presentation bymarketplace.goodwill.org/.../2011_rcs...09192012.pdf · • all available for...
TRANSCRIPT
Designed for Goodwill by Retail Control Systems
Presentation by: Darlene McQueen, Sales Manager Dave Albert, President
The Challenges Goodwill Organizations Face
How can I improve my Point of Sale Process?
How can I capture customer & donor information?
How can I easily market to customers & donors?
How can I receive & track inventory easily?
How can I reduce shrinkage?
What reports can I get to manage my store?
How can I easily manage my infrastructure?
Improve your Point of Sale Process Real-time access to data Customizable touchscreens Quick Item lookups Quick Customer lookups Barcode scanning for speedy checkouts Ability to add customers on the fly 2-Second credit card crocessing Offline ticket entry
Take a Look
CounterPoint POS Ticket Screen
Easily look up Customer Information
Zoom into Customer Info
Add Customers on the Fly
CounterPoint POS Ticket Screen
Look up Items
Sell an item, Pay & Complete
Capture Customer & Donor Information Capture information at time of checkout Smart Scanners to scan drivers licenses Capture information at the NEW RCS Customer Self-Service Station
Are you ready for your competition?
Take a Look
Automatic Integration to CounterPoint • In CounterPoint ready for your sales clerks to apply the
discount • Capture’s answers to questions in a user definable profile
code • Identifies the entry as self-service so you can track the success
of the portal • Capture’s age • All available for marketing purposes
Market to Customers and Donors Built in Gift Cards Built in Loyalty Program Use Sales Receipt to Market to Customers Integrated Email Marketing Solution
- Set it and forget it - Closed loop reporting - Send targeted emails - Never update a list again - Integrates with Facebook & Twitter
• Benefits of Tracking Inventory – Eliminate Shrinkage – Know what you need to produce – Analyze inventory turn rates – Review Hot/Cold Items using the Merchandise
Analysis report – Generate Barcodes to sell and transfer
Turning Donated Goods into Inventory
• Special Thanks to Goodwill Heart of Texas • Good, Better, Best Inventory Tracking • Touchscreen Interface • Easy Pictorial Interface • Track Production Quota • Designed to run on Tablet
Let’s Review the New Easy-to-Use Production Module created by RCS
RCS Production Module for Goodwill
Print Journal report & Labels
Custom Fields in Inventory Record
• Security Camera Integration • Physical Counts • Easy Drawer Reconciliations • Audit Trails & Exception Reports • Item Images to prevent tag switching • Stop Employee Theft SmartAlerts
60% of inventory losses are caused by employees?
- National Retail Federation , 2010
Loss Prevention Tools
• Price Overrides • Discounts • Voided Tickets • Return Transactions • Refund After Close • Refund Before Open • Sale After Close • Sale Before Open • Sign In Before Open • Sign In After Close
Eliminate Employee Fraud at the Register
• Stop Employee Theft
Sample Alerts
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• Digital Dashboards • Merchandise Analysis by Color • Track Key Performance Indicators
– # of piece hung – Sales by Store Area – Daily Sales – Weather Tracking – and more
• Budget vs. Actual
Analytical Reporting
Take a Look
• 1000+ CounterPoint Users • 90,000 Square Foot Facility • SLA Agreements with Guaranteed Uptime • Managed 24x7x365 by on-site Network
Operation Center • Climate Control Facility • Antivirus and 3 levels of backup protection • 24x7 Firewall management • PCI DSS, SAE 16 I & II Compliant • Back-up power provided by four 1,000 KW,
Fully Redundant Diesel Generators
CounterPoint Hosting by RCS
Why RCS? • Top CounterPoint Partner 13/15 years
• Goodwill Silver Sponsor
• Solid Track Record in the Industry
• Best Services (A+ Credit Rating with BBB)
• Tier 1 Hosting facility (1000+ users)
• Quick & Efficient Deployment
• 6–Person Project Team with Dedicated Project Manager
• Flexible Implementation Strategies – to fit your organization & budget
• Ongoing Collaborative Partner
“Retail Control Systems has been critical to the success of this project, they have been right there for us every step of the way.”
- Goodwill Industries of Akron
“Special thanks to the RCS Team for their hospitality during our training session in New Hampshire. It was an excellent experience for all of us. Diane was a great
teacher. She answered all of our questions patiently and thoroughly” - Isabel Rosende, Goodwill South Florida
“RCS provides services that delivered satisfaction to my organization from the initial training up to and beyond implementation of our CounterPoint POS Solution. They've
been responsive and helpful with all of our technical issues.” Kevin Ringer, Goodwill Heart of Texas
What our Goodwill Customers are saying…
Kevin Ringer Heart of Texas Goodwill
Waco, Texas
To attend a more detailed demonstration of CounterPoint please
register for the next RCS Sponsored Goodwill Webcast by visiting
www.retailersworkshop.com
Darlene McQueen, Sales Manager 800-417-3030 Ext. 106
Dave Albert, President 800-417-3030 Ext. 100