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TRANSCRIPT
User Guide
Reporting tool for Managers
Engagement Survey 2016
Grupo Santander
© 2016 Korn Ferry. All rights reserved 2
Engagement model
Leaders
Talent
Performance / Reward
Respect and Recognition
Organización
People
Company
Processes and
Resources
Engagement
SPF
Enablement
Global Vision
Simple
Personal
Fair
Survey structure:
6 Themes
11 Dimensions
55 Questions
1 Open Question
Risk Culture (new)
Risk Culture
© 2016 Korn Ferry. All rights reserved 3
Content
1 INTRODUCTION AND EXPORTS 4
2 RESULTS OVERVIEW 10
3 RESULTS IN DETAIL 13
4 COMMENTS (SENIOR USERS ONLY) 20
© 2016 Korn Ferry. All rights reserved 4
1Introduction and Exports
© 2016 Korn Ferry. All rights reserved 5
Introduction - Login
EACH USER WILL RECEIVE A USER NAME AND A PASSWORD
TO ACCESS THE ONLINE PLATFORM.
https://reportal.euro.confirmit.com/reportal/login.aspx?PortalId
=2298
It is not possible to use the same user details simultaneously.
• For security reasons the session will expire after one hour
• This is the platform ID number for Santander
2298
© 2016 Korn Ferry. All rights reserved 6
Introduction – Welcome
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Print current page
Export in .pdf, .ppt or .xlsdocuments
Log out from the reporting platform
Change password
Return to the initial report
Select Unit (only for users with access to more than one unit)
Standard User Guide
© 2016 Korn Ferry. All rights reserved 7
Results Export – General
Select “Export” option
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1 Select the document format
2Indicate the email address the report will be sent to
3 Field to add some comments
5 Select the language
4 Indicate the scope of the report
6 Click on the “OK” button
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© 2016 Korn Ferry. All rights reserved 8
Results Export – PDF Report
We recommend you to export the full report in PDF format for a better use of the information. The spreadsheets (questions summary) can be exported in Excel format.
Select “PDF”
Indicate the email address the report will be sent to
Indicate “2. PDF - Full Report”
Select the language
Click on the “OK” button
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© 2016 Korn Ferry. All rights reserved 9
Key ConceptsINTERNAL COMPARATORS
2015 Trend = Benchmark with the 2015 results
Level Up = Benchmark with the immediate higher level
Specific Unit = Benchmark with a specific higher unit
EXTERNAL COMPARATORS
High Performing Norm = Korn Ferry Hay Group`s High Performing Companies Norm is a stretch target and shows the average survey scores from over 900,000 employees in 30 high performing organizations. This benchmark is based on company financial performance and engagement and enablement scores, with financial performance weighted more heavily.
Country Norm = This benchmark is based on data collected in organizations operating in the selected country.
GI Norm = This benchmark is based on data collected from over 6.4 million employees in 390 organizations around the world in a wide variety of industries.
Financial Norm = This benchmark is based on data collected from over 1.1 million employees in organizations operating in the Financials industry.
CALCULATION OF THE “INTENTION TO STAY” QUESTION:
Given your choice, how long do you plan to continue working for the company?
SIGNIFICATIVE GAPS: When your results are significantly above or below the benchmarks, scores are respectively displayed in green or red.
STRENGTHS AND OPPORTUNITIES: They are automatically calculated by the system based on the number of responses, the score to this question and the difference with internal and external benchmarks.
EMPLOYEES COMMENTS: To ensure the confidentiality of the participants, comments are displayed for groups with at least 30 comments.
Favorability breakdown according to the responses
Less than one year Unfavorable
From one to two years Unfavorable
From three to five years Neutral
More than five years Favorable
© 2016 Korn Ferry. All rights reserved 10
2Results Overview
© 2016 Korn Ferry. All rights reserved 11
Results Overview
Menu to display the organizational hierarchy of
Santander and select the unit you want to see the
results:
The arrows display the dependent units.
Click on “Apply” to select a unit.
This drop-down menu is included in each results page
(DASHBOARD, EXPLORE RESULTS, COMMENTS,
RESPONDENTS).
From the home page, click on any
buttons to access your results quickly
© 2016 Korn Ferry. All rights reserved 12
Dashboard
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1 Response Rate
2 Engagement and Enablement scores
3 Top scored dimensions
Comparison with level up unit
4 Comparison with 2015 results
6 Main Strengths of your unit
Provides an overview of
the keys results of the
survey
7 Main Opportunities of improvement of your unit
8 3 main Comments Themes (only Senior Users)
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© 2016 Korn Ferry. All rights reserved 13
3Results in detail
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Participation Rates
You can check the
response rate of the
selected unit
Response rate percentage of the selected
unit
Quantitative analysis compared to
Grupo Santander
© 2016 Korn Ferry. All rights reserved 15
Survey Dimensions
You can sort the
dimensions in relation to
your results
Apply external and internal
comparators
Select a dimension
© 2016 Korn Ferry. All rights reserved 16
Filters and Comparators
Apply external and internal
comparators
Choose up to 5 internal and
external comparators
© 2016 Korn Ferry. All rights reserved 17
Questions Summary
You can see the results
of all the questions
grouped by dimension
Apply external and internal
comparators
Number of answers for
each question
Percentage of positive, neutral
and negative answers
Differences with selected
comparators
Answers - distribution chart
© 2016 Korn Ferry. All rights reserved 18
Local Questions
Access the results of local
question (if applicable)
Apply external and internal
comparators
Select your local questions
Percentage of positive, neutral and
negative answers
+ internal and external comparators
© 2016 Korn Ferry. All rights reserved 19
Results Sorting Tool
Sort the results by
different predetermined
criteria (strengths,
opportunities for
improvement, etc.)
Apply external and internal
comparator(s)
Sort by different criteria:
Strengths
Opportunities for improvement
Question Trend 2015
GRUPO SANTANDER
10 questions with bigger % unfavorable
10 questions with lower % unfavorable
…..
© 2016 Korn Ferry. All rights reserved 20
4Comments
(Senior Users only)
© 2016 Korn Ferry. All rights reserved 21
Comments (Senior Users only)
Analyze the comments
of your teams searching
by topics and questions
Select a filter by topic and
by any questions answers
Number of comments for
each topic and their
frequency
Export comments in Excel
format
Shows comments
Thank you