Why and what Should NHSBT do to Why and what Should NHSBT do to

Prepare for the 2012 Olympics Games?Prepare for the 2012 Olympics Games?

Presented at NHSBT, Manchester Blood Centre, Plymouth Grove, Manchester

14TH February, 2012

Adelakun oluwafemi. A Adelakun oluwafemi. A

MBA Risk ManagementMBA Risk Management

Bcm_research@yahoo.co.uk

efestic@yahoo.efestic@yahoo.comcom

ObjectivesObjectives

•What are the expectations for 2012 Olympics? What are the expectations for 2012 Olympics?

•Is there any particular reason why NHSBT need to Is there any particular reason why NHSBT need to prepare for the 2012 Olympics?prepare for the 2012 Olympics?

•What strategies does NHSBT need to be employ for What strategies does NHSBT need to be employ for effective planning and preparation for the Olympics?effective planning and preparation for the Olympics?

OverviewOverview

For effective planning and preparation, there is need create a For effective planning and preparation, there is need create a foundation for an understanding of the relevance and importance of foundation for an understanding of the relevance and importance of the key elements to UK health sector and their interrelationships. Key the key elements to UK health sector and their interrelationships. Key elements include:elements include:

•NHSBTNHSBT

•2012 Olympics2012 Olympics

Overview cont.…Overview cont.…

NHSBT ( NHS Blood and Transplant)NHSBT ( NHS Blood and Transplant)

--An important component within the NHS value/ supply chain.--An important component within the NHS value/ supply chain.

--It provides and supply blood product and associated services to --It provides and supply blood product and associated services to NHS.NHS.

--It is the organ donation organisation for the UK health sector.--It is the organ donation organisation for the UK health sector.

--2 million blood units estimated for 2012.--2 million blood units estimated for 2012.

2012 Olympics2012 Olympics

--Over half a million visitors expected at the Olympic park daily.--Over half a million visitors expected at the Olympic park daily.

---London will witness influx of visitors and increased population.---London will witness influx of visitors and increased population.

---Global attention on the UK and potential period for terrorist ---Global attention on the UK and potential period for terrorist attack.attack.

--- High possibility of social and political unrest as well as riots. --- High possibility of social and political unrest as well as riots.

--- Potential outbreak of infectious diseases.--- Potential outbreak of infectious diseases.

Why The Need to Prepare?Why The Need to Prepare?

Critical service is rendered by NHSBT to the UK health service sector.Critical service is rendered by NHSBT to the UK health service sector.

NHSBT provides critical resource of blood products and organs needed NHSBT provides critical resource of blood products and organs needed by NHS.by NHS.

To be able to cope with increasing demands of blood products required To be able to cope with increasing demands of blood products required to treat people and victims of incidents such as riots, economic and to treat people and victims of incidents such as riots, economic and social unrest as well as those with all manner of diseases before, during social unrest as well as those with all manner of diseases before, during and after the Olympic games.and after the Olympic games.

In addition to the 2012 Olympics and Paralympics, events such as the In addition to the 2012 Olympics and Paralympics, events such as the Queen’Queen’s jubilee as well as the European football championship will be s jubilee as well as the European football championship will be hosted in the UK. These events as well as the bank holidays for the year hosted in the UK. These events as well as the bank holidays for the year will have a significant impact on the number of blood donations expected will have a significant impact on the number of blood donations expected and which could potentially challenge a continuous flow an acceptable and which could potentially challenge a continuous flow an acceptable service delivery.service delivery.

why the need to prepare cont.…why the need to prepare cont.…

NHSBT’s failure or lack of preparation will have a corresponding impact on NHSBT’s failure or lack of preparation will have a corresponding impact on the health care sector.the health care sector.

Strategic ImplicationStrategic Implication

The need to prepare for the 2012 Olympics has strategic implication not only The need to prepare for the 2012 Olympics has strategic implication not only for NHSBT, but also for the entire health service sector and the United for NHSBT, but also for the entire health service sector and the United Kingdom as a whole.Kingdom as a whole.

Loss of lives ( intellectual property)Loss of lives ( intellectual property)

Reputational damageReputational damage

Legal suitsLegal suits

Financial lossesFinancial losses

Foreign relationship and business opportunities.Foreign relationship and business opportunities.

What Strategies does NHBT Need to Employ What Strategies does NHBT Need to Employ in Planning and Preparing for the 2012 in Planning and Preparing for the 2012 Olympic Games?Olympic Games?

Strategies will however focus on resilience, response and recovery Strategies will however focus on resilience, response and recovery capabilities of NHSBT with a view to ensuring sustainability and continuous capabilities of NHSBT with a view to ensuring sustainability and continuous flow and supply of blood products and associated service before, during and flow and supply of blood products and associated service before, during and after the Olympics.after the Olympics.

•Stock up the critical resource (especially during winter) to buffer for Stock up the critical resource (especially during winter) to buffer for increasing demand ( during the summer).increasing demand ( during the summer).

• NHSBT must ensure consistent donation of blood products during the NHSBT must ensure consistent donation of blood products during the games.games.

• Increase awareness of the need for voluntary donation via social media Increase awareness of the need for voluntary donation via social media such as face book, twitter, LinkedIn, etc.such as face book, twitter, LinkedIn, etc.

Contingency arrangement and collaboration with international blood Contingency arrangement and collaboration with international blood servicesservices..

Evaluate what other countries which have hosted the Olympics did to Evaluate what other countries which have hosted the Olympics did to manage their blood supplies and built stocks before the eventmanage their blood supplies and built stocks before the event..

NHSBT should be aware that there is likelihood of disruption to NHSBT should be aware that there is likelihood of disruption to transportation networks and as such, alternative blood donation venues transportation networks and as such, alternative blood donation venues should be created for donors who are likely to be affected.should be created for donors who are likely to be affected.

NHSBT should also be aware that transport disruption may affect the NHSBT should also be aware that transport disruption may affect the delivery of donated blood to various centers where they will be tested delivery of donated blood to various centers where they will be tested and processed. Alternative arrangements need to me made with TFL and processed. Alternative arrangements need to me made with TFL and emergency services.and emergency services.

Donating centers can be provided in the outer London and Essex to Donating centers can be provided in the outer London and Essex to reduce the challenges likely to be posed by transport disruption.reduce the challenges likely to be posed by transport disruption.

Hospitals located around the Olympic park must be given priority Hospitals located around the Olympic park must be given priority attention with constant supply of blood products needed.attention with constant supply of blood products needed.

Alternative communication strategies with critical staffs as well as the Alternative communication strategies with critical staffs as well as the NHS, Ambulance, TFL must be put to place not relying on mobile NHS, Ambulance, TFL must be put to place not relying on mobile communication networks which can fail as we experienced during the July communication networks which can fail as we experienced during the July 2005 bombing.2005 bombing.

Communication strategies must be tested before hand which must be Communication strategies must be tested before hand which must be done alongside with all staffs and all parties concerned.done alongside with all staffs and all parties concerned.

Adequate training for all staffs.Adequate training for all staffs.

The NHSBT supply chain must be walked through to ensure efficiency. The NHSBT supply chain must be walked through to ensure efficiency.

All BCM strategies/plan must be well rehearsed, tested and exercised to All BCM strategies/plan must be well rehearsed, tested and exercised to ensure that they can be maintained and are capable of responding to any ensure that they can be maintained and are capable of responding to any additional challenges.additional challenges.

Strategies cont.…Strategies cont.…

NHSBT must validate its BCM strategies before the commencement NHSBT must validate its BCM strategies before the commencement of the games with the provisions of the regulatory standard for of the games with the provisions of the regulatory standard for business continuity (BS25999) to ensure its validity and it is fit for business continuity (BS25999) to ensure its validity and it is fit for purpose.purpose.

ConclusionConclusion

Overall, a well thought and prepared strategy by NHSBT will not Overall, a well thought and prepared strategy by NHSBT will not only minimize the risk of harm to patients and customers, but will only minimize the risk of harm to patients and customers, but will also minimize liability exposures, reduce financial loses as well as also minimize liability exposures, reduce financial loses as well as

operational and reputational loses. operational and reputational loses.

Unless NHSBT prepares in advance, a crisis event will inevitably shut down flow of business operations . It is unlikely that

businesses without an effective BCM strategy will react positively during such an event and the probability of survival and recovery

is next to zero.