president’s report - oppd.com · customer service trends digital transactions 2008 2018 online...
TRANSCRIPT
President’s ReportJanuary 17, 2019
December Generation
• Baseload Generation capacity factor was
70%.
• Renewable energy contributed 39% of
OPPD’s retail energy sales.
• Wind capacity factor of 52.2%
Renewables as a % of Retail Sales
2008 2013 2018
DART Cases 32 18 11
DART Rates 1.3 0.76 0.65
OSHA Reportable 79 34 23
PVIR # 31 39 8
PVIR Rate 4.22 6.39 1.59
OPPD Safety Trends
Customer Service TrendsDigital Transactions 2008 2018
Online Bill Payments @oppd.com 210,000 760,000
Service Requests/Account Changes @oppd.com
9,600 42,300
Accounts on Paperless Billing 2,300 111,000
Automatic Bill Payment Transactions 700,000 1,300,000
Field Service Orders 2008 2018
Turn On/Off Service Order Completed with Meter Data Management Reads
25,800 94,800
HONOR Our Community
Month of Giving – Campaigns
$283,260United Way
$4,500Energy Assistance Program
Month of Giving – Volunteer
Approximately 100 employees
served 200 hours
Month of Giving – Volunteer
• 119 Coats
• 152 Gloves
• 70 Hats
• 18 Snow pants
• 13 Scarves
• 4 Boots
• 2 Earmuffs
OPPD Coat Drive:
Partnership 4 Kids (P4K)
When: March 2
Where: Stinson Park at Aksarben Village
Time: 9 a.m.
Register: HeatTheStreetsOmaha.org
Early-bird pricing ends Jan. 31.
Registration ends Feb. 26.
Volunteer opportunities also available.
Heat the Streets Run &
Walk for Warmth
Mervin StanglLineman
September 7, 1965