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CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Agenda
• Leadership in Utilities
• Innovation in Industry Solutions
• Results Achieved by Oracle Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Oracle in UtilitiesDid You Know?
5 of the top 5 Fortune Global 500 utilitiesrun Oracle Applications
9 of the top 10 Fortune Global 500 energy and utility companies run Oracle Applications
5 of the top 5 Platts 250 utilities in the Americasrun Oracle applications
5 of the top 6 Platts 250 utilities in Europe run Oracle Applications
7 of the top 8 Platts 250 utilities in Asia-Pacificrun Oracle Applications
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
• Database
• Real Application Clusters
• Partitioning
• OLAP / Data Mining
• Spatial
• Times Ten
• Database Vault
• Secure Enterprise Search
• Java Application Server
• Development Tools
• Business Process Mgmt
• Identity Management
• Data Integration
• Content Management
• Business Intelligence
• User Interaction
• PeopleSoft Enterprise
• Siebel CRM
• e-Business Suite
• JD Edwards
• Hyperion
• SPL
• Lodestar
• AutoVue
• Crystal Ball
Broadest Product Portfolio in the Utilities Industry
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The Challenges We’re Hearing
Operational Excellence:How can we increase customer satisfaction within ongoing capitalconstraints?“Resource adequacy, operational efficiency and asset management is a key concern to utilities worldwide.” – Dr. Gary M. Vasey, UtiliPoint International, 2008
!
Environmental Issues:How can we analyze progress toward changing environmental goals?“The percentage of utilities planning near-future AMR and AMI installations doubled from 9% in 2006 to 18% in 2007.” – Chartwell AMR Report, 12th Edition, 2007
!
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The Challenges We’re Hearing
Changing Business Conditions:How can we increase enterprise-wide efficiency to face deregulationand fluctuating commodity prices?“83% of marketers surveyed believe that a comprehensive marketing suite can be a difference maker. 60% lack such capabilities in their organization.”
– Forrester, “Marketing Technology Adoption,” 2007
!
Rising Customer Demands:How can we meet increasing expectations for product information and service quality?“During the next five years, self-service interactions will grow by 65% and displace 20% of customer service agents.” – Gartner 2005
!
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Analyst Quotes
“Utilities customers now have a single vendor (Oracle) product that can span their requirements for process Enterprise ResourcePlanning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), and Product Lifecycle Management (PLM)."
“Behind the curtain on the company stage, this author has alreadyheard the headstrong chants of the Oracle legions, "Watch-Out SAP, here we come.”
“Siebel continues to offer the broadest functionality and supportfor complex selling processes in multiple industry verticals (such as Utilities). Oracle has outlined a functionally rich release for 8.0 to validate commitment for this product offering.”
“A Line Has Been Drawn In The Sand For Utilities – Oracle Takes On SAP.”
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Agenda
• Leadership in Utilities
• Innovation in Industry Solutions
• Results Achieved by Oracle Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Optimize Customer-Facing and Back-Office
Operational Performance
Drive Environmental Stewardship and
Regulatory Compliance
Make CustomerSatisfaction a
Utility-Wide Objective
Create Business Agilityto Adapt to DynamicBusiness Conditions
Oracle Utilities SolutionsIncrease Business Insight and Operational Agility
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The world’s best middleware suite, according to Gartner Magic Quadrants
Oracle provides an industry-leading set of rich, comprehensive and integrated applications
Leader in Gartner Magic Quadrants: BI, Performance Management, DW
Requirement Oracle Capability The Oracle Difference
Integrate utility applications end-to-end to streamline processes, improve service and cut costs
Oracle Fusion Middleware
Integrate mission-critical applications for utility operations
Oracle Utilities Suite
Unify intelligence from transactional, operationaland financial systems toenable better decisions
Oracle BI Applications
Gain visibility and control over data with integrated ERP
Oracle ERP Suites (EBS, JDE, & PSFT)
Oracle is a market leader for financials, supply chain and human resource management
Optimize Customer-Facing and Back-Office Operational Performance
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
InsightInsightPerformancePerformance
ActionAction
SetSetGoalsGoals
PlanPlan
MonitorMonitor
AnalyzeAnalyze
ReportReport
AlignAlign
Operational and Enterprise-Wide Business Intelligence
Benefits• Comprehensive
• Pervasive
• Hot Pluggable
• Adds insight to CRM and ERP applications
• Easy to adapt and extend
• Tight integration with OLTP systems
• Works with existing IT environment
• Low TCO
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
SOLUTIONS• Project Costing• Project Billing• General Ledger• Accounts Receivable• Assets
CHALLENGES / OPPORTUNITIES• With deregulation, needed a low maintenance,
standardized IT infrastructure
RESULTS• Reduced overhead burden rate allocated
to projects by 20%• Increased labor costs allocated to
projects from 5% to over 75%• Consolidated 39 legacy systems into a
single Oracle instance• Boosted productivity and avoided $5
million in staff costs • Deliver more professional proposals for
external work• Review real-time project performance via
ad-hoc online queries
COMPANY OVERVIEW• Australian operator of New South Wales’ high
voltage electricity transmission network• 76 substations and switchyards with 12,400 km of
transmission lines
TransGrid
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Optimize Customer-Facing and Back-Office
Operational Performance
Drive Environmental Stewardship and
Regulatory Compliance
Make CustomerSatisfaction a
Utility-Wide Objective
Create Business Agilityto Adapt to DynamicBusiness Conditions
Oracle Utilities SolutionsIncrease Business Insight and Operational Agility
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Drive Environmental Stewardship and Regulatory Compliance
Oracle’s product depth allows utility customers to select asset solutions which best meets their business requirements
System flexibility and ease of use makes it easy to change business processes and adapt to new conditions
Oracle Utilities MWM customers typically lower operating costs 20-30% with payback in less than 2 years
Requirement Oracle Capability The Oracle Difference
Achieve end-to-end view across business to manage assets and protect critical investments
Asset Lifecycle Management Solutions
Provide faster response to regulatory directives and achieve demand-response goals
Customer Care and Billing (CC&B)
Improve quality and efficiency, and reduce the costs and risks of operations
Mobile Workforce Management (MWM)
Deliver paper, print, postage, and remittance processing cost reductions
Siebel Self-ServiceOracle eBilling & ePayment users are 60-90% less likely to call your Call Center
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Field ServiceField
ServiceNetwork and
Outage Management
Network and Outage
Management
Revenue Management and Billing
Revenue Management and Billing
Meter Data ManagementMeter Data
ManagementCustomer
Relationship Management
Customer Relationship Management
SalesSales
Service Activation
Account Service
Bill View & Payment
ConveniencePayments
OutageNotification
And Tracking
Meter Data& Predictive
Analytics
Convenience - Interact Anytime, Anywhere
• Creates a “better than phone and paper”experience
• Improves credit and collection process
• Supports regulatory communications compliance
• Reduces environmental waste
Customer Self-Service
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
SOLUTIONS• Comprehensive Oracle Self-Service solution
including eBilling and ePayment, customer profile update, bill consolidation for multiple accounts
CHALLENGES / OPPORTUNITIES• Reduce heavy call center volume• Existing legacy system not able to support evolving
customer requirements• Reduce customer care cost with effective Self-
Service solution (paperless billing and electronic payment)
CUSTOMER PERSPECTIVE“To offer our customers self service in the way they want it, when they want it at the lowest cost available to NSTAR.”Penni McLean-ConnerVice President, Customer Care
RESULTS• 46,000 new online customer enrollments
(additional 3.5% user adoption toexisting solution) in 6 weeks following deployment
• 40% paperless sign-up and 30% for ePayment among new users
• ROI < 1 year
COMPANY OVERVIEW• Approximately 1.4M electric and natural gas
customers• Service center located in greater Boston area• 80% of population has access to computers at
work, school or the library
NSTAR
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Optimize Customer-Facing and Back-Office
Operational Performance
Drive Environmental Stewardship and
Regulatory Compliance
Make CustomerSatisfaction a
Utility-Wide Objective
Create Business Agilityto Adapt to DynamicBusiness Conditions
Oracle Utilities SolutionsIncrease Business Insight and Operational Agility
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Requirement Oracle Capability The Oracle Difference
Provide timely and accurate data for utility billing, settlement, and forecasting
Meter Data Management (MDM)
Oracle provides a flexible, cost-effective, and scalable solution to manage data and transformit into usable information
CC&B has rich functionality, works on multiple IT platforms and provides utilities with various deployment options
Provide utility billing system flexibility to control costs, optimize cash flow, and reduce risks
Customer Care & Billing (CC&B)
Provide performance, scalability, security and reliability for transaction processing, BI, and content
Oracle delivers the ability to move system and storage resources around flexibly as IT needs change
Database and Technology Options
Create Business Agility to Adapt to Dynamic Business Conditions
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
• Greater control
• Energy efficiency
• Consumption visibility
• Improved customer service
Customers
Networks• Losses – technical and non-technical
• Outage management
• Reduction in demand
• Deferred network activities
Suppliers• Meter reading effectiveness
• Reduced billing errors
• Change of supplier – simplified processes
Meter Data ManagementEnd to End Efficiency and Effectiveness
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
SOLUTIONS• Enterprise Asset Management• Financials• Project Costing / Billing• Purchasing• Human Resources
CHALLENGES / OPPORTUNITIES• U.S. Department of Transportation (DOT) reporting
requirements for inspections, leaks, repairs and maintenance of assets
CUSTOMER PERSPECTIVE“We had already attempted to integrate our systems, but we needed an even more seamless integration. Oracle E-Business Suite addressed that need.”Jerry MaloneDirector of Information Systems Support
RESULTS• Live on E-Business Suite 11i• Enabled easy tracking of employee training
and certifications• Aids in compliance to government
reporting requirements• Reduced human resources staff
COMPANY OVERVIEW• $2.9B U.S. distributor of pure natural gas, based in
Texas• 1.7M gas utility customers served by 6 divisions in
12 states
Atmos Energy
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Optimize Customer-Facing and Back-Office
Operational Performance
Drive Environmental Stewardship and
Regulatory Compliance
Make CustomerSatisfaction a
Utility-Wide Objective
Create Business Agilityto Adapt to DynamicBusiness Conditions
Oracle Utilities SolutionsIncrease Business Insight and Operational Agility
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Make Customer Satisfaction a Utility-Wide Objective
Requirement Oracle Capability The Oracle Difference
Empower customers to self-manage their relationship anytime, anywhere
Siebel Self-Service Solutions
Oracle solutions help utilities transform customer-facing sales and service strategies with enhanced customer loyalty & marketing functionality
Oracle automates scheduling, dispatch, and vehicle location tasks, providing real-time information for CSRs
Enable call center with tools and resources to proactively communicate real-time service progress
Mobile Workforce Management (MWM)
Reduce outage duration, enhance accuracy of outage predictions, and protect assets
Oracle NMS provides access to real-time, decision-driving data, helping to reduce risk, improve operations and eliminate uncertainty
Network Management System (NMS)
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Web Services-based adapters (Compatible with ESB)
Customer CSR NMS Operator
SCADA(Siemens)
NMS WebCall Entry
OracleNMS
IVR
Dispatcher
MWM Dispatch Oracle Performance MartOracle OMS Dashboard
Field Crew
MWM Mobile Client
BI / Reporting
Outage ManagementMobile Workforce Integration in the Enterprise
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
SOLUTIONS• Field Service• Mobile Field Service• TeleService
CHALLENGES / OPPORTUNITIES• Resolve the bulk of customer inquiries on the
first call• Improve field service efficiency
CUSTOMER PERSPECTIVE“From contact center to the field, the Oracle system is the only one that could give us stability around the end-to-end processes.”Bob Dinn, Customer Service GM
RESULTS• Service agents answer 94% of calls
within 30 seconds (up from 70%)• Improved first time call resolution rates
to 62% from 53%• Field service crews address 75% more
choked drains per day, working less overtime
• Reduced field service costs by $8.8M (30% ahead of plan)
• Expect to save $24.7M in 3 years from complete service solution
COMPANY OVERVIEW• Scotland's public provider of water and sewer
services• Provider of water and wastewater services to
customers across 1/3 of British land area• Pumps 2.5 billion litres of fresh water to more than
5 million customers each day
Scottish Water
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Oracle Utilities Solutions Summary
• Optimized Service and Workforce Productivity• Customer Empowerment and Real-Time Information• Service Reliability and Predictability
SatisfySatisfyCustomersCustomers
• Database Performance, Scale and Reliability• Integrated & Flexible Operational Application Deployment• Pervasive Enterprise Business Intelligence
CreateCreateBusiness AgilityBusiness Agility
• Workflow Driven Process Automation• Data Visibility and Control• Applications Integration
OptimizeOptimizePerformancePerformance
OracleOracle
ISV Partners* Decision Point* Decision Point
Customer ChannelsCustomer Channels
Corporate AdministrationCorporate Administration
Procurement Projects / Grants Supply Chain / Logistics
CPM Financials Human Capital Mgmt Facilities Management
ITITHRHRHelpdesk
InfrastructureInfrastructureData Hub
Integration Framework (e.g., BPEL)
Universal Customer Master
Enterprise Analytics
CRM Specific
ERP Specific
Operational FunctionsOperational Functions
Meter Data Management
RegulatedRating& Billing
SCADA GIS
AnalyticsAnalytics
Energy Trading &Risk Management
Supplier Contract Mgmt
Asset Management /Work Management
Credit &Collections
Scheduling & Settlement
Sales AutomationContact Center Partner
ManagementSelf-Service & EBPPMarketing
CRM / CIS*
UGBU Specific
Distribution Management
OutageManagement
De-regulatedRating& Billing
Utility Assets Field Service
Mobile Workforce Mgmt*Customer Assets Field Svc
Fixed Assets / Construct
Compensation
Customer Service
Customer Order Mgmt Campaign Mgmt
Technology (e.g., Spatial Database, Application Server, RAC, Oblix, TimesTen, UCM, AutoVue, etc.)
Oracle’s Utilities Footprint
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
The Only Complete Utilities Solution
PartnersPartners PeoplePeoplePeople
PlatformPlatform
ProcessProcess
ResultsResults
Oracle Uniquely Delivers a Competitive Advantage by Leveraging People, Partners, Process, and Platform
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
People: Oracle’s Ecosystem Creates Advantage
950 customers participating in Customer Advisory Boards
500 Industry & Product strategy council members
35 Fusion strategycouncil members
1,300 participants in early customer adoption programs
425 user groups
30,000 applications customers
220,000 database customers
5,000 middleware ISVs
1,700 application ISVs
9,000 database ISVs
30,000 middleware customers
29,000 developers, support engineers
and consultants275,000 275,000
Customers Customers Benefiting Benefiting
from Shared from Shared InnovationInnovation
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
#1 Enterprise Software Vendor• ERP, CRM, HR and more• Most scalable, reliable, secure infrastructure• Most complete range of on-demand and on-premise
deployment options
Industry Leading Utilities Capabilities• Customer care and billing• Meter data management• Mobile workforce management• Network management system• Self-service billing, payment, and support
Dedicated Utilities Team• 2,000+ employees focused solely on utilities• Global organization and reach
Process: Top to Bottom Support for Utilities
DatabaseDatabase
MiddlewareMiddleware
ApplicationsApplications
ConsultingConsulting
TrainingTraining
SupportSupport
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Platform: Oracle Fusion Middleware Leads the MarketBestBest--SellingSelling
• 32,000+ Customers Deployed • 70% of World’s 50 Largest Firms• $1B+ Business
Oracle 55%
Oracle 55%
Others 45%
Others 45%
Source: Gartner’s Market Share Application Integration & Architecture
Source: Gartner’s Market Share Application Integration & Architecture
40%
30%
20%
10%
0%
39.6%
6.7% 7.1%
Oracle IBM Total Mkt
Growth Rates
#1 Middleware By Share
Fastest Growing Middleware
Highest RatedHighest RatedOnly Vendor in Gartner and
Forrester Leader Quadrants for All Middleware Components
Source: Forrester Research Ranking of Application Platform Servers
Oracle
IBMSAP
Microsoft
0% 5% 10% 15% 20% 25% 30%
SOA Vendor of Choice
Oracle Leads the Pack
IBMSAP
SUN Microsystems
Microsoft
Novell
LeadersStrongPerformersContenders
Strong
StrongWeakWeak
Strategy
Market Presence
CurrentOffering
Oracle
Most ComprehensiveMost ComprehensiveIndustry's Most Comprehensive
Platform for Developing, Deploying& Integrating Enterprise Apps
Rich Functionality
ORCLORCL IBMIBM SAPSAPJ2EE Server & Dev ToolsEnterpriseService BusPortal, Collab,Content MgmtBPEL Process ManagementActivity MonitoringBusiness Rules EngineSOA ManagementBusiness IntelligenceIntegrity Management
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Agenda
• Leadership in Utilities
• Innovation in Industry Solutions
• Results Achieved by Oracle Customers
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
achieved 32% savings in finance and administration costs
improved customer service despite 50% staff reduction
reduced personnel costs by 27%
reduced overhead burden rate allocated to projects by 20%
decreased contract leakage by more than 76%
saves $1.3M annually with a consolidated ERP environment
Utilities Customer Results
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Offers a comprehensive end-to-end standards-based application suite for Utility IT/OT
Provides productized SOA-based integration leveraging an industry leading middleware suite
Provides integrated, scaleable and upgradeable out-of-the-box capabilities for mission critical utility operations
Offers flexible engagement models to help streamline service delivery
Provides a rich set of industry specific analytics
Only Oracle…
The Oracle Difference