presented by lou russell, russell martin & associates (317) 475-9311 [email protected]...
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R U S S E L L M A R T I N
A S S O C I A T E S&
presented by
Lou Russell, Russell Martin &
Associates(317) 475-9311
[email protected]@nolecture
www.russellmartin.com
Emotional Intelligence for Decision Makers
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R U S S E L L M A R T I N
A S S O C I A T E S& Page 2
How Clearly Do You See?
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ContentWhere did
Emotional Intelligence come from?What happens to me when I’m stressed?Understanding my triggers / self-awareness
Page 3 © Developed by Russell Martin & Associates www.russellmartin.com
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 4
What is Emotional Intelligence?
?
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com
1. Describe the stress experienced on the job by entering on this line the emotion you felt: __________.
Rank the intensity of that emotion (1 = low, 10 = high): _____.
2. What factors contributed to your feelings about the problems?
3. Describe the successes experienced on the job by entering on this line the emotion you felt: __________.Rank the intensity of that emotion (1 = low, 10 = high): _____.
4. What factors contributed to your feelings about the successes? Page 5
What Are Your Triggers?
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 6
What Happens to Me?
50%
25%
75%
100% people said…
job is extremel
y stressfuljob is #1 stressor
stress worse than a
generation ago
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 7
What Happens to Me?
This information was obtained in the 1990's in large surveys by Northwestern National Life Insurance Co, Princeton Survey Research Associates, St. Paul Fire and Marine Insurance Co., Yale University and The Families and Work Institute.
50%
25%
75%
100%
job is extremel
y stressful
job is #1 stressor
stress worse than a
generation ago
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com Page 8
Your Body Reacts
Ironically, the workplace has become one of the most inefficient places to work.
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com
What Happens to Me at Work?
Absenteeism
Employee turnover
Diminished productivity
Direct medical, legal,
and insurance costs
Workers' Compensation
AccidentsFour Hour Emotional Hangover
- Dr. Izzy Justice, Emotional Quotient
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R U S S E L L M A R T I N
A S S O C I A T E S& Page 10 10© Developed by Russell Martin & Associates www.russellmartin.com
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R U S S E L L M A R T I N
A S S O C I A T E S& Page 11 11© Developed by Russell Martin & Associates www.russellmartin.com
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R U S S E L L M A R T I N
A S S O C I A T E S& Page 12
A Model for High Performance
12Behaviors / Motivators Behaviors / Motivators
High Performing
Team
Trust / Alignment
Accountability (self / others)
Strengths and Challenges
Processes, Roles, Measures
Vision, Mission, Values
SELF TEAMEQ
Vision, Mission, Values
me/you
me/me
me/job
me/me
© Developed by Russell Martin & Associates www.russellmartin.com
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R U S S E L L M A R T I N
A S S O C I A T E S&
Defining Emotional Intelligence
EQ
Cognition
Behavior
CompetencyDecision Making (Superior Performance)
360 AssessmentsPerformance Reviews
DISC Motivators
Multiple IntelligenceMemory
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An individual with the highest IQ will not outperform a team with mediocre IQ but high EQ.
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R U S S E L L M A R T I N
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The Components
Self-AwarenessSelf-Regulation Motivation
Empathy Social Skills
SELF
OTHERS
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R U S S E L L M A R T I N
A S S O C I A T E S&© Developed by Russell Martin & Associates www.russellmartin.com
How You Behave: DISCD
IS
CUrgentPioneeringInnovativeDrivenLikes challengeDemandingQuick to anger
CarefulObjective, clearHigh standards
Good analystDetailed
PickyAloof
Fearful
OptimisticMotivatorTeam PlayerProblem solverEmotionally needyInattentiveTrustingPoor with details
Steady and sincerePatient
EmpatheticLogical
Service-orientedApathetic under stress
PassiveResists change
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R U S S E L L M A R T I N
A S S O C I A T E S& Page 16 © Developed by Russell Martin & Associates www.russellmartin.com
A Team Makes A Whole Brain
TaskSpeed
PeopleSpeed
TaskPerfect
PeopleCareful
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R U S S E L L M A R T I N
A S S O C I A T E S&
Growing Emotional Competence
Untruths:Avoid negative emotionsConfusing a positive attitude with denial
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Opportunities to grow emotional
competence each year: 80
Number we grow from: 3
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R U S S E L L M A R T I N
A S S O C I A T E S&
Grow Emotional Intelligence
EQ
Cognition
Behavior
CompetencyDecision Making (Superior Performance)
360 AssessmentsPerformance Reviews
DISC Motivators
Multiple IntelligenceMemory
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Find out where you are: AWARENESS
Use STRENGTHS to drive REGULATION
CHOOSE times for Decisions
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R U S S E L L M A R T I N
A S S O C I A T E S&
How Can I Get More HELP?
At www.russellmartin.com:• Purchase books
• Get our LEARNING FLASH e-zine for more tips and tools
• Find out about public webinars and workshops
• Buy fun stuff in the store
Request a free link to try the Emotional Quotient Behavioral Intelligence
Assessment
@nolecture facebook.com/RMAlearn
InsanityConstraint.blogspot.com