Preparing For Our Role At RLI Learning Objectives Successful Techniques for Working with Adult Learners Understand Our Role What is Our Role? Facilitator or Instructor? Working with Adult Learners I hear and I forget... I see and I remember... I do and I understand. Confucius How Adult Learners Remember 10% - What They Read 20% - What They Hear 30% - What They See 50% - What They See & Hear 80% - What They Say 90% - What They Say as we Act Characteristics of Adult Learners Are Self Directed Prefer Facilitation to Academic Instruction Have Different Needs and Learning Styles Characteristics of Adult Learners Need Conducive Climate Use Past Experiences in Learning Process Enjoy Relevant Activities What is Our Role? Facilitators! But What We Provide Is - Facilitated Education Role of Facilitator Good Facilitators... Guide Are Neutral Introduce and Present Topic Facilitate Exchange of Knowledge & Expertise Good Facilitators... Keep Discussion Focused Control Rate Depth vs. Agenda Keep a Safe Environment Role of Facilitator What skills are needed to be a good facilitator? Create Conversation Listen Question Get Participants to Share Group to Solve Problems Manage Conflict Manage Participation Guide Conversation Accept Others Empathize Invisibly Guide Keep Flow and Focus Manage the Clock Successful Techniques Actively Listen Use Questions Use Eye Contact Trust & Respect the Group Use Names Energy & Enthusiasm Successful Techniques Meet & Greet Room Layout Important Skills Protect Ideas Encourage Everyone Avoid Negatives Interested, Not Interesting Speak Slowly & Clearly Remember Use Specific Examples Avoid Interrupting Dont Respond Immediately Clarify and Confirm Use Humor Carefully NonverbalCommunication Nonverbal 7% is conveyed verbally 93% is conveyed nonverbally 38% tone of voice (vocal cues) 38% tone of voice (vocal cues) 55% body language (visual cues) 55% body language (visual cues) Albert Mehrabian (UCLA Prof. Psych) Nonverbal Language Your Body and Posture Movement and Use of Space Eye Contact Facial Expression Gestures Use of Nonverbal Cues QuestioningTechniques Questions can Encourage analysis Broaden group participation Encourage sharing Questions can Call Attention to Items That Have Not Been Considered Use Conflict Constructively Questions can Test the Strength of an Idea Close the Discussion Call Attention to Source of Information Types of Questions Open vs. Closed Overhead Relay Directed Reverse DisruptiveBehaviors Create and Protect a Safe Environment As a Courtesy to All Disruptive Behaviors Neighbor Discussions Participant Dominates Health Emergency Losing Control Disagree with Rotary Position Disruptive Behaviors Challenges You Questions Your Credentials Disagrees with Response Participant Loses Interest Use of Computers Disruptive Behaviors Interrupts Discussion No Participation Wont Give Up Floor Incorrect Information Making It Run Right Preparing Your Room Projector/Computer/Screen Flip Charts and Pens Clock Water Notes, timing sheet Arranging the seating Preparing Your Room Hand Outs Flip Chart Scribe Breakouts Workgroups Running Your Session Start on Time Have a Strong Opening Have a Strong Close End on Time Your Role in RLI Stirring the Pot, Without Being the Cook