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AIZA HAZIRA BINTI AIZULKAMAL RAIHAN ATHIRAH BINTI MUSTAFANUR AWATIF FARHAH BINTI AZNANMOHAMMAD AMIR FARID BIN ZAINAL ABIDINMOHAMMAD IRWAN BIN NORDIN

TM Tower

TM Stadium

SERVICE COService Co provides the umbrella for the non-telecommunications activities such as fleet management, property management, security services and training, which supports the core business. These activities are positioned as profit centres seeking business from other divisions on a competitive basis. At the same time, they seek to develop a market outside TM to ensure a diversified market base.

TelCo manages the core telecommunication business, where the focus is to achieve operational excellence based on a customer segmented strategy. To ensure customer focus, TelCo is divided into Strategic Business Units (SBU). The SBU are tasked to meet the current and future needs of a market segment. TMs new services are based on feedback from the respective SBUs as per customer demands.TELCO

Telekom Multimedia, the multimedia arm of Telekom Malaysia Berhad, was set up in 1996 to venture into the Internet and multimedia solutions industry. Telekom Multimedias major focus is currently on value-added internet services, electroniccommerce services and smart cards. It is also involved in developing applications for distance education, telehealth, financial services and broadband services.TELEKOM MULTIMEDIA

BUSINESS ENVIRONMENTTECHNOLOGY ENVIRONMENTTM is competing with other companies to produce quality products and servicesECONOMIC ENVIRONMENTDue to advancements in electronic technology, the demand of TMs services will increase. So, TM will have to hire more new employees to manage their business.

BUSINESS ETHICS

WHISTLE BLOWING POLICYSEXUAL HARASSMENT ONLINE REPORTINGCORPORATE INTEGRITY PLEDGE

YAYASAN TMMULTIMEDIA UNIVERSITY (MMU)

GREEN COMMUNITY PROJECT

CSRCOMMUNITIESENVIRONMENT

Marketplace AwardsEnvironment Award

Workplace Awards

VisionExcellent created towards making your life better.MissionStrive towards customer service excellent and operational efficiency.Enrich customer lifestyle and experience by providing innovative new generation services.Improve the performance of business customers by providing high value information and communication solution.

MANAGEMENT PROCESS

COMPENSATIONThe company also sought to recognise high achievers amongst its staff. This includes those who are deemed to have significantly contributed towards meeting management objectives and who have enhanced quality in the company. The staff will benefit from Human Resource Rewards and Recognition Programmes with the establishment of an Employee Of The Month Award, The Excellent Employee Award, The Divisional Award, Special Awards and various Quality Awards.

HRM

CONTDCompensation for employees is a vital part of the management of human resource. The Company continuously conducts research, benchmarking and surveys in its effort to provide a competitive compensation and benefits package for employees. Salary Review, Annual Increments, Bonuses, Merit Awards, Staff Loans Revision and the Employee Share Option Scheme (ESOS) have been significant contributions in year 2001.

ADVERTISEMENT-TV COMMERCIAL-RADIO COMMERCIAL-BILLBOARDMARKETING ACTIVITIES

i Talk cardInternet CardPRODUCTS

Streamyx ModemTM Unifi

List of servicesResidential phone lineBusiness phone lineEnhance facilities-IDD, call waiting, call transfer, speed dialing, last number redial, TMClip facility (caller line identification presentation)Fixed wirelessUniFiStreamyxSERVICES

TM pointDISTRIBUTION

IMPORTANCE OF FINANCIAL MANAGEMENT 1. Without financial management they cannot provide the best price based on their internet service.2. We can used it to compare an organizations performance against other firms in the same industry as well as against itself.3. It enables us to evaluate its performance whether it gains profit or loss.

RISK OF INFORMATION TECHNOLOGYNetwork DisruptionDisruption is due to circuit faults. For example, in January 2010 the group announced a disruption of its internet services due to circuit faults on the Asian American Gateaway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the US and Hong Kong.

1.Using information technology in business, we can provide information to customer or investor about our company services.

2.We can also promote our internet service to people at outside ,so our business can improve the level of marketing.

3.Telekom Malaysia used this information technology to persuade people to buy their internet package.

ROLES OF INFORMATION TECHNOLOGY

MAKING A PROMOTION FOR LATEST SERVICES AND PRODUCTSPart of essential business activities because as a well known company with lots of loyal customers, a promotion can gives the customers a glimpse of the new products/services offered.IMPROVING THEIR CUSTOMER SERVICESAs a company that offering service as a part of their income, TM should improve their workers on basic skills on conversation to with their customers to attract or retain new/old customers.SECURING TM AS A POWERBRAND IN TELOCOMMUNICATION/INTERNET SERVICE PROVIDER IN MALAYSIABy doing this TM can expect higher earning per year by eliminating other brands who offers the same services.

RECOMMENDATION FOR FURTHER IMPROVEMENT TO THE COMPANY

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