presentation (ppt-750k)

11

DPI – May 2003DPI – May 2003Business Architecture: Business Architecture: Aligning Business and IT Aligning Business and IT StrategiesStrategiesPresenter: Mike Giovinazzo

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Our Objectives TodayOur Objectives Today Business architecture and the Zachman Business architecture and the Zachman

frameworkframework Why Business modeling in a public sector Why Business modeling in a public sector

enterprise is differententerprise is different How architecture becomes the foundation for How architecture becomes the foundation for

business / IT alignmentbusiness / IT alignment The value of using Business Architecture and a The value of using Business Architecture and a

Management Reference Model for government Management Reference Model for government services, andservices, and

The most recent trends in business architecture The most recent trends in business architecture across various levels of government in Canada across various levels of government in Canada and abroadand abroad

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Architecture is…Architecture is… ANSI/IEEE Std 1471-2000:ANSI/IEEE Std 1471-2000:

"the fundamental organization of "the fundamental organization of a system, embodied in its a system, embodied in its components, their relationships to components, their relationships to each other and the environment, each other and the environment, and the principles governing its and the principles governing its design and evolution"design and evolution"

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Business to IT Architecture

Architectural frameworks create structure and formal alignment of policy, work and systems design to meet the goals of an organization under constant change.

PolicyDesign

BusinessDesign

AutomationDesign

Social GoalsClients

Programs & Services

Processes

Workflow

Organization

Roles

LocationsResources

Events

Domains

Nodes

InfrastructureComponents

ApplicationFunction

Information

Interfaces

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BusinessArchitecture

Enterprise Enterprise ArchitectureArchitecture

Enterprise Architecture

TechnologyArchitecture

Business & IM/ITInnovation

Opportunities

ApplicationArchitecture

BusinessVision

InnovationOpportunities

InformationArchitecture

BusinessRequirements

Security Architecture

BusinessRequirements

IntegrationRequirements

IntegrationRequirements

Business &IM/IT

InnovationOpportunities

Alignment &Integration

Requirements

66 21

e.g. DATA

ENTERPRISE ARCHITECTURE - A FRAMEWORK

Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer

SYSTEMMODEL(LOGICAL)

TECHNOLOGYMODEL(PHYSICAL)

DETAILEDREPRESEN- TATIONS(OUT-OF- CONTEXT)

Sub-Contractor

FUNCTIONINGENTERPRISE

DATA FUNCTION NETWORK

e.g. Data Definition

Ent = FieldReln = Address

e.g. Physical Data Model

Ent = Segment/Table/etc.Reln = Pointer/Key/etc.

e.g. Logical Data Model

Ent = Data EntityReln = Data Relationship

e.g. Semantic Model

Ent = Business EntityReln = Business Relationship

List of Things Importantto the Business

ENTITY = Class ofBusiness Thing

List of Processes theBusiness Performs

Function = Class ofBusiness Process

e.g. Application Architecture

I/O = User ViewsProc .= Application Function

e.g. System Design

I/O = Data Elements/SetsProc.= Computer Function

e.g. Program

I/O = Control BlockProc.= Language Stmt

e.g. FUNCTION

e.g. Business Process Model

Proc. = Business ProcessI/O = Business Resources

List of Locations in which the Business Operates

Node = Major BusinessLocation

e.g. Business Logistics System

Node = Business LocationLink = Business Linkage

e.g. Distributed System

Node = I/S Function(Processor, Storage, etc)Link = Line Characteristics

e.g. Technology Architecture

Node = Hardware/SystemSoftware

Link = Line Specifications

e.g. Network Architecture

Node = AddressesLink = Protocols

e.g. NETWORK

Architecture

Planner

Owner

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Contractor

FUNCTIONING

MOTIVATIONPEOPLE

e.g. Rule Specification

End = Sub-conditionMeans = Step

e.g. Rule Design

End = ConditionMeans = Action

e.g., Business Rule Model

End = Structural AssertionMeans =Action Assertion

End = Business ObjectiveMeans = Business Strategy

List of Business Goals/Strat

Ends/Means=Major Bus. Goal/Critical Success Factor

List of Events Significant

Time = Major Business Event

e.g. Processing Structure

Cycle = Processing CycleTime = System Event

e.g. Control Structure

Cycle = Component CycleTime = Execute

e.g. Timing Definition

Cycle = Machine CycleTime = Interrupt

e.g. SCHEDULE

e.g. Master Schedule

Time = Business EventCycle = Business Cycle

List of Organizations

People = Major Organizations

e.g. Work Flow Model

People = Organization UnitWork = Work Product

e.g. Human Interface

People = RoleWork = Deliverable

e.g. Presentation Architecture

People = UserWork = Screen Format

e.g. Security Architecture

People = IdentityWork = Job

e.g. ORGANIZATION

Planner

to the BusinessImportant to the Business

What How Where Who When Why

John A. Zachman, Zachman International (810) 231-0531

SCOPE(CONTEXTUAL)

Architecture

e.g. STRATEGYENTERPRISE

e.g. Business Plan

TM

ZachmanZachman vs vs Business Business ArchitectureArchitecture

TechnologyArchitecture

ApplicationArchitecture

InformationArchitecture

OrganizationArchitecture

Time CycleArchitecture

RulesArchitecture

Business Architecture

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Government is Government is DifferentDifferent MandateMandate

Retailer closes East Coast outletsRetailer closes East Coast outlets Canada Post no longer delivers to NunavutCanada Post no longer delivers to Nunavut

JurisdictionJurisdictionCommercial product competes with consumer modelCommercial product competes with consumer model RCMP decides to expand to provincesRCMP decides to expand to provinces

ExpectationsExpectationsDoor Crasher Special – 50% off to first 500 clientsDoor Crasher Special – 50% off to first 500 clients E-File promo – first 500 users get 10% income tax E-File promo – first 500 users get 10% income tax

rebaterebate Service LevelService Level

Lavish Service is desired and appreciatedLavish Service is desired and appreciated Over Serving is deemed wasteful and extravagantOver Serving is deemed wasteful and extravagant

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21e.g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor









e.g. Semantic Model








e.g. System Design


e.g. Program


e.g. FUNCTION














e.g. NETWORK

Architecture

Planner

Owner

Builder

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING

MOTIVATIONTIMEPEOPLE



e.g. Rule Design













e.g. Timing Definition


e.g. SCHEDULE













e.g. ORGANIZATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architecture


e.g. Business Plan

TM

Business Architecture

Zachman Framework Public Service Reference Model

ClientOrganizations

OutcomesOutcomes

OutputsOutputs

GovernanceGovernanceProviderOrganizations

Authority

Accountability

Roles Responsibility

AuthorityAuthority

Accountability

Roles

AccountabilityAccountability

Roles ResponsibilityResponsibility

Usedin

Deliver

Accomplish

PSRM & ZachmanPSRM & Zachman

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ProviderOrganization

Authority

AccountabilityRoles

Responsibility

GovernanceClient

Organizations

IndividualClientsOutputs

Outcomes& Impacts

Public Service Reference Public Service Reference ModelModel

Used in

Deliver

Accomplish

Jurisdictions

Programs

Services

Processes

Resources

1010

Zachman Rows 1 & 2Zachman Rows 1 & 2

List of Things Important to beBusiness

Entity = Class of Business Thing

List of Locations in which theBusiness operates

Node = Major Business Location

List of Organizations Important to theBusiness


List of Events/Cycle Significant to theBusiness

Time = Major Business Event/Cycle

List of Business Goals/Strategies

End/Means = Major Business Goal/Strategy

List of Processes the BusinessPerforms

Process = Class of Business Process

DATA What FUNCTION How NETWORK Where PEOPLE Who TIME When MOTIVATION Why

SCOPE(CONTEXTUAL)

Planner

e.g. Semantic Model

Entity = Business EntityRelationship = Business Relationship

e.g. Process Model




e.g Work Flow Model

People = Organizational UnitWork = Work Product



e.g. Business Plan


BUSINESS MODEL(CONCEPTUAL)

Owner

1111

PSRM Elements in the PSRM Elements in the Zachman FrameworkZachman Framework


ResourcesResources

SemanticSemanticModel Model

ServicesServices JurisdictionsJurisdictionsPartiesParties

RolesRoles

TargetTargetGroupsGroups

Row 2:Row 2:

Row 1:Row 1:

SchedulesSchedules

CyclesCyclesLocationsLocations

ScenariosScenarios

WorkflowsWorkflowsBusinessBusinessNetworkNetworkModelModel

ServiceServiceProcessProcessModelsModels

AreasAreas

EventsEvents

PerformancePerformanceMetricsMetrics

Other ModelsService Integration Service Integration

and Alignment Modeland Alignment ModelState TransitionState Transition

ModelsModelsProgram ServiceProgram Service

Alignment ModelsAlignment Models

ProgramsPrograms

NeedsNeeds

GoalsGoals

StrategiesStrategies

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Business Architecture is Business Architecture is not just for IT alignmentnot just for IT alignment

Common Business View

Automation Plane

Business Plane

1313

Three Dimensions of Three Dimensions of AlignmentAlignment

ChangeInitiatives

Milestones

Priorities

Resources

ImplementationDependencies

BusinessDrivers

Objectives

Goals

Strategies

Justifications

Options

Linkages

DesignStandards

TargetDesigns

CurrentDesigns

DesignElements

Planners care about Strategic Alignment

Architects care about Design Alignment

Opportunities

Delivery Managers care about Logistical Alignment

Joint Interests

Capabilities

HumanFactors

Readiness

Values

State

Scope

Status

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Business Architecture – Business Architecture – (CMM)(CMM)Capability Maturity ModelCapability Maturity Model

NoStandard

Framework

Independent Project

Frameworks

Multi- Project

Alignment

Change Manage-

ment

Wide- Spread Multi- ProgramRe-Use

• Business architecture and IT architecture capability maturity may evolve at different rates• Methodology maturity is also evolving

PSRMEWTA Zachman

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Enterprise/Program/Enterprise/Program/ProjectProject Governance Governance

Enterprise

Program

Project 1 Project 2

21e.g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor



e.g. Data Defin ition

Ent = Fie ldReln = Address


Ent = Segment/Table/etc.Reln = Pointer/Key/ etc.



e.g. Semantic Model


List o f Things Importantto the Business


List of Processes theBusiness Perf orms


e.g. Application Arch itecture

I/O = User ViewsProc .= Appl ication Function

e.g. System Design


e.g. Program


e.g. FUNCTION



Lis t of Locations in which the Business Operates








Link = Line Specif ications



e.g. NETWORK

Architecture

Planner

Owner

Builder

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING




e.g. Rule Design



End = Structural AssertionMeans =Act ion Assertion



Ends /Means= Major Bus. Goal/Critica l Success Factor


Time = Majo r Business Event


Cycle = Processing CycleTime = S ystem Event



e.g. Timing Defin ition


e.g. SCHEDULE







e.g. Human In terface






e.g. ORGANIZATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architec ture


e.g. Business Plan

TM

21e.g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor



e.g. Data Definit ion

Ent = Fie ldReln = Address



e.g. Logi cal Data Model

Ent = Da ta EntityReln = Data Relationship

e.g. Semantic Model

Ent = Bus iness E ntityReln = Business Relationship







e.g. System Design

I/O = Da ta Elements/SetsProc.= Computer Function

e.g. Program

I/O = Control BlockProc.= La nguage Stmt

e.g. FUNCTION








Node = I/S Function(Processor, Storage, etc)Link = Line Characteris tics






e.g. NETW ORK

Architecture

Planner

Owner

Builder

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING

MOTIVATIO NTIMEPEOPLE

e.g. Rule Specificati on


e.g. Rule Design



End = Structural AssertionMeans =Action Asserti on

End = Business Objec tiveMeans = Busi ness Strategy

List of Business Goals /Strat

Ends /Means=Major Bus. Goal/Crit ical Success Factor

List of Events Signif icant

Time = Major Business E vent


Cycle = Processing CycleTime = System E vent


Cycle = Component Cyc leT ime = Execute

e.g. Timing Definit ion


e.g. SCHEDULE











e.g. Securi ty Architecture


e.g. ORGANIZATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architecture

e.g. STRATE GYENTERPRISE

e.g. Business Plan

TM

21e.g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor







e.g. Logica l Data Model


e.g. Semantic Model







I/O = User ViewsProc .= Appl ication Function

e.g. System Design

I/O = Data Elements/SetsProc.= Comput er Function

e.g. Program


e.g. FUNCTION



List of Locations in which the Business Operat es









e. g. Network Architecture


e.g. NETW ORK

Architecture

Planner

Owner

Builder

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING




e.g. Rule Design


e.g. , Business Rule Model











e.g. Timing Defin ition

Cycle = Machine CycleTime = Int errupt

e.g. SCHEDULE






People = Organizat ion UnitWork = Work Product

e. g. Human Interface



People = UserWork = Screen Formate.g. Security Architecture

People = Ident ityWork = Job

e.g. ORGANI ZATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architecture


e.g. Business Plan

TM

21e. g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor



e.g. Data Defini tion






e.g. Semantic Model








e.g. System Design

I/O = Data Element s/SetsProc.= Computer Function

e.g. Program


e.g. FUNCTI ON








Node = I/S Function(Processor, Storage, e tc)Link = Line Characteristics






e.g. NETWORK

Archi tecture

Planner

Owner

Builder

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING




e.g. Rule Design













e.g. Timing Defini tion


e.g. SCHEDULE



List o f Organizations







People = UserWork = Screen Formate. g. Security Architecture


e.g. ORGANIZATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architecture


e.g. Business Plan

TM

21e.g. DATA


Builder

SCOPE(CONTEXTUAL)

MODEL(CONCEPTUAL)

ENTERPRISE

Designer




Sub-Contractor



e.g. Data Defini tion






e.g. Semantic Model


List of T hings Importantto the Business




e.g. Application Arch itecture

I/O = User ViewsProc . = Application Function

e.g. System Design


e.g. Program

I/O = Contro l BlockProc. = Language Stmt

e.g. FUNCTION











Link = Line Specif ications



e.g. NETWORK

Archi tecture

Planner

Owner

Builde r

ENTERPRISEMODEL

(CONCEPTUAL)

Designer

SYSTEMMODEL

(LOGICAL)

TECHNOLOGYMODEL

(PHYSICAL)

DETAILEDREPRESEN-

TATIONS (OUT-OF

CONTEXT)

Sub-Contractor

FUNCTIONING



End = Sub-condit ionMeans = Step

e.g. Rule Design





List of Business Goals/St rat

Ends/Means=Major Bus. Goal /Critical Success Factor







e.g. Timing Defini tion


e.g. SCHEDULE

e.g. Mast er Schedule








e.g. Presentation Architect ure

People = UserWork = Screen Formate.g. Security Architecture


e.g. ORGANIZ ATION

Planner

Owner




SCOPE(CONTEXTUAL)

Architecture


e.g. Business Plan

TM

Project 3

1616

Architecture HelpsArchitecture Helps Re-invent service delivery to Re-invent service delivery to

constituents and government employeesconstituents and government employees Enable improves information sharing Enable improves information sharing

across government departmentsacross government departments Maximize return on IT investmentsMaximize return on IT investments Anticipate infrastructure requirementsAnticipate infrastructure requirements Leverage critical and secure dataLeverage critical and secure data Promote mission-driven selection of new Promote mission-driven selection of new

technologiestechnologies Shrink solution delivery timeShrink solution delivery time

Source: Metadata Vice-President Scott Bittler May, Source: Metadata Vice-President Scott Bittler May, 09,200309,2003

1717

The ValueThe Value

• Business is constrained by IT inability to quickly adapt to its changing needs

• IT a strategic partner with the business

• IT made no contribution at IT made no contribution at allall

• IT as expensive overhead

66%

30%

15%10%

Source: Fujitsu’s 2002 Information Technology Source: Fujitsu’s 2002 Information Technology Services Management SurveyServices Management Survey

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Food for thoughtFood for thought … … focusing on alignment with business focusing on alignment with business

strategy is irrelevant if your strategy is irrelevant if your "technology portfolio" is leaking oil, "technology portfolio" is leaking oil, spitting gas and spewing smokespitting gas and spewing smoke

… … make sure you have your lower level make sure you have your lower level architectural needs under control architectural needs under control before you start worrying about being before you start worrying about being the lofty goals of alignment the lofty goals of alignment

Jeff Tash (aka ITscout)Jeff Tash (aka ITscout)Flashmap SystemsFlashmap Systems

1919

Detailed Analysis

and Design

IT ServicesPerformanceMeasurement

SkillsRequirements

Review

Service Delivery Strategies

Customer Relations Strategies

Organization Design

Performance Mgmt Programs

Detailed Process Design

Performance Metrics Definition

Continuous Improvement Prog.

Job Definitions

Training & Development Plans

Client Satisfaction Analysis

IT Services Mapping

IT ServicesAssessment

Roles & Accountabilities Mapping & Review

IT Mandate Review

IT Services Mapping

Target ITOrganization

DefinitionRoles & Accountabilities

Mapping & Design

Management Reference Model for IS

2020

Architecture TrendsArchitecture Trends

2121

Meta GroupMeta Group– By 2005, 70% of Global 2000 enterprises By 2005, 70% of Global 2000 enterprises

will move beyond a pure technology will move beyond a pure technology architecture focus to include enterprise architecture focus to include enterprise business architecture (50%), enterprise business architecture (50%), enterprise information architecture (60%), and information architecture (60%), and enterprise solution architecture (70%). enterprise solution architecture (70%). Architecture teams that fail to move Architecture teams that fail to move beyond a technical focus will come beyond a technical focus will come under increasing pressure to under increasing pressure to demonstrate business value.demonstrate business value.

META Trend (March 2003): META Trend (March 2003):

2222

In the USAIn the USA Legislated or mandated EA initiatives Legislated or mandated EA initiatives Established Federal EA PMOEstablished Federal EA PMO

– http://www.feapmo.gov/http://www.feapmo.gov/ Most still struggle with “how-to”Most still struggle with “how-to” Other trends & signsOther trends & signs

– George Bush allocates $1 Billion to EA George Bush allocates $1 Billion to EA (Feb 2003)(Feb 2003)

– Government EA conference – JuneGovernment EA conference – June– Business Reference Model Business Reference Model

http://www.feapmo.gov/

2323

Clinger-Cohen Act (CCA) of 1996 CCA has three strong focus areas:

capital planning and investment control, enterprise architecture, and the resources to accomplish these processes. The target goals of the CCA include:

– Establish an EA that includes its current and target states,

– Establish a systematic Capital Planning and Investment Control (CPIC) process to manage the IT investments,

– Use the EA and CPIC process to maintain the current architecture and to build the “to be” architecture,

– Use costs, schedule and performance goals to monitor and mitigate risks, and

– Continuously update and manage the EA and CPIC to improve success.

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FEAPMO - USAFEAPMO - USA

““To facilitate efforts to transform To facilitate efforts to transform the Federal Government to one the Federal Government to one that is citizen-centered, results-that is citizen-centered, results-oriented, and market-based, the oriented, and market-based, the Office of Management and Budget Office of Management and Budget (OMB) is developing the Federal (OMB) is developing the Federal Enterprise Architecture (FEA), a Enterprise Architecture (FEA), a business-based framework for business-based framework for Government-wide improvement” Government-wide improvement”

2525

FEAPMO - USAFEAPMO - USA

Performance Reference Model

Business Reference Model

Service Component Reference Model

Data Reference Model

Technical Reference Model

Business Driven Approach

2626

Canadian Canadian MunicipalitiesMunicipalities Municipal Reference ModelMunicipal Reference Model

– Generic business model of municipal Generic business model of municipal programs and servicesprograms and services

– Adopted by MISA (Municipal Adopted by MISA (Municipal Information Systems Association) Information Systems Association)

– Used by 27+ Canadian municipalities Used by 27+ Canadian municipalities and at least 2 foreign municipalitiesand at least 2 foreign municipalities

– Proved to be extremely valuable Proved to be extremely valuable during the many municipal during the many municipal amalgamationsamalgamations

2727

Canadian Canadian ProvincesProvinces Ontario – perceived leaderOntario – perceived leader

– Using PSRM for past 8 yearsUsing PSRM for past 8 years– Formal architecture and planning process Formal architecture and planning process

and governance structure for the provinceand governance structure for the province– Have detailed architecture framework and Have detailed architecture framework and

standards for Ontario’s Enterprise standards for Ontario’s Enterprise Information ArchitectureInformation Architecture

Alberta, N.B. & B.C. and perhaps others Alberta, N.B. & B.C. and perhaps others also embarking on similar initiatives also embarking on similar initiatives

2828

Canadian Federal Canadian Federal GovmtGovmt Started with FAP (Federated Started with FAP (Federated

Architecture Program) Architecture Program) – Iteration One: Connectivity, Access to Iteration One: Connectivity, Access to

electronic information, Public assurances of electronic information, Public assurances of confidentiality, improvement of confidentiality, improvement of government administration government administration

BTEP (Business Transformation BTEP (Business Transformation Enablement Program) Enablement Program) – Next Iteration of FAPNext Iteration of FAP– Much stronger business focusMuch stronger business focus– BTEP overviews being given to individual BTEP overviews being given to individual

departments, ARB, … departments, ARB, …

2929

More TrendsMore Trends Business Architecture (BA) still evolvingBusiness Architecture (BA) still evolving

– Bottom Up trend still evidentBottom Up trend still evident– Methods and models being refinedMethods and models being refined– Tools like artifact repositories are immatureTools like artifact repositories are immature

Control & Interest is shiftingControl & Interest is shifting– Today: CIO’s to promote BA as part of the Today: CIO’s to promote BA as part of the

overall Enterprise Architectureoverall Enterprise Architecture– Business is fast adopting BA and making it Business is fast adopting BA and making it

part of the strategic and business planningpart of the strategic and business planning

3030

Some ResourcesSome Resources Business Architecture SIGBusiness Architecture SIG

– First meeting: target Fall 2003First meeting: target Fall 2003 Enterprise Architecture Open HouseEnterprise Architecture Open House

– Ontario Public Sector – June 16-18Ontario Public Sector – June 16-18““Business Transformation through Architecture”Business Transformation through Architecture”

www.eacommunity.comwww.eacommunity.com www.zifa.comwww.zifa.com

http://www.eacommunity.com/

http://www.zifa.com/

3131

Thank YouThank You