presentation current 07 15 15 (002)

THE ISS DIFFERENCE

Don’t Gamble With Quality

Mission Statement “To provide quality services while taking a

hands-on personal ownership approach to meet and exceed our customer’s needs and expectations.”

Vision Statement “It is our vision to be the best Inspection /

Containment / Sorting provider in the world in the eyes of our customers.”

“Docum

ent and Contents are P

rotected Trade Secrets and property of IFS

and shall not be duplicated for use other than by IFS”

“DON’T GAMBLE WITH QUALITY”Industrial Finishing Services, Inc. DBA

Industrial Sorting Services

What We Do:Our Core Services“D

ocument and C

ontents are Protected Trade S

ecrets and property of IFS and shall not be duplicated for use other than by IFS

”



Light Assembly &

Rework

Containment&

Controlled Shipping

Quality Control Inspections

&Sorting

How We Do It:

Job Authorization

Sort Results LogDaily Job Report

Job Training Sheet

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Daily Time SheetReconciliation Audit

InvoiceFull Circle System

Electronic Reports DailyInvoicing Weekly

The ISS Difference:

Hands-On Ownership Approach

Recruiting & HiringExperienceSupervisionOrganization StructureSimplicity & TransparencyValue-Adding Mentality

“DON’T GAMBLE WITH QUALITY”

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Industrial Finishing Services, Inc. DBA


Process DevelopmentInsuranceReporting MethodsFollow-UpCostError ReportingQuantitative Value

Customer Service

Value of Service

Who Are Our Customers:

Advics- Brakes Akebono- Brakes Blue Grass Plating- Stampings Continental Automotive- Powertrain, Chassis Curtis Screw- Screw Machine

Products CSM Manufacturing- Precision

Machined Components Federal Mogul- Bushings & Gaskets GKN- Fasteners /Hardware Grede- Castings Indiana Automotive Fasteners-

Bolts, Nuts, Washers, Rivets Intat- Ductile Iron Castings Iwata Bolt- Nuts & Bolts

Keystone Powdered Metals- Fabricated Metal Products

Koyo Bearings- Ball/Roller Bearings Linamar- Powertrain LuK USA- Clutches Magna Powertrain- Powertrain Meritor WABCO- Breaking Systems &

Controls Showa America- Forgings Takumi Stamping- Stampings Thyssenkrupp Bilstein- Shocks Waupaca Foundries- Castings Walther EMC- Wheel Hubs for Heavy Vehicles Valeo- Transmission Parts & Climate Control SystemsVirginia Castings- Metal Castings

OEM

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Where We Are:

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INDIANAKENTUCKY

OHIO



ISO 9001:2008 Certified:

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Dan GrammerDirector

513-316-1161

Joe WaldenCEO

513-678-2191

Thank You! ISS Office513-772-

6501877-832-

3368

Veteran Owned

Paul PahlManager513-316-

2040Diane PleimanManager

513-704-8251Jack Walden

Manager330-388-2523

Mark WaldenManager

513-218-5699

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With What? (Machine, Materials):* Daily Job Report* Communication

* Direct Contact on Site

Process: Customer Focus/Satisfaction

Process Owner: President

With Who? (Training, Skills,Resources):

* Office Staff * Team Leads

* Accounting* BUMs

* Supervisors

How? (Methods, Procedures):* Quality Manual

* Quality Instructions 7.0* Job Training Sheet

* Internal Audit Procedure 8.2* Informal Office Procedures

Inputs:* Customer-Specific Requirements,

Including Job Training SheetOutputs:

* Repeat Business* Timely Reporting/Invoicing

Measurement / PerformanceIndicators:

* Daily Job Report* Sorts vs. Resorts Graph

* Internal Audits

Industrial Sorting Services QMS Processes

Linkage to Other Processes: Planning of product realization, customer-related processes, review of requirements related to product.

Application ISO 9001 Clauses: 5.2, 7.2.3, 8.1, 8.2.1, 8.2.2, 8.4

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Industrial Sorting ServicesIndustrial Sorting Services QMS Processes

With What? (Machine, Materials):*Job Training Sheet, Job Authorization,

Sort Results Log, Time Sheet*Safety Equipment

*Supplies *Tags

*Environmental *Identification Sample*Gages

Process: Inspection & Job Process


With Who? (Training, Skills,Resources): *Job Training

Sheet*Office staff *Lead

Inspectors*BUMs

*Inspectors*Supervisors

*SQEs*Team Leads

*Customer

How? (Methods, Procedures):*Quality Instructions 7.0

*Follow Job Training Sheet

Inputs:*Customer requirements

*Host plant *Production Requirements

* Job Training Sheet*Supervisor/Manager

*Efficient Mindset

Outputs:*Certified Material *Repeat

Business* Quarantine of Nonconforming

Material*Customer Satisfaction

*Daily Job Reports*Sort vs. Re-sort Graph


* < 1% missed parts*Sort Process Audit*Sort Results Log

*Customer Satisfaction and Feedback


Application ISO 9001 Clauses: 6.3, 6.4, 7.5.1, 7.5.2, 7.5.3, 7.5.4, 7.5.5, 7.6, 8.2.3, 8.2.4, 8.3, 8.4

With What? (Machine, Materials):*Job Training Sheet, Job Authorization,

Sort Results Log, Time Sheet*Safety Equipment

*Supplies *Tags

*Environmental *Identification Sample*Gages

Process: Inspection & Job Process


With Who? (Training, Skills,Resources): *Job Training

Sheet*Office staff *Lead

Inspectors*BUMs

*Inspectors*Supervisors

*SQEs*Team Leads

*Customer


*Follow Job Training Sheet

Inputs:*Customer requirements

*Host plant *Production Requirements

* Job Training Sheet*Supervisor/Manager

*Efficient Mindset

Outputs:*Certified Material *Repeat

Business* Quarantine of Nonconforming

Material*Customer Satisfaction

*Daily Job Reports*Sort vs. Re-sort Graph


* < 1% missed parts*Sort Process Audit*Sort Results Log

*Customer Satisfaction and Feedback

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With What? (Machine, Materials):*Call/email from customer

*Call /email from engineer on site*Call/email from ISS employee

*Fax*Filled out by customer physically on

site

Process: Job Authorizations


With Who? (Training, Skills,Resources):*Office staff

*BUMs*Supervisors*Team Leads


*President*Contract for new business

*Customer involvement

Inputs:*Who *How

long*What *How

many*Where *Other customer

requirements*When*How

Outputs:*Agreement with customer

*Location*Customer requirements *Billing

address *Pricing *Opportunity for new

business*# of pieces, people *Identifies

customer*All other forms


* < 1% missed parts*Job authorization or agreement for

all sorts


Application ISO 9001 Clauses: 7.1, 7.21

With What? (Machine, Materials):*Call/email from customer

*Call /email from engineer on site*Call/email from ISS employee

*Fax*Filled out by customer physically on

site

Process: Job Authorizations


With Who? (Training, Skills,Resources):*Office staff

*BUMs*Supervisors*Team Leads


*President*Contract for new business

*Customer involvement

Inputs:*Who *How

long*What *How

many*Where *Other customer

requirements*When*How

Outputs:*Agreement with customer

*Location*Customer requirements *Billing

address *Pricing *Opportunity for new

business*# of pieces, people *Identifies

customer*All other forms


* < 1% missed parts*Job authorization or agreement for

all sorts

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With What? (Machine, Materials):* QMS, Quality, Procedures, Instruction

Manuals* Management Reviews

* Defining Roles & Responsibilities

Process: Management



* President * HR

* CFO * All Staff

* BUMs* ISO Manager

How? (Methods, Procedures):* Meetings *

HR 6.2 * Manuals

* Procedures* President

* ISO Manager

Inputs:*President * Effective

Communication*CFO

*ISO Management Rep.*BUMs,

*HR* Computer Data Systems

Outputs:* Effective Communication with Staff

and Customers*Effective QMS System

* Meeting Company Objectives* Maintaining ISO Certification


* Internal & External Audits* Customer Satisfaction Base

With What? (Machine, Materials):* QMS, Quality, Procedures, Instruction

Manuals* Management Reviews

* Defining Roles & Responsibilities

Process: Management



* President * HR

* CFO * All Staff

* BUMs* ISO Manager

How? (Methods, Procedures):* Meetings *

HR 6.2 * Manuals

* Procedures* President

* ISO Manager

Inputs:*President * Effective

Communication*CFO

*ISO Management Rep.*BUMs,

*HR* Computer Data Systems

Outputs:* Effective Communication with Staff

and Customers*Effective QMS System

* Meeting Company Objectives* Maintaining ISO Certification


* Internal & External Audits* Customer Satisfaction Base


Application ISO 9001 Clauses: 4.2.1, 5.1, 5.5.1, 5.5.2, 5.5.3, 6.2, 7.4, 7.4.3, 8.1, 8.4

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Mission Statement

“To provide quality services while taking a hands-on personal ownership

approach to meet and exceed our customer’s needs and expectations.”

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presentation current 07 15 15 (002)

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