We will talk about...

Intro

Brazil will be the host of 2 major sport events.

This represents New Challenges to: • Security• Safety• Health• Transport

Keep the public system working

&Support Major events

June/2013 – The Test EventStadiums, Hotels, Transportation, Security, Safety,

Health System…

It also test the CICC-RJ infrastructure and 6-year Planning

However…unexpected events happen

Things can go wrong

Our goal here isto present how the CICC-RJ

manage this unexpectedsituation of social unrest in

Rio during the Confederation Cup

Showing

Resilience X

Brittleness

We Hope…that this study will be useful not only for the CICC-RJ, as well as to

other C2 centers…

We Hope…Contribute with other studies that seek to understand why things go

wrong and why…

We Hope…Listen your feedback.

The ICCS

Integrated Command and Control System

ICCS aims to…Ensure the communication flow

between C2 Centers

Provide a National Planning

Receive, organize and share

feedback of actions incidents, etc.

Federal Government

CICC-N

CICC-R

CICC-M CICC-L

Security Response and Multi-agency Protection

Mayor / City Operations

State Government

National Coordination

Regional Command and Control Centers

Security Response Decentralized Tactical Protection

Rio de Janeiro C2 Center

CICC-RJ

CICC-RJ is the main

element in thecoordination of

security and safety actions in Rio de Janeiro

State

SecuritySafety

Transportation

Communication

Public Administration

More than 20 agencies

Daily Operations

Mega Events Support and

CrisesManagement

In this room they have aCommon Operational Picture (COP) showing• Schedules• Television News• City Traffic Information• Real-time monitoring cameras (streets, roads, stations)

The COP is managed by CICC-RJ CoordinationAgencies responsible for answering emergencies sit closer to COP.

Military Police

Fire Fighter Department

State Civil Defense

Mobile Emergency Service

What happened?

The unexpected Situation

Brazil

is known for…

Beautiful places

Happiness

Passion for Soccer

In late May, an increase of 20 cents in bus fares in several Brazilian cities

Started a series of protests

It took everyone by

surprise

Large protests are not common in

Brazil

1992 – President Collor

Impeachment

Diretas Já - 1984

1968 – End of Dictatorship

45 years since the last violentprotests.

What was new?

• Happened all over the country even in interior cities.

• They had no specific claim.

• There was no political or social leadership.

• The use of internet and social networks.

• Violence.

Understanding what was done.

Cognitive Task Analysis

CTA is a set of tools and techniques used to understand how people

think: how their mind work, what they struggle with, how they manage

to perform complex work adeptly and pluck inventive solutions…

“

”(Crandall, Klein and Hoffman 2006)

Knowledge Elicitation Data AnalysisKnowledge

Representation

Knowledge Elicitation

Documentary research

5 Interviews (CDM)

Observations

Data Analysis

Identifying Themes

Cataloguing Cues and Patterns

Capsulizing Incidents

Knowledge Representation

Timeline

Paper&

Brittleness

Results

Resilience

Results

Conclusion

Who we are.

Authors