Presentation on“e-Government Policy and Strategy”

ITSD “Government Through the Portal”Conference and Exhibition

Friday, 20 April 2001

Mr Alan Siu, Deputy Secretary forInformation Technology and Broadcasting

• Changing conventional approach of service delivery

• Breaking down bureaucracy between departments

• Customer-oriented and one-stop services to the public

• Driving the adoption of e-commerce in private sector

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Policy Objectives of E-Government

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An on-going process of transformation of government towards the conduct of internal operations and provision of services to the public via electronic means so that government services are provided in an anywhere and anytime manner.

Definition of E-Government

• To set target for electronic public service delivery

• To identify and drive flagship projects

• To review institutional framework

• To secure top management support

Key Elements of E-Government Strategy

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(continued)

• To enhance internal IT infrastructure

• To drive staff training and development

• To focus on business process re-engineering

• To break down bureaucracy and implement joined-up projects

Key Elements of E-Government Strategy

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All appropriate Federal Government services capable of being delivered electronically to be delivered via the Internet by 2001 (Australia)

All key Government services fully on-line by 2004 (Canada)

Where feasible all counter services available electronically by 2001 (Singapore)

100% of government services (with exclusion for policy or operational reasons) carried out elec

tronically by 2005 (U.K.)

Provide public access to government services and documents by 2003 (U.S.A.)

E-Government Targets

E-Government Targets

Targets must be achievable and realistic

• 90% of low value government procurement should be electronic by March 2001

Modernising Government White Paper, March 1999

• 90% target was always “aspirational”

• 40% of low value procurement through the use of credit cards

Computer Weekly, 15 February 2001

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• Confine to those services which have a public interface

• Confine to those services which are amenable to the electronic mode of delivery

E-Government Targets

A comprehensive survey

• Service Types include -

• booking of services or appointments

• submitting applications• submitting returns• changing particulars• making payment• making enquiry• making appeal• lodging complaint

E-Government Targets

Common types of services

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• Electronic Service Delivery (ESD)

• Electronic Data Interchange (EDI)

• departmental web-based interactive services

• e-payment via ATM / kiosk / phone / Internet

• ordinary e-mail• e-form submission• Interactive Voice

Response System (IVRS)

E-Government Targets

Common delivery channels of e-option

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Not yet available

Filing of Salaries Tax Returns for Individuals

One service

1,870,000 Available

Application for Trade Marks Registration

Application for Fishing Licence

One service

One service

265,000

6,300Not yet

available

Service NumberAnnual

CaseloadE-option

By service types: 33% services e-option available

By caseload: 87.3% services e-option available

E-Government Targets

Caseload approach

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• 1,369 services identified

• 188 million transactions per annum

• 65% services now already have an “e-option”

• Not justified to aim at a target of 100%

• Will promulgate a measurable, progressive and realistic target for providing e-option to services

• Review the target

E-Government Targets

Survey result

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Government-to-Citizen (G2C)

Government-to-Business (G2B)

Government-to-Government(G2G)

Government-to-Employee(G2E)

Flagship E-Government Projects

Four focal areas of development

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Government-to-Citizen (G2C)

Enhancement of public service quality

Government-to-Business (G2B)

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Enhancement of business environment

Government-to-Employee (G2E)

Foster an e-government culture

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Government-to-Government (G2G)

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Enhance administrative efficiency

E-Government Institutional Framework

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• Reorganise existing resources from ITSD and other supporting agencies (e.g. MSA and EU) to form a dedicated unit supporting E-Government

• Set up high level steering and monitoring mechanism, led by SITB, to oversee implementation

Top Level Commitment

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Top level commitment essential to success

• Visible leadership from the top

• Strong steer and drive from ITBB

• Commitment and ownership of heads of departments

Government IT Infrastructure

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A robust Government IT infrastructure to support e-government

• Government Office Automation Extension Programme (GOAEP)

• Government Backbone Network (GNET)

• Central Internet Gateway (CIG)• Central Cyber Government Offic

e (CCGO)• Government Public Key Infrastr

ucture (GPKI)• Government Systems Architectur

e (GSA)

Training and Development

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Foster an e-savvy culture and e-enabled workforce

• E-Government brings new way of business operation and new culture in service delivery

• E-Government as a core element of training courses

• IT skills training

• E-learning through Cyber Learning Centre

E-Government through Portal

Our Public Portal - ESD

• Three mega channels

• Nine service types

• Nearly 30 departments and public agencies

• Interactive search

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E-Government through Portal

Our Internal Portal - CCGO

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Promulgation of E-Government Strategy

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Formal announcement of the E-Government Strategy

• Promulgation of Revised Digital 21 Information Technology Strategy

• Briefing for bureaux and departments

• Briefing to Legislative Council Panel on Information Technology and Broadcasting

Thank you