prepared by derek wongreg.hkbn.net/wwwcms/upload/pdf/en/140902-co-owner-of-the-futur… · talent...

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Prepared by Derek Wong

29th

August, 2014

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2014 Summer Intern Program titled “Co-Owner of

the Future” launched successfully and we had in

total 8 Co-Owners of the future participating in it.

We had gone through a 59-day fruitful journey giving

new energy to and also taking many learning points

from HKBN.

Executive Summary

Executive Summary

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We were assigned to assist different

departments and we had different

exposures and experiences.

Before we are returning to school or

entry into the work force, we have

reflected our individual journey to

consolidate our learning and celebrate

our achievements.

AIESEC HKBU

This booklet is a combined version of all

of our final reflections.

Executive Summary

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Part A: “Co-Owner of the Future” Summer Internship Program – Final Reflection

Part B: If I were William Yeung, CEO of HKBN……

Enterprise Solutions - Louie Pang

Finance - Brian Yeung

Information Technology - Alexander Wong, Calvin Leung, Miranda Lee

Procurement and Logistics – Kary Ng

Talent Engagement – Derek Wong, Vandalic Wong

Content

Content

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Enterprise Solutions - Louie Pang Have the chance to learn from the best

The two-month eye-opening internship program has offered me many

opportunities in numerous fields. There are many valuable experiences,

which I have learnt much from. For example, I had the chance to join the

meetings of a few prestigious big corporations like Telstra and CVC. It is

only through this internship program could I have a glimpse of their daily

operation and meet their people in such occasion. This gives me a more

complete picture of the telecommunications world. As an inquisitive

person who is always eager to see and learn more, I am very grateful to

have these experiences and have the chance to learn from the best.

Another very special chance to me is the night when I

became a street salesman in Mong Kok. It is another

memorable experience and definitely a night to

remember. In the past, I was not very keen on facing

other people, especially the seniors. During these two

months and the street salesman night, I had to

encounter all kinds of people, such as the clients, my

bosses, my co-workers, and also people on the

street…… Being surrounded by the situation, I learnt

to gradually adapt to the environment and to learn as much as I could. After this internship program, the biggest

change in me is the higher eagerness and initiation in communicating with the others.

I was given the chance to rotate in the company and try to work in different roles. In addition to the street

salesman experience, I also spent two-weeks time in the marketing section. The exchange with the DBS trainees

and the chance of meeting students from the Beijing Union University have also offered me more angles and

insight in this field of business. It was great and fun at the same time to learn in different modes with different

people. By getting in touch with so many people and various parts of the company, I could learn more and the

experience became richer and much more comprehensive. I not only learnt more about the company, but also the

telecommunications world. It is very important to get a sense of what is happening right now in the real business

world. Thanks to this internship program, I have earned much.

Co-Owners of the Future – Final Reflection, Louie Pang

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If I were William Yeung, CEO of HKBN……

In my point of view, the most vital role of William Yeung is to control and

carefully utilize the resources. Every resource of the company is also the asset

of itself. Being the Chief Executive Officer, there are countless people, money

and other resources waiting for my command. It is I to decide how they are

going to be used. As a leader, I have the responsibility to ensure that every

resource of the company is fully utilized and has been brought into full play.

By precisely and wisely allocate all resources, no matter employees, capital, or

other stuff, this can maximize the effectiveness and lubricate the operation of

the company.

Setting the company’s main goal and orientation is also of equal importance.

Before considering about the allocation of resources, it is also my duty to

“lead”. I have to be very clear about the past development, ponder on the

current situation and have the insight into the desirable future possibilities.

Once the target or the direction is conscientiously decided, the company could

make the most profit with the appropriate use and distribution of resources. To

that end, the combination of the above two concepts is the outright principle I

would hold on and go for if I were William Yeung.

Co-Owners of the Future – Final Reflection, Louie Pang

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Finance - Brian Yeung You won’t get it for sure if you don’t ask at all

In these two months of interning in HKBN, I have been involved in all

sorts of work and attending different events. Internally, I was involved in

projects like moving businesses into non-coverage sites; also I had the

chance to sit in some management and department meetings. Externally,

I spent a day on the frontline as street sales, as well as going on meetings

with clients, investors and banks. Aside from that, I was lucky enough to

visit CVC, to learn how a private equity firm works, visit UBS and JP

Morgan to learn about the structure of investment banking as well as

spending two days to exchange in a hedge fund in LST Capital Partners.

Being mainly a finance intern, I spent a huge portion of my time

shadowing CFO NiQ to investor and bank meetings, which was a great

experience for me, since I think this process is quite similar among

different companies, not only in the telecom industries. Going to multiple

pitches and investor meetings gave me a better sense of what sounds like a good or an average meeting, whether it

can add new value into the situation. It is great being exposed to these meetings in such an early stage of life, so I

would know what I should be expecting if I work in corporate finance in the future.

Also, I learnt more about the difference between corporate finance and investment banking or funds as I got to

compare the structures and daily process more in-depth, which was a great help in choosing my future career path.

Being in an investment bank, you get to see the scope of a whole industry, whilst in a company you get to watch

and help the company develop. Each side has its own advantages and disadvantages, to me, there’s no better side,

only sides that give different experiences.

One thing I felt that changed the most was my attitude. I started out as a really shy person, always hoping to not

interact with people I’m not familiar with before the internship. Across the period of my 2 months in HKBN, I am

now more comfortable maintaining a conversation with strangers, and am less passive which was something I

wasn’t expecting from the internship. I believe the change of attitude was the key to this transformation.

“You might still not get what you want if you ask, but you won’t get it for sure if you don’t ask at all.” – NiQ

Co-Owners of the Future – Final Reflection, Brian Yeung

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Internally, I would immediately raise the wages of interns.

Jokes aside, I would continue on the process of online

automation, moving inquiries online, making it more

user-friendly and so HKBN can allocate more resources and

manpower on other aspects of the business. Secondly, I have

noticed quite a few of administration lags. After going on a

meeting with HKBN’s client, I have realized it was tough for

talents to continue relations with clients from ex-talents.

There weren’t many records about what the client has

previously received or notified about in the company’s

system, which makes the talent seem unprepared if the client mentions something he/she is unaware of. I would

suggest designing a fact sheet for most (especially enterprise) clients, which includes the things talents have

presented to that specific client, that way it would be convenient and effective for both the talents and clients. Not

only to clients, when I was helping with the non-coverage sites, I noticed it was tough to find the list for reasons of

not covering those sites because we didn’t know who to go to. These can be avoided if we design a similar system

to contain these kinds of resources, so the efficiency can be improved if one can find what they want instead of

going back and forth with talents from another department.

Externally, I would just give a little suggestion, which I think is

quite controversial. In my opinion, if HKBN wants to extend

their business internationally, the English presentation skills

might still need to be improved. It might just be my own

thinking, but I felt that all talents are great speakers in Chinese,

but when it comes to English, they might be fluent but might not

present their ideas as good as they can in Chinese. To me, this is

a world of first impressions, where people judge a person from

their first impression. Because of that, I believe talents will be

more presentable if they can present in English as good as in

Chinese.

P.S. I would like to take this opportunity to thank all the MCs and talents who helped me out and shared with me

their knowledge and taught me throughout this unforgettable process.

Co-Owners of the Future – Final Reflection, Brian Yeung

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Information Technology - Alexander Wong

Resuming my internship at HKBN has brought me countless exhilarating experiences leaving me still gasping for

air. Here at HKBN, I readily had to increase my speed of learning, efficiency of communication and level of

self-presentation instead of having just a constant velocity. Since the first day, I was already put to my limits in

joining the Co-Owners of the Future program with my fellow summer interns. I was added to the program later

than my fellow interns meaning whereas they may have had a week to write a refined self-introduction, I had one

day. After intense hours of planning, writing, and proof reading, I submitted my masterpiece. At the end of the

first day upon returning to HKBN, I already knew that my new term was going to be like racing with a Ferrari

instead of learning to drive the Corolla last year.

Co-Owners of the Future Program

This program allowed summer interns to shine brilliantly with events such as interacting with esteemed guests and

exploring the company. The largest difference returning, as a summer intern was that I could network and let

people know about who I am. At a casual dinner surrounded by awesome individuals, I didn't just idly chat with

my neighbor or worse, which is to eat and stay quiet. I fluttered around and chatted others up with a glass in one

hand, bringing in my own perspective on issues like Asian versus Western attitudes. I made leaps of faith where I

had not before, giving rise to both failure and success. Everyone knew of my mistakes but even this was only a

blessing in disguise. This was only a test to see if I could handle failure and create a good attitude to improve and

adapt.

Co-Owners of the Future – Final Reflection, Alexander Wong

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In contrast to the high profile operations, exploring more of the company was another key aspect of this program.

The 'Follow CPE for one day' event was an instance where I could learn from the masters first hand. After a

thorough briefing on the services our company could provide customers, groups of interns followed technicians

around HK. My group followed our technician to several homes that requested services from HKBN and we

observed the technician's work. Taking away from this experience, I learned about the actual implementation of

the service at the street-level. I could truly understand now how a one Giga-bit GPON service was installed

allowing the user magnificent Internet connection speed. This down to earth exposure would not easily be found

anywhere else.

Appearance is Your Skin and Presentation is Your Soul

If someone asked me what a mark of excellence is, I could easily explain "Appearance is your skin, while

presentation is your soul". Your appearance should be treated as if it was your skin, which is the physical

representation of your genetics. It immediately gives your audience an idea as to what background and attitude you

possess. Your presentation on the other hand cannot simply be put on like a suit but rather needs to be found. Like

one's soul, you will have to spend a lifetime understanding this concept of true self and then show others what you

can do. Presentation is distinct and must be understood by the individual before expressed to others. How does this

all make sense to me then? It is simple. I strived to be presentable every day at HKBN so that it could easily be

seen that I was proud of my own skin. I practiced my skills of communication, mingling and taking criticism to

better know my own soul for future improvements. Through my new experiences in the Co-Owners of the Future

program, I have attained a clearer perspective about my habits, strengths and weaknesses. So now I ask you, do

you know what your own soul looks like?

Are YOU Feeling Beat Up? Excellent! Go Out and Get Another!

Remembering ancient days in High School, my best friend always lightly jabbed me with "Pain is your friend!"

whenever I was exhausted from sport. Despite the fact that I always wanted to chew him up afterwards, I found

that notion inspiring at HKBN. I felt beaten up every day from pushing my limits but I learned to get up and ask

for more challenges. The ability to sustain pain, and take more responsibility gives one pride and a great sense of

accomplishment. From a casual dinner that was included in the Co-Owners of the Future program I got the chance

to chat with Mr. Andy Lau. The CEO of The I-Consulting Group, Mr. Lau, said that a person is like a glass of

warm water. Some people try to make their glass hotter than before, however the water cools very quickly. That is

why you have to constantly heat it so that it will remain hot. Otherwise upon cooling down, it is exponentially

harder to become hot again. Guess this just boils down to stay hungry, stay hot!


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Thank you HKBN for this rare opportunity to refine important skills in the field. I will continue to exceed

expectations and put my skills to use in future situations.


Of the improvements that HKBN continues to make, there are two critical engagements I would like to implement.

One is the superior communication between company and client in comparison to other firms. Another is the

continued automation of processes to make day-to-day business more efficient and cost effective.

From many tales of our competitors, there has been a consistent trend of low grade customer service. As William

Yeung, CEO of HKBN, I find that there is a dearth in front-line tactfulness in the telecommunications market.

There needs to be effective communication and handling of procedures in Chinese and English. Therefore, I

implore HKBN talents to be courteous, helpful and patient at all times to clients and coworkers alike. For the

front-line talents, explain not only the services to our customers but think how to make them have the best user

experience possible. On another note, customers continually have voiced how they find very little self-help. We as

HKBN should be able to provide clients an online self-help area to fix technical problems before contacting

Talents. This will further reduce costs and show commitment to the client's needs.

Leading onto the automation of HKBN, I truly hope that the continued efforts of our talents can make processes

more efficient. As Selina Chong, CMO, has already started with cost efficiency by automating the call service, it is

up to Talents to make HKBN even better. People should do what only people can do while machines should

handle the daily functions. As we are now in the harvesting phase after years of tending, it is crucial to run things

smoothly and increase our high profile activities.

In the coming year, I look forward to seeing

arbitrary pedestrians suggesting HKBN as the best

and only choice for telecom service providers. I

hope to see friends tell me how using HKBN's

service is fast, effective and friendly. Let all our

talents and our HKBN family be known as the

leading choice to turn to when service is needed.

Let Hong Kong, our home and fertile soil, now reap

us the prospers we deserve. Go HKBN!


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Information Technology – Calvin Leung Leave HKBN stronger than when I joined it. Leave this world better than when I entered it.

Looking back at the two months I spent at Hong Kong Broadband

Network, I felt like graduating from a crash course of

‘Introduction to Telecommunications’. From involving in the

frontline promotion and CPE (Customer Premises Equipment, i.e.

connecting fibres from the cable room to a household) Talents, to

participating in executive level meetings, the internship provided

me with invaluable and unique working experience.

During the first week, I was assigned to look into HKBN’s billing

and stock database and was responsible to help with IT Solutions

Development. However, the work is already challenging

enough on the first day. I was trained as a C++ programmer; yet

I was told to complete programs with other programming

languages such as Java and SQL on the very first day of my

internship. Fortunately, my colleagues gave me incredible

advice and assisted me with the intense process. Originally, I thought learning to code would be the best way to

learn from HKBN, but Mr. Eric Ho, our CIO, told me the contrary. He always mentioned that, “Technical

knowledge is not the most important. You will need ‘people skills’ to succeed in any field.“ Finding his advice

insightful, I kept stepping out of my comfort zone and took up leadership positions in projects so as to learn more

from the executive board.

Halfway through the internship, I shadowed our CFO and Head of Talent Management, NiQ Lai, and followed

him to a few remarkable meetings. One of the most intriguing one was the visit to J.P. Morgan. We spoke with

the executives and directors of the prominent investment bank and learnt about the core of the banking industry,

which I had less experience with. I was in charge to put together a follow-up reflection report to JPM and for

internal reference. Later on, in order to grasp invaluable opportunities, I took the initiative and approached NiQ

and Eric for projects to be involved in. I was then introduced into the Ocean Park project. Participating in such

a large-scale commercial project, I was inspired by the solutions we proposed and our spectacular presentation to

Ocean Park. I could tell that the OP Team (which we call the Ocean Elevens) has invested a great amount of

time and effort in preparation and I was glad to make use of this rare occasion to learn and contribute to HKBN.

Co-Owners of the Future – Final Reflection, Calvin Leung

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Last but not least, I am truly inspired by the HKBN motto,

to make Hong Kong a better place to live, and how our

Talents put words into actions. In a sharing session with us

and interns from DBS Bank as well as CST Capital, our

CEO Mr. William Yeung said, “Even if people don’t opt for

our service, our performance drives our competitors to

provide service with better quality as well. This is how we

make Hong Kong a better place to live.” Not raising prices

and profit margin like our competitors did, HKBN sets a

price limit according to the income of the average household.

We then try our best to provide the best service with the

lowest possible price. This is the most compelling

corporate attitude that I have ever come across, and I believe

HKBN will succeed in achieving its mission and keep striving for excellence.

Perhaps just like what NiQ said, ‘Leave HKBN stronger than when I joined it. Leave this world better than when

I entered it.’ I hope I have made a positive impact in HKBN and contributed my part to make my hometown a

better place to live in. Without doubt, I am proud of being an intern at Hong Kong Broadband Network Ltd.


As part of the Talent community at HKBN, there are a few things I think we could improve on corporate culture to

WOW our partners and customers in the future.

First of all, we should be strengthening Talents’ bonding within HKBN. As a company focusing on Talent

Engagement and corporate culture, we are undoubtedly doing a great job and are a leading corporate on the market.

However, having discussed with my colleagues on this issue, I still feel that some activities and events organized

are a little bit superficial and may not be as effective as they previously seemed. I suggest having

inter-departmental bonding activities after teambuilding events within the department, as many of the Talents are

not familiar with many faces in their own departments. In addition, think Talents-IN and attract them with what

they like. For example, for the recent ALS challenge that our 91 Co-Owners did, we could organize an

information session for social awareness so that the activity is more meaningful than just pouring water on one’s

head; for issues with a low expected turn up rate, we could organize, for example, an iphone app game contest

followed by the main event etc. The closer Talents feel to the HKBN family, the more willing they are to devote

and the easier to attract other Talents to join us with that reputation.


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Secondly, we should encourage the use of yammer. Yammer is a social network used within HKBN. As of now,

there is limited usage of Yammer and there is not much traffic on the site. However, it could potentially become a

powerful tool to generate innovative ideas and flexible changes to the company if used properly. I believe our

Talents are all outstanding individuals in their own fields. They must have their own opinions to share or own

thoughts about HKBN; sometimes they are just shy or not willing to speak up under peer pressure. All these

reasons led to using the online community as a solution. By encouraging Talents to contribute their honest

thoughts and ideas to the company, the sense of belonging is created and more will be willing to provide

executable and original ideas, just like how leading firms in US operate. Even if the executed ideas were not

superb, the feeling of being able to make an impact on the company produces a stronger drive to work, resulting in

spilled-over benefits and increased productivity.

Thirdly, in a bit to open up learning opportunities to

more HKBN Talents and leveraging employees’

brand. Throughout the year, we could open up more

spots in company visit or innovative events for other

Talents. In this way Talents have more exposure to

the ‘outer world’ and would think that HKBN is

worth investing their time and money to work with

(being in line with the Co-Owners objective). On an

honest note, the fresh graduates do not see the

telecommunications industry as a thriving place to

work in. Hence, similar to what Mr. Eric Yee from

LinkedIn had said in an HR conference, “We have to

make the employees willing to work for you because

of reasons other than monetary rewards. This is how

we leverage our employees’ brand.” Along with promotion in university recruiting events or even organizing one,

university fresh grads know more about HKBN and they would be interested to work for us. Ultimately, more

brilliant minds come into HKBN and make us an even stronger corporation. This is what others did not do and

how we take the extra mile in Talent Engagement – to engage them even before they are in HKBN!

From now until our IPO is finally done, the ‘war’ between us and others is still happening. Let’s keep up our hard

work and soar to new heights!


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Information Technology – Miranda Lee Stepped out of my comfort zone

The “Co-Owners of the Future” was an outstanding Summer

Internship Program among large companies in Hong Kong. It

provided comprehensive learning opportunities for the young

people to widen their horizons, and supplement textbook

knowledge with hands on experience. During my internship in

HKBN, I stepped out of my comfort zone, learned to collaborate

and manage time effectively with priorities.

To step out of one’s comfort zone requires great encouragement. It

was my greatest achievement throughout the internship. Normally,

I tried to escape from potential failure by all means in order to

prevent suffering pains. Mr. Simon Squibb, a successful

entrepreneur who established NEST Investment, gave me a very

impressive inspiration. He shared his business experiences with us and encouraged the youths “failure teaches

success”. Simon’s advice became my motto to cope with upcoming obstacles positively. Later in the front end

experience to be a street promoter, I was brave enough to approach customers with my buddy promoter’s help.

Finally we won three contracts as our rewards.

I learned to complete tasks effectively by collaboration and communication. One of my assignments in ITSA was

to revamp the IT intranet by manipulating WordPress. Again, a challenge came to me with limited time. My buddy,

KH Kwok and other colleagues patiently coached me since I was unfamiliar with the application. I ultimately met

the target completion date with satisfactory comments. As effective communication skill always facilitates success,

I understand it is essential to consult experts with politeness and proactive manners.

Teamwork is another vital component to accomplish tasks efficiently. Interns took

turns to be in charge of compiling a booklet of reflections followed each event.

Louie and I were assigned for the one consisted of the OFCA visit and street

promotion. As it was nearing to the end of the program, some interns have left the

company including me. It became more challenging for us to consolidate

information from others. After burning the midnight oil, a vivid booklet was

published under our cooperation.

Co-Owners of the Future – Final Reflection, Miranda Lee

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By shadowing a day of a senior manager and a Customer

Premises Engineer (“CPE”), I realized managing time with

proper priorities is significant to maximize one’s

contribution. It’s hard to image the daily life of a senior

manager in the office. After being Mr. WL Fok’s shadow

for a whole day, it was impressive to me: a senior manager

who has to manage numerous of work within limited time

would be extremely exhausted. In this regard, a good time

management is important for a manager to rank his tasks at high and low priorities. The purpose of the day was to

provide interns an opportunity to understand what attitude a potential manager should have with reference to

predecessors. Besides managerial levels, the importance of time management was also shown on the day of

shadowing to a CPE. Customers may complain whenever they are not satisfied. My CPE buddy expressed, support

team members would daily prioritize consumers’ orders before they start visiting customers every day in order to

provide an efficient service. This can ensure a quality service will be provided to the clients.

The internship program offered me valuable opportunities to communicate with individuals from various areas. It

was precious for me to jump out of the campus to explore from multi perspectives. Challenges cause stress;

however, they are also a kind of power to lead us towards achievements. I believe, after striving to and overcome

an obstacle; fruits of success would spring up like mushrooms. I hope skills I have learned today will be applicable

to my profession and assist me to endure more challenges in the future.


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I would adopt two major sustainable enhancement plans to the company’s process.

For internal growth, a suggestion program can be implemented to facilitate and reward talents for involvement and

innovation. The success of an organization is to certain extent determined by employees’ contribution. We always

welcome talents to identify weaknesses and rooms for improvement of the company. As a result, an incentive plan

should be designed to collect valuable opinions. For instance, Suggestion Awards in form of departmental games

for fun and individual prize for bonus increment. Staff is encouraged to raise constructive ideas all year

round since good ideas are revolving from time to time in response to the environmental changes. Good

suggestions will definitely make HKBN a better place to work.

For external expansion, we can expand the company’s business to other markets in order to enlarge market shares

and improve sales. HKBN could be benefit from diversifying potential customer segments to schools and housing

estates by way of roadshows. The company may expand its business to the mobile market in addition to existing

broadband service. Market penetration on more choices of products or services and wider fiber coverage to

developing locations are critical elements for HKBN to compete against strong competitors.

I would like to take this opportunity to wish HKBN every success in the future, and make Hong Kong a better

place to live.


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Kary Ng, Procurement and Logistics Find out my inadequacies and the thing I must learn for my future career

Two months before, I used to think that the format of all

internship programs is the same. As an intern, I might only

have a chance to stay in the office and do basic work such as

data entry or stapling. However, through the HKBN

Co-Owner of the Future Summer Internship Program, I learn

far more than I expected and I was exposed to various

meaningful activities which are beneficial to my future

career.

During my internship, I made visits to some companies and

government sectors such as DBS and Office of the

Communications Authority (OFCA), acted as an ambassador

to welcome foreign university students, acted as a street promoter to have the closest connection with the

customers and had one-day job shadowing with a CXO. These activities broaden my horizons. Through these

activities, I learn a lot especially the followings.

First of all, I learn how I should behave when I meet the company directors. For example, I should proactively talk

with them in order to impress them and even get their name card. As it is not easy to meet the directors, so we

should always grab the chance and show our passion. Secondly, I should always do preparation before any visits

or meetings so that I can ask meaningful questions and discuss with the managers about their business. For

example, some companies may do sharing through the powerpoint slides. If I did preparation before the visits, I

could ask questions which were not mentioned in the slides and had a deeper understanding of the company.

Thirdly, I now know more about the operation of a company. As I was a procurement and logistics intern, I could

learn how each department made orders and handled money transactions.

This internship program is undoubtedly an important experience in my live. I could work in happy environment

and got a lot of help from my friendly colleagues. For example, some colleagues may make puddings for me.

Furthermore, through the program, I can find out my inadequacies and the thing I must learn for my future career.

Opportunities are for those who care. I now have a clear direction to make self-improvement and prepare for the

future.

Co-Owners of the Future – Final Reflection, Kary Ng

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As some departments may need to

cooperate with each other to carry out

some projects, I think a common area

is needed to facilitate communication

among all talents. Therefore, I would

like to set up a room for talents to

have lunch together. In the room,

there will be some vending machines,

coffee machines, TVs, tables and

chairs. In addition, a part of the room

will be named as resting zone. That

means, it is an area for talents to take

a nap by sitting on the massage chairs.

A good working environment is important to help Talents engage in the company. I hope all of you would love

working in HKBN and I appreciate all your efforts.

Co-Owners of the Future – Final Reflection, Kary Ng

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Talent Engagement, Derek Wong Starting from 3

rd June, I have gone through a 59-day journey in

HKBN as a summer intern in the Talent Management Department. It

is a very unique experience which does help my personal

development and enhance my exposure.

Delegation and Achievement

In HKBN, I have a great sense of achievement which I can never taste

through working in other companies as an intern. This is mainly

because interns here are not treated as interns. Instead, I am treated as

a colleague and Talent. My colleagues will not only give me trivial

things to do, but also some big projects like Power+ and Candidate

Engagement Enhancement. I am really happy that I can be in charge

of the projects for more than 1300 Talents in the company and building good employment branding to recruit

competitive Talents. To be honest, there are not many big corporations in Hong Kong which will delegate big

projects to a summer intern who will only work for 59 days. It really enriches my experience and enhances my

personal development.

PPP Principle-Purpose, Process, Paid-off

One of the most important learning points that I can never forget

after the internship is the “PPP principle” which stands for purpose,

process and paid-off. Whenever we do something, we need to first

think deeply about what we are going to achieve. This is our

standpoint where we should stay firmly and should not change no

matter what difficulties we encounter. After that, we should think

about what kind of process we should go through to achieve our

purpose. Finally, we should think about our desired paid-off and how

to measure it. If we can work out this principle, it will pave the way

to success. This is extremely important in the business world as we

sometimes spend tremendous amount of money to run out a project

but results in failure of achieving our ultimate goal which is

ridiculous and worthless.

Co-Owners of the Future – Final Reflection, Derek Wong

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Plenty of Exposure-Attitude is the Soul

More than that, there are plenty of exposure

providing by HKBN to interns, such as company

visit of CVC Capital Partners, team-building trip in

Zhuhai, reception of the University of Utrecht,

casual dinner with business senior executives,

HKMA Award for Excellence Training and

Development, frontline job shadowing,

presentations in the management meeting and etc.

HKBN is very willingly to give summer interns

opportunities to learn and experience different

events. However, whether we can learn something and how much we can learn solely depends on our own

attitudes. This is also one of the most important learning points of the internship. Though there are plenty of

opportunities, if we do not prepare well, we will just sit as a potato in different events and there is nothing we can

learn. Therefore, we should take the initiative to take up the challenges and do some research in advance so as to

prepare what we are going to do and say in different events. There is no time for us to prepare when things come.

Keeping a Good Habit-Value-added Reflection

Last but not least, I have developed a good habit

of writing a value-added reflection after the

internship. It is extremely useful and meaningful.

For instance, a value-added reflection will not

only consolidate our own learning after different

kinds of events and exposure, but also help

contribute back to the company who is the

opportunity provider. In a big company, there are

only a few colleagues who can get the

opportunity to participate in an event. Thus, a value-added reflection is a good channel and efficient approach for

other colleagues to learn and experience what the participants have experienced in the event. As a result, a

win-win relationship is established. In addition, the reflection readers will always give comments or feedbacks to

me which will give me different insights and point out some areas of improvement. It is useful for me to do better

next time and strive for an excellence.


22


Through working in HKBN for 2 months, I have spot out an

area which HKBN can do better. To begin with, HKBN is

currently relying on recruitment agents like JobsDB,

LinkedIn and own website to recruit new Talents. However, it

is far from satisfactory if we really want to be responsive and

innovative. We cannot achieve this core value unless we can

sustainably attract young Talents and inject new energy. Thus,

I suggest HKBN extending its recruitment channels through

adding recruitment talks in the local universities’ campuses.

As a university student, the recruitment talk organized by the career center is a reliable and useful way for me to

find out the desired job. It does not mean that university students will not search around the websites of the

recruitment agencies. What I want to empathize here is that the credibility of the recruitment talk is much higher

than the recruitment agencies. It is because of two reasons.

First of all, a recruitment talk allows our recruiters to interact with our target audiences who are young Talents so

that they will be more impressed and have better understanding of HKBN. Secondly, HKBN can enjoy the

benefits of the word-of-mouth. University students will be impressed by the talk and spread our information out to

their peers and classmates with the positive attitude.

Through extending the recruitment channel, not only

can HKBN inject new energy and be responsive, but

HKBN can also reduce the cost of recruitment as we do

not need to pay commissions for the agencies. In

addition, HKBN’s employer branding will also be

enhanced.


23

Talent Engagement, Vandalic Wong My name is Vandalic Wong. I am a Summer Intern of Talent

Management Department seconded to Hong Kong Broadband Network

Limited. I joined the HKBN Summer Internship Program “Co-Owner of

the Future” in 2014 and I write this to give you a better idea of what a

career with HKBN is like.

My internship at Hong Kong Broadband Network Limited was an

incredibly unique experience and I am so glad to have met all the

Talents from Talent Management Department, especially Mr. Tom

Chau(My buddy) & Mr. Daniel Chan(My alumnus), to spend my 59

days with. Here, I will first summarize my experience, looking at the

most important project, the pros and cons of this opportunity, and the

most critical insights I have gained.

Be brave to take up real responsibility – “What would you lose?”

To begin with, I would like to give

you a taste of HKBN – full of

personal growth opportunities

depending whether you can seize it

or not. I could clearly remember

that at the very first week, I was

asked whether I want to be in

charge of the budget presentation

for my department. I was definitely

excited to participate in a

challenging project but I was also

nervous to a certain extent: as a HR

student, finance/account has always been one of my greatest resistances (this is also why I choose HR as my

major). But let’s be honest, like my mentor questioned, “At the end of the day, what would you lose if you fail?”

Yes, probably nothing, so there’s no point of avoiding my weaknesses. Of course, with help from Tom, we

managed to complete the task.

Co-Owners of the Future – Final Reflection, Vandalic Wong

24

5P – Prior Preparation Prevents Poor Performance

As a summer intern, we were

often granted plenty of

opportunities to visit different

organizations, including CVC

Capital Partners, Office of the

Communication Authority etc. At

the beginning, we were given

hundreds of documentation to

read and were asked to do extra

research. My first reaction was

“Oh God”, I have a few projects,

plenty of daily tasks, and I want

to sit-in on interviews. Well, with a bit of soar, I quickly realized the importance of preparation. And it does

make a difference; it does not only increase your confidence and knowledge but also surprise your audience.

Preparation enables you to dig deeper into the topic, allowing you to learn more. It also facilitates you to develop

better time management skills, being able to multi task in a reasonable time frame.


I would suggest adding a new “Formal Internship Performance Evaluation”. The purpose of this evaluation is to

assess the match between the student and company's expectations and to assess the development of the student

during the internship. By doing this, it enables us to identify our limitations and areas of growth that could

possibly help us to better prepare for our career path.

Co-Owners of the Future – Final Reflection, Vandalic Wong

25

Endorsement

NiQ Lai

CFO & Head of Talent Engagement

How much you gain out of this internship is a direct

function of how much you invest and how open your

mindset is. Instead of thinking of yourself as a junior

intern here to fill a vacancy over your summer break,

think of yourself as our CEO undercover, researching

our operations with the power to make structural

changes. Hope that you are enjoying your return to

school or entry into the work force.

Endorsement

prepared by derek wongreg.hkbn.net/wwwcms/upload/pdf/en/140902-co-owner-of-the-futur… · talent...

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