SCHIPHOL INTERNATIONAL HUB

INTRODUCTION

• Schiphol Amsterdam airport is Europe’s fourth-busiest airport.

• Handling about 50 million passengers and 1.5 million tons of freight per

year.

• It is often ranked among the world’s best airports by the Skytrax

passenger survey.

• Producing that sort of quality 24 hours a day, seven days a week imposes

high demands on the infrastructure and services, including Schiphol’s

network.

PROBLEM

• According to a 2009 LATA CATS survey. Moreover, mishandled

baggage is a $2.5 billion problem for this industry every year.

• Annually effect about 51 million passengers travelling through

Schiphol airport alone.

THE GOALS

• Realize a monumental 1% maximum loss of transfer baggage

(against the initial 22 million lost baggage);

• Increase capacity from 40 to 70 million bags; and

• Reduce cost per bag without increasing wait time.

SOLUTION

Baggage control

system - IS

Destination-coded vehicles

(DCVs),

Automatic bar code scanners

Radio-frequency identification (RFID) tags

High- tech conveyors

equipped with sorting machines

THE FUNCTION OF THE SYSTEMDCVs

• Move at high speed and do not come to a full stop to receive baggage

• The conveyors are extremely precise, depositing bags where they are needed at just the right time for maximum efficiency.

• DCVs are unmanned carts that can load and unload bags without stopping movement.

• Buffers and hot/ cold storage areas are used to avoid overcrowding

FRID

• Keep track of the location of each bag, its destination, and the time it is needed at that destination.

• To make sure that baggage is not lost, the system "reconciles" baggage with its owner, i.e. it checks if the baggage and the owner are actually on the same plane.

Automatic bar code scanner

• Scan all the bags once bags reach the gate.

High tag convenyor

• can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest

• The system can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest.

Q1: How Many Levels Of Complexity Can You Identify In Schiphol’s Baggage Conveyor Network?

• There are 3 level for schiphol’s baggage conveyor network:

21kilometers of transport tracks,

6 robotic units, and

9,000 storage capacitors,

(No extending the system with more surfaces)

Q2: WHAT ARE THE MANAGEMENT, ORGANIZATION AND TECHNOLOGY COMPONENTS OF SCHIPHOL’S BAGGAGE CONVEYOR NETWORK?

MANAGEMENT

Jointly work Advanced technology – Baggage control system

Renewing The

baggage

Control system

IBM

Vander lane

Granzebach

Complete System

Appointed 3 companies

Manager has estimated the budget for renewing the baggage control system is amounting $1.0 billion over a period of about 10 years.

Manager set organization strategy for responding to business challenges

• Hierarchy of authority

Management and the employees to be working toward the same vision

Different task for employee according to their authority e.g controller,

security and maintenance worker

Training all employees from the earliest stages of the project, and

doing so in the most hands-on way possible.

Employees were to be trained about managing a robot to handle the

baggage process.

ORGANISATION

• Separation of business process/operation

When the customers arrived at check in desk their bags are tagged

The tags contains the flight information/bar code/FRID that all of the

computer in the baggage handling system can read.

When computers in the system scan the bar code/detect the RFlD,

they process the information it contains and determine where to send

your bag.

After being scanned (at least) once, the system always knows where

the bag is at any point, and is able to redirect it based on three

parameters: (a) time of its flight; (b) priority: (c) size.

ORGANISATION

• Unique business process

driving a major effort to increase baggage processing capacity on the

strength of intelligent routing and optimization.

ORGANISATION

• Networking and telecommunication technology

3 million lines of source code

Networks; the internet

• Plan and control peripheral hardware and software

wide variety of sensor, actuators, mechanical devices and computer

• Advanced technology

Baggage- handling systems (includes destination-coded vehicles (DCVs))

Automatic bar code scanners,

radio-frequency identification automatic (RFID) tags,

high- tech conveyors equipped with sorting machines.

TECHNOLOGY

Q3: WHAT IS THE PROBLEM THAT SCHIPHOL IS TRYING TO SOLVE? DISCUSS THE BUSINESS IMPACT OF THIS PROBLEM

• Increase efficiency in baggage handling in the Schiphol International

airport, in Amsterdam, the Netherlands.

• Mishandled baggage is a $2.5 billion problem for industry every year and

this problem may annually affect about 51 million passengers travelling

through Schiphol airport alone.

• With the new system, the manager of Schiphol estimated this system

operate 99.9%of times while being able to minimize loss and damage in

that 0.01%

• This system is extremely expensive, but if implemented successfully it

can save 0.1% of $2.5 billion.

PROBLEM BUSINESS IMPACT

Mishandled baggage Loss $2.5 billion problem for industry every year and this problem may annually affect about 51 million passengers travelling through Schiphol airport alone.

Increase efficiency in baggage handling

- Sensors track the luggage of connecting flights, enabling real-time traceability at all points in the connection pipeline

- Estimated this system operate 99.9% of times while being able to minimize loss and damage in that 0.01%.

- implemented successfully it can save 0.1% of $2.5 billion.

PROBLEM BUSINESS IMPACT

Do not have interconnected system and intelligent system

- The solution seamlessly integrates data from Schiphol’s own systems as well as from airlines and third-party ground services providers.

- Intelligent: By comparing a bag’s location with underlying routing rules, Schiphol can identify potential problems and keep bags from missing their owners’ connecting flights.

Q4: THINK OF THE DATA THAT THE NETWORK USES. WHAT KINDS OF MANAGEMENT REPORTS CAN BE GENERATED FROM THAT DATA

DATA NETWORK REPORTS

Number of baggage Total number of business handling every year

Total loss Profit and loss report

Defect system- minimum loss and damage

Risk management report/ improvement system

Capacity of the baggage Actual capacity for the baggage

Automatic data scanner Efficiency of the data scanner

CONCLUSION

• Based on this case study we can conclude that the

management of Schiphol International airport has driving the

major effort to increase baggage processing efficiency and

capacity on the strength of intelligence routing and optimization

GROUP 7SAMIHAH AHMED

ALIAA MOHD ZIYADI

NITTARAJ A/L PERUMAL