Presentation to Portfolio Committee on Communications on Presentation to Portfolio Committee on Communications on

SAPO`s State of Readiness on the Digital Migration ProjectSAPO`s State of Readiness on the Digital Migration Project

AgendaAgenda SAPO TEAM

Mr George Mothema Chairperson

Mr Christopher Hlekane Group Chief Executive Officer

Ms Marietjie Lancaster Group Executive Strategy & Chief Information Officer

(Acting)

 

AgendaAgenda DTT PROJECT MAP

DTT Regulatio

ns

BDM Policy

Frequency Plan

Channel Licensing

Radio Stations

TV Channels

Service Information for EPG

Interactive Content

Playout

Coding and

Multiplexing

Contribution Linking

Transmitter

Network

STB Control System

DVB-T2 Standard Approval

Revise MHEG Profile

EPG User Interface

Revise STB

Standard for DVB-

T2

Manufacture STBs

Conformance Testing

Trademark

Certification

Wholesale Distributio

n

STB subsidy

Consumer Messaging

Marketing Channels

Retail

FTA Platform

Brand

Installations

On-ground support

Go-Live

Award STB RFP

Platform Management

DoC DirectAll Broadcasters

FTA Broadcasters

SENTECH

USAASA

SAPO

STB Manufacturers

ICASA

SABS

CPE InstallersRetailersAll

Customer Contracts

Acknowledgement: SABC

AgendaAgenda SAPO ACTIVITIES

DTT Regulatio

ns

BDM Policy

Frequency Plan

Channel Licensing

Radio Stations

TV Channels

Service Information for EPG

Interactive Content

Playout

Coding and

Multiplexing

Contribution Linking

Transmitter

Network

STB Control System

DVB-T2 Standard Approval

Revise MHEG Profile

EPG User Interface

Revise STB

Standard for DVB-

T2

Manufacture STBs

Conformance Testing

Trademark

Certification

Wholesale Distributio

n

STB subsidy

Consumer Messaging

Marketing Channels

Retail

FTA Platform

Brand

Installations

On-ground support

Go-Live

Award STB RFP

Platform Management

DoC Direct

USAASA

SAPO

STB Manufacturers

CPE Installers

Customer Contracts

Acknowledgement: SABC

AgendaAgenda Background

• The following projected numbers and dates were indicated for the planned STB rollout by the DOC/USAASA during the meetings held to date:

1. Projected number of needy households: 5 000 000

2. The following two types of decoders will be installed:

2.1 DTT decoder with standard grid antenna – Projected number 3.5m

2.2 DTH decoder with satellite dish – Projected number 1,5m

3. The rollout will take place in a phased-in manner per Province and SAPO will prepare itsdistribution plan accordingly.

 

AgendaAgenda

• A high level process flow working document for the Set-Top -box distribution has been designed covering the following broad areas:

1. Qualification criteria2. Business rules3. Television licence requirements4. Application process5. Communication and Marketing6. Voucher/payment7. Distribution8. Delivery9. Installation and support services10. Exchange/replacement of faulty equipment

Background

AgendaAgenda Main obligations in MOU

• Against the back ground of the discussions held on the high level process flow document, the parties agreed in principle that the main obligations of the DOC/USAASA and the Post Office will be the following, which have been included in the MOU:

1. The Doc shall in conjunction with USAASA-

1.1 finalize the qualification criteria and business rules for the rendering of the Services by the Post Office as part of the

Service Level Agreement;

1.2 ensure that all materials and services relevant to the STB will be provided to the Post Office on consignment in line with the

terms and conditions to be agreed to in the Service Level Agreement; and

1.3 Be responsible to pay to the Post Office the agreed remuneration for the rendering of the Services.

AgendaAgenda

2. The Post Office shall subject to the development of the required system changes, interfaces, databases and final business rules being agreed to by the Parties:-

2.1 capture and process applications for the registration phase;

2.2 set-up and manage the qualification criteria database;

2.3 facilitate the distribution, voucher/payment and delivery process of the STB and standard antenna/satellite dish;

2.4 facilitate the following with regard to the Installation and Support Services:2.4.1 Application process2.4.2 Set-up and management of the installation service database2.4.3 Notification to the registered Installer to go and complete the installation2.4.4 Payment of installation fees on receipt of the signed-off and verified Installation voucher;2.4.5 Exchange/replace faulty decoders

Main obligations in MOU, continue

AgendaAgenda

2.5 Submit daily the applicable data and payment files to the SABC and/ USAASA, respectively;

2.6 Transfer daily and electronically funds collected on behalf of the DOC into a specified bank account within an agreed period.

•The MOU was signed-off on 26 July 2012.

•An SLA with final commercial details based on the agreed upon processes will be completed by the respective parties

Main obligations in MOU, continue

AgendaAgenda• After the sign-off of the MOU, the SAPO Business Rules workshop was held with the DOC, USAASA and SABC to

discuss and formulate the SAPO Business Rules working document for the Set-Top -box project covering the following areas in detail: Set-up of qualification data base on behalf of USAASA Mapping of SAPO branch network with Radio stations, satellite areas, type of signal and location of needy

households per municipality area to determine the number of needy households, number and type of STB`s and marketing material to be distributed per post office outlet

Design registration application and Installation voucher form required for application and installation process (Fica on addresses- final criteria to apply)

Order and distribution process for STB boxes and related equipment (Warehousing and distribution to SAPO outlets, etc.)

Communication and marketing of the STB Box campaign (Co-branding and display of marketing material at SAPO branches, etc.)

Processing application form for STB boxes in accordance with qualification criteria Payments and issuing of STB box to qualifying applicants Set-up of Installer database on behalf of USAASA Notification process to Installers to arrange for installation of STB boxes Verification of installations via Installation voucher Payment of installation fees to Installers Replacement/exchange of equipment Daily processing of data and payment files for transmission to USAASA and SABC, respectively. Transfer of collected funds to USAASA and SABC.

• The Process Flow Document was updated and aligned with the outcome of the discussions held at the SAPO Business Rules workshop .

SAPO Business Rules

AgendaAgendaSABC Television licence requirements • The SABC informed the Post Office that the following Television Licence requirements will apply for the needy house

holds:

When taking out a licence for the first time, the full annual tariff is payable (i.e. R250.00).

Where a person qualify for a concessionary TV licence , the current license fee is payable. In accordance with the TV Licence Regulations, the following persons will qualify for a concessionary TV licence:

A receiver of a social grant from the State, on the basis of being an aged or disabled person as defined in the Social Assistance Act of 1992;

A person of 70 years or older, as from the beginning of the first licence year after turning 70, provided that such person does not share residential premises with anyone (other than a spouse or life partner) who is younger than 70 and who is not a family member of the holder of a domestic licence. 

In order to apply for a concessionary TV licence the person will have to apply to the SABC for such licence.

The current process for the payment of a TV licence on a monthly instalment basis.

• SAPO currently provides for the processing of normal TV licenses (i.e. applications and renewals) as well as for the renewal of existing concessionary TV licenses through its normal 3 rd Party Payment system at SAPO outlets. 

• SAPO will charge the SABC for the issuing of new TV licence applications and payments in accordance with the

standing SLA.

  

AgendaAgenda Status on implementation processItem no Task Start date Completion date % Completion Comments

1Engagement meetings held between DOC and SAPO on Senior Executive level 17-Jan-12 10-Feb-12 100%

2 Scheduling of SAPO Process Flow workshop for DTT-Project 2-Mar-12 2-Mar-12 100%3 Presentation to SAPO EXCO 2-May-12 7-May-12 100%4 Presentation to SAPO BOARD 28-May-12 31-May-12 100%3 Finalisation and sign-off of NDA 23-Apr-12 31-Jul-12 100%4 Finalisation and sign-off of MOU 23-Apr-12 31-Jul-12 100%5 Scheduling SAPO Business Rules workshop 3-Aug-12 3-Aug-12 100%

6Finalization and approval of Limited Bid document for design, printing and packaging of application and installation voucher form 3-Aug-12 31-Aug-12 98%

7 Finalisation and sign-off of Business Rules 3-Aug-12 TBA 80%Finalisation of outstanding issues

8Finalisation of SAPO Governance documentation (Project scope, charter, project plan and schedule) 3-Aug-12 31 Oct 12 90%

9 Finalisation and sign-off of SLA 3-Aug-12 30 Nov-12 60%

10

Finalize mapping of DTT rollout plan per municipality, signal station and satellite areas per SAPO branch to determine number of needy households per branch 3-Aug-12 TBA 50%

Dependent on statistics from USAASA

11

Finalize mapping of SAPO outlets to DTT signal and satellite radio stations and satellite areas to link and determine type of application form and equipment to/for SAPO branches 3-Aug-12 TBA 80%

Dependent on Roll Out Plan from Sentech

12Finalisation of all marketing related issues (Application and installation voucher forms, display materials, branding, etc) 10-Sept-12 TBA 10%

Qualifying criteria to be gazetted & finalised

13Finalisation of all distribution relates issues (Equipment, packaging, ordering, warehousing, etc) 12-Sept-12 TBA 60%

Dependent on STB Tender finalisation

14 IT Development (Design, development and testing) 30-Oct-12 TBA 15% Change in Business Rules15 Training 25-Sep-12 TBA 25%

16 Implementation 5-Nov-12 TBA 0%Finalisation of outstanding issues

AgendaAgenda