EARNINGS CALLThird Quarter 2020

This presentation contains forward-looking statements, including statements regarding the intent, belief or currentexpectations of the company and its management. Investors are cautioned that any such forward-looking statementsare not a guarantee of future performance and involve a number of risks and uncertainties including, but not limited to,the risks detailed in the company’s financial statements, and actual results could differ materially from those indicatedby such forward-looking statements.

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OUR STRATEGIC PRIORITIES

01Differentiated

Value Proposition

02Scaling Up Logistics

And Fulfillment

03Financing and

Payments

04Data Analytics and Business Intelligence

05Technological

Platform Development

Building a digital ecosystem leveraged on our unmatched physical assets

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4

HIGHLIGHTS OF THE PERIOD

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Department Stores

Revenue Growth YoY (%)

STRONG REVENUE GROWTH IN RETAIL

Home Improvement

Revenue Growth YoY (%)

Retail revenue increased 18% YoY in 3Q201

Chile

5%

Peru

9%

Colombia Argentina

26%

10%

16%

BrazilChile Peru Argentina

7%

Colombia

25%

6%

11%

40%

Chile Peru

18%

1 Figures variations YoY based on CLP currency

Supermarkets

Revenue Growth YoY (%)

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-17%

JulyApril May June SeptemberAugust

5%

-20%

-11% -10%

19%

SOLID RECOVERY OF PHYSICAL CHANNELS

Sales performance in terms of SSS at a regional level has continued to evolve positively

Regional Same Store Sales

YoY (%)

Regional GMV

YoY (%)

ONLINE SALES CONTINUE TO GROW STRONGLY

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April

94%

AugustJuneMay SeptemberJuly

87%

234%207%

303%

220%

Total Online Penetration

YoY (%)

12%

36%

29%

1Q20 2Q20 3Q20

+609% growth in Chile

Marketplace

GMV reached US$ 1bn, +242% YoY, with 1P +241% and Marketplace +245%

STRONG INCREASE IN DIGITAL CHANNELS AND IMPROVEMENTS IN RISK IN BANKING BUSINESSES

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Total Digital Transactions

YoY (%)

31%

61%

80%

1Q20 2Q20 3Q20

TPV grew 259% YoY, reaching US$ 735 mn during 3Q20

More than 75,000 digital credit cards were opened in the region during the quarter, while Fpay exceeded 350,000 registered users in Chile

This integration will be focused on boosting the flywheel effect, wheremore traffic will drive more sales, attracting more sellers to the platformwhile growing the assortment, enriching the proposal and making it moreattractive to customers

SINGLE E-COMMERCE PLATFORM UNDER FALABELLA.COM

It will also enhance the offer of digital financial products and services,together with our loyalty program. While also developing a financialservices proposal for sellers

Synergies and accelerated rollout of technological improvements

Concentrating traffic and offering of +7 million products from all e-commerce platforms and from 10,000 Marketplace sellers

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THIRD QUARTER CONSOLIDATED FINANCIAL RESULTS

$1.009

$943

$2.822

$3.154

3Q19 3Q20

11,8%YoY

3Q19 3Q20

-6,6%YoY

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RevenuesUS$ mn

Gross MarginUS$ mn

CONSOLIDATED FINANCIALS RESULTS

Gross profit decrease was mainly explained by lower contribution from MallPlaza and the banking operations

$61

$6

$328

$227

-30,6%YoY

-90,8%YoY

0,2%Margin

7,2%Margin

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3Q19 3Q20 3Q19 3Q20

EBITDAUS$ mn

Net ProfitUS$ mn

CONSOLIDATED FINANCIALS RESULTS

Net profit decrease driven by lower earnings from Mallplaza, banking operations and Department Stores in Chile, partially offset by higher contribution from Home Improvement and Supermarkets

62%

38%

Bonds

Bank Facilities

17%

83%

Short Term

Long Term

62%

38%

Bonds

Bank Facilities

17%

83%

Short Term

Long Term

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Net Financial Debt/Ebitda (times)w/o Banking Operations

Net Leverage (times)w/o Banking Operations

4.8 yearsDuration

US$ 5,430 MMFinancial Debt w/o Banks

Debt By Creditor w/o Banking Operations

Debt By Maturity w/o Banking Operations

0.99

1.04

Sep-19

Sep-20

3.66

6.21

Sep-19

Sep-20

CONSOLIDATED FINANCIALS RESULTS

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THIRD QUARTER RESULTS BY SEGMENT

$48 $121$214

$533

$915

Argentina Colombia Peru Chile Total

MM US$

REVENUE 3Q20

35,7%

-0,8%

-31,4%

9,5%

-26,2%

0,5%

-5,0%

26,4%

9,7% 9,2% 5,1% 26,4% 17,5%

SSS

Var Local currency (%)

Annual var (%)

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DEPARTMENT STORES

1P GMW products grew 232% in a regional level. Home delivery

orders increased 15x compared to last year.

The App in Chile, registered an increase of 545% in active users and

reached a 40% share in total online sales.

$23

$76$245

$282

$780

$1.124

Argentina Brasil Peru Colombia Chile Total

MM US$

REVENUE 3Q201

-8,9%

-4,6%

36,9%

36,4%

14,7%

10,9%

1,2%

6,4%

22,6%

25,4%

7,1% 11,4% 15,8% 5,8% 25,4% 21,7%

SSS

Var Local currency (%)

Annual var (%)

1Total Sales excludes Uruguay, Colombia and Mexico operations16

HOME IMPROVEMENT

GMV increased by 293% in 1P products. In Chile, total GMV grew

332%, driven by a 465% increase of total orders. The App showed a

growth of 578% YoY in registered users, together with higher traffic in

686% YoY.

$293

$371

$664

Chile Peru Total

MM US$

REVENUE 3Q20

13,3%

18,1%

19,7%

33,7%

18,1% 39,6% 29,3%

SSS

Var Local currency (%)

Annual var (%)

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SUPERMARKETS

GMV grew 195% YoY and total online penetration reached 4%.

In Chile, GMV grew 122% YoY and in Perú increased 256% YoY.

The app Fazil grew 382% QoQ and 1438% QoQ in the volume of active

users, in Chile and Peru respectively.

MM US$

LOAN BOOK 3Q20

-16,8% -16,0% 0,9% -12,9%Annual var (%) in local currency

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FINANCIAL SERVICES

Online sales of financial products through digital channels reached

US$ 962 million during the last 12 months, representing 40% of total

financial product sales. During the quarter, more than 50% of the sale

of financial products was made through digital channels.

$101

$38

MM US$

REVENUE 3Q20

-62,9%

45Shopping Centers(Mallplaza+Open)

2.3 MnM2 GLA

3Q19 3Q20

Annual var (%)

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REAL ESTATE

Results affected by the non-collection of leases from commercial

partners who cannot operate their businesses due to sanitary

restrictions.

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Contacts:

Juan-Luis Carrasco

Valentina Klein

Bruno Valenzuela

Investor Relations

E-mail: inversionistas@falabella.cl

Website:

investors.falabella.com