press en tat ion skills
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8/8/2019 Press en Tat Ion Skills
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Presentation Skills
Gayatri Patil
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Gayatri Patil
PresentationSkills
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Copyright 2007 by Tata Consultancy Services. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted
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TCS Confidential3
Presentation Skills
"Great Speakers are not Born,
they are trained."
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TCS Confidential4
Presentation Skills
AGENDA
Effective Presentation®
Purpose of Presentations®
Contents:®
Presentation Skill●
Listening skill●
Questioning Skill●
Telephone Skill●
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Presentation Skills
Purpose of Presentations
Inform®
Persuade®
Educate®
Non Verbal Communication
Attire®
Eye Contact®
Posture/ Poise®
Body language®
Facial Expressions®
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Presentation Skills
Eye Contact
Be Unafraid to make eye contact.®
Try to make eye contact with as many people as possible.®
If you make eye contact with someone who quickly looks away, refrain Presentation®
skills from looking directly into that person’s eyes again.
Refrain from the tendency to overdo the eye contact to avoid ending up staring at®
someone.
Posture
Closed Body Language:
Crossed arms – you do not convey a look that says, "Let’s talk“.®
Hands crossed in front of you –this makes you look weak and timid.®
Hands on hips – you look too condescending or parental.®
Hands joined behind your back – this stance makes you seem like you have no®
energy.
Putting your hands in your pockets – this can make you seem nervous.®
Leaning back in a chair– you look like you’re ready to pass judgement (especially®
during the Question hour)
Body Language
Watch your posture.®
Your objective is to be comfortable and controlled.®
You want your audience to see you relaxed and comfortable. Your body language®
should put them at ease.
Gestures
Are an important part of your visual picture.®
Reinforcements of the words and ideas you are trying to convey.®
Include hand, arm and head movements.®
Are culture and individual specific.®
Need to be spontaneous in order to be effective.®
Help listeners to relate to you and your words.®
Many people talk with their hands.®
Negative Gestures
Using a pointed finger – this makes you look accusatory, even if that wasn’t your intention.®
Fist raising – this can make you look hostile or threatening.®
Slamming your fist on the table- aggressive.®
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Presentation Skills
The Prerequisites:
Good Knowledge of the subject.®
Excellent Preparation.®
Good sense of Dressing.®
Understanding of your audience.®
Understanding the environment.®
Knowledge of previous work done in the field,®
if any.
IMPACT
See
The
Impact
on
Delivery
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Presentation Skills
A Well-planned Visual
A Central Theme.®
Cryptic Words.®
25 - 30 Words.®
5 - 6 Lines.®
Well-spaced lines.®
Visuals and Aids
Simple Graphics®
Minimal Clip-art®
Charts vs. Tables®
Colored Note Cards®
Notes Pages from the Application®
Supportive Data®
Avoid over use of visuals®
Slide Design
Font size and visibility®
Key points (brief)®
Apt Animation®
Contrast between font colour and background®
Visual Appeal®
Concluding your Presentation
Offer a brief summary of what you said.®
End with humour.®
End on a soft tone.®
Offer further suggestions to know more about the topic.®
Always thank your audience for their patience and involvement.®
Dealing with Questions
Listen carefully and repeat the question aloud.®
Answer directly. Look at the person asking the question.®
Refer to your speech/presentation.®
Anticipate areas of questioning.®
Be friendly, keep your cool.®
Try to be honest.®
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TCS Confidential10
Presentation Skills
Treat two questions from the same person as two separate questions.®
Keep your answers brief and to the point.®
Conclude smartly.®
Listening Skills
Listening:
I know that you believe you understand what you think I
said, but I'm not sure you realize that what you heard
is not what I meant.
– Robert McCloskey
Barriers to listening
Busily drafting your prescription or advice long®
before the talker has finished telling his/her woes.
Considering every conversation an intellectual debate with the goal of putting down the®
opponent.
Believing you are always right so no need to listen.®
Quickly changing the topic or laughing it off if the topic gets serious.®
Placating the other person ("You're right...Of course...I agree...Really!") by automati-®
cally agreeing with everything.
Inaccurate reflection or distracting commentsChanging-the-topic.®
I know better than you“.●
Judgmental responses.®
Advices.●
Discounting and premature reassurance .®
Psychoanalysis.●
Questions.®
Telling your own story.●
Tips for Effective Listening
Be attentive.®
Maintain eye contact with the speaker.®
Focus on content rather than delivery.®
Show appropriate non verbal signals.®
Use receptive language - (Hmm, I see ...etc)®
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TCS Confidential11
Presentation Skills
Concentrate on speaker’s words as well as gestures.®
Avoid distractions.®
Avoid emotional involvement..®
Watch out for the pauses, emphasis, tone etc.®
Take notes.®
Stay focused.®
Questioning Skills
Question Types
Passive QuestionsPause:® Often people stop midway in their conversation if they need further clarification
from the listener. Here, the pause becomes a question by itself.
Mirror Questions:® asked by the questioner based on the answers given by the person
(usually used by interviewers)
E.g., Q: Why did you leave your previous company?®
A; I didn’t like the working conditions in my previous company.
Q: You didn’t like the working conditions in your company, Is that so?®
Characteristics of a Good QuestionA good question is:®
An expressive demonstration of a genuine curiosity, and intention to know.●
Has an inner logic.●
Is worded in such a way that the thought behind it is made very clear.●
Intonated properly along with non-verbal elements that support it.●
Challenges thought and encourages reflection.●
Is perceived as part of an ongoing dialogue between speakers.●
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Presentation Skills
Do’s and Don’ts in Questioning
Do’s:®
Ask clear, concise questions on a single issue.●
Ask Challenging, thought provoking questions.●
Ask honest, relevant questions.●
Don’ts:®
Ask long, confusing questions covering several issues.●
Ask questions that are easy and will not require any thinking.●
Ask ‘trick’ questions that fool listeners.●
Dealing with Questions
Listen carefully and repeat the question aloud.®
Answer directly. Look at the person asking the question.®
Refer to your speech/presentation.®
Anticipate areas of questioning.®
Be friendly, keep your cool.®
Try to be honest.®
Treating two questions from the same person as two separate questions.®
Don’t place your hands on your hips or point at the audience.®
Keep your answers brief and to the point.®
Conclude smartly.®
Telephone Skills
Basic Telephone Tips
Receiving calls:
Identify yourself and your company while®
receiving an incoming call.
Have a friendly tone.®
Pick up the receiver by the third ring or so.®
Do not leave flippant messages on your answering machines.®
Your answering machine should have a professionally worded message that tells the®
caller.
Keys to press to leave a message.®
Time to expect a return call.®
Time of your availability.®
If you attend the call on behalf of a colleague, identify yourself.®
Ask the caller if you could take a message or whether the person would call back.®
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Presentation Skills
Tell the caller you are attending the call at you colleague’s desk since the colleague®
happens to be busy or away.
Leave a note with your signature and with the following details for your colleague:®
Name of the caller.●
Time of the call.●
Message if any.●
Answering calls for your department
Answer promptly (before the third ring if possible).®
Before picking up the receiver, discontinue any other conversation or activity such as®
eating, chewing gum, typing, etc.
Speak clearly and distinctly in a pleasant tone of voice.®
Use hold button when leaving the line so that the caller does not accidentally hear con-®
versations being held nearby.
When transferring a call, be sure to explain to the caller that you are doing so and®
where you are transferring them.
Remember that you may be the first and only contact person may have with your depart-®
ment, and that first impression will stay with the caller long after the call is completed.
If the caller has reached the wrong department, be courteous. If possible, attempt to find®
out where they should call / to whom they should speak. They will greatly appreciate it.
Telephone Etiquette
Voice Mail Etiquette
Voicemail Greeting :®
Be sure to record your own personal greeting; don't use the standard default greet-●
ing or have another person record your greeting .
Write down what you want to say in your greeting and practice saying it a few times●
before recording
Include in your greeting your name and department so that people know they have●
reached the correct person.
Your regular greeting should include your normal work hours. If you know that you●
will be on vacation for a few days or leaving the of fice early or have different hours
temporarily, you should record an alternate greeting to let callers know this
Leaving a Voicemail Message for another Person.●
Speak clearly and slowly.●
Be sure to leave your name and extension number. It's best to say it at the begin-●
ning and end of your message.
Keep messages short and to the point●
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Presentation Skills
Remember that you want to leave the person you are calling with a good impression●
of you.
Leave the date and time you called in the message. Let the person know the best●
time to call you back.
Cover one topic in one message; specify what you want the recipient to do.●
Speakerphone Etiquette
Identify yourself to the caller.®
Inform the caller that your are using the speaker phone option. Ask the caller’s®
permission.
Use speakerphone within closed doors.®
Introduce the people present in the room®
Explain the purpose of their presence.®
Every time somebody speaks to the caller, the person has to give his/ her name.®
Avoid simultaneous conversation.®
Avoid talking amongst yourself in regional languages especially when a discussion is®
in progress with clients or customers over the phone.
Not to do thing
Use jargon.Overwhelm with detail.Go over time.Use®
text that can’t be read.Stand in the way of your visu-
als.Distract (Eg. Gestures)Say: Ummmmm, ahhhhhh.
Stare at one point.
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Presentation Skills
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