presents - times network | maruti suzuki happy roads kolkata (kol) 61.05 9 mumbai (mum) 55.70 10...

PricewaterhouseCoopers Pvt. Ltd.

PRESENTS


Road Safety is emerging as a major social concern in the country. Although roads make a vital contribution to the country’s economy, if the facilities for road-users are not up to the mark, this could lead to a high number of fatalities.

As a part of the ‘India Road Safety Mission’ Maruti Suzuki introduced a comprehensive Road Safety Index 2016 rating 8 cities in collaboration with Times Now. The 2017 edition for Road Safety Mission has increased scope, revamped methodology and additional parameters with the aim to provide more robust and comprehensive index.

Road Safety City Index is a landmark effort as a part of the mission which focuses on bridging the gaps in the area of Road Safety. The 2017 Index rates 10 cities on key parameters like motor laws, traffic control, people safety, pedestrian rights, lighting & maintenance, heavy vehicle management, cleanliness, etc. It seeks participation from both experts and public. The administrative bodies of the cities and other stakeholders are appreciated basis their performance across the selected index parameters and hence benchmarks will be set across the nation in the field of Road Safety which will help us realize the dream of “Happy Roads”.

INDIAROAD

SAFETYINDEX

| 1

ABOUTMARUTI SUZUKI INDIA LIMITED

Being India’s favorite passenger car maker, Maruti Suzuki is about putting people first not only for their requirements but also their welfare. While their cars provide people with the daily convenience and comfort of travelling, people also need to be educated and habituated to safe driving practices for their own benefit. Hence, it goes without saying, why initiatives to promote Safe Driving have always been at the forefront of the company’s agenda. The company runs 6 Institutes of Driving and Traffic Research (in partnership with the government) and above 400 Maruti Suzuki Driving Schools (neighborhood Driving Schools in partnership with MSIL dealers). Every year 1.5 lakh people are trained at Maruti Suzuki Driving Schools across India.

Maruti Suzuki as a Socially Responsible Company aims at paving a path for all the stakeholders in the field of Road Safety through India Road Safety Mission.

2 |

ABOUTT I M E S N E T W O R K , is part of India’s largest media conglomerate, The Times Group. It houses upscale brands including; T I M E S N O W – India’s No. 1 English News Channel, E T N O W – India’s No. 1 Stocks and Business News Channel; Magicbricks NOW - India’s first Real Estate and Property Business TV Channel; M O V I E S N O W and M O V I E S N O W H D – India’s leading English Movies Channel; M N + H D – The Gold Class of Hollywood; R o m e d y N O W and R o m e d y N O W H D – a unique destination for Love and Laughter; Z o o m – India’s No. 1 Bollywood Channel and the latest addition to the English Entertainment Cluster is M O V I E S N O W 2 and M O V I E S N O W 2 H D - The new age Hollywood channel for young India. The network delivers segmented and differentiated content under one umbrella. It informs, entertains and engages over 100 million urban affluent viewers in India and is available in 100 countries across the globe.

| 3

ABOUTPricewaterhouseCoopers Pvt. Ltd.

PwC refers to the Global PwC Network and/or one or more of its member firms, each of which is a separate and distinct legal entity.

PwC is a network of firms in 157 countries with more than 2,23,000 people who are committed to delivering quality in assurance, advisory and tax services.

PwC is one of India’s largest and oldest professional services firms with a history of over 130 years. At PwC, the purpose is to build trust in society and solve important problems.

PwC India’s clients range from some of the world’s largest multinationals to many small and medium-sized enterprises. PwC India also works very closely with government and public sector companies, providing a wide spectrum of services.

Role of PricewaterhouseCoopers Pvt. Ltd. (PwCPL)

Award Process Review was done comprehensively in a methodical manner covering the complete value chain as under:

≥ Review of Awards framework and methodology

≥ Review of components – field survey and city inspection survey

≥ Review of city wise comparative analysis of qualitative factors under each award category

≥ Review of commendable and differentiating factors that contributed to selection of winner

≥ Review of process established for scoring and indexing

≥ Review of the process of moderation of scores

≥ Review of winner selection for each award category

4 |


(PwCPL)

| 5

FRAMEWORK & METHODOLOGYDATA COLLECTION & ANALYSIS

PEOPLE OF THE CITY SURVEY* CITY INSPECTION SURVEY* ANALYSIS & BENCHMARKING

ON-FIELD SURVEYS

» Survey of 25 touchpoints per city

» Survey strata based on age, gender, vehicles, types of road users

» 1000 – 1250 respondents interviewed per city

Review of 10 highly used roads:

» Time taken during peak and non-peak hours

» Road conditions and quality

» People behavior and cultural aspects

» Compliance with safety and traffic laws

Review of:

ROAD

PEOPLE

BEHAVIOUR

PROCESS OF JURY REVIEW

» Jury review of the framework, processes and scorings» Moderation basis Jury suggestions» Identification of winning cities

Indexation and scoring Selection of winner Acknowledgementof city positives Takeaways and learnings

OUTCOMES

COLLATED DATA DESKTOP RESEARCH

» Review of Qualitative Data Analytics

» Inferences drawn from collated data

» Comparative analysis of the qualitative factors under each award category

» Identification of differentiating factors for each city

*Equal weightage has been accorded to on-field survey scorings & city inspection scorings when calculating the final scores

Jury Members

6 |

Indrani Malkani is an Ashoka Fellow. Formerly from a corporate background, she is the Managing Trustee of V Citizens Action Network (VCAN), based in Mumbai. She is involved in varied community issues, where her belief has been to develop sustainable solutions in partnership with the Authorities. One such solution is Maharashtra’s School Bus Policy – The Safe and Secure transportation of school children. She is a Member of the Government Committee which formed this Policy and is now implementing it. Apart from being a Member of the High Court Appointed Committee for Girgaum Chowpatty Beach, she is a Sitting Member in the Lok Adalat of the State Consumer Disputes Redressal Commission, Maharashtra and Member State Committee on Electoral Literacy.

Indrani Malkani Formerly the President & Head of Infrastructure for Reliance ADAG Group responsible for their Infrastructure businesses - metros, roads, regional airports & sealink including the first Indian Public Private Partnership Project (PPP) in metros-the Delhi Metro Airport Express and Mumbai metros. He moved to India in 2008 from the US as the President & Country Head-Honeywell India overseeing all its various businesses in India. Prior to that he has worked for General Electric’s (GE) Energy business at their global headquarters at Schenectady, New York, USA, in a Global Leadership role, in addition to various regional leadership roles covering Africa, India, Middle East, & Asia Pacific regions. Presently he is the President & Head, Board Practice & Leadership Consulting for Cornerstone International Group-India.

Holding a Bachelor Degree in Civil Engineering; Masters and Ph.D. in Transportation Engineering, Professor Sikdar has over 40 years of rich experience. He was the former Professor and Dean at Indian Institute of Technology, Mumbai and Director, Central Road Research Institute, New Delhi. Professor Sikdar is a renowned Traffic and Transportation Planner and has worked for many prestigious projects, like Delhi Metro, Mumbai Metro, Western Freeway in Mumbai, Mumbai Trans-Harbour Link, Yamuna Expressway, Vadodara-Mumbai Expressway, and so on. He is also a certified Road Safety Expert. Professor Sikdar has also done the pioneering work on Rural Road Network Planning, which led to the implementation framework of Govt. of India’s blue chip programme of Pradhan Mantri Gram Sadak Yojana (PMGSY).

Anil Gupta Prof. P.K. SikdarDr. P.S.Pasricha, a doctorate in Management, retired as Director General of Police of Maharashtra State after serving the Indian Police Service for 38 years. The other prestigious assignments held by him included Mumbai City’s Police Commissioner, Head of State Anti Corruption Bureau, Traffic Chief of Mumbai and Commissioner-State Intelligence. The President of India awarded him the prestigious Police Medal for distinguished services and Indian Police Medal for meritorious services. He has also received many national and global awards.

Dr. P.S.Pasricha is acknowledged as the country’s leading authority on traffic and transportation management. He has also rich experience in internal security. His presentations on these subjects have been highly acclaimed at various national and international fora. He was closely associated with the London School of Economics, World Bank and many other prestigious institutions for many years.

He has authored many publications on traffic management and road safety.

Presently, he is the Chairman and Director of many companies. He is also on the Advisory Board of many organizations.

Dr. P. S. Pasricha

| 7

INDEX PAR AMETERS

Pedestrian Rights(PR)

Road Lighting & Maintenance

(LM)

Motor Laws &Traffic Control

(MT)

Emergency Services(ES)

Road Cleanliness(RC)

Connectivity(C)

Road Infrastructure(RI)

Road Safety(RS)

Road Safetyfor Children

(RSC)

Differently-abled Friendly(DF)

Road Quality(RQ)

Heavy VehicleTraffic Management

(HV)

8 |

PEDESTRIANRIGHTS

Ensuring a safe and enjoyable pedestrian

environment.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Prominent zebra crossing markings on busy roads

» Pedestrian initiatives such as cycling tracks, no-vehicle days

LEGENDPositive Criteria

Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist

RANKING COMPARATIVE ANALYSIS

| 9

1 Raipur (RAI) 70.40

2 Indore (IND) 68.00

3 Delhi (DEL) 63.95

4 Pune (PUN) 63.65

5 Chennai (CHN) 62.90

6 Ahmedabad (AHD) 62.15

7 Kolkata (KOL) 61.05

9 Mumbai (MUM) 55.70

10 Hyderabad (HYD) 51.15

8 Bengaluru (BLR) 57.90

RANK CITY NAME OVERALLINDEX*

QUALITATIVE CRITERIACONSIDERED DURING

CITY INSPECTIONAHD BLR CHN DEL HYD IND KOL MUM

Adequacy of pedestrian provisions – sidewalks,

zebra crossings, pedestrian signals, etc.

Availability of subways & foot-over bridges

Pedestrian initiatives (such as no car zones,

streets events, etc.)

Encroachment of footpaths & public spaces

PUN RAI

KEY TAKE-AWAYS» Guidelines recommended by government and other government recognized bodies (e.g.: Indian Road Congress guidelines) for development and maintenance of pedestrian facilities should be used by the respective cities to enhance pedestrian facilities.

» Alternate & adequate walk-ways should be built for pedestrians where intensive repair / development work has been initiated. (For instance in cities of Mumbai & Bengaluru, obstruction of pedestrian walk-ways due to metro / road repairs was cited as a major grievance factor by survey respondents.)

1 0 |

ROAD LIGHTING& MAINTENANCE

Ensuring adequate lighting and its regular maintenance in entire city including key centres, major road intersections, highways, adequate

illumination in the night.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Ample lighting on city roads and public spaces

» Trident lights used to beautify the city

» Solar powered high illumination lights that are maintenance friendly and energy efficient

KEY TAKE-AWAYS LEGENDPositive Criteria

Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 1 1




4 Delhi (DEL) 70.90



7 Pune (PUN) 66.30







Adequacy of city lighting & maintenance

Installation of renewable and green energy

Provision of lighting and maintenance based on

importance and usability of roads

Adequacy of high mast lighting on key roads

PUN RAI

» Use of energy-efficient lighting solutions should be widely adopted by the city authorities.

» Street lighting should ensure uniform light distribution, optimum luminaire efficiency and adequate visibility for pedestrians and motorists. (For instance, in Bengaluru & Hyderabad it was noted on several key roads the lighting was obstructed by billboards, trees, etc.)

1 2 |

MOTOR LAWS& TRAFFIC CONTROL

Ensuring traffic law enforcement & strict penalties for violations.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Daily night patrolling to curb driving under influence

of alcohol

» Traffic booths set up at busy signals ensuring strict enforcement of traffic laws


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 1 3






6 Delhi (DEL) 64.50




8 Pune (PUN) 63.35




Deployment of adequate traffic police at significant

& busy locations

Usage of technology – for law enforcement and traffic management

Strict enforcement of traffic laws

Ease of penalty evasion

PUN RAI

» Increased use of active traffic management (diversions, managed lanes etc.) to effectively manage traffic during peak hours and congested areas.

» Stricter implementation of motor laws and wider use of e-challans.

» Use of social media to raise awareness of traffic laws amongst citizens.

» Strong adherence to the Gujarat Emergency Medical Services Act under which multiple emergency centers have been set up in lieu of which training has been provided to health care professionals and standards have been set for the hospitals and ambulances involved in emergency care

» 80% of the respondents expressed satisfaction for the promptness of emergency services provided in the city. This was by far the highest satisfaction level seen amongst all 10 cities

1 4 |

EMERGENCYSERVICES

Ensuring proper provision of emergency services e.g. police,

ambulance, fire.

KEY DIFFERENTIATORSFOR THE WINNING CITY

KEY TAKE-AWAYS

RANKING

| 1 5






6 Delhi (DEL) 68.40

7 Pune (PUN) 65.90





» Legislatures similar to the Gujarat Emergency Medical Services Act should be implemented in other states of the country and appropriate actions should be taken to establish emergency medical service networks and emergency response centers in all states.

» Motorists and pedestrians should be sensitized to provide right of way to emergency vehicles. Frequent checks should be initiated by municipal authorities to tackle illegal encroachments on roads & footpaths which could impede driveways for emergency vehicles.

1 6 |

Level of cleanliness maintained i.e. frequency of

road cleaning, garbage disposal mechanism, etc.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Existence of door-to-door solid waste collection,

instituted waste segregation, installation of tracking devices for garbage trucks and use of plastic generated in the city for road construction and repair

» Introduction of hefty fines for littering as well as introduction of incentives for undertaking cleanliness efforts. (For instance a discount of 5-10% on property tax was offered to those who installed bulk waste converters to compost organic waste.)

ROADCLEANLINESS


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 1 7




4 Pune (PUN) 66.20






8 Delhi (DEL) 61.70




Availability and efficient usage of garbage disposal

mechanism

Littering on and defacing the city roads

Law enforcement for spitting / defecating on

city roads

PUN RAI

KEY TAKE-AWAYS» Swift and nation-wide implementation of pending legislations to promote cleanliness (e.g.: Environmental Laws (Amendment) Bill proposed by GOI, Anti-Spitting Law proposed by Maharashtra Govt., Anti-Littering Law proposed by U.P. Govt., etc.)

» Reducing open defecation by constructing adequate number of toilets at public places.

» Enforcing collection of segregated waste and adopting RRR (Reuse, Recycle, Reduce) strategy.

1 8 |

CONNECTIVITYLevel of intra and intercity

connectivity i.e. well connected network of inner roads, accessibility

through other transport modes such as metro, railways, trams etc.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Good intra-city connectivity through an extensive metro

network

» Excellent connectivity to neighboring regions like Noida and Gurgaon and to city outskirts

» Abundant flyovers built across the city for decongestion of busy areas


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 1 9

1 Delhi (DEL) 85.50







9 Pune (PUN) 64.00






Good intra-city through road, rail,

metro/monorail, waterways network etc.

Good intra-city connectivity due to abundance of

expressways, freeways, highways, flyovers, coastal

roads, ring roads, etc.

Good connectivity to neighboring areas,

outskirts and nearby cities.

PUN RAI

» Water-ways should be utilized as a means of transport in coastal cities like Mumbai and Chennai.

» The pace of development of new roads, flyovers, metro/rail networks etc., needs to be strongly expedited to satiate the increasing population in metros.

2 0 |

ROAD TRANSPORT INFRASTRUCTURE

Adequacy of road infrastructure and facilities such as availability of parking

spaces, drainage system efficiency, well-built flyovers to ease congestion etc.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Dedicated bus lanes system implemented in the city

» Significant efforts have been initiated for upgradation of the existing drainage system leading to reduced instances of water-logging and floods


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 2 1




4 Delhi (DEL) 66.30



7 Pune (PUN) 63.25







Efficient drainage system.

Adequate parking spaces for 2 & 4 wheelers.

Presence of lane markings, dividers, etc.

PUN RAI

» Odd and even parking methodology should be rigorously implemented in narrow roads and congested areas.

» Dedicated bus lanes system should be extended to all cities.

» Old drainage systems need to be revamped and open channels and drains need to be covered on timely basis.

2 2 |

ROAD SAFETYLevel of road safety on the city roads i.e.

accident control, safety sign boards, zebra crossings, radium reflectors,

speed breakers & city people attitude to follow safety rules on road.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Abundant safety banners and well marked traffic signs

on key roads

» Significant reduction in road accidents reported in the city due to various safety campaigns undertaken by the city traffic department


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 2 3





5 Delhi (DEL) 66.50


7 Pune (PUN) 64.55





» Stricter enforcement of motor laws needed (such as seat belts for co-passengers, helmets for pillion riders, etc.). Prominent signage should be displayed across the city.

» Both, the financial penalties and the personal risks of non-compliance to safety laws should be bourne upon motorists and pedestrians.

» Traffic police should be equipped with well functioning speed guns, breath analysers, etc.



Road Safety Culture –adherence to safety norms,

helmets, zebra crossing, wearing seat belts.

Road Safety Awareness Initiatives and Campaigns.

Adequacy of signage and banners.

Adequacy of dividers and speed breakers.

PUN RAI

2 4 |

Ensuring silver zones around schools and residential area and adopting safe driving practice by school bus drivers and raising awareness for child road

safety amongst residents.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Road safety awareness programs are being run in

schools for children

» Speed breakers adequately built around schools and residential zones

ROAD SAFETYFOR CHILDREN


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 2 5


2 Pune (PUN) 70.50





7 Delhi (DEL) 64.40







Abundant signage outside schools & universities.

Provision of speed breakers and proper traffic

monitoring around schools & residential areas.

Safety awareness campaigns for kids.

PUN RAI

KEY TAKE-AWAYS» Legislations governing functioning of school buses (such as Maharashtra School Bus Policy and TN Motor Vehicles Special Rules) should be extended to all states.

» Helmets should also be made for children and made mandatory for child pillion riders.

2 6 |

Adequate facilities and convenience for physically challenged people i.e. roads

and places having accessibility, reservations in public transport

facilities, etc.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Provision of facilities for the differently-abled such as

ample reservations/separate coaches in local buses and trains, concessional fares charged (for a visually impaired person, a flat rate of Re 1 is charged for the commute in public buses)

» Private cab services specially launched for differently-abled

DIFFERENTLY ABLED FRIENDLY


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 2 7




4 Delhi (DEL) 66.50


6 Pune (PUN) 63.05








Adequate provisions for reduced mobility

(differently abled) in public places.

Provision for reduced mobility in public transport.

Empathy towards reduced differently-abled

residents.

PUN RAI

» Voice Indicators should be installed at pedestrian crossings to assist visually impaired persons.

» Ramps should be constructed to provide accessibility to differently-abled to pavements/side walks, subways, foot-over bridges.

» Provisions/reservation in public transport should be extended to all cities. The government should also provide special cab services for differently-abled.

2 8 |

ROAD QUALITYOverall quality of roads i.e. quality of new roads built, cracks on the road/ flyover/ bridge, inconvenience to people while

doing maintenance work, pot holes and its management etc.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Texture and evenness of roads in the city have been

noted to be commendable

» Shorter lead time taken for road repairs & maintenance work


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 2 9

1 Delhi (DEL) 78.30





6 Pune (PUN) 73.15








Road evenness and smoothness.

Excessive potholes and road breaks.

Maintenance of roads after seasonal damage.

PUN RAI

» Periodic surveys of city roads should be undertaken by civic authorities and identified damaged roads should be actioned upon immediately.

» Periodic evaluation of road contractors should be carried out and defaulting

3 0 |

HEAVY VEHICLETRAFFIC MANAGEMENT

Regulating heavy vehicle movement through imposition of restrictions for plying in the city

including assigning of special routes, dedicated lanes and defined timings for

heavy vehicle traffic movement.

KEY DIFFERENTIATORSFOR THE WINNING CITY» Strong monitoring for restrictions on heavy vehicles for

plying in the city during peak hours

» Stringent checking of heavy vehicles entering and leaving the city


Exists

Commendable

Does Not Exist

Negative Criteria

Exists

Extensive

Does Not Exist


| 3 1






6 Pune (PUN) 67.25

7 Delhi (DEL) 66.00





» Stronger enforcement of regulations needed to prevent over-loading of commercial vehicles.

» Mandatory installation of speed governors in heavy vehicles needs to be ensured in compliance of the amended Motor Vehicles Act.



Adequacy of motor signs for heavy vehicles.

Monitoring of timing restrictions for entry and exit of heavy vehicles into

the city.

Enforcement of traffic regulations for plying

of heavy vehicles within the city.

PUN RAI

AHMEDABAD

CITY ANALYSISC I R

C AT E G O RY * I N D E X R A N K

PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

62.15

69.85

67.00

74.05

70.05

78.90

72.10

70.85

68.30

66.90

77.30

78.80

6

5

2

1

2

3

1

2

4

3

2

1

* Refer to Page No. 7 for complete Category names

CITY ANALYSIS

» There is good intra-city connectivity due to roadways such as Ahmedabad-Baroda Expressway, Ahmedabad-Viramgam-Maliya Road, Halol-Godhra-Shyamlaji Road, Sarkhej-Gandhinagar highway, NH8 (Mumbai-Delhi Highway), etc.

» Traffic police have led multiple safety awareness drives during the past year which has contributed to the significant reduction in fatalities and mishaps caused on major roads.

» Strong adherence to the Gujarat Emergency Medical Services Act under which multiple emergency centers have been set up. Training has been provided to health care professionals and standards have been set for hospitals. Animal ambulances are provided to treat birds injured during the kite festival.

» Public transport is encouraged by demarcating separate lanes for local buses and keeping these lanes free of private vehicles with the help of traffic police.

» The city has cabs specially available for physically handicapped people.

79% of the respondents have rated emergency services facilities as good.

68% of the respondents have rated the road transport infrastructure as satisfactory.

70% of the respondents have rated the heavy vehicle traffic management parameters as good.

70% of the respondents have rated the cleanliness services as good.

65% of the respondents have rated the pedestrian facilities as below average.

CommendableFactors

DataInferences* *

» There is a need to improve road safety awareness and instill better traffic sense amongst residents, especially for two-wheeler and auto-rickshaw drivers.

» Basis city inspection, noted that road lighting in some areas could be improved to ensure road safety for motorists and pedestrians. Inadequate lighting was observed in areas such as Naroda, Odhav, Gurukul Road (Memnagar), Bhuindev, Khanpur and Kubernagar.

» Footpaths on roads near Gujarat College, Anupam Bridge Rail Road and Sarthi Bungalow were found heavily encroached by homeless persons.

Areas ofImprovement

| 3 3**basis field survey results

BENGALURU

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

57.90

60.95

59.10

65.00

61.30

68.00

61.00

61.85

59.60

58.95

66.80

64.65

8

9

9

9

9

7

8

8

8

9

8

8


CITY ANALYSIS

» Enforcement Automation Center comprising of more than 150 cameras stationed at traffic signals has been implemented to help identify traffic offenders. Offenders are sent computerized challans by post.

» The city has implemented a centric street design “TenderSURE” on St Marks Road, Cunningham Road, Richmond Road, Residency Road and Museum Road. This initiative is an effort to upgrade the roads to international standards.

» Two-wheeler ambulances are available to facilitate mobility during traffic congestion. These ambulances are equipped with life-saving drugs, oxygen cylinders and trained paramedic drivers.

» Grants for free travel in public transport is being provided to people with complete vision loss.

54% of the respondents have rated the emergency services as good.

66% of the respondents rated the pedestrian facilities as below average.

56% of the respondents rated the city lighting as below average.

64% of the respondents rated the motor law & traffic control as below average.

63% of the respondents rated the road safety measures as below average.

CommendableFactors

DataInferences* *

» During city inspection it was observed that major busy roads and footpaths were cluttered with debris due to on-going road maintenance activities. There is dire need to dispose such debris on timely basis as it seriously compromises motorist and pedestrian safety.

» Road safety is compromised due to several potholes on city roads. Frequent road inspections and repair work is required to enhance road quality.

» In places like M. G. Road, Richmond Circle, streets near National Military Memorial etc., solar panels are installed for lighting but the same provide dim light after sunset.

» Garbage management and disposal in the city need improvement.

» When responding to city surveys, several citizens complained of delayed emergency services due to congested roads.

Areas ofImprovement

**basis field survey results

| 3 5

CHENNAI

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

62.90

71.05

70.65

73.40

64.15

78.80

65.80

66.20

65.45

62.10

71.65

70.70

5

3

1

2

6

4

5

6

6

8

7

4


CITY ANALYSIS

» Rigorous night-patrolling effected to curb driving under influence of alcohol.

» Traffic booths set up at busy signals ensuring strict enforcement of traffic laws.

» Visible efforts noted to improve the efficiency of emergency services such as provision of air-ambulance services and launch of “Avsaram 108” mobile app used to report accidents or seek prompt medical assistance at accident sites.

» During city inspection, designated and clearly-marked parking areas were observed on city roads which prevent traffic congestions that may be caused due to illegal parking.

» Implementation of integrated traffic management system which involves dedicated wireless infrastructure at main junctions.

» Ring roads and bypass roads with service lanes allow smooth movement of vehicles. The city is well-connected to neighboring cities via highways and coastal roads.

63% of the respondents rated emergency services to be good.

65% of the respondents rated the city lighting to be good.

51% of the respondents rated the motor laws and traffic control facilities as satisfactory.

73% of the respondents rated the road quality as below average.

71% of the respondents rated the differently-abled friendly facilities to be below average.

CommendableFactors

DataInferences* *

» There is inadequate waste collection, lack of scientific solid waste processing, lack of timely maintenance and cleaning of existing toilets. Hence, major initiatives are required to maintain cleanliness throughout the city.

» The traffic congestion on city roads needs immediate redressal. Waterways could be considered as an alternate means of transport considering the coastal location of the city.

» During city inspection, observed several foot over-bridges (FOB) were not properly illuminated which hence deter pedestrians from using them.

Areas ofImprovement


| 3 7

DELHI

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

63.95

70.90

64.50

68.40

61.70

85.50

66.30

66.50

64.40

66.50

78.30

66.00

3

4

6

6

8

1

4

5

7

4

1

7


CITY ANALYSIS

» Excellent intra-city connectivity due to abundance of flyovers along inner and outer ring road and extensive metro network which is still expanding. The neighboring regions of Gurgaon and Noida are well connected through NH8 and DND flyway.

» Wide and good-quality roads and well-maintained footpaths have contributed to positive outlook of residents.

» Facilities for differently-abled in metro rail and at tourist spots reflect the city’s conscious attempt to address an important issue of restricted mobility which is a major problem across the country.

» The city has well maintained and adequate number of subways and foot over bridges for pedestrians to cross roads, walk, etc.

» The municipal corporation has installed 15 energy saving smart poles in Connaught Place that have air sensors, energy-saving LED lighting and Wi-Fi connectivity. The pole-lightings automatically get dimmed for saving energy during non-peak traffic hours.

66% of the respondents rated the connectivity to be good.

61% of the respondents rated the road quality as satisfactory.

57% of the respondents rated the pedestrian facilities to be satisfactory.

69% of the respondents rated the cleanliness of the city as below average.

68% of the respondents rated the heavy vehicle traffic management system as below average.

47% of the respondents rated the emergency services as below average.

CommendableFactors

DataInferences* *

» Despite excellent public transport facilities, traffic congestions are common during peak / non-peak hours. Such congestions make it difficult for emergency vehicles to navigate through, thus adding to the delay.

» During city inspection, debris from infrastructure development projects was observed on roads and footpaths which can cause serious accidents and injury to motorists and pedestrians.

» The city inspection indicated that motorists often flouted traffic rules and safety norms. This was concurred by a recent survey conducted on ‘Seatbelt Use in India’, which revealed that 7 out of 10 people in Delhi do not wear seat belts while driving.

Areas ofImprovement


| 3 9

HYDERABAD

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

51.15

55.30

55.05

58.25

55.95

56.10

55.70

55.95

56.95

57.20

60.00

57.20

10

10

10

10

10

10

10

10

9

10

9

10


CITY ANALYSIS

» An integrated traffic management system (HTRIMS) has been implemented that enables automatic adjustment of signal timings based on traffic flow, pedestrian controlled signals and SMS-based alerts to the citizens.

» A centralised database of citizens is under way which will help to keep a track of repeat offenders and inculcate self-discipline among commuters.

» The Hyderabad Metro service has been introduced connecting a 30 km distance between Miyapur and Nagole. The metro coaches shall have appropriate facilities for the differently-abled.

» The national highways connect traffic flow from all the adjacent states coming into the heart of the city.

58% of the respondents rated the city lighting facilities as unsatisfactory.


86% of the respondents rated the road safety parameters as below average.

88% of the respondents have rated the road quality parameters as below average.

97% of the respondents have rated the motor laws and traffic control as below average.

95% of the respondents have rated the heavy vehicle traffic management as below average.

CommendableFactors

DataInferences* *

» Emergency services need to be improved and motorists need to be better sensitized towards right-of-way for emergency services (Several survey respondents complained of ambulances/ fire engines not allowed to pass by motorists.)

» The city needs greater focus on pedestrian infrastructure such as footpaths, skywalks, subways and foot over bridges across several pockets of the city.

» Road lighting in some areas could be improved to ensure road safety for both motorists and pedestrians. Some of the concern areas identified are the Sardar Patel flyover and the state highways in Lingampally.

Areas ofImprovement


| 4 1

INDORE

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

68.00

65.75

63.45

68.60

71.90

69.95

63.45

67.40

54.40

62.80

73.35

70.05

2

8

7

5

1

6

6

4

10

7

5

5


CITY ANALYSIS

» The city has made use of plastic waste for construction of roads, distributed covered dustbins to replace the open ones and has also set up plants to make compost out of bio-degradable waste.

» The city is replacing conventional street lights with power saving Light Emitting Diode (LED) lights. Central and high mast lighting systems are being installed in residential colonies and public gardens.

» Initiatives such as road painting contests have been undertaken by the Indore Traffic Police for creating road safety awareness.

» Path surface conditions were found commendable during city inspection. Prominent zebra crossings and adequate signages were observed.

» A 107 km metro network has been initiated in the city which significantly boost connectivity to different parts of the city.

53% of the respondents have rated the pedestrian facilities as good.

56% of the respondents have rated the cleanliness facilities as satisfactory.

54% of the respondents have rated the road safety to be good.

53% of the respondents have rated the heavy vehicle traffic management facilities as below average.

86% of the respondents have rated the road safety for children facilities as below average.

CommendableFactors

DataInferences* *

» The city inspection team observed multiple instances of signal-jumping and riding without helmets. Such instances were more common amongst youth and therefore there is a need to strongly promote road safety initiatives amongst younger citizens.

» City lighting needs overall improvement as several pockets of the city were found dimly lit during evenings.

» Sidewalks and public areas need to be made more easily accessible to differently-abled persons.

» The city needs to enforce stricter norms for plying of school buses. Recent mishaps in the city have been accrued to old school buses found unsafe for public transport.

Areas ofImprovement


| 4 3

KOLKATA

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

61.05

74.90

66.45

68.85

65.85

82.35

67.80

70.65

73.15

67.00

76.60

74.75

7

1

3

4

5

2

3

3

1

2

3

3


CITY ANALYSIS

» Installation of trident lights and street lamps in the city has significantly contributed to the beautification and illumination of the city roads. Carbon-neutral solar lighting system has been installed at Deshapriya Park and other parks.

» Abundant safety signs, such as ‘no honking zone’, ‘speed limit’ signs & ‘school-ahead’ signs have been put up around universities & schools.

» The city has ensured strict implementation of the Motor Vehicles Rules that makes speed governors mandatory for commercial vehicles to get fitness certificates.

» Cleanliness drives like Swachh Rail Swachh Bharat, Swachhta Saptah, the Porishkar Kolkata campaign, etc., have improved overall cleanliness levels throughout the city.

» Adequate wheelchairs and accessibility ramps have been provided at public places and puja pandals.

» The city metro service was the first to be launched in India and is widely used by local commuters on daily basis.

70% of the respondents rated the city lighting facilities to be good.

62% of the respondents rated the road safety for children as satisfactory.

68% of the respondents rated the road connectivity to be good.

77% of the respondents rated the pedestrian facilities to be below average.

54% of the respondents rated the cleanliness services as below average.

CommendableFactors

DataInferences* *

» Pedestrian infrastructure needs improvement in several pockets as encroachment is a major menace in the city. Also, the footpaths in busy areas like BBD Marg and AJC Bose Road are fairly narrow which makes using them inconvenient for pedestrians.

» The city infrastructure and connectivity can be improved with construction of more elevated road, flyovers, underpasses etc.

» Waterlogging during heavy rainfall has been a recurring issue every year, especially in the older sections of the city.

Areas ofImprovement


| 4 5

MUMBAI

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

55.70

69.65

64.55

65.60

62.50

76.85

58.80

58.20

67.20

67.50

53.90

64.45

9

6

5

8

7

5

9

9

5

1

10

9


CITY ANALYSIS

» Public empathy towards differently-abled is clearly visible and is demonstrated through provision of various facilities such as special train compartments, reserved seats in buses, fare concessions, etc.

» Various initiatives are being undertaken on a regular basis by the traffic/ civic authorities and NGOs for spreading road safety awareness. For instance, celebrities like Mr. Amitabh Bachchan and Mr. Akshay Kumar have been brought onboard to drive road safety and cleanliness campaigns and partnerships have been entered with TV channels to air safety awareness videos targeting children.

» The city has one of the largest railway networks in the world carrying more than 8 billion passengers annually thus providing excellent connectivity. Besides the Andheri- Ghatkopar metro network already in place, the city connectivity is being further enhanced with 3 metro projects underway and 2 more sanctioned. The city’s road connectivity network is appreciated due to initiatives like the iconic Bandra-Worli sea-link, Mumbai-Pune expressway and the Eastern Freeway.

» City authorities have undertaken identification of accident prone spots and vigilance around such spots has been increased to curb accidents. The spots are also being geo-tagged to analyse reasons for accidents.

60% of the respondents rated the differently-abled friendly facilities to be satisfactory.

60% of the respondents rated the connectivity to be good.


78% of the respondents rated the transport infrastructure as below average.

88% of the respondents rated the road quality parameters to be below average.

CommendableFactors

DataInferences* *

» Illegal hawkers on city roads and footpaths have been a chronic menace to the city.

» As per a recent inspection by global experts representing organizations like WHO, World Bank, etc., the city pavements were not found to be pedestrian-friendly as they were narrow, higher than the accepted height, encroached upon by shops/ street-side stalls, etc.

» Road fatalities have been significantly high in Mumbai as per the Maharashtra State CID Report 2016 that was released last year. During city inspection, noted faded zebra lines on several key roads and lack of adherence to rules by motorists.

» Road conditions needs improvement. Patch works are carried out on roads during monsoons to temporarily fix potholes instead of concretization and smoothening of roads. Approx. 100 BMC engineers were found guilty in a road repair scam recently unearthed.

Areas ofImprovement


| 4 7

PUNE

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

63.65

66.30

63.35

65.90

66.20

64.00

63.25

64.55

70.50

63.05

73.15

67.25

4

7

8

7

4

9

7

7

2

6

6

6


CITY ANALYSIS

» Observed that the city has adequate number of safety signboards, digital boards, no-honking signboards available at major junctions to spread awareness about road safety.

» Except for few stretches wherein roads were littered, majority of the stretches inspected were free from construction debris or litter. Dustbins have been installed along footpaths at several stretches which could be the reason for clean roads.

» During city inspection, it was observed that school zones were clearly marked with go-slow signboards.

» The Rainbow BRTS is being implemented in the city which brings dedicated bus corridors, covered bus stations and intelligent transit management systems. Metro network is being put in place and should be operational by end of 2021. Metro network will ease traffic on roads resulting in reduced congestions along busy roads.

» Pune Municipal Corporation (PMC) has drafted the WalkSmart Policy for standardizing pedestrian facilities, Public Parking Policy for efficient parking management and Trenching Guidelines to streamline processes for contractors.

63% of the respondents rated the road safety for children as satisfactory.

70% of the respondents rated the pedestrian facilities as satisfactory.

65% of the respondents rated the cleanliness to be below average.

62% of the respondents rated the transport infrastructure to be below average.

65% of the respondents have rated the heavy vehicle traffic management parameters as below average.

CommendableFactors

DataInferences* *

» Road quality needs improvement as water logging has been a recurring issue every year.

» Improvement in street lighting is required as several pockets of the city suffer from poor or no lighting which is unsafe for motorist and pedestrians.

» Pedestrian facilities need major improvements as poorly maintained or encroached footpaths were observed along major roads. Footpaths have not been constructed at several busy areas which compromises pedestrian safety. On many roads, zebra-crossings and speed-breakers were found not to be adequately painted.

» Road cleanliness and garbage disposal mechanisms need greater focus.

Areas ofImprovement


| 4 9

RAIPUR

CITY ANALYSISC I R


PR

LM

MT

ES

RC

C

RI

RS

RSC

DF

RQ

HV

70.40

74.55

66.05

70.40

67.85

67.45

67.95

73.60

69.20

63.35

74.15

75.05

1

2

4

3

3

8

2

1

3

5

4

2


CITY ANALYSIS

» The city has well marked zebra crossings on major roads. Also, there is periodic inspection by government officials to check on encroachments and condition of pedestrian facilities.

» Cycle tracks are being added to various parks and gardens to encourage cycling habits amongst the residents.

» 250 CCTV cameras and speed detectors are being installed throughout the city.

» Energy saving measures have been adopted by installing solar photovoltaic powered street lights.

» The city has launched a program in which 75 underground SMART dustbins will be installed to make road and city free from waste. These dustbins would be fitted with sensors indicating when they are near to full which can be emptied thereafter.

53% of the respondents have rated the road safety as satisfactory.

58% of the respondents have rated the pedestrian facilities as satisfactory.

57% of the respondents have rated the lighting facilities to be good.

50% of the respondents have rated the cleanliness as below average.

53% of the respondents have rated the differently-abled friendly facilities as below average.

CommendableFactors

DataInferences* *

» Road safety awareness needs to be enhanced and stricter fine imposition is required to do away with traffic violations like triple-seat riding, driving without helmets and driving without seat belts.

» Traffic Police has cited acute shortage of traffic personnel to the high number of road accident fatalities reported in the last year.

» Road cleanliness and garbage disposal need further improvement.

Areas ofImprovement


| 5 1

Indian Road Safety Index is a reference and a suggestive document and does not contain or express any opinion or judgment with respect to any subject or issue that has been discussed or suggested in this Index. This document has been prepared on the basis of a survey that was carried out in a manner conducive to carry out a study for the purpose of preparing this Index. The information and data has been collected from free and voluntary sources and nothing in this intends to violate any Intellectual Property right of any party. The process of data collection and analysis has been defined in the document. Any emphasis, references or suggestions are drawn on the basis of the data and information collected from various independent sources and surveys that were carried out. Nothing in this document, either directly or indirectly, intends to promote, prove, refute or disparage any theory, practice, methodology and/or any other study on the subject. All reference and observations have been made on the basis of the comparative study carried out on the basis of data collected through the survey. Neither do we intend to promote nor disparage anything on the subject or other reference or inference that can be drawn from this document.

Further, this Index and the manner in which the data has been presented including the images or other pictorial representation or visualization is the intellectual property of Maruti Suzuki India Limited. We do not represent or warrant as to the accuracy or completeness of any information contained in this publication. Neither do we assume nor do we accept any liability or responsibility or duty of care for any consequences arising from the use of the information contained in this Index. The reader or user may of his/her own volition and free will decide and choose to act upon the information contained herein. © All rights reserved. Maruti Suzuki India Limited

DISCLAIMER

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