presentation to the tarrant county commissioners court
DESCRIPTION
TRANSCRIPT
Tarrant CountyTarrant CountyInformation Technology Information Technology
Strategic PlanStrategic Plan
FY 2005 – 2010FY 2005 – 2010
Steve Smith, Chief Information Steve Smith, Chief Information OfficerOfficer
January 2005January 2005
Progress Since 2000Progress Since 2000
FY01 Strategic Plan FY01 Strategic Plan proposed 48 proposed 48 projectsprojects
96% of projects 96% of projects completed or in completed or in progressprogress
Resulted in Resulted in modernization of modernization of infrastructure and infrastructure and system of system of governancegovernance
Tarrant County’s Tarrant County’s ChallengeChallenge
Rapid population Rapid population growthgrowth
Increasing Increasing demand for demand for servicesservices
County needs County needs new methods of new methods of service deliveryservice delivery
G.K. MaeniusCounty Administrator
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E-Commerce Offers E-Commerce Offers New PossibilitiesNew Possibilities
Provide services Provide services at convenience at convenience of the publicof the public
Some services Some services available 24/7available 24/7
No need to travel No need to travel downtown for downtown for simple simple transactionstransactions
Marti VanRavenswaayCommissioner, Precinct 2
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Goal: Create a Goal: Create a Services-Oriented IT Services-Oriented IT OrganizationOrganization Customer-focusedCustomer-focused Enable Department’s service Enable Department’s service
deliverydelivery Department in control of dataDepartment in control of data ResponsiveResponsive EfficientEfficient Faster, Better, CheaperFaster, Better, Cheaper
IT Organization TodayIT Organization Today
Classic Engineering groupClassic Engineering group Silos of technical disciplinesSilos of technical disciplines
Director ofOperations
WindowsServers
Networks DatabaseMainframe Operations
IT Organization IT Organization TomorrowTomorrow
Service-Service-orientedoriented
Focused on Focused on customer needscustomer needs
Accountable for Accountable for service deliveryservice delivery
OperationalServices
RecordsManagement
ServerAdministration
ServerAdministration
DatabaseManagement
MS Exchange
Network
Gartner says:Gartner says:
““The ISCo maintains an unwavering focus The ISCo maintains an unwavering focus on the customer and its needs, while on the customer and its needs, while aggressively pursuing integrated aggressively pursuing integrated process management as the primary process management as the primary vehicle for fulfilling service offerings. vehicle for fulfilling service offerings. This dictates an organizational structure This dictates an organizational structure focused on services and processes.”focused on services and processes.”
Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Gartner, Inc.: January 2003. Gartner, Inc.: January 2003.
IT StrategiesIT Strategies
Business AlignmentBusiness Alignment Simplified ArchitectureSimplified Architecture Structured ProcessesStructured Processes Performance MeasuresPerformance Measures
Strategy: Business Strategy: Business AlignmentAlignment
Relationship Relationship ManagersManagers
Learn business Learn business needsneeds
Develop catalog Develop catalog of servicesof services
Design solutionsDesign solutions
Alan LevyAssistant District Attorney
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Strategy: Simplified Strategy: Simplified ArchitectureArchitecture Reduced complexity = reduced Reduced complexity = reduced
costscosts Create standard architecturesCreate standard architectures Consolidate vendor supportConsolidate vendor support Example: managed workstation Example: managed workstation
refreshrefresh
Strategy: Structured Strategy: Structured ProcessesProcesses Project Management Office (PMO)Project Management Office (PMO)
– Consistent development Consistent development methodologymethodology
– Departments know what to expectDepartments know what to expect Operations ProcessesOperations Processes
– ITIL for service managementITIL for service management– Consistent Help Desk processConsistent Help Desk process
Strategy: Performance Strategy: Performance MeasuresMeasures
Project Management Project Management ControlsControls– RequirementsRequirements– BudgetBudget– ScheduleSchedule– Earned ValueEarned Value
Service Service ManagementManagement– Service Level Service Level
AgreementsAgreementsAlan LevyAssistant District Attorney
Suzanne HendersonCounty Clerk(click image to play video)
Organization: IT Organization: IT Department StructureDepartment Structure Focus on Customer NeedsFocus on Customer Needs Organize around Service DeliveryOrganize around Service Delivery Increase Operational CapabilityIncrease Operational Capability Engage Partners for Software Engage Partners for Software
DevelopmentDevelopment Streamline Support StructureStreamline Support Structure
Organization: IT Organization: IT TrainingTraining Focus on Operational ExcellenceFocus on Operational Excellence Service Process ManagementService Process Management Service MeasurementService Measurement Train Service SkillsTrain Service Skills
– Customer serviceCustomer service– ““Soft skills”Soft skills”
Project ManagementProject Management
Organization: End Organization: End User TrainingUser Training
Train All County Train All County Employees on Employees on Computer SkillsComputer Skills
IT to Provide IT to Provide TrainingTraining
Benefits:Benefits:– Lowered Support Lowered Support
CostsCosts– Improved Improved
ProductivityProductivity
G.K. MaeniusCounty Administrator
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GovernanceGovernance
IT Steering CommitteeIT Steering Committee IT Technical CommitteeIT Technical Committee Departmental BudgetingDepartmental Budgeting
– OperationsOperations– Strategic ProjectsStrategic Projects
Questions?Questions?
Steve Smith, Chief Information OfficerSteve Smith, Chief Information OfficerTarrant CountyTarrant County100 E. Weatherford, Suite 403100 E. Weatherford, Suite 403Fort Worth, TX 76196Fort Worth, TX 76196(817) 884-3850(817) [email protected]@tarrantcounty.com
More information available on the web:
http://www.tarrantcounty.com