PresentingPresenting

Nicola A. Davis471 Luckie Street NWAtlanta, GA 30313

Nicola.davis@bellsouth.comNicola_dvs@yahoo.com

ObjectiveObjective To obtain a challenging and To obtain a challenging and

rewarding position with an rewarding position with an organization that will effectively organization that will effectively utilize my administrative skills, utilize my administrative skills, and where there is room for and where there is room for advancement.advancement.

EducationEducation CurrentCurrent Atlanta Atlanta

Metropolitan Metropolitan CollegeCollege

Pursuing Pursuing Associate Associate Degree in Degree in EducationEducation

Graduate of Graduate of 19971997

Booker T Booker T Washington Washington High SchoolHigh School

Top 10% of Top 10% of ClassClass

Summary Of Summary Of QualificationsQualifications Inbound & Outbound Call Inbound & Outbound Call

Center Customer ServiceCenter Customer Service Alpha Numeric Data EntryAlpha Numeric Data Entry Proficient In Microsoft Word, Proficient In Microsoft Word,

Excell & OutlookExcell & Outlook Great Organizational SkillsGreat Organizational Skills Detail OrientedDetail Oriented Excellent Problem Solving SkillsExcellent Problem Solving Skills

Work ExperienceWork Experience 2003-present BellSouth IntelliVentures2003-present BellSouth IntelliVenturesAtlanta, GAAtlanta, GA

Web Galley DepartmentWeb Galley Department Verified all items going online with 99.9% Verified all items going online with 99.9%

accuracy accuracy Identified training opportunities, process Identified training opportunities, process

improvements & system issues improvements & system issues Contributed to the development of new Contributed to the development of new

work flow processeswork flow processes Assisted in training new clerksAssisted in training new clerks Decreased company’s adjustments by Decreased company’s adjustments by

identifying and correcting errorsidentifying and correcting errors

Work ExperienceWork Experience 2000-20032000-2003 BellSouth IntelliVentures BellSouth IntelliVentures

Atlanta, GAAtlanta, GA

ProductionProduction Suggested new procedures to increase Suggested new procedures to increase

accuracyaccuracy Audited and maintained weekly backlog Audited and maintained weekly backlog Gathered & distributed assignments to Gathered & distributed assignments to

Sales Order Entry GroupSales Order Entry Group Assisted management with miscellaneous Assisted management with miscellaneous

e-mails, other tasks as assignede-mails, other tasks as assigned Keyed more than 16 orders per hour with a Keyed more than 16 orders per hour with a

99.9% accuracy rate99.9% accuracy rate

Work ExperienceWork Experience 1999-20001999-2000 Eckerd DrugsEckerd Drugs

Atlanta, GAAtlanta, GA

Front End AssociateFront End Associate Assisted customers with purchasesAssisted customers with purchases Counted cash drawers and made daily Counted cash drawers and made daily

depositsdeposits Assisted Pharmacy with the labeling and Assisted Pharmacy with the labeling and

distributing of medicinesdistributing of medicines Assisted in training new employeesAssisted in training new employees Calculated and maintained photo credit log Calculated and maintained photo credit log

for company’s recordsfor company’s records

Work ExperienceWork Experience 1998-19991998-1999 TicketMasterTicketMaster

Atlanta, GAAtlanta, GA

Customer Service Telephone Sales Customer Service Telephone Sales RepresentativeRepresentative

Assisted Customers with Ticket OrdersAssisted Customers with Ticket Orders Handled Inbound Calls For Ticket Handled Inbound Calls For Ticket

PurchasesPurchases Exceeded Monthly Objectives On Ticket Exceeded Monthly Objectives On Ticket

SalesSales ACD/ Alpha Numeric Data EntryACD/ Alpha Numeric Data Entry Handled Customer InquiriesHandled Customer Inquiries

Professional Professional ReferencesReferences Ms. Kimberly Ms. Kimberly

Ector Ector BellSouth BellSouth

IntelliVenturesIntelliVentures System System

AdministratorAdministrator

404-986-9350404-986-9350

Ms. Amanda Ms. Amanda McGovernMcGovern

BellSouth BellSouth IntelliVenturesIntelliVentures

Database Database Systems Asst. Systems Asst. Mgr.Mgr.

404-986-9384404-986-9384

Personal Personal ReferencesReferences ““Able” Mable Able” Mable

ThomasThomas

Georgia State Georgia State RepresentativeRepresentative

404-525-7251404-525-7251

Jennifer N. Jennifer N. CobbCobb

Loan Loan ProcessorProcessor

404-525-2243404-525-2243