


▪ Evaluate process and organizational complexity

▪ Do your users have up-to-date technology

▪ What’s your approach to diversity and inclusion?

▪ Do you know your future leaders? Are they prepared?

The journey pays off. But, where and how to start?


Deployment options that meet your needsModular approach lets you start anywhere, go everywhere

Workforce Planning

Talent Management

Recruiting

Workforce Analytics

Onboarding Learning Performance & Goals

Compensation Succession & Development

Employee Central

(Cloud Core HR) SAP ERP HCM

(On-premise Core HR)

Social Collaboration (SAP JAM) & Mobile apps

START HERE

START HERE

START HERE

START HERE

START HERE

▪ Solve an immediate need without a large-scale rip/replace

▪ Re-think and standardize core HR processes

▪ Manage your change according to YOUR organization’s priorities

With SAP SuccessFactors

you can:


Examples HR On-Prem HCM to SuccessFactors customers

Snohomish County Public Utilities District | USA | case study | Employees: ~980 | Industry: Utilities | Products: Compensation,

Employee Central, Learning, Onboarding, Performance & Goals, Recruiting, Succession & Development, Workforce Analytics, Workforce

Planning

ATB Financial | Canada | case study | video | Employees: 5,000+ | Industry: Banking | Products: Employee Central, Employee Central

Payroll, Learning, SAP Jam, Workforce Analytics

Amtrak | USA | case study | Employees: 20,000+ | Industry: Public Sector | Products: Compensation, Performance & Goals, Recruiting,

Succession & Development, Workforce Analytics, Workforce Planning

New York Life | USA | case study | Employees: 12,000 | Industry: Insurance | Products: Employee Central

British Columbia Lottery | Canada | reference slide | Employees: 860 | Industry: Sports and Entertainment | Products: HCM Suite

NTT DATA | USA | case study | video | customer journey story | Employees: 75,000 worldwide | Industry: Professional Services

(Telecommunications, IT Services) | Products: Compensation (including variable pay), Employee Central, Performance & Goals

The St. Lawrence Seaway Management Corporation (SLSMC) | Canada | case study | video | Industry: Public Sector | Products:

Employee Central, Performance & Goals

Varian Medical Systems | USA | case study | video | customer journey story | Employees: 6,600 | Industry: Healthcare | Products:

Compensation, Performance & Goals, Succession & Development

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/case-studies/snohomish-county-pud-case-study.pdf

https://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/case-studies/atb-financial-case-study.pdf

https://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/videos/customer-success/atb-financial-cs.mp4

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/case-studies/amtrak-cs.pdf

https://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/case-studies/case-study-new-york-life.pdf

https://dam.sap.com/mac/download/ad/AmnUa.htm

http://www.successfactors.com/content/dam/successfactors/en_us/resources/business-transformation-study/ntt-data-bts.pdf

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/videos/customer-success/ntt-data-cs.mp4

http://sap-espresso.com/viewStory/513

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/resources/business-transformation-study/slsmc-bts.pdf

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/videos/customer-success/slsmc-cs.mp4

http://www.successfactors.com/content/dam/successfactors/en_us/resources/customer-success-profile/varian-csp.pdf

http://www.successfactors.com/en_us/download.html?a=/content/dam/successfactors/en_us/videos/customer-success/varian-medical-systems-cs.mp4

http://www.sap.com/about/customer-testimonials/high-tech/varian-medical-systems.html

Prepare for your SAP SuccessFactors journey What every HR On-premise customer needs to know


▪ Partner Eco System (implementations, apps)

▪ Cloud Specific Implementation Methodology

▪ Choice of Cloud Deployment Models (4x)

▪ Best practice Process Library

▪ Prepackaged Integrations SAP - SAP

▪ Transport Center to move configuration

▪ Pre-configured global solution with Model

Company for HR

▪ Data migration tool (EC Infoporter)

Our Customer

▪ SAP Transformation Navigator

▪ Industry Analyst Reports

▪ HCM Research Center

▪ Product Direction & Roadmaps for SAP HCM

and SuccessFactors

▪ Digital Workforce Transformation workshop

▪ Peer Benchmarking

▪ Business Case

▪ Best practices documentation

▪ Robust UI texts

▪ In-app admin help

▪ Admin Centers for enterprise grade admin

▪ Globalization services

▪ Ongoing learning resources

▪ SF Expert accreditation

▪ Product Advisory Boards

▪ Solution Adoption Programs

▪ Customer Community

▪ SAP HCM on Prem in the SF

community

▪ Peer match

▪ Virtual & In-Person (VIP) Events

Empowerment and supportSupporting you through your journey


>14.000 customers

Innovation investments focused primarily

on User Experience and Localization

across Core HR and Payroll processes

Mainstream maintenance guaranteed through 2025

> 7.000 customers

Most innovation investments are focused

here to re-think and re-imagine HCM

On-Premise Cloud

SAP ERP HCM SAP SuccessFactors

SAP Investment Strategy

SaaS is similar but not the same


SAP SuccessFactors product strategyIncorporating digital concepts into HCM

Continuous

Encourage usage as part of

everyday work life; create an

“all-in” workforce

Use data to intelligently

suggest, recommend, and guide

Intelligent

Quickly realize new ideas;

easily incorporate ideas

from others

Extensible

User Experience: Browser, Mobile, Conversational


Core HR

Leverage HR data from permanent and external workers

… with select data from talent and business apps …

delivering unprecedented business insight to improve:

Decision

making

Workforce

engagement Business

performance

Assess - Get your business case right

It’s a business application, not an IT project…


Proven user adoption and improved employee productivity resulting in revenue

growth by 2-5%

Actionable, intuitive

and personalizable to

enable and engage the

workforce

Automated and

streamlined

HR processes equals

greater employee

adoption

Mobile first

Collaborate, work and

deliver value anywhere,

anytime

Designed for PeopleIntuitive, user friendly with anywhere, anytime secure access

15 seconds tasks


Embed anti-bias capabilities into every decision point to

detect, prevent, and eliminate bias across the entire

HCM suite to help prevent when it happens:

▪ Analytics

▪ Recruiting

▪ Onboarding

▪ Core HR

▪ Performance & Goals

▪ Training

▪ Succession

▪ Compensation

▪ …

Apply Digital Capabilities to Solve Business Issues Business Beyond Bias

Human

Capital

Management

Technology

Who Leaves and

WhenWho Applies

Who is

Hired

How People

are Managed

Who is

Developed

Who is

Recognized and

Rewarded

Who is

Promoted



Continuous






Intelligent



from others

Extensible



Intelligent Services

HR processes are often complex

▪ Multiple systems

▪ Multiple geographies

▪ Multiple kinds of events

▪ Require a lot of manual work = High Expense

Imagine if intelligent, adaptable

software could fill the gap?


© 2017 SAP SuccessFactors All rights reserved. 19

Events start in SAP SuccessFactors and span multiple systems

Recruiting

Compensation

Onboarding

Succession &

Development

Performance

& Goals

Learning

Core HR

SAP JAM

Email &

Calendar

Procurement

Benefits Provisioning

Systems

Payroll SystemsProject Systems

Finance

Health &

WellbeingService

Providers

Travel &

Expense

Assessment

Vendors

Background Check

Vendors


SAP SuccessFactors integration strategy

IntegrationPackages

Integration Tools

Build innovative solutions

with modern tools

Implement standard

processes fast and simple

Standard CustomBusiness

Processes


Integration tools and technology SuccessFactors Integration Center

▪ Non-technical user interface

▪ Easy to build

▪ No additional license cost

▪ No middleware required


Productized integrations

Our Partners

Benefits

Time & Attendance

Payroll

Recruiting & Onboarding

SAP Solutions

Platform

ERP

Designed, built, delivered, and maintained by SAP and leading partners


What differentiates SAP Successfactors integrations?

Where all the competition has data integration we

deliver End-to-End integration.

User experience

Full lifecycle

Productized integrations

Integration Center

SAP Cloud Platform

Integration

Intelligent Services

End-to-end view

This means:

Data

Migration

Monitoring

Tools

Process

Integration

1 2 3



Continuous






Intelligent



from others

Extensible



Extensibility is core to SAP SuccessFactors strategy

of SAP SuccessFactors

Employee Central customers use extensions

%


Why does Extensibility matter? One size doesn’t fit all

Things you need to do to

keep the lights running

Things you need to do

create a competitive

advantage

Things you need do to

expand your capabilities

Go beyond delivered solutions and configuration

Mandatory Differentiate Beyond


SAP Cloud Platform

▪ Extend SAP SuccessFactors functionality with new apps built by you or partners

▪ Apps integrate natively with SAP SuccessFactors

SAP SuccessFactors Extension Center

▪ Create new extensions without the need to code

▪ Manage and edit objects associated with extensions

SAP SuccessFactors Extensibility


SAP SuccessFactors Extension Center

Build, manage and edit extensions with

an enhanced UI

▪ Designed for business users

▪ Guided workflow to build and edit extensions

▪ Serves as a ”one-stop shop” for all extensions

built in SAP SuccessFactors


SAP SuccessFactors Extension CenterSearch

Search across all extensions and

Metadata Framework (MDF) objects

▪ Browse all relevant extensions, objects,

rules, UIs

▪ Will locate all former objects created in the

Metadata Framework


SAP SuccessFactors Extension CenterView Extension Details

Delivers a comprehensive view of

what’s under the hood of an extension

▪ Manage, edit and view all objects, rules,

workflows, and configurable UIs that are

relevant to the extension

▪ View extension icon and title

▪ Edit the description

▪ Publish to test/production instance


SAP SuccessFactors Extension CenterObject Relationship View

Delivers a visual representation of each

object and and entity relationship

▪ Add new and existing objects to the extension

▪ Publish to test/production instance


Cloud & On-Prem Apps

Quickly add new functionality to

your existing cloud and on-prem

apps to optimize your existing

investments

Brand New Cloud Apps

Rapidly build and run new cloud

apps to solve new problems,

engage new customers, and

drive new revenue

Your Apps and Data

Connect your cloud and on-prem

apps to eliminate data silos and

make digital access simple,

secure, and scalable

SAP Cloud PlatformThe platform-as-a-service to extend, integrate, and build business apps

Extend BuildIntegrate


Resources on SAP Cloud Platform for SAP SuccessFactors

SAP Cloud Platform for

SuccessFactors information:

https://cloudplatform.sap.com/scenar

ios/humanresources.html

Browse the SAP App Center:

https://www.sapappcenter.com/filter/

useCase:successFactorsExt

https://cloudplatform.sap.com/scenarios/humanresources.html

https://www.sapappcenter.com/filter/useCase:successFactorsExt

Prepare for your SAP SuccessFactors journey Building the business case for innovation


Benchmark & best practices

Trends

RoadmapVision and Strategy

Case for Change

Where do I start from? What are my difficulties? What is the context / paramaters?

What value do I (others) want to get out of it?

What do I risk if I do nothing?

Where do I want/ need to go?

How will I get there?

What do I want/need to change?

Is it prevention of pain or pursuit of pleasure?

What/Why do I need to anticipate?

How others / leaders do?

Is there a best practice?

Compared / to me?

What do analysts say?

Building The Business CaseSAP Business Transformation Advisory


SAP SuccessFactors opens up new

possibilities to RE-think your HR

processes – this will have a significant

impact in how you construct your

business case


SAP’s Benchmarking Program

Benchmarking is a free service that helps you establish a baseline of your performance

Baseline your

improvement

Target what isn’t

working well

Put evidence

behind decisions

Geoff Scott, CEO of the Americas' SAP Users' Group (ASUG), September 2014

“SAP's benchmarking program is a powerful tool for

all ASUG members who want to better utilize the

technology they've already purchased and get

insight for future implementations”


Leverage SAP’s Benchmarking Program to discover, assess and prioritize

opportunities

Participants

18,000+

• 4,000+ Companies

• Global: 60% of participants

outside of U.S.

Scale

Benchmarking convinced us about Value Management. The effort was a few hours, and we received quickly valid data from which we were able to derive initial results and value potential.

Dirk Sanderschaefer, Lead IT Coordination and Org., Robert Bosch Car Multimedia

Content Platform

Business Process

Assessments50+

• 137 Business Case templates and 62

Surveys available in survey catalog

• Over 1,800 KPIs

• Over 2,500 Best Practices

• Over 300 peer groups

On Demand

Analytics

• With flexible peer group

assessments

Online self-service survey

completion


What is Measured in the Benchmarking Survey?

Most Relevant KPIs

Example:

Best-Practice Coverage & Importance

Example:

Workforce

Analytics &

Planning

Social

CollaborationRecruiting Onboarding Performance &

Goals

Compensation Succession Development

& Learning


Benchmarking can provide great insights into what is superior

performance…

8

7.1

6

9

Top 25% Average Bot 25% Company Value

9

14.2

19.2

10


129

103

68

185


818

1531

2085

300


Employee Engagement (1-low, 10-high) Employee Turnover (in %)

Employees per HR FTE HR Cost per Employee

Example: HR

Source: SAP Performance Benchmarking; Benchmarking Disclaimer

https://valuemanagement.sap.com/disclaimer/


… via a clear quantitative analysis vs. a peer group …

Metric Company ValuePeer Group

Average Top 25%

Voluntary Turnover (in %) 13.0 8.5 6.1

Manager Voluntary Turnover (in %) 12.0 7.5 4.5

Employee Loyalty (in years) 6.0 11.1 15

Critical Position Vacancies (in %) 23.0 10 7

Employee Referral Rate (% of external hires) 17.0 14.3 20

Candidates Hired through Social Sourcing (% of new hires) 23.0 3.5 6

Bad Hires (in %) 23.0 5.8 2

Time to Hire (in days) 2 41 25

Cost per Hire 8,570 3,315 1,148

Interview Time per Hire (in hours) 8.0 9.3 7.2

Conversion Rate of Unique Career Site Visitors to Job Candidates 75.0 6 12

HR Administrator Hours on Processing New Hires (Annual per New Hire) 5.0 6.2 4.8

HR Administrator Hours on Re-keying and Correcting Data (Annual per New Hire) 5.0 6.4 4.4

Time to Full Productivity for New Hires (in days) 5.0 56.6 30


First QuartileBetween Average and First QuartileBelow Average OutlierRanking:

Example: HR



… and qualitatively via SAP’s best practices

1.6

2.82.6

2.0

3.0

2.0

1.71.5

2.7

1.5

3.6

4.5 4.6

5.0 5.0

4.64.3

4.5

4.0

3.5

0

1

2

3

4

5

6

Recruiting

Marketing

Recruiting Onboarding Performance Goals Compensation

Administration

Succession Development Learning Social

Collaboration

TOP 25% Average Customer Coverage Customer Importance

Company Best Practice Importance Compared to Coverage Contrasted Against Peer Responses

1 = No Coverage5 = Full Coverage




✓ Draw a line in the sand – establish a

baseline of your current performance

✓ Benchmarking helps comparing your

current performance with your peers

✓ Set the foundation for a full Business

Case

Measuring the value of your HR software investment


Estimated Annual Benefits from Employee Central and Payroll is between <$X – Y M>

Total $XX M $YY M

Conservative Likely

Reduce Cost of HR Delivery

Reduce Manual Time on Transactional Activities $XX M $YY M

Reduce Cost of Error Corrections / Investigations $XX M $YY M

Reduce Organization and Personnel Data Mgt. Function Cost $XX M $YY M

Reduce Time & Attendance Function Cost $XX M $YY M

Reduce Cost of Payroll Management $XX M $YY M

Conservative Likely

Impact Business Outcome

Improve HR Reporting and Analytics Capability $XX M $YY M

Enhanced Employee Self Service $XX M $YY M

Enhanced Manager Self Service $XX M $YY M

Reduce Overtime Payments $XX M $YY M

Increase HR Administrator Efficiency due to Intelligent Services $XX M $YY M

Improve Productivity due to Real Time Processing $XX M $YY M

Conservative Likely

Increase Compliance, Reduce

associated Risks and Costs

Reduce Compliance Cost $XX M $YY M

Reduce Non-Compliance Risk $XX M $YY M

Reduce Localization Cost (One Time) $XX M $YY M

Reduce Localization Cost (Recurring) $XX M $YY M


-2,20

3,45

4,94

6,44

7,76

-2,10 -1,75 -1,50 -1,50 -1,50

1,96

Total Cost Annual Benefits

After Tax Cash Flows ($ Millions)

Benefit Assumptions

Weighted Average Cost of Capital 10%

Benefit Realization

Yr 1 Yr 2 Yr 3 Yr 4 Yr 5

28% 50% 69% 89% 100%

Year 1Year 2 Year 3 Year 4 Year 5

Today

Costs and Benefits quantified for a

compelling story for HR Transformation

Establish project economics


What is the cost of staying OnPremise? Maintenance, Upgrades, Hardware, Innovation Cost, Compliance Cost


How do OnPremise and Cloud cost models compare? OnPremise systems are significantly high to maintain and innovate

OnPremise vs. Cloud CostsOnPremise Cost CategoriesSucessFactors Cost Categories


SAP Activate implementation approach

Traditional“Can I take your order?”

Transformative for Cloud“Let us guide you”

▪ Lead with best practices

▪ Rapid, prescriptive, repeatable delivery steps

▪ Accelerated by tools, templates and

predefined content

▪ Agile approach with 3 iterations

▪ Enabled for the cloud

▪ Consultative approach

▪ Blueprinting workshops

▪ Highly customized solution

▪ Development, not configuration

▪ Time consuming and costly

SAP Model Company for HRBuilding Blocks

Preconfigured Solution

Localization

Leading Practices

Supports local legal & regulatory requirements

Support of your End-to-End HR processes,

leveraging the full integration capabilities of

SAP SuccessFactors.

Comprehensive HR business process

documentation, leveraging extensive knowledge

of global customer projects led by SAP Services

Smart Delivery

Modular Approach

Sample Data

Accelerators

Local consultants and experts in

SAP Near-Shore centers

worldwide

Sample master and transactional

data to showcase SAP

SuccessFactors

Fit-to-Standard, Add-ons and individual enhancements if required

Test scripts, project plans and

many more templates and tools


Support your system

SAP Customer Support

Operational support as an intrinsic part of Software as a Service…

https://support.sap.com/en/index.html

12© 2017 SAP SE OR AN SAP AFFILIATE COMPANY. ALL RIGHTS RESERVED.

ONBOARD IMPLEMENT LAUNCH UTILIZE

Success Resources Advanced Support

SAP Preferred Success Plan Enhancing the Foundational SAP Enterprise Support, Cloud Editions

• Metric-driven consumption planning

• Guided onboarding & proactive safe-

start approach

• Engagement tracking checkpoints

• SAP Preferred Success community

• Collaborative and optimized release

planning for new features

• Enhanced success and engagement

reporting

• Access to additional focused learning

components such as exclusive

webinars

• Support on the execution of the

adoption roadmap

• System administrator and end user

trainings

• Access to testing best practices

• Advanced service-level agreements for

faster issue resolution

• Prioritized handling of top issues

SAP Enterprise

Support,

Cloud EditionsFoundational

success plan

• Proactive checks

• Access to product expertise

• SAP Enterprise Support value maps

• Schedule-an-Expert* and Meet-the-

Expert sessions

• Release update information

• Self-service onboarding, product road

map information & reporting

• Learning resources from the

SAP Enterprise Support Academy

• SAP Help documentation Portal

• Service-level agreements

• 24x7 mission-critical support

• SAP support knowledge base / notes

• Next-Generation Support features

• End-to-end support across solutions

based on SAP ONE support approach

• Global support backbone

Learning Resources

SAP Preferred

SuccessRecommended

success plan for

public cloud

customers


Upgrade CenterAdmins can learn about and apply solution upgrades

▪ Read about available upgrades,

view screenshots and videos,

and link to additional

documentation.

▪ Lists prerequisites of the

upgrade, the permissions

required to perform the upgrade,

and configuration steps you

need to take after the upgrade.

▪ Legal upgrades with Upgrade

Center (opt in and regulatory)

▪ Available upgrades can be “saved

for later”


Optimize - Learn & Share

Value and Innovation in Practice (VIP)

Three Major Types of Events:

• Webcasts – customer best practices; product enhancements,

administrator tips

• Customer Success Days – onsite customer-hosted

networking events focused on regions, industries, or solutions

• Annual Open Houses – opportunities for customers to visit

our offices and meet face to face with Customer Success experts

Collaboration between SAP SuccessFactors, our

Customers and our Partners

https://community.successfactors.com/t5/Value-

Innovation-In-Practice/ct-p/Thought-Leadership

https://community.successfactors.com/t5/Value-Innovation-In-Practice/ct-p/Thought-Leadership


Adopt best practicesCommunity of 45,000 strong, and growing …

Customers value community for

mutual support: sharing, insights, best

practices

We support online forums, peer-to-peer

discussions and VIP events

Customers influence our focus and road

maps through advisory councils


In summary - considerations

Start with a Cloud Mindset

Project Governance and Mandate – Speed & Integrations

Check, measure and adjust

1

Manage the Change ▪ Business Application, not an IT project.

▪ Think of how to manage the change in the organisation

▫ ESS/MSS

▫ Data accuracy – accountability vs transaction

▫ Single source of truth also for other processes

2

Do homework upfront - thoughtfully

design your business processes

▪ Aim for standardisation

▪ Involve auditors

▪ Change later is easy!

3

4

5

Our Customer

In summary - considerations

1

2

3Our Customer


What would be your next step?

Implement

Partner Selection

Build the Journey Map / deployment option &

Implementation Planning

At Pace, Quick Wins, Fast Time to Benefit

Run

Admin & Support,

Upgrades & Releases,

Governance

Assess

HR Operating Model,

Re-think HR Processes, Standardize,

set KPI’s and Map Capability,

Value Assessment, RoI, TCO and

Business Case

Evaluate

Organization Strategy

Digital Workforce Transformation 2017-2025

Manage the Change

Optimize

Learn & share, peer match,

customer days, value

adoption, community, VIP

sessions

Expand

Adopt, value advisory, consume

innovations, customer influence

through advisory councils

Luminita Scarlat

SAP Romania

Thank you.

Luminita Scarlat

Business Solution Architect

SAP Romania SRL

M +40 740 151 713

E [email protected]

prepare for your sap successfactors journey · sap erp hcm (on-premise core hr) social...

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