press release - executive briefing on philippine outsourcing - draft (high res)

8/6/2019 Press Release - Executive Briefing on Philippine Outsourcing - Draft (High Res)

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Executive Briefing on Philippine Outsourcing held in London on 16th June 2011

London, United Kingdom, 22 June 2011.

The Philippine Trade and Investment Center in London (PTIC London), recently collaborated with theBritish Philippine Outsourcing Council to hold the first ever Executive Briefing on Philippine Outsouringlast 16 June 2011.

The event is a brainchild of the British Philippine Outsourcing Councils founding members UK

companies currently providing outsourced services from the Philippines and PTIC London. Targetingexecutive-level decision makers from the United Kingdoms mainstream companies, the ExecutiveBriefing proved to be a highly efective exercise to discuss the growing global attention to PhilippineOutsourcing at the management level.

The executive briefing was well attended by high-level executives from UK multinational companiesinvolved in Telecommunications, Insurance, Banking, Finance and Accounting and IT and CreativeIndustries. Michael Alfred Ignacio, Commercial Attach and Director of the Philippine Trade andInvestment Center in London, welcomed the participants with a business and industry introduction onPhiilppine Outsourcing, highlighting multiple international awards that have recognised the country asa destination of choice for Ofshore Outsourcing and why major global players locate their mainoperations in the Philippines.

Obrar Consultings Richard Hampson and Dave Hopkins, premier outsourcing consultants in the UnitedKingdom, also spoke about the advantages and realities of outsourcing to the Philippines and theirsuccess cases in bringing major UK brands and their customer service operations to the country.

Pete Graf, global Head of Service Desk at DHL, joined the Executive Briefing via live video link fromPrague and discussed several slides on why they are very satisfied with the quality and level of servicedelivered from the Philippines through its outsourced IT provider Merlin Information Systems. Grafhighlighted the talent pool available in the Philippines and how the country is able to produce multi-lingual services agents which they needed at a short notice. DHL is a major client of Merlin InformationServices Group, a founding firm of the British Philippine Outsourcing Council and represented byRichard Patterson, CEO and Ian McGowan, Sales and Marketing Manager.

Rob OMalley, UK VP of Aegis Global BPO, another founding member of the British Philippine

Outsourcing Council, shared highlights of his many years of experience as a pioneer in establishingPhilippine Outsourcing operations, having lived in the country as an expatriate executive for variousoutsourcing firms in the country, and explained why the companies he represented over the yearschose the Philippines and continue to thrive there, citing advantages in the availability and quality ofthe Philippine talent pool, the western culture in the Philippines, amongothers.

Dr. Bharat Vagadia, of O2Pi was requested by the group to be a resource speaker and he presented anonline decision-making tool for business managers considering to outsource to diferent locations.The online tool is free and available for basic use for everyone. Dr. Vagadia is likewise a boardmember of the UKs National Outsourcing Association.

The venue was hosted by Aegis Global BPO at their impressive Lansdowne House oces in BerkeleySquare, Green Park, London.


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The Philippine has been awarded as the Ofshoring Destination of the Year for 2010 by the NationalOutsourcing Association of the UK, an award it has also won in 2009 and 2007. The Executive Briefingcomes at an opportune time for British companies to explore the numerous advantages and compellingreasons to consider outsourcing to the Philippines and how best this can add value to their operations.

The Executive Briefing provided comprehensive information on the Philippines as an Of

shoringDestination, as well as valuable insights from British and Global companies that are already doing itsuccessfully. Richard Patterson and Ian McGowan, of Merlin Information Systems Group Ltd.(www.misgl.com), Rob OMalley of Aegis and Commercial Attache Ignacio, answered questions from theattendees in a very insightful Q&A session.

The British Philippine Outsouring Council (www.bpoc.uk.com) is a voluntary industry association ofBritish companies providing outsourced work to the Philippines. Richard Patterson, Ian McGowan andRob OMalley are the founding directors of the BPOC. Merlin Information Systems Ltd (www.misgl.com)provides world class customer support, IT service desk and Infrastructure support services to some ofthe largest companies in the world. Aegis (www.aegisglobal.com), represented by BPOC co-founder,Rob OMalley, ofers customer lifecycle management and a variety of value-added interactive and back-oce services for global enterprise clients. With industry experts, Aegis, who recently won Frost &

Sullivans Contact Center Service Provider of The Year Award, services more than 30 Fortune 500companies and other large, complex organizations worldwide in the Banking Financial services,Telecom, Insurance, Healthcare and Travel sectors.

The Philippine Trade and Investment Center in London (www.investphilippines.org.uk) is theCommercial Section of the Philippine Embassy in the United Kingdom and representative oce of thePhilippine Department of Trade and Industry.

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Photos

Top - Live Video Conferencing Facilities at the Executive Briefing on Philippine OutsourcingBottom - Commercial Attache Michael Alfred Ignacio giving a Business and Industry Introduction onPhlippine Outsourcing to the Executive level participants


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Richard Hampson and Dave Hopkins of Obrar Consulting discuss theirexperiences as pioneering outsourcing consultants who havesuccessfully brought british operations to the Philippines


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Rob OMalley, of AegisPeople Support andfounding member of theBritish PhilippineOutsourcing Council talksabout his experiences inthe Philippines as a

pioneering executiveinvolved in outsourcing tothe PHilippines and why he,Richard and Ian establishedthe BPOC.


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Merlin CEO Richard Patterson and Sales and Marketing Director IanMcGowan discuss the merits of outsourcing to the Philippines with topBritish executives and outsourcing consultants during the networkingbreak.


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Commercial Attache Michael Ignacio (Top Left and Bottom) and Honorary Investmentand Trade Representative Vicente Casim (Top Right), whilst answering questions duringthe networking break.


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Peter Graf, DHLs global head of service desk discusses the courier-giants experiencein the Philippines and why they believe it is the best choice for their operations.


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press release - executive briefing on philippine outsourcing - draft (high res)

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