presentazion chloride life®.net 2011
TRANSCRIPT
LIFE ®.netRemote Diagnostic System
Customer requirements
Long-distance Insurance For Energy
24/7 Remote Diagnostic Service Failure prediction
Data Analysis for trend detection
Vital system parameters inspection
Immediate problem identification
Improved first visit fix rates
Superior asset management
Systems Worldwide Distribution Australia Argentina Austria Brazil China Chile Czech Republic France Germany Greece India Italy Kazakhstan Japan Poland Portugal Russia Saudi Arabia South Africa Singapore Syria Spain Thailand Turkey UK USA
26 LIFE ®.net regional stations
5.0005.5006.0006.5007.0007.5008.0008.5009.0009.500
10.00010.50011.00011.500
2005
/06
2006
/07
2007
/08
2008
/09
2009
/10
2010
/11
(*)
LIFE® Connections
90%
10%
Connection Media type
Phone
IP
LIFE ®.net - Fact and Figures
LIFE® ExperienceMonitoring years 48.000
(Since Neanderthal Man)
Updates number 15 Millions
(*) YTD December, Chloride FY
LIFE ®.net – Maximize Availability
Source, LIFE MMS data base
LIFE ® Service Delivery Process
24/365 coverage with 2 hours call response time from the emergency call
“Skilled“ technical engineers that respond to the Customer
A Call Center which is a Customer Help Desk: Recall service after warning and severe warning calls acting as
consultant
Deliver regular reports to the customer
Immediate response in case of emergency performed by competent staff
LIFE ® is designed for the service organization,that is structured to take full advantage from its usage
Why It Is Important For Customer
Virtual service engineer next to every UPS 24/7 LIFE ® allows an asset management of programs plant
growth. Complete history log Each UPS call is in fact a "maintenance visit”
Customer rely on the Emerson Network Power experts for obtaining the best UPS reliability
How LIFE ®.net system works
LIFE ®.net - System Layout
RegionalMonitoring Stations
Customer’s UPS MasterMonitoring Station
Field Service Engineer
LIFE ®.net Works Inside The UPS Control
UPS CONTROL
LIFE.netALS layer
Analysis and Logging System
EVENTS MEASURES
UPS CALLS TO LIFE CENTRE
The UPS Call Types
Normal– Programmable,
typically 24 hours
– Download the LIFE log
– Verify the connection link
Log buffer full
Emergency
– Manual operation
– Critical condition
– Fault
Manual– On user’s
request
– Bidirectional
– Remote monitoring for the ON LINE session
LIFE ® Service Delivery ProcessRECEIVED UPS CALLS
AlarmEnvironmental Warning Severe warningNormal
Regular UPS perfomance
UPSout of tolerance
status
Analysis, reporting and
Call to Customer
UPSload at risk
Calls the Customer for suggesting
actions
Critical conditions or
faults
Dispatch Engineers to site
and call to Customer
Analisys of the UPS basic
trends for failure prediction and
reporting
Alarm notification to the service engineer’s mobile phone
Unattended Monitoring Station24/7 Operation
UPS sites
LIFE.net centreField Service
Engineer
Remote Connection using any possible means ( VPN, 3G , Dialup)
Unattended Monitoring Station,24/7 Operation
UPS sites
LIFE.net centre Field Service Engineer
Application snapshots
Service From Demand To Proactive
UPS EXPERT ANALISYS ENVIRONMENT LOAD BATTERY
DRIVE SERVICETEAM
CUSTOMER’STECHNICALREFERENCE
REPORTING
Report Analysis And Comments Events section
– Mains Failure detail– Brownouts detail– Battery test detail– Overload detail
Graph section– Output current– Battery room temperature– Other selectable
UPS Connection Options
GSM/DIALUP
Non intrusive approach
Solution when land lines is unavailable
PSTN
Analogue phone line
It can be an internal PABX line
Dedicated line means not shared with other phone apparatus (fax or modem)
LIFE over IP
• Transmission band width increment
• Communication cost decrement
• HTTP Client
LIFE ® OVER IP CONCEPTS
Does exist an alternative to the analogue phone line?
UPS To LIFE ®.net Using The Internet Some customer have difficulties
to provide analogue phone lines.
Customers can choose to adopt
the phone lines or the network,
in accordance with their needs.
Future development -> new
LIFE ®.net services.
Transmissionbandwidthincrement
Phone linesunavailability
Phone linesalternative
Decreasecommunication
costs
SECURITY
Why IT Community Accepts The LoIP?
IF COMPANY’S EMPLOYEE CAN NAVIGATE IN INTERNET…
... SO THE UPS CAN NAVIGATE IN INTERNET
Why IT Community Accepts The LoIP?
The LIFE ® Over IP Is Accepted Becasue
It is a system compatible with the IT security plan alreadyadopted by the IT specialist of our customers.
No modification is requested to the existing IT security plan.
As every web-browser the communication will be onlyoutgoing, from the customer network to the LIFE web server
LIFE ® over IP – IT Advantages Is an HTTP CLIENT.
Is compatible with PROXYserver.
Compatible with system using DHCP (where the IP address are automatically assigned)
Do not require a PUBBLIC IP address
Has the Heart Beat System (HBS), to verify every 30 seconds the connection
PROXY SERVER
LIFEHTTP
SERVER
LIFE.NETWATCH
STATIONLIFEHTTP
CLIENT
ENTERPRISE NETWORK CHLORIDE VPN NETWORK
UPS
INTERNET
LIFE ® Over IP – An accepted solution
PROXY SERVER
LIFEHTTP
SERVER
LIFE.NETWATCH
STATIONLIFEHTTP
CLIENT
ENTERPRISE NETWORK CHLORIDE VPN NETWORK
UPS
INTERNET
IF COMPANY’S EMPLOYEES CAN NAVIGATE ON INTERNET… SO CAN THE UPS