presentation wildix autumn convention 2013
TRANSCRIPT
Autumn 2013Wildix Business Partner Convention
There is something in the air
WMS 3.0was presented in January 2013
839 new WMS 3.0 deployments from January
6 installations per day
Wildix 2013 H1 Performance
Italian Market
Wildix & Gartner
3 vendor briefings - May June 2013
Gartner CIO summit in Milan - May 2013
Gartner Symposium in Barcelona - Nov 2013
Welcome to
WMS 3.20 Evolution
Active DirectoryIntegration
SIP Trunks over TCP
TLS / SRTP Security
iOS APPAndroid APP
Active Directory IntegrationLo
gin
Automatic LoginCTIconnect
Zero DistanceAutostart
Improved Login UsabilityAutostart of CTIconnect and Zero Distance after
Active Directory Login
Trunks over TCP
WMS 3.20
SIP TRUNK OVER TCP
Integration WMS 3.20 with MS LyncSIP protocol with Transport Layer Security (TLS)
using Transmission Control Protocol (TCP)
Lync ServerWildix PBX
TLS /SRTP
TLS / SRTP Security
New flexible high securityTLS/SRTP Secure Voice Encryption
implemented in mixed configuration (local and remote extensions)
WMS 3.20
Wildix PBX
Remote extensions
INTERNET
iOS App
Call transfer
Screen rotation
Improved battery life
Reliable Message notification
Bluetooth support
Android App
Reliable connection
Screen rotation
Improved battery life
Reliable Message notification
TAPI Support
Conference
W-AIR
Zero Distance
Routing point support
VOXTRON Call Center Software
SAP Business OneSAP R3
Camrivox:Outlook, Salesforce,
Dynamics, ...
TAPI Integrations
Microsoft Compatibility
Internet Explorer 11
WO4FXS/FXO PoE Support
Wildix Phones W04FXS W04FXOWAIR-BASE W01GSM W01FXS
Switch Wildix PoE
Success story: TEMPUR Tempur created the material that helped NASA Astronauts to relieve the pressure suffered during the launches.
Tempur is present in 76 countries.
Success story: TEMPUR
The solution strong points:
Virtual MachineiOS Apps
Android Apps
availability of colleagues
WORLDWIDE
Active Directory
Branch office
Branch office
Branch office
Branch office
WMS NETWORK
HQ Italy
Success story: Conqord Oil
Desktop user profile
Active Directory Login
E-mail account and signature
Telephone extension
CTIconnect online
Active Directory Login
Secondthere is something in the air ...
Kite is a professional HTML 5 solution for real-time communications which needs only a browser and is totally integrated into the Wildix UC system.
supported by 1.000.000.000 devices
Based on WebRTC technology
Kite is a direct and free of charge way to contact a company using only the Web:
FullyCustomizable
No software Plugins
Integrated with your Wildix 3.20 UC
system
Use Case
Online customer Call center
Kite Us!Click here to get informations
chatvoice call
information on the customer activity
Use case: Wildix
CTIconnect
Kite Us!
WebsiteKite Call
Nicolae’s phone
Kite Features
CHAT
CALL
VIDEOCALL
DESKTOP STREAMING
ALL THE UNIFIED COMMUNICATIONS
FEATURES IN THE BROWSER
What does Kite really provide?
Point to point Audio and Video
Customer’s Browser
Operator
browser to browserconnection
VIDEO
AUDIO
AUDIO
Wildix PBX
SIGNALING AND CHAT
Kite Mediator
cloud
Kite Auto-routing in WMS Network
MILAN
ROME
ODESSA
PARIS
300S
M
S
S
300 ?
300 on PBX PARIS
300
Customer’s Browser
Kite Mediator
cloud
Pick up on all Wildix Devices
WildixPBX
Web call
phone
CTIconnectAPP
W-AIR
Customer’s Browser
Mobility
Connected User Update
Website user
Nicolae
Web call Transfer / Forward
Transfer / Forwardreported to customer
Eugenio
Kite on Your Website
kite.wildix.com/pbx-mac-address/phone-number
Contacts
contact 1 URL 1
contact 2 URL 2
contact 3 URL 3
contact 4 URL 4
contact 5 URL 5
contact 6 URL 6
Kite API
kite.wildix.com/pbx-mac-address/phone-number/api/avatarShow User Avatar
kite.wildix.com/pbx-mac-address/phone-numberLink to start a call
kite.wildix.com/pbx-mac-address/phone-number/api/presence/image
Show Image User Presence
kite.wildix.com/pbx-mac-address/phone-number/api/geolocation
Show User Geolocation
Third
Web Revolution
Web API
Web APIIntegrations with Web applications
Javascript Telephony API allows the control of the devices connected to the corporate Wildix PBX
CRM
ERP
WEB applications
Unified Communications
Web APILicense
CEBP
Wildix Web API
Javascript Telephony API
HTTP connection
Telephony Plugin
Telephony features supported:• make a call• answer or decline a call• put a call on hold and resume• blind transfer• bridge two calls (attended transfer) • start and stop call recording• hangup
Devices supported:• Wildix WP phones (except WP400) • Zero Distance client• W-AIR Telephones
Chat Plugin
Chat plugin allows chat messages with all the users logged
Presence Plugin
Presence plugin allows you to monitor the presence status of the colleagues and their location and to show your own presence status and location
Thank you.
See you at
Wildix Convention 2014
January 16 - 17
There will be something in the air