PRESENTATION TITLE

Presented by:Name SurnameDirectorate

Date

Water Services RegulationRegulation Imbizo

Presented by:

Anet MuirActing Chief Director: Water Services Regulation

Date 13 May 2015

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Wat

er S

ervi

ces

Sect

or

Visi

on

• All people living in SA have access to adequate, safe, appropriate and affordable water and sanitation services, use water wisely and practise safe sanitation

• Water supply and sanitation services are provided by effective, efficient and sustainable institutions that are accountable and responsive to those whom they serve. Water services institutions reflect the gender and racial diversity in SA

Wat

er S

ervi

ces

Sect

or

Visi

on• Water is used effectively, efficiently and

sustainably in order to reduce poverty, improve human health and promote economic development. Water and wastewater are managed in an environmentally responsible and sustainable manner.

Role

of W

ater

Sec

tor

Regu

lato

r• Set and or interpret rules, standards and

where relevant grant approvals • Monitor compliance, analyse and publish • Make determinations and enforce

decisions, promote transparency and confidence in the action of the Regulator

Nati

onal

Wat

er S

ervi

ces

Stra

tegy

• Department developed and launched the National Water Services Regulation Strategy in January 2010

• Multi-facetted and programmatic approach allowing for progressive implementation of regulation appropriate to the maturity of the sector while supporting achievement of the development of local government objectives.

Thre

e le

gged

stra

tegy

Key

initi

ative

s an

d ta

sks:

D

rinki

ng W

ater

Qua

lity

• Revise National Drinking Water Quality Framework of 2007

• A more rigorous and special application of the enforcement protocol

• Rapid technical assessments of drinking water systems

• Increased emphasis on supply of drinking water quality data from WSA to the regulator

• Introduction of systems for monitoring and reporting drinking water quality by WSAs

Key

initi

ative

s an

d ta

sks:

D

rinki

ng W

ater

Qua

lity

• Ensure credibility of drinking water quality data through the drinking water quality laboratory strategy (use of credible labs)

• Intensive focus on the continuous capacity building of process controller/treatment plant operators

• Communication of the revised frameworks and attendant regulatory requirements to all WSA through prov. or other appropriate forums

• Monitor and report outcomes and risk by municipality through BD certification programme

Blue

Dro

p Pr

ogra

mm

e Su

cces

ses

• Significant improvement in the national average blue drop score

• Overall improvement of drinking water quality compliance

• Prominence to water safety planning as the basis for proactive risk based drinking water quality management

Blue

Dro

p Pr

ogra

mm

e an

d H

andb

ook

• Future of the BD certification Programme will be outlined in the Municipal Water Quality Management and Regulation Workplan (3yr Plan)

• Consideration to Targets set by Presidency• Future assessments will be conducted

biannually with progress inspections and reporting undertaken during alternate years. This will allow WSI sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management

Blue Drop Key Performance AreasNo KPA KPA

%Indicator Proposed

KPI%

1 Water Safety Planning

35% Water safety planning process 10%

Risk assessment 35%

Monitoring programme 30%

Credibility of DWQ Data 15%

Incident Management 10%

2 Process Management and Control

8% Works Classification Compliance 15%

Process control registration compliance

50%

Water Treatment Works’ Logbook 35%

3 Drinking Water Quality Verification

30% Microbiological DWQ Compliance 50%

Chemical DWQ Compliance 45%

Operational Compliance 5%

No KPA KPA %

Indicator KPI%

4 Management Accountability and Local Regulation

10% Management Commitment 30%

Publication of Performance 25%

SLA/Performance Agreement 15%

Submission of DWQ Data 30%

5 Asset Management

14% Annual process audit 20%

Asset register 15%

Availability & Competence of Maintenance Team 15%

O&M Manual 15%

O&M Budget and Expenditure 20%

Design capacity vs Operational Capacity 15%

6 Water use efficiency & Water Loss Management

3% Water balance 30%

WDM Strategy and BP incl implementation 30%

Compliance and Performance 40%

Outline of BD 10 year planBD Description 2014(%) 2016(%) 2018(%) 2020(%) 2022(%) 2024 (%)

1 Water Safety Planning

35 35 35 35 35 35

2 Process management and Control

8 10 10 10 10 10

3 Quality Compliance

30 30 30 30 30 30

4 Management Accountability

10 10 10 10 10 10

5 Asset Management

14 15 15 15 15 15

Bonuses 15 max 15 max 15 max 15 max 15 max 15 max

Penalties 10 max 10 max 10 max 10 max 10 max 10 max

Qualifiers Yes Yes Yes Yes Yes

Total 97 100 100 100 100 100

Outline of GD 10 year planND Description 2014(%) 2016(%

)2018(%)

2020(%)

2022(%)

2024 (%)

0 WD &WCM 3 - - - - -

1 Strategy & Planning - 30 20 20 20 20

2 Asset Management - 10 10 15 20 20

3 Technical Skills - 10 10 5 5 5

4 Credibility - 15 15 10 10 10

5 Compliance & Performance

- 35 35 35 35 35

6 Local regulation - - - 5 5 5

7 Customer Care - - 10 10 10 10

Bonuses - 17 max 17 max 17 max 17 max 17 max

Penalties - 10 max 10 max 10 max 10 max 10 max

Qualifiers - None None 100 100 100

Total 3 100 100 100 100 100

Key

initi

ative

s an

d ta

sks:

Effl

uent

Qua

lity

• Dedicate additional resources to the acceleration of licensing for waste water treatment plants

• Expand the scope and scale of WWTW being assessed by the regulator

• Expand the monitoring of wastewater discharges by the regulator for compliance with legislated standards and license conditions and report on outcomes and risks through the GD certification Initiative

Key

initi

ative

s an

d ta

sks:

Effl

uent

Qua

lity

• Utilise the priority municipal compliance initiative process and the regulatory enforcement protocol to address wastewater discharge issues where non-compliance is resulting in unacceptable risks to human life and the environment

• Enforce effluent discharge standards in accordance with the “polluter pays” principle as outlined in the WDCS

Key

initi

ative

s an

d ta

sks:

Effl

uent

Qua

lity

• Investigate incentives similar to those envisaged in the Drinking Water Quality Framework to promote good performance in the treatment of effluent and in managing effluent discharge quality

• Report on regulatory actions and outcomes and

• Investigate the accreditation of laboratories being utilised for the measurement of waste water discharge quality

Gre

en D

rop

Prog

ram

me

Succ

esse

sGREEN DROP COMPARATIVE ANALYSIS

Performance Category 2009 2010/11 2012/13Performan

ce trend

Number of municipalities assessed

98 156 (100%)152

(100%) →Number of wastewater systems assessed

444 821 824 ↑Average Green Drop score 37% 45% 46.4% ↑Number of Green Drop scores ≥50%

216 (49%) 361 (44%)415

(50.4%) ↑Number of Green Drop scores<50%

228 (51%) 460 (56%)409

(49.6%) ↑Number of Green Drop awards 33 40 60 ↑Average Site Inspection Score N/A 51.4% 57.0% ↑NATIONAL GREEN DROP SCORE

N/A 71% 73.8% ↑

Gre

en D

rop

Prog

ram

me

and

Han

dboo

k• Future assessments will be conducted

biannually with progress inspections and reporting undertaken during alternate years. This will allow sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management

Green Drop Key Performance AreasNo KPA KPA

%Indicator Proposed

KPI%

1 Process control, maintenance and management skill

10% Registration certificate of Works 10%

Registration of Process Controllers and Supervisors

40%

Competence of Maintenance team 10%

Site specific O&M Manual 30%

Operational Logbook 10%

2 Wastewater monitoring

15% Operational Monitoring 25%

Compliance monitoring (Effluent discharges)

35%

Laboratory used 5%

Analytical quality control 20%

Corrective action based on monitoring 15%

Green Drop Key Performance AreasNo KPA KPA

%Indicator Proposed KPI%

3 Submission of waste water quality results

5% Proof of 12 month data submission

>12 months =100%>11 months= 50%>10 months=20%More than 10 months=0%

4 Effluent Quality Compliance

30% Copy of authorisation and Effluent quality Standards

20%

Effluent quality categories90% microbiological compliance90% chemical compliance90% physical compliance

Compliance with:all 3 cat = 100%(1)&(2) = 80%(2)&(3) = 60%(1) only = 50%

Green Drop Key Performance AreasNo KPA KPA

%Indicator Proposed

KPI%

5 Waste water quality risk management

15% Wastewater Risk Abatement Plan (W2RAP) in place

50%

Wastewater Incident Management Protocol

20%

Implementation of protocol 30%

Site specific O&M Manual 30%

Operational Logbook 10%

6 Municipal bylaws 5% Proof of bylaws 40%

Evidence of bylaws enforcement 60%

Green Drop Key Performance AreasNo KPA KPA

%Indicator Proposed

KPI%

7 Wastewater treatment capacity

5% Documented capacity and operational loading

30%

Medium to long term planning – capacity for treatment system

40%

Medium to longer planning for capacity for collecting system

30%

8 Wastewater asset management

15% Annual process audit reporting and implementation plan of findings

25%

Condition assessment –reticulation network

15%

Infrastructure asset register 20%

O&M Budget and Expenditure 30%

Maintenance records of pump stations 10%

Green Drop 10 year PlanDescription 2017 (%) 2019 (%) 2021 (%) 2023 (%) 2025 (%)

1 Wastewater Risk Abatement Planning 20 20 25 25 25

2 Technical Skills 10 10 5 5 5

3 Operation, Maintenance, Monitoring 10 10 5 5 5

4 Effluent Compliance 30 30 30 30 30

5 Solids/Sludge Management 5 10 15 15 15

6 Management Accountability and Local Regulation 10 5 5 5 5

7 Asset Management 15 15 15 15 15

Bonus 15% max 15% max 15% max 15% max 15% max

Penalties' -5% max -5% max -5% max -5% max -5% max

Qualifiers YES YES YES YES YES

Total 100 100 100 100 100

Sum

mar

y of

key

task

s:

Reve

alin

g Pe

rfor

man

ce• The regulator will set up a regulatory

Information Management System (integrated and aligned with DWS’ other systems)

• The regulatory will promote benchmarking on the part of WSI and implement mandatory regulatory performance reporting for all WSAs

• The regulator will require water boards to report annually on a defined set of mandatory performance indicators that are independently audited

Sum

mar

y of

key

task

s:

Reve

alin

g Pe

rfor

man

ce• The regulator will introduce a system of

independent audits and assessments of regulatory information provided by WSA. Regulations will be promulgated to establish audit and assessment mechanisms for water services regulatory information

• The national water services regulator will report annually on sector performance including the mandatory regulatory performance monitoring measures for both water services authorities and water boards

• Audit capability and capacity will be developed

Sum

mar

y of

key

task

s:

Enfo

rcem

ent

• Review legislation and regulations with a view to strengthening enforcement mechanisms

• Investigate the institution of a penalty points system for relatively minor transgressions

• Review the enforcement protocol based on experiences gained in its use.

CMAs

• Responsible for water resource planning and management at catchment level, including licensing of water use and discharges, monitoring abstraction and discharges

• Responsible for the implementation of the National Monitoring Programmes which monitor resource quality at catchment level