Presentation for Dream Feathers Technology Pvt Ltd

Dream Feathers Technology Pvt LtdDream Feathers Technology Pvt Ltd

Over the last 3 years (Operation started in June 2008) we have developed experience in the following cross industry offering services for the Telecom, Insurance, Banking, Financial, Travel & Hospitality industries. We have become the strategic choice of serving companies located across UK, USA and Australia and India too. In our pursuit of performance & improvement in client services, we have developed and implemented newer and innovative quality check measures that have powered the rapid growth.

Dream Feathers Technology Pvt LtdDream Feathers Technology Pvt Ltd OVERVIEW MISSION STATEMENTMISSION STATEMENT

Dream Feathers Technology Pvt Ltd was established in June 2008.

It is located in Kolkata, India. The Group already manages 100+

people. Total turnover of the company is well

over US $ 10,00,000. State of art contact center equipped

with state of the art technology. We cater high end, outsourced

telemarketing services globally. Our services include both outbound &

inbound telemarketing.

Our mission, at the core of our strategy is totally customer centric. We assure the consistency of the excellent quality service we offer. Exceeding the expectations of clients and their customers is the goal of our every trainer. Team leaders and TSR's......it's one more way that we demonstrate the value of choosing Dream Feathers Technology Pvt. Ltd. for outsourcing and co-sourcing needs. We endeavor to provide telemarketing solutions and exceed customer expectations.

Transition Methodology Hiring : We have tie up with different consultants to hire people. There are 3 round of interview takes place

for selection. After 3rd round, they need to go through client’s interview. Only on successfully completion of that a candidate gets selected for CCE.

Training : We have separate training department with all the training facilities. After Induction we start with

Generic training which is the intro of call center activities followed by Production Training and Floor training. Client conducts certification after the training period. Only certified candidates are given the opportunity for calling and for unsuccessful candidates

re-training takes places for 3 days.

Quality : Our Quality team is backed by very experienced analysts which consist of people with an experience

over 15 years with a mix of new generation breed of professionals in various business domains like services, logistics, banking, manufacturing and information technology where they have carved a niche in their own respective business domains. We generally audit 2 calls per telecaller per day or as per clients requirement. Weekly quality score is published to encourage the telecaller.

Information Security : We use firewalls for information security and also only specific sites can be accessed by the

employees due to high security.

Disaster Recovery : We use alternative Internet lines, also we have alternate VOIP lines from 2 different vendors. All the

other supporting disaster recovery tolls are used for safety purpose.

EMPLOYEE WELFARE SCHEMES STATUTORY WELFARE

The statutory welfare schemes include the following provisions:

Drinking Water: At all the working places safe hygienic drinking water is provided.

Facilities for sitting: suitable seating arrangements are provided.

First aid appliances: First aid appliances are provided and readily assessable so that in case of any minor accident initial medication can be provided to the needed employee.

Wash Room: A sufficient number of ladies and gents washrooms are provided in the port area in the vicinity of the work place of the office premises and maintained by an outsourced agency.

Pantry facilities: Cafeteria is provided so as to provide hygienic and nutritious food to the employees.

Lighting: Proper and sufficient lights are provided for employees so that they can work safely during the night shifts.

Changing rooms: Adequate changing rooms are to be provided for staff to change their cloth if required. Adequate lockers are also provided to the staff to keep their clothes and belongings.

EMPLOYEE WELFARE SCHEMES……… NON STATUTORY WELFARE

Many non statutory welfare schemes may include the following schemes:

Flexi-time: The main objective of the flextime policy is to provide opportunity to employees to work with flexible working schedules. Flexible work schedules are initiated by employees and approved by management to meet business commitments while supporting employee personal life needs, this facility is provided to all back office employees.

Employee Assistance Programs: Various assistant programs are arranged in house like counseling service so that employees or members of their immediate family can get counseling on various matters.

Harassment Policy: To protect an employee from harassments of any kind, guidelines are provided for proper action and also for protecting the aggrieved employee.

Maternity & Adoption Leave : Employees can avail maternity or adoption leaves.

Medi-claim Insurance Scheme: This insurance scheme provides adequate insurance coverage of employees for expenses related to hospitalization due to illness, disease or injury or pregnancy.

Employee Referral Scheme: The employee referral scheme is implemented to encourage employees to refer friends and relatives for employment in the organization.

Transportation: The organizations provides transportation facility to all night shift and evening shift employees from home till office .

Loans and Advance on Salary : We provides loan facility on three different occasions: Employees are provided with financial assistance in case of a medical emergency. Employees are also provided with financial assistance at the time of their wedding. Thirdly for any educational purpose. Employee can also avail a salary advance upto 50% of his salary before the salary due date.

Detail of Client – International Process

CLIENT COUNTRY TYPE INDUSTRY

TELECOM Australia Outbound Telecom

SURVEY Australia Outbound Energy

IT SUPPORT & HELPDESK

United Kingdom Outbound & Inbound

Technical Support

IT SUPPORT & HELPDESK

USA Outbound & Inbound

Technical Support

LEAD GENERATION

Canada Outbound Home Improvement

Detail of Client – Domestic Process

CLIENT COUNTRY TYPE INDUSTRY

Ananda Bazar Patrika

India Outbound Publishing House

IT SETUP

Dream Feathers Technology Pvt Ltd has in place state of the art technology to meet the global challenges. Its capability and equipment consists of :-

Connectivity - Leased -3 MBPS Capacity – 50 x 3 , mainly outbound Predictive Dialer Netgear Switch and Routers 100 MBPS Bay Network Layer 2 Switch IBM XEON Server with RAID 5 Compliance Complete power backup 100 KV electricity generation capacity Adequate spares at each location to ensure continuity Redundancy at every stage to ensure smooth operations

DATA PROTECTION

On behalf of our clients, we need to collect and use personal data about people including past, present and prospective Clients in order to carry out business and meet our clients' requirements effectively. We recognize that the lawful and correct treatment of personal data is very important to successful operations and to maintaining investor's confidence in ourselves and in our clients.

Any personal data that we collect record or use in any way whether it is held on paper, on computer or other media will have appropriate safeguards applied to it to ensure that we comply with our contractual obligations of confidentiality. We aspire to adhere to certain generally accepted principles of data protection, to the extent these are in our control as service providers. We use Juniper SSG 5 for restricted internet access.We use Key Logger to track the movement of each and every system in the network.We use intranet for all data storage hence making the entire office environment paperless. All the CD and USB drives have also been disabled.

These general principles state that personal data must be:

• Fairly and lawfully collected and processed. • Processed for limited purposes and not in any other way which would be incompatible with those purposes. • Accurate and kept up to date. • Not kept for longer than is necessary. • Kept secure• Delete all customers data after 3 months of receipt

INTERNET AND E-MAIL POLICY Internet and E-Mail Policy

Voice mail, email, and Internet usage assigned to an employee's computer or telephone extensions are solely for the purpose of conducting Company business. Some job responsibilities at the Company require access to the Internet and the use of software in addition to the Microsoft Office suite of products. Only people appropriately authorized, for Company purposes, may use the Internet or access additional software.

Software Access Procedure

Software needed, in addition to the Microsoft Office suite of products, must be authorized by your supervisor and downloaded by the IT department. If you need access to software, not currently on the Company network, talk with your supervisor and consult with the IT department.

Internet Usage

Internet use, on Company time, is authorized to conduct Company business only. Internet use brings the possibility of breaches to the security of confidential Company information. Internet use also creates the possibility of contamination to our system via viruses or Spyware. Spyware allows unauthorized people, outside the Company, potential access to Company passwords and other confidential information.

Removing such programs from the Company network requires IT staff to invest time and attention that is better devoted to progress. For this reason, and to assure the use of work time appropriately for work, we ask staff members to limit Internet use.

Additionally, under no circumstances may Company computers or other electronic equipment be used to obtain, view, or reach any pornographic, or otherwise immoral, unethical, or non-business-related Internet sites. Doing so can lead to disciplinary action up to and including termination of employment.

If any site is required to be accessed by the employees/management, it has to be approved by email from our Technical department and management and then only the internet can be accessed. No personal mails can be opened and no messenger services are installed in any machines

Email Usage at Company

Email is also to be used for Company business only. Company confidential information must not be shared outside of the Company, without authorization, at any time. You are also not to conduct personal business using the Company computer or email.

Please keep this in mind, also, as you consider forwarding non-business emails to associates, family or friends. Non-business related emails waste company time and attention.

Viewing pornography, or sending pornographic jokes or stories via email, is considered sexual harassment and will be addressed according to our sexual harassment policy.

Contact Us

Dream Feathers Technology Pvt Ltd N.D. Tower, 9/2G Topsia Road South Kolkata – 700046 West Bengal, India

Phone : 033-65404790 Website : www.dftechno.com Email : info@dftechno.com