Am I going to make a difference?

Today’s Agenda

Introduction.

Real Jobs in the Midwest.

Your CV & The Interview.

Good news Stories.

Q&A.

Introduction

Who I am?

What I want to Achieve tonight?

Some Practical Situations

Your Profile....What do Other people Think of You?

Real Jobs In Midwest

Where we have come from….

Signs of a recovery??

Today; Start up companies & Expanding Companies

Limerick Companies growing…

Am I going to make a difference?

Your CV & The Interview

Contact Details ProfileCareer & AchievementsEducation & TrainingOther Skills & Interests

Career ObjectivesReferences

Your CV & The Interview

“I did not have time to write you a short letter so I wrote you a long one”

Most CV’s are a First Draft

If a recruiter does not understand your CV or does not like the layout – its your fault

92%

Your CV & The InterviewBiographical

Key Words

Complexity

What does an employer want to see

Begin with the end in mind

Can someone out side your industry understand your CV

Your CV & The Interview

Managed a team of 6 people

Organised budgets and targets for the group

Recruited and interviewed staff

Motivated and built morale

Responsive to customer queries and issues

Your CV & The Interview

Managed a team of 6 people The team could not stand me!!

Organised budgets and targets for the group Always got the numbers wrong!!

Recruited and interviewed staff The reason everyone left!!

Motivated and built morale Was very political!!

Responsive to customer queries and issues All calls went to Voicemail!!

Your CV & The Interview

Your CV & The Interview

First Impression – Eye Contact

Your CV & The Interview

First Impression – Dress Sense

Your CV & The Interview

First Impression - Smile…

Your CV & The Interview Maximising your impact at interview

Can you do the Job?

Do you want the Job?

Do we like you?

Making That Difference

Some Practical Examples....

You work as part of a Customer Service Team, and have responsibility for dealing with a key customer, across a number of different divisions of your own company. Divisions. You have noted mistakes coming through on the deliveries from various divisions and having mentioned them to colleagues via email, they still continue. What approach do you take?

Making That Difference Some Practical Examples....

You work in a plumbing supplies company. Your customer calls and they are very annoyed about an invoice they have received. They are blaming you. You are nearly sure that you filled in everything correctly on your system. What do you do?

The STAR

Situation Task Action Result

Good News Story 1

• Previous Position: Self Employed (Dog Grooming Business)

• Job Obtained: Car Park Administrator (Dublin Airport Authority, DAA).

• How? Accepted a short term Administration role, which led to the above.

• Transferable Skills: Interpersonal, Up-to-date PC Skills, Interview preparation including a thorough understanding of role.

Good News Story 2

• Previous Position: Graphic Designer

• Job Obtained: European Sales Executive (ZAGG)

• How? Industry Sector.

• Transferable Skills: Interpersonal, passion for this industry, willingness to travel. Product Knowledge.

Good News Story 3

Previous Position: Tour Manager (Travel Company)

Job Obtained: Associate Client Services Representative (Glass Lewis)

How? Personal interest in the Financial Sector

Transferable Skills: General Knowledge of the Financial Services Sector, Excellent PC Skills, Thorough Understanding of Position, Interview Preparation.

Johari’s Window......

Johari’s Window......Able IdealisticAccepting KindAdaptable IngeniousBold IntelligentBrave IntrovertedCalm SmartCaring KnowledgeCheerful LogicalClever LovingComplex MatureConfident HappyDependable HelpfulDignified ModestEnergetic NervousExtroverted

Independent Friendly ObservantGiving Organised

Patient PowerfulProud QuietReflective Relaxed

ReligiousSearching Shy Silly

Self-assertiveTenseSelf-conscious

WarmSentimental

WiseSpontaneous

WittySympathetic

SensibleResponsive

Trustworthy

Thank You for your time......

Name: Graham Burns

Email: graham.burns@cpl.ie

Phone: 061 - 208655

Website: www.cpl.ie

CPL - Core Values