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Slide 2 Presented by: Chris Wease, National Sales cwease@summation360.com (704) 695-2686 The City of Bartow, Florida Slide 3 TWI Customers Over 500 customer implementations Slide 4 Billing Household Survey, Fiserv 2013 Slide 5 Slide 6 IVR/Phone Web Counter Mobile Text2Pay Integration Layer Customer Information System Develop a Single Point of Integration Payment Processing eBilling Notify Slide 7 The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services Slide 8 Call Samples (click to listen) Main Menu Account Balance and Payment Spanish IVR Example Resurgence of Inbound IVR / Phone Payment System Slide 9 Features: Manage multiple campaigns Deliver customer-specific messages with data from your CIS database Press-2-to-Pay to enter CIS and make payment High volume callouts, email alerts, and text messages Recorded voice or text-to-speech Benefits: Proactive notifications ensure customers are informed and satisfied Reduce delinquencies and shutoffs by 30-70% Automatically notify thousands of customers in minutes Examples: Past-due courtesy alerts Service interruptions Outage Calls Weather alerts Any Notification Call Samples (click to listen) Boil Alert Notification Past Due Courtesy Call Its easier for us to make a courtesy call than to disconnect service. To save even one trip is saving money. Union County, NC Notifications Blog Post: The importance of proactive outbound communication.The importance of proactive outbound communication. Slide 10 Bill MailedBill Due 2 nd Notice Mailing Late Fee Applied Next Bill Cycle Mailed Account Shut-Off Bill Ready Email Bill Pay Reminder Email 1 Bill Pay Reminder Email 2 Bill Ready / Last Chance Email Pre-Late Fee Courtesy Call Pre- Disconnect Courtesy Call 2 Pre- Disconnect Courtesy Call 1 Be Proactive // But Not a Nuisance Slide 11 ConsolidateSimplifySave Slide 12 Slide 13 Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830 Slide 14 Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, Florida Attn: Utility Customer Service 110 East Church Street Bartow, Florida 33830 Slide 15 Slide 16 Slide 17 Slide 18 Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022 The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL 33022 Slide 19 Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, Florida Attn: Utility Customer Service 2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022 Slide 20 Slide 21 Slide 22 Slide 23 Slide 24 Slide 25 Slide 26 Slide 27 Slide 28 Slide 29 Slide 30 Slide 31 Slide 32 The City of Hollywood, FloridaOffice Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd.8:30 a.m. to 5:30 p.m. Hollywood, FL 33022 Slide 33 Slide 34 Slide 35 Slide 36 Slide 37 Slide 38 ConsolidateSimplifySave Slide 39 Mirroring Web AestheticsConsistency Blog Post: Smartphones Now the Majority Mobile Payments Poised for Growth Smartphones Now the Majority Mobile Payments Poised for Growth Bartow Homepage >> Slide 40 QR Code Blog Post: Smartphones Now the Majority Mobile Payments Poised for Growth Smartphones Now the Majority Mobile Payments Poised for Growth Slide 41 ConsolidateSimplifySave Slide 42 TWI Payment Processing Services Process credit card and eCheck payments by Web, IVR, mobile, and at the counter Single view simplifies search, reporting, and reconciliation Virtual Terminal & Card Readers Provided Auto-Pay by credit, debit or eCheck Auto-Updater Service for reducing interruptions in transactions (updates expired/lost/stolen cards) Real-time payment processing Level 1 PCI Compliant Next day funding Cross-departmental Use Slide 43 Detailed, real-time, PCI Compliant Transaction Searching for Point of Sale, IVR or web, or webmobile transactions Slide 44 The all-in-one billing and payment solution. one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services one expert vendor one hosted service one call issue resolution one data integration one payment processor one price for all services