Presentación

Brenton Caffin (Nesta UK) Centro de Innovación UC 14 Mayo 2015

¿Por que innovar desde el estado?

Santiago 14 May 2015

co-design pic from f by f

co production pic from f by f

Nesta is the UK's innovation foundation

We help people and organisations bring great ideas to life

We do this by providing investments and grants, and mobilising research, networks and skills

Independently funded through an endowment provided by the National Lottery

About Nesta

The team

Strong capabilities in: design thinking, creating effective learning experiences, programme design and management, content creation, international development, policy making

Design thinking Programme design & management

International development Policymaking

Content creation

Design education

Innovation Skills

Our aim To demystify and spread innovation

methods, tools and skills.

Deliver effective learning experiences

Innovation Skills

Bootcamps, Masterclasses, Clinics, Toolkits, Practice Guides

Making it happen

Spreading skills

Raising awareness

Our approach Innovation Skills

Raising awareness Understand and be able

to articulate the benefits of innovation.

Innovation Skills

Making it happen Learn how to develop ideas into action, adopt new methods and approaches.

Innovation Skills

Spreading skills Integrate innovation methods

and tools into the daily practice of organisations and

scale innovation capacity.

Innovation Skills

Designing & Prototyping

"Everyone designs who devises courses of action

aimed at changing existing situations into preferred

ones."

Herbert Simon (1969)

DESIGN = CHANGE

Basic model of design

Current state

Future state

Transformation process

Existing (problematic)

situation

Prefered situation

Design Process: Double Diamond*

* Design Council (2002)

Principles of Design: Thinking visually

Principles of Design: Considering users

Principles of Design: Collaborating & Iterating

In sum: Three Principles of Design

Thinking visually

Considering users

Collaborating and iterating

Why would you prototype? • They are a cheap way to learn from failures. • Prototyping allows you to try out your ideas

without the pressure of getting everything right straight away.

• Develop shared understanding among different stakeholders and getting user feedback.

Why Prototype?

What is prototyping? Prototyping is an approach to developing, testing, and improving ideas at an early stage before large-scale resources are committed to implementation.

Service Touchpoints

Prototyping

Service Organisations

Service Systems

A variety of prototypes help to evaluate the looks, procedures, processes and configurations of services.

High fidelity

Prototyping

Low fidelity

Crude sketch

Paper prototype

Clickable prototype

Evaluating your ideas

EXPLOITATION

MYSTERY HEURISTICS ALGORITHMS

Cause-and-effect relationships are unknown or not well understood.

Learning activities should concentrate on experimentation,

trial and error to find new knowledge.

Cause-and-effect relationships are well understood and explicit. Learning activities are focussed

on capitalising on existing knowledge and process

optimization.

EXPLORATION

(Chaos) (Rules of thumb) (Formulas)

Codifying knowledge

Based on Roger Martin’s Knowledge Funnel

Three Stages of Innovation

Labs and i-teams

Date Launched

Transforming the processes, skills and culture of government

• Focus on transforming the way that government approaches innovation,

• Uses consultancy services and training, secondments and placements, to develop skills and mind-sets

• Educate and provide insights and knowledge needed to empower others inside government to innovate..

Achieving wider policy and systems change

• Focus on achieving wider policy and systems change and bringing about transformation,

• Look beyond specific interventions

• to the wider policy context and complex systems that need to change,

• Architects, creating the designs and blueprints that others can follow

Creating solutions to solve specific challenges

• Focus on solving high priority problems, and developing usable and scalable solutions, Collaborate with colleagues in government agencies.

• Developers and creators of innovations.

Engaging citizens, non-profits and businesses to find new ideas

• Focus on opening up government to voices and ideas from outside the system,

• Open innovation and challenge-led approaches

• Strong communications and engagement strategies.

• Create conditions for innovations from outside government to thrive.

• that others can follow 4 roles for

Mayor’s Office of New Urban Mechanics (MONUM) Based: Boston, USA Mission statement: “The Mayor’s Office of New Urban Mechanics is Boston’s civic innovation group. We partner with entrepreneurs inside and outside of City Hall to explore better ways to serve and collaborate with people. We do this by running discrete experiments, understanding their impact, scaling what works and learning from what doesn’t.” What defines them: What defines them Technology-led civic engagement Size of team: 5 Example of impact; MONUM’s Citizen Connect mobile app is used by residents to report problems such as graffiti to City Hall, with around 300 cases across Boston reported each week. The app has been replicated by other cities across the nation.

Transforming the processes, skills and culture of government

• Focus on transforming the way that government approaches innovation,

• Uses consultancy services and training, secondments and placements, to develop skills and mind-sets

• Educate and provide insights and knowledge needed to empower others inside government to innovate..

Achieving wider policy and systems change

• Focus on achieving wider policy and systems change and bringing about transformation,

• Look beyond specific interventions

• to the wider policy context and complex systems that need to change,

• Architects, creating the designs and blueprints that others can follow

Creating solutions to solve specific challenges

• Focus on solving high priority problems, and developing usable and scalable solutions, Collaborate with colleagues in government agencies.

• Developers and creators of innovations.

Engaging citizens, non-profits and businesses to find new ideas

• Focus on opening up government to voices and ideas from outside the system,

• Open innovation and challenge-led approaches

• Strong communications and engagement strategies.

• Create conditions for innovations from outside government to thrive.

• that others can follow 4 types of 4 types of

Seoul Innovation Bureau (서울혁신기획관) Based: Seoul, South Korea Mission Statement: “Using social innovation to improve citizens’ lives” What defines them: Citizen-led innovation Size of team: 58 Example of impact; Applying the social media tools used in the mayor’s political field campaign to day-to-day government, rapidly increasing citizen engagement

Transforming the processes, skills and culture of government

• Focus on transforming the way that government approaches innovation,

• Uses consultancy services and training, secondments and placements, to develop skills and mind-sets

• Educate and provide insights and knowledge needed to empower others inside government to innovate..

Achieving wider policy and systems change

• Focus on achieving wider policy and systems change and bringing about transformation,

• Look beyond specific interventions

• to the wider policy context and complex systems that need to change,

• Architects, creating the designs and blueprints that others can follow

Creating solutions to solve specific challenges

• Focus on solving high priority problems, and developing usable and scalable solutions, Collaborate with colleagues in government agencies.

• Developers and creators of innovations.

Engaging citizens, non-profits and businesses to find new ideas

• Focus on opening up government to voices and ideas from outside the system,

• Open innovation and challenge-led approaches

• Strong communications and engagement strategies.

• Create conditions for innovations from outside government to thrive.

• that others can follow 4 types of 4 types of

PS21 Office Based: Singapore Mission Statement: “PS21 is the Change Movement of the Singapore Public Service. It encourages every public officer to be open to change, and to find better ways, ideas and possibilities to bring about improvement and innovation in their individual work or the work of the public service.” What defines them: Staff-led innovation Size of team: 43 Example of impact; An evaluation of PS21 estimated that over a year it generated 520,000 suggestions from staff, of which approximately 60% were implemented, leading to savings of around £55 million

Transforming the processes, skills and culture of government

• Focus on transforming the way that government approaches innovation,

• Uses consultancy services and training, secondments and placements, to develop skills and mind-sets

• Educate and provide insights and knowledge needed to empower others inside government to innovate..

Achieving wider policy and systems change

• Focus on achieving wider policy and systems change and bringing about transformation,

• Look beyond specific interventions

• to the wider policy context and complex systems that need to change,

• Architects, creating the designs and blueprints that others can follow

Creating solutions to solve specific challenges

• Focus on solving high priority problems, and developing usable and scalable solutions, Collaborate with colleagues in government agencies.

• Developers and creators of innovations.

Engaging citizens, non-profits and businesses to find new ideas

• Focus on opening up government to voices and ideas from outside the system,

• Open innovation and challenge-led approaches

• Strong communications and engagement strategies.

• Create conditions for innovations from outside government to thrive.

• that others can follow 4 types of 4 roles of

Sitra Based: Helsinki, Finland Mission Statement: “Sitra is building a successful Finland for tomorrow’s world.” What defines them: A combination of impact investment, research and practical programmes Size of team: 110 Example of impact: Sitra estimates that its work on sustainable energy has led to around £1 billion in savings for the Finnish government

Public sector innovation skills

In a recent survey from the OECD on global schools of government, 33% of respondents identified innovation as a civil service skills gap, yet only 3% named innovation as one of its top 5 priority themes for teaching.

So, how can we improve the quality, coherence and reach of learning for public and social innovation?

Final thoughts

Innovación en la periferia?

Brenton Caffin Brenton.caffin@nesta.org.uk @bcaffin

Presentación

Brenton Caffin (Nesta UK) Centro de Innovación UC 14 Mayo 2015