Presentation to Select Committee in Tourism

Ms Thembi Kunene5 September 2012

OLD vs. NEW SYSTEM

PUTTING THE S-T-A-R-S WHERE THEY BELONG

OLD

1 Fair

2 Good

3 Very Good

4 Excellent

5Exceptional

NEW

1 Acceptable

2 Good

3 Very Good

4 Excellent

5Outstanding

CATEGORY DEFINITIONS

WORDING TO ASSESSMENT AREAS

TOTAL AREAS TO BE ASSESSED

OLDNEW

6363 4343

TOTAL POINTS TO BE SCORED

NEW

1,0001,000OLD

460460

OLD SCORING METHOD

Assessor used own

judgement what score

to allocate

NEW SCORING METHODS - QIT SA SYSTEM

YESYES

NONO

UNIVERSAL ACCESSIBILITY

A FIRST IN THE HISTORY OF GRADING!

UA LEVEL - VISUAL

UA LEVEL - COMMUNICATION

UA LEVEL - MOBILITY

UA GRADING LEVELSUA GRADING LEVELS

Level 1 - Requirements for UA compliance for the category have been achieved.

Establishment achieves a score of 1-33%

UA GRADING LEVELSUA GRADING LEVELS

Level 2 - Requirements for UA compliance for the category have been achieved at a very

good standardEstablishment achieves a score of 34-66%

UA GRADING LEVELSUA GRADING LEVELS

Level 3 - Requirements for UA compliance for the category have been achieved at an

outstanding standardEstablishment achieves a score of 67-100%

APPLICATION OF UA GRADINGAPPLICATION OF UA GRADING

UA Grading has been integrated with and forms part of the standard TGCSA grading criteria for all star grading categories of accommodation and MESE

It is an assessment that is undertaken on all star grading at no extra charge to the establishment.

The UA grading does not affect the standard quality and star grading assessment of the property.

There are on average 200 grading questions that need to be answered.

Scoring MethodsHotel

Standard Criteria Building Exterior 69

Bedrooms 225

Bathrooms 136

Public Areas 80General Facilities 26 536

Category Specific Criteria

Dinning Facilities 155

General Services and Service 160Housekeeping Services 70

Additional Facilities 28

Responsible Environment 51 464 1000

EXAMPLE OF CRITERIAEXAMPLE OF CRITERIA

NUMBER OF UA PROPERTIES NUMBER OF UA PROPERTIES

HOTEL91

LODGE93

GUEST HOUSE318

BED AND BREAKFAST169

COUNTRY HOUSE20

SELF-CATERING110

TOTAL 801

CURRENT CURRENT IT IT CHALLENGES !!CHALLENGES !!

• UA Grading questions on QiT are prepopulated with the answer YES

• System does not allow for a not applicable option,

• QiT system error with scoring - confirms a UA Grading status even if only a few questions are completed.

• Assessors have to complete a long list of assessment questions when it is obvious the property cannot meet the requirements.

• Some assessors submitting results of full UA compliance without a proper assessment

• The criteria questions are not clear and up to date with industry trends – extremely high standard.

• Property owners don’t want to be UA Graded – perception of cost factor to them

CURRENT CURRENT ASSESSORASSESSOR CHALLENGES !! CHALLENGES !!

THE WAY FORWARDTHE WAY FORWARD

QiT System full re-testing of all possible scenarios and double testing – end Sept 2012.

3-year Review of the Grading Criteria – key UA stakeholders under guidance of Ms Amor Malan – a member of the Awards Committee – 1 April 2013

Development of a UA Technical Guide to assist both establishments and assessors understand the requirements of UA Grading better – on standby until 3-year Review.

Property Type EC FS GP KZN LP MP NC NW WCGrand Total

Backpacker & Hostelling 13 3 6 8 1 3 3 1 28 66

Bed & Breakfast 220 19 183 270 27 43 41 34 323 1160Caravan & Camping 19 3 1 11 12 7 10 6 20 89

Country House 30 2 19 17 6 11 3 2 69 159

Guest House 237 57 424 160 55 103 105 82 591 1814

Lodge 48 6 42 67 78 51 18 45 29 384

Self catering 119 34 97 191 76 66 37 28 705 1353Total Non-Hotel Accommodation 686 124 772 724 255 284 217 198 1765 5025

Hotel 55 24 153 102 30 27 24 19 178 612Total Accommodation 741 148 925 826 285 311 241 217 1943 5637

MESE 6 11 74 6 12 17 8 16 13 163

Grand Total 747 159 999 832 297 328 249 233 1956 5800

Establishments SummaryEstablishments Summary

As at end June 2012As at end June 2012

Property Type EC FS GP KZN LP MP NC NW WCGrand Total

Backpacker & Hostelling 704 129 220 700 74 77 400 32 994 3 330

Bed & Breakfast 1 548 120 1 193 1734 322 369 264 323 1 728 7 601Caravan & Camping 628 62 28 929 619 444 196 783 1 404 5 093

Country House 334 26 249 180 81 108 17 28 772 1 795

Guest House 2 453 562 4 260 1 545 813 1 112 1 039 897 4 451 17 132

Lodge 512 206 1 036 1 165 1 266 965 403 926 440 6 919

Self catering 1 095 338 835 1 646 1 471 1 578 281 1 099 3 546 11 889Total Non-Hotel Accommodation 7 274 1 443 7 821 7 899 4 646 4 653 2 600 4 088 13 335 53 759

Hotel 3 788 1 553 17 873 8 933 1 711 2 034 1 051 2 048 15 085 54 076Total

Accommodation 11 062 2 996 25 694 16 832 6 357 6 687 3 651 6 136 28 420 107 835

MESE 25 32 541 28 39 46 12 56 66 845

Grand Total 11 087 3 028 26 235 16 860 6 396 6 733 3 663 6 192 28 486 108 680

Number of Rooms/Units/Sites SummaryNumber of Rooms/Units/Sites Summary

As at end June 2012As at end June 2012

THANK YOUTHANK YOU