presenters: bonnie ann dowd, cbo san diego community college district chris hill, grossmont college...
TRANSCRIPT
Program Review for Administrative & Business Services
Presenters:
Bonnie Ann Dowd, CBO San Diego Community College District
Chris Hill, Grossmont College
Aimee Myers, Sierra College
Facilitator: Glenn Yoshida, Los Angeles Southwest College
Accreditation Institute 2012
Academic Senate for California Community Colleges
February 11, 2012
Program Review forAdministrative and Business
Services
Chris Hill
Grossmont College
Grossmont-Cuyamaca CCDIntegrated Planning Cycle
6-Y
ear
Cyc
leA
nnua
l Cyc
le
Annual Program Review Updates
Annual Action Plans
Resource Allocation
Unit Program Review
6-Year Unit Plans
Implementation
Grossmont-Cuyamaca CCD
Finishing first complete cycle, likely to be shorter than 6-year cycle
Administrative Services Departments:
Bookstore Food Services
Business Services Grounds
Custodial Maintenance
Facilities Printing
Grossmont-Cuyamaca CCD
Administrative Services Program Review Process
Units develop long-term goals tied to the college- and district-level strategic plan framework
Student Access Student Learning and Success Value and Support of Employees Economic and Community Development Fiscal and Physical Resources
Grossmont-Cuyamaca CCD
Admin Services Program Review Process (cont’d)
Units complete document sections related to: Unit Mission Service Provided Major Accomplishments Significant Changes Resource Needs Strengths and Weaknesses Evaluation of Student Service Outcomes and Key
Performance Indicators
Grossmont-Cuyamaca CCD
Admin Services Program Review Process (cont’d)
Administrative Services PR Committee: Vice President, Admin Services - Co-Chair Two faculty members (assigned by Senate, one will
be Co-Chair) Three Classified Staff members (assigned by
Classified Senate, two from Admin Services, one from Academic Affairs or Student Services)
One Admin Services Supervisor One Student (assigned by ASGC)
Grossmont-Cuyamaca CCD
Admin Services Program Review Process (cont’d)
Evaluation of Service Outcomes assessment and Key Performance Indicators leads to development of or changes in planned strategies and activities
Program Review process is evaluated for effectiveness at the end of each cycle
Program Review forAdministrative and Business
Services
Bonnie Ann Dowd
SDCCD
(formerly from Palomar CCD)
Palomar CCDFinance & Administrative Services Division’s Program Review Process (PRP)
F&AS departments/units identify department accomplishments, challenges, goals, and plans tied to current Strategic Plan and Master Plan 2022.
Department reviews and analyzes to determine F&AS’s goals and objectives - Service Area Outcomes (SAOs).
Identify Assessment methods and timelines (SAOACs). PRPs reviewed by Finance and Administrative Services
Planning Council (FASPC). Assessment results used to improve student learning
outcomes, service to students, or service to the college and for F&AS planning purposes during next cycle.
Palomar CCDFinance & Administrative Services Division
Division Office - Assistant Superintendent/VP; Assistant to VP; Use of Facilities Assistant; Internal Auditor
Division Departments: Business and Contract Services – Risk Mgmt., Contract Services,
Auxiliary Services Mgmt., Cal-Card and Office Depot Contract Procurement, Mail Services, Warehouse Services, and Print Services.
Facilities Services – Building Services, Construction Services, Custodial, Environmental Health & Safety, Escondido Center Facilities Operations, Facilities Department Office, Facilities Planning, Fixed Assets, and Grounds.
Fiscal Services – Budget Mgmt., Payroll, Cashiering, Purchasing, Accounts Payable, General Accounting, and PeopleSoft Financial System Support.
Information Services – Helpdesk, Systems and Programming, Network Services, and Technical Support.
Palomar CCDFinance & Administrative Services Planning Council (FASPC)
Chair - Vice President, Finance and Administrative Services Two faculty members appointed by Faculty Senate One faculty member appointed by PFF Two classified employees appointed by CCE/AFT One CAST employee representative One student representative appointed by ASG Director of Facilities (or designee) Director of Business & Contract Services (or designee) Director of Fiscal Services (or designee) Director of Information Services (or designee)
Palomar CCDIntegrated Planning Model (IPM)
Palomar CCDPlanning Cycle
Palomar CCDIntegrating Planning and Resource Allocation
Palomar CCDF&AS Division Program Review and Planning Sample
Palomar CCD F&AS Division Program Review and Planning Sample
Program Review forAdministrative and Business
Services
Aimee Myers
Sierra College
Timeline
2009 – All-In Program Review – example of College of Marin
2010 – Process evaluation re-structure into two committees continue campus-wide focus on
Effectiveness, Relevancy and Currency 2011 – Make sure whole campus involved in
ongoing review process – integrate all offices and programs
Successes
Revised Template and Scoring Matrix to clarify process for users and committee
Connect groups on campus – include faculty on committee
Bring folks into program review in a context that supports their role in college mission
On-going evaluation and development of process
Challenges
Adapting language of instruction into world of operations
Making reviews meaningful Defining relationship to Student Learning
Outcomes for operations Integration with resource and planning
processes
Resources/Handouts
Timeline for Program Review – Operations & Administration
Scoring Matrix – Operations Program Review Report Template – Operations Program Review
http://www.sierracollege.edu/AboutUs/research/ProgramReview.html
Questions and Answers
Thank you for attending