preventative maintenance & cleaning guide...travel site reviews confirm that it's not about...

Q4 2019

Preventative Maintenance & Cleaning Guide

QUICK TIPS & BEST PRACTICES

Ready™ to put your program into place? Contact the Cintas National Service Team at 800.795.7368 or [email protected].

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DEEP CLEAN SERVICES performed by Jan 1st, 2020.

A pristine, prepared property — from the bell stand to the back door While you focus on pleasing your guests, we’ll focus on helping you enhance your image — from retail-inspired uniforms that solidify that important first impression, to well-stocked restrooms complete with sleek designer accessories, to a sparkling lobby that welcomes guests and features fresh custom-logo mats. We’ll also help keep you prepared by replenishing your first aid and safety products and much more.

• UNIFORM RENTAL

• FACILITY SERVICES

• FIRST AID & SAFETY

APPROVEDSUPPLIER

All products and services are provided by Cintas Corporation and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

INTRODUCTION

Create a Clean, More Inviting Guest Room Environment ............................... 5

Identifying Common Areas for Guest Complaints ........................................ 6-7

The Hotel Maintenance Doctor is In .................................................................. 8-10

Tips and Tricks For Bathroom Maintenance ........................................................11

The Floor Factor ...................................................................................................... 12-13

The Nose Knows: How to Resolve, Not Mask, Room Odor .......................... 14

Tips and Tricks for Guestroom Tile, Carpet & A/C Coil Cleaning ...............15

Cleaning vs. Disinfection in Lodging ....................................................................22

Tips and Tricks For Disinfecting .............................................................................23

The Clean Connection ................................................................................................24

The Biggest Vacuuming Gaffes ..............................................................................28

Operating Suppliers and Equipment (OS&E) Distributors ....................34-35

All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.

INDEXWhat’s inside

[email protected] | WHRSourcing.com | 3

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Create a Clean, More Inviting Guest Room Environment CRITICAL TIPS & TECHNIQUES

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r

Want to delight guests? Ensure repeat business? Travel site reviews confirm that it's not about the extras; it's diligent attention to the basics that matter most. According to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study, of all the issues experienced by guests, an unclean room has the greatest negative impact on satisfaction. And that poor experience will not only prevent a guest from returning, but could very likely lead to a negative online review.

Creating a clean and inviting guest room environment should be priority one for your housekeeping operation. As WynReview scores go up - so does RevPAR We've got the numbers to prove it. To help you achieve this critical operational goal, Strategic Sourcing assembled this comprehensive guide of cleaning tips, techniques and supplier products to help you keep guest rooms clean and odor free - and guest reviews positive!

YOU WANT THIS: "Refreshing surprise - Appreciated that room did not smell of room freshener. Family has allergies to many scents and were pleased that whatever freshener was used does not have an obnoxious odor."

WynReview comment, June 11, 2014

NOT THIS: "The room had a bad odor and it really wasn't that clean. I wouldn't stay there again."

WynReview comment, May 30, 2014 -r···


�-...

- - - - - - ----- ---- - --

� � . -.;:.-�

CAUSES OF BATHROOM RELATED COMPLAINTS VANITY

Bathroom surfaces looking old/worn

Chrome fixtures need cleaning or replacing

Cracked/chipped mirrors

SINK Dripping faucet

Low water pressure

Poor/slow drainage

Grout - mold, stains

Scratches/chips in porcelain sinks

TOILET Toilet inoperable

Toilet not flushing properly (keeps running)

5

TUB/SHOWER Dripping bath faucet (tap) or shower head

Low water pressure

Poor/slow drainage in bath

Grout - mold, stains

Chrome fixtures need cleaning or replacing

Calcium deposits on shower head

Loose/damaged shower rods

OTHER (not illustrated) Loose/damaged towel bar

Dusty fan vents

Inoperable fan vents

Bathroom door lock broken

Dirty door knobs

Broken night-light in bathroom

Inoperable G Fl socket

Bathroom odor

Inappropriate disinfection

Identifying Commom Areas for Guest Complaints

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6 | Preventative Maintenance & Cleaning Guide

CAUSES OF GUEST ROOM RELATED COMPLAINTS Carpet stains or burns

Fabric on furnishings stained

Inadequately cleaned

PTAC A/C too loud and doesn’t keep the room at

the right temperature

Algae | fungi | slime-forming bacteria in drain pan

Filter needs cleaning

Causes outside of the room unit (system issues)

SOFT FURNISHINGS ODOR Ineffectively cleaned bedspread, drapes

Ineffectively cleaned carpet

OTHER SOURCES OF ODOR Overuse of air fresheners

Moisture in caulk or grout

Water damage

Guest initiated causes

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PREVENTATIVE MAINTENANCE & CLEANING GUIDE | JANUARY 2017 6

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The Hotel Maintenance Doctor is InSponsored by HD Supply Hospitality Solutions

Q: HOW CAN I ENSURE MY PROPERTY IS PREPAREDFOR PEAK TRAVEL SEASONS?

A: YOUR LARGEST ASSET IS THE GUEST ROOM. IMPLEMENTING A PREVENTATIVE MAINTENANCE

PROGRAM WILL HELP YOU MAINTAIN YOUR PROPERTY AND IMPROVE YOUR GUEST SATISFACTION. HERE ARE SEVERAL STEPS TO CONSIDER:

• Look at what needs maintenance, what shouldbe replaced and what just requires good old-fashioned cleaning.

• Create a checklist for your guest rooms (suiteor standard) that includes floors, ceilings,furniture, fixtures, small appliances, lighting,doors, windows, PTACs, TVs and, of course, thebathroom.

• Always look at your rooms from the guest’sperspective. Stand in the shower, lie on the bed,use the furniture, etc. Act like a guest to get the“guest experience.”

ENTRANCE• Open the guest room door. Does it close

automatically. Do the hinges squeak? Does the door need to be cleaned or repainted? Does the lock bolt firmly in place?

• Test the electronic and secondary locks to make sure they are in good working condition. Check the peephole to ensure it is clean and clear.

• Once inside the guestroom, walk the perimeter of the wall and take a 360 degree inspection of the room, working your way throughout the entire space.

BATHROOM• Does the toilet flush properly or does it keep

running?

• Inspect the condition of the vanity, tiles, grout, caulking, and ceiling exhaust fan or vent.

• Enter the shower. Look at the grout/caulking and note necessary repairs. Cracks or holes in the shower can lead to moisture and mold in the walls, which can also cause odors. Check for chrome that may need cleaning or replacing.

• Inspect the showerhead. Clean any calciumdeposits and run the water to check the pressure.

• Test the tub stopper and the tub for standingwater. For slow drains, use the Zip-It® drain cleaningtool. Using the tool quarterly for tubs and sinks isrecommended.

• Check the shower rod and curtain. Is the rod looseor damaged? Does the curtain move correctly?

• Test the faucet and fill the basin. Does the faucetdrip? Does the sink drain properly? Check thecaulking for cracks.

• Ensure towel racks are tight and secure.

• Check mirrors for cracks and chips; re-silver ifapplicable. Light fixtures/bulbs, vents and fansshould be clear of dust and other debris.

• The bathroom door should open, close and lockfirmly.

• Test the blow dryer and check the filter. Does thefilter need cleaning or replacing? Inspect the cord/plug for damage and replace if necessary.

• Check the night-light and test all GFIs.

FURNITURE AND ELECTRONICS • Inspect all furniture, including desks, chairs, tables,

etc., for chips, scratches or damage.

• Dresser and nightstand drawers should open andclose smoothly and easily.

• Check batteries in remote controls, inspect alarmclocks, and check the cords on the TV and anyother electronic devices.

• Check the condition of the mattress and bed frame,as well as inspect for the presence of any bedbugs.

• Inspect all upholstered fabric for wear and tear.

WINDOWS/SLIDING DOORS• Inspect for cracks and drafts.

• Make sure drapes work correctly, and pull cords and batons operate properly.

• If the room has a balcony/sliding door, the door should slide and lock properly.

• Adjoining room doors should be inspected just like the entrance door.

Continued from page 7













running?




HOW CAN I ENSURE MY PROPERTY IS PREPARED FOR PEAK TRAVEL SEASON?

YOUR LARGEST ASSET IS THE GUESTROOM. IMPLEMENTING A PREVENTATIVE MAINTENANCE PROGRAM WILL HELP YOU MAINTAIN YOUR PROPERTY AND IMPROVE YOUR GUEST SATISFACTION. HERE ARE SEVERAL STEPS TO CONSIDER:

Q: ENTRANCE

BATHROOM

A:

• Inspect the showerhead. Clean any calciumdeposits and run the water to check the pressure.

• Test the tub stopper and the tub for standingwater. For slow drains, use the Zip-It® drain cleaningtool. Using the tool quarterly for tubs and sinks isrecommended.

• Check the shower rod and curtain. Is the rod looseor damaged? Does the curtain move correctly?

• Test the faucet and fill the basin. Does the faucetdrip? Does the sink drain properly? Check thecaulking for cracks.

• Ensure towel racks are tight and secure.

• Check mirrors for cracks and chips; re-silver ifapplicable. Light fixtures/bulbs, vents and fansshould be clear of dust and other debris.

• The bathroom door should open, close and lockfirmly.

• Test the blow dryer and check the filter. Does thefilter need cleaning or replacing? Inspect the cord/plug for damage and replace if necessary.

• Check the night-light and test all GFIs.

FURNITURE AND ELECTRONICS • Inspect all furniture, including desks, chairs, tables,

etc., for chips, scratches or damage.

• Dresser and nightstand drawers should open andclose smoothly and easily.

• Check batteries in remote controls, inspect alarmclocks, and check the cords on the TV and anyother electronic devices.

• Check the condition of the mattress and bed frame,as well as inspect for the presence of any bedbugs.

• Inspect all upholstered fabric for wear and tear.

WINDOWS/SLIDING DOORS• Inspect for cracks and drafts.

• Make sure drapes work correctly, and pull cords and batons operate properly.

• If the room has a balcony/sliding door, the door should slide and lock properly.

• Adjoining room doors should be inspected just like the entrance door.

Continued from page 7













running?



(continues on page 10 )


FURNITURE AND ELECTRONICS

WINDOWS/SLIDING DOORS

LIGHTING• Replace guest room lighting with CFL or LED bulbs.• NOTE: Change all guest room lighting at the

same time and date the bottoms so you knowwhen they were installed. Replacing incandescentbulbs with CFLs or LEDs will save you money andmaintenance.

• Check each lamp for cord and shade damage.

• Check switch plates and wall sockets for dirt ordamage.

CLOSET • Check the door, shelf, hangers and inside walls for

any damage.

• Inspect irons and ironing boards, ensuring theyare clean and work properly.

• Make sure the in-room safe is in good working order.

Preventative maintenance and deep-cleaning programs should be done in two phases. Conduct repairs and replacements, then follow with a housekeeper’s deep cleaning. Housekeeping should, at a minimum, wash the ceiling and walls, clean behind furniture and under beds, wash drapes and bedspreads, and steam-clean the carpet.

These programs should be customized to your properties’ needs. Consistency is always the best approach. Set your list to conform with your guest rooms and fine-tune them as you go. Remember, this is a work in progress. Get your staff involved. Let them spend a night at the hotel. Ask them to fill out an evening checklist and review in the morning.

Following these simple steps will not only save future maintenance costs and drive repeat customers, but will also increase those all-important guest satisfaction scores. ■

Contact your HD Supply Hospitality Solutions representative, call (800) 431-3000 or visit www.hdsupplysolutions.com.

For information about all our supplier programs visit WHRSourcing.com or email

[email protected].

• Carefully check Packaged Terminal Air Conditioner(PTAC). Clean filters and replace when necessary.Clean the coils and condensation pan at leasttwice annually. Standing water in the pan willdevelop odor over time if unchecked. Use pantablets to fight odors.

Conditioner (PTAC). Clean filters and replace when necessary. Clean the coils and condensation pan at least twice annually. Standing water in the pan will develop odor over time if unchecked. Use pan tablets to fight odors.






any damage.






Contact your HD Supply Hospitality Solutions representative or call (800) 431-3000 or visit us at www.hdsupplysolutions.com.

For information about all our supplier programs visit WHGSourcing.com or email [email protected].

(continued from page 9)


LIGHTING

CLOSET

Conditioner (PTAC). Clean filters and replace when necessary. Clean the coils and condensation pan at least twice annually. Standing water in the pan will develop odor over time if unchecked. Use pan tablets to fight odors.






any damage.






Contact your HD Supply Hospitality Solutions representative or call (800) 431-3000 or visit us at www.hdsupplysolutions.com.

For information about all our supplier programs visit WHGSourcing.com or email [email protected].

12

TIPS AND TRICKS FOR BATHROOM MAINTENANCE

AREA/ISSUE TIPS & BEST PRACTICES POTENTIAL PRODUCTS

A leaky faucet that drips at the rate of one drip per second can waste more than 3,000 gallons per year. That’s the amount of water needed to take more than 180 showers! Leaky faucets can be fixed by checking faucet washers and gaskets for wear and replacing them if necessary.

Purchase appropriate sized washers and gaskets.

DRIPPING FAUCET

In most cases, you can easily fix a slow-draining tub or sink by fishing out hair and gunk build up. For slow drains use the Zip-it® drain cleaning tool. Use the tool quarterly (or as soon as your drains begin to slow) to prevent potential clogs washing further down into the drain

Zip-It® Drain Cleaning Tool “Pkg of Six” (151664)

SLOW DRAINAGE

Calcium deposits can build-up inside faucets or shower heads, clogging them and impacting water flow. To remove calcium deposits, detach and soak the shower head and/or faucet (turning off the water supply first!) for a few hours in white vinegar which is known for dissolving the calcium build.

Replace show head or faucet or clean with white vinegar.

LOW WATER PRESSURE

Inspect the condition of the vanity, tiles, grout and caulking.

Henry 1 Quart Tile, Grout and Floor Cleaner (865905)

MOLD | STAINS IN GROUT

Tubs and tile refinishing kits provide a like-new finish on ceramic tile, porcelain, fiberglass or acrylic tubs, showers and sinks.

Rust-Oleum White Tub and Tile Refinishing Kit (128687)

SCRATCHES | CHIPS IN TILE

Use touch-up glaze to keep porcelain sinks or tubs free of unsightly scratches or chips.

0.6 oz. Touch-up Size Available in White, Almond, Biscuit and Black ( 128001 | 128002 | 128003 | 128004 )

SCRATCHES | CHIPS IN TILE

HD Supply Hospitality Solutions has created a custom shopping site just for Wyndham Hotels & Resorts properties, making the ordering process fast and easy.Visit hdsupplysolutions.com for more information or call (800) 431-3000


13

HOW DEEP CLEANING CAN IMPROVE YOUR BOTTOM LINEWhen is the last time you looked at your hotel through the eyes of your guests? Are hard surface floors in public areas and guest room bathrooms clean and shiny? Rugs and carpets spot and odor free? While many factors contribute to guest satisfaction, the cleanliness and appearance of your property’s guest rooms and public areas remain at the top of their most wanted list. Perception, after all, counts and your floors just may be what guests notice first and remember most.

Deep cleaning floors and carpets regularly will not only improve the appearance of your property, but also extend the life of these investments. It also helps prevent unpleasant room odor. According to J.D. Power and Associates’ 2010 North America Hotel Guest Satisfaction Index Study(SM), room odor is one of the top three problems cited by hotel guests in the economy/budget segment.

By deep cleaning tile and particularly carpeting, hotels can effectively extract and eliminate odor-causing contaminants, such as smoke, organic matter or residue from spilled liquids—and attack odor trouble at the source. The process removes bacteria and dirt from areas that vacuums can’t reach, and uses powerful chemicals, agitation and extraction to leave carpeting in an unparalleled state of cleanliness without any unwanted, lingering odors.

SURFACE CLEANING ISN’T ENOUGHMost hotels surface clean properties daily — rooms are vacuumed, dusted, etc. When deeper cleaning is needed, in-house floor cleaning methods are used consisting of shampooers, walk-behinds, absorbent pads (also known as bonnet cleaning) and other processes. Unable to penetrate deeply, these methods often lead to residue buildup due to lack of effective cleaning product extraction. Deep clean-ing solutions use hot water extraction, removing residue left behind from other cleaning methods, as well as dirt, harmful bacteria, fungi, pollens and tobacco residue.

Deep cleaning solutions can also save you money by extending the life of your flooring investments, delaying total replacement projects and all related costs. What should you look for? The best deep cleaning processes involve high levels of heat, pressure and extraction, as well as highly specialized equipment and trained professionals.

THE DEEP CLEANING PROCESS AT A GLANCEFor tile and darkened grout lines, deep cleaning solutions remove imbedded organic soils to keep floors clean and attractive for a much longer period of time. For carpeting, soil and residue left deep within carpeting is removed, revitalizing carpet fibers down to the backing. In high-traffic facilities, the deep cleaning process can also include applying a coat of fiber protectant to the carpeting to

The Floor Factor


protect against future staining. For best results, experts recommend truck-mounted deep cleaning equipment. Featuring tremendous heat, water pressure and vacuum strength, the equipment recovers up to 95 percent of the water used in the cleaning process.

The deep cleaning process isn’t limited to tile, grout and carpeting. From travertine, quarry and cement to drapes and upholstery, deep cleaning can revitalize multiple areas of a hotel and project a long-lasting, positive image to guests.

THE CINTAS DIFFERENCEAn approved program available to Wyndham Hotels & Resorts properties, the Cintas Tile and Carpet Deep Cleaning Service is one of the most powerful and effective systems in the industry. Cintas’ solution includes a unique, state-of-the-art mobile cleaning plant operated by professionally trained and certified technicians. Cintas’ comprehensive 4-step process revitalizes flooring with a patent-pending heat and pressure technology as well as an extremely powerful extraction tool. The process begins by pre-spraying the floor with cleaning chemicals appropriate for that specific floor type and continues with agitation. A high-pressure steam-rinse is then applied, followed by thorough extraction of soil, cleaning chemicals and moisture. The system achieves an unparalleled level of clean that makes daily cleaning and maintenance easier for housekeepers, delays the need to replace tile and carpeting and relieves tight capital budgets. In addition,

the service saves hotels time and money by eliminating business disruption. Because of the powerful extraction process, Cintas’ Deep Cleaning Solutions for carpeting dries within a couple of hours instead of days. As part of the company’s commitment to professional quality service, Cintas minimizes hotel operations by offering flexible scheduling options, such as the ability to work overnight.

THE MANAGEMENT OF CLEANAlthough deep cleaning is only one factor in a hotel’s maintenance program, it plays an important role inits guest satisfaction success. Happy guests come back and post positive comments for others to see. According to a survey conducted by Harris Interactive in Sept. 2010, 85 percent of U.S. adults ages 18 and older said they would not rebook at a hotel if there are dirty floors in the guest room, lobby or entry ways. Deep cleaning is a reliable way to offer guests the cleanest, most comfortable stay possible, secure positive online reviews, word-of-mouth recommendations, and repeat stays. At a time when many hotels are still doing more with less, deep cleaning solutions can help maximize asset investments, extend their life, increase operational efficiency and positively impact your bottom line. ■

Contact your Cintas representative or call (800) 864-3676. For information about all

our supplier programs visit WHRSourcing.com or email [email protected].


15

You’re tired. Your flight was delayed. All you want is to get to your guestroom and get a good night’s sleep. You unlock the door and it hits you. An unpleasant odor. Your immediate impression? The room isn’t clean. According to the J.D. Power 2014 North America Hotel Guest Satisfaction Index Study, of all issues experienced by guests, an unclean room has the greatest negative impact on satisfaction. That poor experience will not only prevent a guest from returning, but could likely lead to a negative online review.

Creating a clean and inviting guest environment should be the first priority for your housekeeping operation. Here are a few strategies to keep your guest rooms – and all property areas – smelling clean and fresh:

ATTACK ODORS AT THE SOURCEWant to eliminate unpleasant guestroom odors? Develop a daily cleaning routine to attack and eliminate odors at the source. Train housekeeping staff on the program to ensure they use proper cleaning tools and chemicals and follow all defined protocols. Establish a schedule for consistency throughout the entire property that allows fragrances and cleaning agents to meld harmoniously – and favorably.

Routinely wipe counters and disinfect fixtures to remove odor-causing bacteria and maintain a visibly clean environ-ment. To effectively clean surfaces, allow chemicals to sit on the surface for the required amount of time to kill bac-teria and germs. Encourage staff to pre-spray surfaces and fixtures with disinfectant and then complete other tasks, such as cleaning glass, while cleaners do their work. Don’t

forget to clean drains as well. Dry drains have a tendency to create more unpleasant odors compared to those that get frequent use.

CLEAN THE AIRSuccessful odor maintenance requires effective air fresh-eners. Select quality products that operate on a 24-hour basis and neutralize odor-causing bacteria rather than masking it. Neutralizing odors allows the fragrance to last longer and produces a fresh smelling room. An appealing fragrance scheme leaves a lasting impression on guests and improves the overall ambience of the resort.

EVALUATE INDOOR AIR QUALITYPoor indoor air quality (IAQ) can contribute to property odor issues. In guestrooms, it’s usually the result of not maintaining the correct temperature and humidity level. According to the Environmental Protection Agency (EPA), a room that exceeds 60-percent humidity for 48 hours develops an odor due to the growth of mold spores. Clean air conditioning system coils on a regular basis and use removable filters so they can be cleaned and sanitized to maximize air flow.

DEEP CLEAN COMMON AREASSometimes, regular maintenance isn’t enough. Deep clean-ing floors, carpets and restrooms on a routine basis helps extract and eliminate odor-causing contaminants. ■

The Nose Knows: HOW TO RESOLVE, NOT MASK, ROOM ODOR


THE A/C AND HEATING SYSTEM WORKS LOUDLY

Professional in-room deep cleaning of A/C coils including drain line treatment, pan cleaning, disinfection, pan purge strips, and filter cleaning

A/C Coil Cleaning

THE GUEST ROOM SMELLS UNPLEASANT

A/C Coil Cleaning Professional in-room cleaning of all types of A/C units using leading technology and chemicals

Tile & Carpet Cleaning Industrial strength professional deep cleaning of carpeting including guest rooms

24/7 Emergency Cleaning 24/7 emergency response for cleaning of flood dam-age, sewage, biohazards, smoke damage, and odor removal

THE FABRIC-COVERED FURNITURE IS NOT PROPERLY CLEANED

The process for deep cleaning tile & carpeting at industrial strength can also be used for upholstered furniture

Tile & Carpet Cleaning

THE CARPET HAS STAINS OR BURN MARKS

Industrial strength professional deep cleaning of tile & carpeting including guest rooms Tile & Carpet Cleaning

24/7 Emergency response for cleaning of flood dam-age, sewage, biohazards, smoke damage and odor removal

24/7 Emergency Cleaning

THE A/C AND HEATING SYSTEM DOES NOT KEEP THE ROOM AT THE RIGHT TEMPERATURE

Professional in-room deep cleaning of A/C coils including drain line treatment, pan cleaning, disinfec-tion, pan purge strips, and filter cleaning

A/C Coil Cleaning

AREA/ISSUE CINTAS SERVICES SERVICE DESCRIPTION

TIPS AND TRICKS FOR GUESTROOM TILE, CARPET & A/C COIL CLEANINGYour A/C unit regulates a lot more than temperature. Properly cleaned, they can lower your utility bills, extend equipment life and improve guest satisfaction. Additionally, deep cleaning floors and carpets regularly will not only improve the appearance of your property, but also extends the life of these investments and prevent unpleasant room odor.

To learn more, visit Cintas.com or call (800) 864-3676


File Name: 16910 HOS Door Hardware Flyer.indd • Trim: 8.5"w x 11"h • Bleed: 0.125"

18-16936© 2018 HDS IP Holding, LLC. All Rights Reserved. For our terms and conditions, visit hdsupplysolutions.com/terms.

STEP 1: Wall Sleeve• Check the caulking around the PTAC wall sleeve to make

sure all air and water openings are properly sealed.• Check the wall sleeve's level. It should be tilted to the

outside (as close to 1/4 bubble tilt as possible); however, do not over- or undertilt. If the unit has an internal drain system, the sleeve should be leveled (left to right and front to back) so that condensate water drains into the connected drain line/kit location. Water should not overflow the sleeve to the room side or outside and should drain into the internal drain hole. (To test, pour a cup of water into the wall sleeve.)

Seasonal Maintenance

STEP 2: Base Pan And Condenser Coil• Spray and rinse the condenser coil and base

pan with Hydro-Balance Enviro-Coil cleaner.

• Place a Hydro-Balance drain strip (preferred)

or a drain pan cleaner tablet in the base pan

to inhibit bacteria growth.

• Reinstall the unit back into the wall sleeve.

• Allow unit to dry for 24 hours before reapplying

power. When power is reapplied, test the unit for

proper operation.

STEP 3: Clearance Check• Check clearance around the PTAC unit to ensure

that the intake air and discharge air paths are not blocked or restricted. Leave a minimum of 8" between the intake vent and furniture, beds, or other objects for proper operation. Make sure no objects (curtains, furniture, etc.) block the discharge vent.

To learn more about PTACs, visit us online and search PTAC to search our selection.

1-800-431-3000 • En español 1-800-511-5652 • hdsupplysolutions.com

16936_PTAC Maintenance Tasks.indd 2 4/13/18 2:14 PM


Regular PTAC maintenance can maximize energy savings and extend the life of your HVAC equipment. For specific instructions on your unit, consult the owner’s manual and warranty information.

To avoid the risk of property damage, electrical shock, or personal injury, turn off and unplug the PTAC unit before conducting any routine maintenance or services.


STEP 2: Vent Screen(NOTE: If the PTAC unit is operated with the vent door

closed, the vent screen does not need to be cleaned.)• Remove the screws securing the chassis to the

wall sleeve and slide the chassis out far enough for the vent screen to be accessible.

• Clean and replace the vent screen, slide the chassis back into the wall sleeve, secure it in place, and reinstall the front cabinet.

STEP 3: Front Grille• Remove the front grille and clean it with a

dampened cloth. (Use water only; no chemicals.)• Reinstall the front grille.• Inspect the control panel door and plug.

Replace both if needed.

STEP 1: Air Filter• Remove the PTAC air filter slowly to prevent dirt

from falling back into the unit. For some units, the front grille must be removed to access the filter.

• Clean the filter with a vacuum or running water.• Replace any damaged filters.

Monthly Maintenance

PTAC PREVENTIVEMAINTENANCE



18-16936© 2018 HDS IP Holding, LLC. All Rights Reserved. For our terms and conditions, visit hdsupplysolutions.com/terms.

STEP 1: Wall Sleeve• Check the caulking around the PTAC wall sleeve to make

sure all air and water openings are properly sealed.• Check the wall sleeve's level. It should be tilted to the

outside (as close to 1/4 bubble tilt as possible); however, do not over- or undertilt. If the unit has an internal drain system, the sleeve should be leveled (left to right and front to back) so that condensate water drains into the connected drain line/kit location. Water should not overflow the sleeve to the room side or outside and should drain into the internal drain hole. (To test, pour a cup of water into the wall sleeve.)

Seasonal Maintenance

STEP 2: Base Pan And Condenser Coil• Spray and rinse the condenser coil and base

pan with Hydro-Balance Enviro-Coil cleaner.

• Place a Hydro-Balance drain strip (preferred)

or a drain pan cleaner tablet in the base pan

to inhibit bacteria growth.

• Reinstall the unit back into the wall sleeve.

• Allow unit to dry for 24 hours before reapplying

power. When power is reapplied, test the unit for

proper operation.

STEP 3: Clearance Check• Check clearance around the PTAC unit to ensure

that the intake air and discharge air paths are not blocked or restricted. Leave a minimum of 8" between the intake vent and furniture, beds, or other objects for proper operation. Make sure no objects (curtains, furniture, etc.) block the discharge vent.

To learn more about PTACs, visit us online and search PTAC to search our selection.



6Step Process

02

0305

06

Prep

01 Apply a

Agitate

Inspect

04

Remove

Dry

and spot treat .

Tile and Carpet 6-Step Cleaning Process

6Step Process

02

0305

06

Prep

01 Apply a

Agitate

Inspect

04

Remove

Dry

and spot treat .

Tile and Carpet 6-Step Cleaning Process

BEFORE AFTER

BEFORE AFTER

Tile and Carpet Deep Cleaning Service

cintas.com/tileandcarpet

Extend the life of your floors with our deep cleaning serviceRevived floors say you’re ready™ for business. Our gold-certified process, recognized by the Carpet and Rug Institute, deep cleans more thoroughly than any other method.

Tile CleaningOur comprehensive cleaning process utilizing a high-pressure steam rinse and soil removal will clean your tile and grout and revive it back to its best beauty.• Clean Examples of hard surface coverings we service:

• Fast Dry — Our powerful extraction system allows floors to dry quickly• Sealant — Seal your grout to keep your floors looking good, longer

• Man-made tile and grout• Natural tile and grout

• Quarry kitchen tile• Concrete

Why Choose Cintas?• Mobile Plant — Our state-of-the-art truck is a mobile plant, not just a

• Trained Technicians — Our technicians are certified in the approved methods of

• 6-Step Process — We achieve the truest deep clean with our 6-step process:

• Commercial Only — We are the only national, recognized service provider that

• Achieves Steam if Necessary — Patent-pending heat management technology

• Safety First — All safety precautions are taken for the convenience of your staff,

• Professional Service — Pre-clean consultation and post-service follow-up within24 hours of cleaning to ensure your satisfaction

retro-fitted van

cleaning and revitalizing commercial flooring

prep the surface, apply appropriate chemical, agitate the surface, remove all chemicals and soils, inspect the surface, dry the surface

focuses 100% on commercial-only facilities

delivers the hottest water appropriate to the surface type to maximize clean

neighbors and facility

Carpet CleaningCarpet needs hot water extraction performed regularly to remove residue left behind by other cleaning methods.

• Stain Repellant Program — Optional fiber protectant resists stains longer• Other Items - Drapes - Upholstery - Office partitions

hours, not days• Fast Dry — Our powerful extraction system allows carpet to dry within a couple

Tile and grout deep cleaning service for commercial kitchens

before after

Floor Surfaces: Areas:

cintas.com/tileandcarpet

HIGH-TRACTION

Your kitchen tile and stone flooring require special care. A specially formulated cleaning soltion, along with our high-pressure steam rinse, will revitalize your tile and grout to a “like new” condition. Create a cleaner environment for your employees and customers while improving your facility’s image with our deep cleaning service. Let the professionals at Cintas clean your hard surface floors with our powerful truck-mounted cleaning system.

Restore your kitchen floor back to a beautiful luster

• Stone• Quarry • Travertine• Terrazzo

• Food Preparation• Fryers• Ovens• Exit to Dining Area

Keep dirt and everyday wear from damaging your floors. Ask about

our tile and grout sealing!Why Choose Cintas?

• Mobile Plant — Our state-of-the-art truck is a mobile plant, not just a

• Trained Technicians — Our technicians are certified in the approved methods of

• 6-Step Process — We achieve the truest deep clean with our 6-step process:

• Commercial Only — We are the only national, recognized service provider that

• Achieves Steam if Necessary — Patent-pending heat management technology

• Safety First — All safety precautions are taken for the convenience of your staff,

• Professional Service — Pre-clean consultation and post-service follow-up within24 hours of cleaning to ensure your satisfaction

retro-fitted van

cleaning and revitalizing commercial flooring

prep the surface, apply appropriate chemical, agitate the surface, remove all chemicals and soils, inspect the surface, dry the surface

focuses 100% on commercial-only facilities

delivers the hottest water appropriate to the surface type to maximize clean

neighbors and facility

File Name: 19706_Wydham_PostConference_AD.indd • Trim: 8.5"w x 11"h • Bleed: 0.125"

As your single-source supplier, HD Supply delivers the products you need, where and when you need them. Visit us online and sign in to your account to take advantage of our show specials.

THANKS FOR VISITINGYou Helped Make The Wyndham Global Conference A Success

© 2019 Worldwide Sourcing Solutions, Inc. All products and services are provided by HD Supply Facilities Maintenance and not Wyndham Hotels & Resorts Inc. or its affiliates. Neither Wyndham nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations, and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.© 2019 HDS IP Holding, LLC. All Rights Reserved.

Take advantage of these limited-time show specials - good only until November 23, 2019.

19-19706

Cleaning vs. Disinfection in Lodging– MAKING THE RIGHT CHOICE FOR YOUR HOTEL

A commonly misunderstood topic when it comes to cleaning is the difference between the terms cleaning and disinfection. While a hotelier may believe that they are disinfecting because the chemical being used says ‘disinfectant’ on the bottle, it’s important to understand what is required to achieve disinfection during the cleaning process.

WHAT IS DISINFECTION? Disinfection is a process by which living organisms (disease causing viruses, pathogens, bacteria, or other microbes) are removed, reduced, or killed.

IS CLEANING THE SAME AS DISINFECTION? No. Cleaning may, and should, occur before disinfection. Washing or scrubbing a surface may physically remove soil and organic material such as blood or body fluids. Cleaning is a very important step in disinfection. By removing the organic soil, the right disinfectant has a much better opportunity to kill the target organisms. There is a very little chance for the disinfectant to do its job in the presence of a bio-load of soil.

Disinfectants are chemicals that kill living organisms. In the United States, the EPA (Environmental Protection Agency) controls the registration of disinfectants just as they do pesticides. If a product claims to kill bacteria, fungi, or viruses, it will have an EPA establishment number on the label.

WHERE IS DISINFECTION RECOMMENDED?Disinfection may be desired in a variety of scenarios including:

• Where people are more likely to be exposed todisease causing organisms

• In environments where people may have a reducedability to fight infection on their own

• On surfaces where disease causing organisms cansurvive for prolonged periods of time

BEST PRACTICES FOR HOTELIERSTo increase your ability to achieve disinfection where it is desired:

• CHOOSE A PRODUCT THAT CARRIES AN EPAREGISTRATION FOR DISINFECTION

• ENSURE THE PRODUCT CARRIES DISINFECTIONCLAIMS FOR THE ORGANISMS YOU CARE ABOUT– Product registrations cover a specific group oforganisms. (Norovirus, rhinovirus, HIV, c diff, etc.)

• USE THE RIGHT AMOUNT OF PRODUCT, AT THERIGHT CONCENTRATION – Diluting a disinfectantreduces its ability to work. Review the labelrequirements of your product for details, or ask yourEcolab associate for more information.

• CONTACT TIME IS CRITICAL – In order to achievedisinfection, a product rated for disinfection must beused at the listed concentration and must sit on thesurface to be disinfected for the required contacttime. Review the label requirements of your productfor details, or ask your Ecolab associate for moreinformation. ■



PREVENTATIVE MAINTENANCE & CLEANING GUIDE | 2017 20

TIPS AND TRICKS FOR DISINFECTING

AREA/ISSUE

BATHROOM INNER/ OUTER DOORBATHROOM LIGHT SWITCH

BATHROOM SINK/FAUCETSHOWER/TUB/FAUCETTOILET FLUSH HANDLETOILET SEAT

POTENTIAL PRODUCTS

Oasis Pro Peroxide Multi-Surface Cleaner and Disinfectant (#6100791)

Oasis Pro 66 (#10158) or Neutral Bathroom Cleaner (#6100276), or Oasis Pro 73 Disinfecting Acid Bathroom Cleaner (#6101040)

TIPS & BEST PRACTICES

Look for EPA disinfection claims – such as those featured on Ecolab products. Product #14205 carries EPA claims, where disinfection is required.

Disinfect bathroom faucets, sink, shower, tub, toilet flush handle and seat.

Disinfecting Acid Bathroom Cleaner is effective against hard water deposits.

Where marble surfaces are found, contact Ecolab for additional recommendations.

ROOM OUTER DOOR KNOBROOM INNER DOOR KNOBS ROOM LIGHT SWITCHTV REMOTETELEPHONE CLOSET DOOR (KNOB OR HANGER)CHAIR ARMS THERMOSTAT

DESK SURFACE

Oasis Pro 14 Antibacterial All Purpose Cleaner (#14205), orOasis Pro Peroxide Multi-Surface Cleaner and Disinfectant (#6100791)

Disinfect all door knobs (outside and inside the room, including closet knobs), light switches, TV remotes, telephone, chair arms, thermostat and desk surfaces.

Look for EPA disinfection claims – such as those featured on Ecolab products. Product #14205 carries EPA claims, where disinfection is required.

Ecolab’s proven solutions, innovative systems, training aids and consultative services make it easy for you to consistently and effectively deliver a clean and inviting experience that keeps guests coming back.

To learn more, visit ECOLAB.COM or call (800) 35-CLEAN.

In the United States, chemical germicides formulated as sanitizers, disinfectants, or sterilants are regulated in interstate commerce by the Antimicrobials Division, Office of Pesticides Program, EPA, under the authority of the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) of 1947, as amended 792. Under FIFRA, any substance or mixture of substances intended to prevent, destroy, repel, or mitigate any pest (including microorganisms but excluding those in or on living humans or animals) must be registered before sale or distribution. To obtain a registration, a manufacturer must submit specific data about the safety and effectiveness of each product. For example, EPA requires manufacturers of sanitizers, disinfectants, or chemical sterilants to test formulations by using accepted methods for microbiocidal activity, stability, and toxicity to animals and humans. The manufacturers submit these data to EPA along with proposed labeling. If EPA concludes the product can be used without causing "unreasonable adverse effects," then the product and its labeling are registered, and the manufacturer can sell and distribute the product in the United States.Source: Guideline for Disinfection and Sterilization in Healthcare Facilities, 2008, cdc.gov

26 | Preventative Maintenance & Cleaning Guide19

FLOORSClean floors keep rooms smelling fresh. Carpet requires consistent and ongoing care. Regular vacuuming and shampooing is a must. This includes cleaning corners and quickly treating spills. Even the smallest stain can influence the perception of a room’s cleanliness. Hard flooring needs to be buffed to remove scuff marks as well as stains.

BATHROOMS Any odor or sign of mold or mildew impacts the perception of cleanliness. The area around the shower drain, the grout lines between the floor and shower tiles, counter tops and sinks need to sparkle. Shower curtains and towels need to look bright and clean.

WALLS Drinks often hit the wall on their way to the floor. A thorough hotel cleaning routine should survey the walls around tables and counter tops.

BEDDINGAll linens, throw pillows and coverlets need to be stain free and in good condition. Damaged items need to be replaced.

Through the support of our program with Ecolab, you can help increase your guest satisfaction scores around these, and other important housekeeping measures. Ecolab is a global leader providing sustainable chemical programs that improve operational efficiency while reducing your “Total Cost of Operation.” ■

The Clean ConnectionHOW HOUSEKEEPING PRACTICES IMPACT GUEST SATISFACTIONHow do you know how your guests really feel about your hotel? The service you provide? Guest satisfaction scores are one of the most important measures of business success. Satisfied guests are repeat guests and will recommend your property to family, friends and co-workers. And not surprisingly, what they want is pretty straightforward.

Industry studies repeatedly identify housekeeping as one of the most influential factors of guest satisfaction: the overall cleanliness of the room and bathroom. Guests judge the cleanliness of the room almost immediately upon entry and form a powerful first impression. Was my room clean? Was the bathroom clean? Did I find hair on the floor? Stains on the bedding? Does my room smell fresh? First Impressions are a big deal.

You have the opportunity through housekeeping practices to really impact what guests care about. Cleanliness matters most, so by extension, housekeeping matters most. While most industry best-practices take a common sense approach to cleaning, putting a comprehensive checklist together for housekeeping helps ensure every aspect of the room has been addressed – and nothing is overlooked.

Contact your Ecolab representative or call (800) 352-5326. For information about all our supplier programs visit WHRSourcing.comor email [email protected].

READY-TO-USE SPECIALTY CLEANING SOLUTIONSProven quality ready-to-use cleaning chemicals to suit all of your hospitality needs.

All products and services are provided by Guest Supply®, a Sysco® company and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

Keep all metal surfaces shiny & clean

MULTI-SURFACE & GLASS CLEANERS

Remove greasy soil or film easily

SPECIALTY BATHROOM CLEANERS

Easily attack stubborn mold and mildew

STAINLESS & FURNITURE POLISHES

Keep wood surfaces looking like new

ODOR CONTROL

Banish odors caused by smoke & other tough odors

FLEXIBLE TRAINING

INNOVATIVE PRODUCTS

RIGHT PROCEDURES

READY-TO-USE Lodging Specialty Solutions

FOR MORE INFORMATION ABOUT KEYSTONE READY-TO-USE SPECIALTY SOLUTIONS:1 800 772 7676 1 800 35 CLEANwww.guestsupply.com www.gofacilipro.com

Contact your Guest Supply or Ecolab Representative for more information.

ECOLAB ALSO OFFERS A COMPLETE HOUSEKEEPING PROGRAM.

370 Wabasha Street N St. Paul, MN 55102 www.ecolab.com 1 800 35 CLEAN © 2016 Ecolab USA Inc. All rights reserved. S49915/0400/0716

FLEXIBLE TRAINING

INNOVATIVE PRODUCTS

RIGHT PROCEDURES

READY-TO-USE Lodging Specialty Solutions

FOR MORE INFORMATION ABOUT KEYSTONE READY-TO-USE SPECIALTY SOLUTIONS:1 800 772 7676 1 800 35 CLEANwww.guestsupply.com www.gofacilipro.com

Contact your Guest Supply or Ecolab Representative for more information.

ECOLAB ALSO OFFERS A COMPLETE HOUSEKEEPING PROGRAM.

370 Wabasha Street N St. Paul, MN 55102 www.ecolab.com 1 800 35 CLEAN © 2016 Ecolab USA Inc. All rights reserved. S49915/0400/0716

190

6.0

94

9.0

2

For more information about Keystone Ready-to-Use Specialty Solutions, contact your local Guest Supply Territory Manager, or call 800.772.7676.

guestsupply.com • ©2019 Guest Supply®, a Sysco® company

The Biggest Vacuuming Gaffes NOT CHANGING THE BAGS: When your bag or bin is half full, suction power is reduced by at least SO percent. This means you need more strokes over an area to clean it and it is making the motor work harder. It is best to change the bag or empty the bin when one-third to one-half full.

USING THE BRUSH ON BARE FLOORS: A powered brush is critical for deep cleaning carpets. But the revolving bristles can scatter debris while scratching the finish on hardwood and the plastic wear layer on laminate floors.

VACUUMING HARD, SHARP OBJECTS: Nails, screws, coins and even paper clips can rip bags and damage the machine. Either pick them up or sweep them up with a broom before vacuuming.

SUCKING UP WATER OR WET MESSES: Had a flood? Avoid the risk of electrocution by leaving your upright or canister in the closet. Use a wetdry vacuum with a ground fault interrupter for standing water or even damp debris

TOSSING IT WHEN IT LOSES SUCTION: Full bags are not the only reason a vacuum's suction can suffer. Check the hose to see if it is clogged. If the hose is clear, check the filters found on bagged and bag-less vacuums. Also, if the brush role barely turns, check it and the drive belt for tangles string or hair.

ASSUMING THE MOTOR HAS BLOWN: Many models have a thermal switch that cuts current to the motor if it begins to overheat. If your vacuum shuts off during use, check for a full bag or bin or a dirty filter. The switch should reset itself, though some models have a

reset button for that purpose. ■SOURCE: The Carpet and Rug Institute Blog(www.CRIBlog.org)http://www.carpet-and-rug-institueblog.com/2012/08/tips-for-choosingcaring-for-vacuum.html Cintas White Paper


TRUST THE TOOLS OF YOUR TRADE!

Call for details: 800-242-1378

13” BGU1451T PRO BAGGED SINGLE MOTOR UPRIGHT WITH ON BOARD TOOLSPowerful Suction, 5 Position height adjustment, Versatile Convenience with on-board tools, lightweight design, Multi-Level Filtration, Stretch hose provides extra reach and 30’ Power cord

Bagged or Bagless! Take your Pick!

13” BGU1451T P13” BGU1451T PRRO O

13.5” BGU1937T PROCUP SINGLE MOTOR UPRIGHT WITH ON BOARD TOOLS

The Pro Cup Upright Vacuum has powerful suction, ready-to-use attachments, this dirt cup upright vacuum cleaner can clean a variety of surfaces that include bare floor, high carpet, and upholstered furniture. You can easily remove dirt from every nook and corner. The extension wand, long power cord, and five surface height settings, help you conveniently clean thoroughly. The lightweight design makes the vacuum easy to move from room to room and transport from level to level.

Come by our Booth for a FREE Trial!

All products and services are provided by Bissell Commercial and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

APPROVEDSUPPLIER

Basic First Aid Bundle

UNIFORMS | FACILITY SERVICES | FIRST AID & SAFETY

The hospitality industry has specific first aid & safety needs to help keep their guests and employees safe. Let Cintas help you streamline your first aid & safety services.

• Standard fill meets ANSI/ISEA Z308.1-2015class B requirement upon installation

• Products are either contact free or single dose and tamper-evident

• Cintas refills on your schedule• 4 Shelf (22” x 19” x 5½”)

1 First Aid Cabinet | 14129

• Fast, efficient system for the absorption and disposal of potentially harmful blood and bodily fluids

• Contains protection mask, gloves, fluid clean-up kit, antiseptic wipes, spill clean-up, Red-Z absorbent powder

• Wall-mountable, tamper-evident, refill/single-use

2 Bloodborne Pathogen Kit | 250119

• Acrylic, includes holes for mounting• Approx 6” x 9”

3 First Aid V-Sign | PZV1FA03A

• 100 count• Silicone Free• Can use on glass, plastic and polycarbonate

goggles and lenses

4 SD Lens Wipes | 280020

We offer specific Food Service First Aid Cabinets for the kitchen area with burn products and blue bandages.

2 3 41

The hospitality industry is placing the Cintas first aid bundle in the fitness and pool areas, the engineering office, the housekeeping/laundry area, the chef’s kitchen, and behind the front desk. This helps their employees stay productive and safe on the job and ready to respond in the case of an emergency with their guests.

For more information on how Cintas First Aid & Safety can help you, contact theCintas National Service Team at 800.795.7368 or [email protected].

APPROVEDSUPPLIER

Cintas makes no representation, determination, or suggestion concerning whether a particular service or product of any type is appropriate or suitable for use by any individual or facility. The facility is solely responsible for evaluating potential hazards and for making determinations relating to product and service selection and placement.All products and services are provided by Cintas and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

BE F

B

E

BE F

C

E

D

B

A

F

UNIFORMS | FACILITY SERVICES | FIRST AID & SAFETY

A

B

C

D

E

F

Basic First Aid BundleFirst Aid Cabinet, Bloodborne Pathogen Kit, First Aid V-Sign, SD Lens Wipes. In the hospitality industry, basic first aid bundle placements often include: near the engineering office, the housekeeping/laundry area, and behind the front desk.

Comprehensive First Aid Bundle First Aid Cabinet, Bloodborne Pathogen Kit, First Aid V-Sign, SD Lens Wipes, Large Mobile First Aid Bag. In the hospitality industry, comprehensive first id bundle placements often include: behind the front desk, and in the gym or pool area.

Food Service First Aid BundleFood Service First Aid Cabinet, Bloodborne Pathogen Kit, First Aid V-Sign, SD Lens Wipes. Often in the hospitality industry, food service first aid bundles are placed in the chef’s kitchen.

Eyewash Bundle SD Eyewash Station, Initial Eyewash Service, AquaPreserv™ Concentrate, Eyewash V-Sign, Fluid Disposal Cart. In the hospitality industry, eyewash bundles are placed according to guidelines outlined in safety data sheets (SDS). Often those areas include engineering, housekeeping, and where pool chemicals are store.

Cintas AED Cintas WaterBreak™

Keep Your Property Ready®

200264 R0719

Cintas makes no representation, determination, or suggestion concerning whether a particular service or product of any type is appropriate or suitable for use by any individual or facility. The facility is solely responsible for evaluating potential hazards and for making determinations relating to product and service selection and placement.All products and services are provided by Cintas and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

What you need, where you need

it and at a price you can count on.

That’s the promise of our Operating

Supplies & Equipment (OS&E)

program. Our approved distributors

deliver the products you need to

achieve brand consistency, delight

guests and keep your business

running smoothly and profitably.

Operating Supplies & Equipment

(OS&E)

Contact distributors directly to access their product catalogs.

Delivering savings, preserving choice

Contact one of our OS&E

distributors today to access

products from industry

leading manufacturers.

OS&E Distributors for U.S. Properties

Contact an OS&E distributor to get started:

American Hotel Register Company(800) 323-5686

www.americanhotel.comWyndham Green Approved SupplierDiverse Approved Supplier

AMTEX(800) 650-3360

www.myamtex.comDiverse Approved Supplier

AVM Enterprises, Inc.(800) 218-3995

www.goavm.comDiverse Approved Supplier

Champion Supply Co.(405) 681-5551

www.championok.comDiverse Approved Supplier

OS&E Distributors for Canadian Properties

Veritiv(289) 777-8773

www.veritivcorp.com

Guest Supply(800) 772-7676

www.guestsupply.com

HD Supply Hospitality Solutions*(800) 431-3000

www.hdsupplysolutions.comWyndham Green Approved Supplier

Pacific Lodging Supply(800) 537-7915

www.pactex.com Diverse Approved Supplier

Canadian Hotel Supply(800) 323-5686

www.americanhotel.comWyndham Green Approved SupplierDiverse Approved Supplier

Guest Supply(800) 772-7676

www.guestsupply.ca

HD Supply Hospitality Solutions(800) 431-3000

www.hdsupplysolutions.caWyndham Green Approved Supplier

True North Hospitality(800) 633-7913

www.truenorthdistributors.com



Contact an OS&E distributor to get started:

PROUDLY CARRIES BRANDED PRODUCTS

Here’s a look at some of our manufacturers available to you:

Contact one of our OS&E

distributors today to access

products from industry

leading manufacturers.

Delivering savings, preserving choice

[email protected] | WHRSourcing.com

SOMETIMES, “NO RESERVATIONS” IS A GOOD THING

UNIMAC.COM/HOSPITALITY

With revolutionary, proprietary technologies like OPTispray,™ OPTidry,™ and TotalVue™ delivering everything from optimal throughput to heightened customer satisfaction, it’s important to keep in mind the one thing you won’t have: second thoughts.

Visit us online to discover how UniMac®’s performance, efficiency and durability could save you up to $14,000 per year.

UniMac by Alliance Laundry Systems

HOUSEKEEPING CARTS

Offers exceptional storage space and

an adjustable middle shelf for greater

organization.

FULL-SIZE CABINET

Constructed with non-marring

material and designed to minimize

costly wall damage.

IMPACT-ABSORBING BUMPERS

Durable, non-marking 8” ball

bearing casters allow for easy

maneuverability.

EASY TO MOVE

SOMETIMES, “NO RESERVATIONS” IS A GOOD THING

UNIMAC.COM/HOSPITALITY

With revolutionary, proprietary technologies like OPTispray,™ OPTidry,™ and TotalVue™ delivering everything from optimal throughput to heightened customer satisfaction, it’s important to keep in mind the one thing you won’t have: second thoughts.

Visit us online to discover how UniMac®’s performance, efficiency and durability could save you up to $14,000 per year.

UniMac by Alliance Laundry Systems

HigHer StandardS. Happier gueStS.A Higher Level of Clean for a Higher Level of Guest Satisfaction.Guest satisfaction and operational efficiency are vitally important to success —and we’re here to help you raise the bar for both. Our innovative programs, combined with our dedicated sales and service team will help you maintain the kind of clean that’s good for business.

Call 1 800 35 CLEAN or visit ecolab.com/lodging


Generic Lodging Wyndham_adsFINAL_GlobaConference17x11&8.5x11_2019.indd 10 6/24/2019 4:28:58 PM

APPROVEDSUPPLIER


On-Premise Laundry Maintain clean, soft linens and manage

the total costs of your operation.

pool and SpaMaintain clear, sparkling water

and safe, stable chemistry.

Hand HygieneInnovative chemistry with effective

training to help develop healthy habits.

Floor CareSolutions that help you keep

your floors gleaming all day.

HousekeepingA complete and simple program to

meet all of your cleaning needs.

ecoSureSafer and better operations with a

dedicated quality and safety training team.

Water Safety & CoolingExpertise and innovation to help manage

and treat water to protect the environment.

Warewashing Systems that offer consistent results

and operational efficiency.

Food Safety SolutionsProducts that keep your food safe and

your kitchen clean and efficient.

Water SolutionsFiltration solutions designed for

maximum safety and efficiency.

Pest EliminationA proactive, science-based approach to

keep pests out of your operation.

prepared • Around-the-clock emergency

service coverage

• Call 1-800-35-CLEAN 24/7/365

PROFESSIONAL• Technical support from world-class

chemists, microbiologists and engineers

• Optimize cleaning and

disinfectant procedures

• Minimize energy and water costs

PROACTIVE• Regularly scheduled service, sales

and support

• On-site inspections for

spot-free results

• Ongoing, on-site employee training

At Ecolab, we design innovative products that do more with less, helping you increase operational efficiency while meeting guests’ highest standards.

Expert service. Exceptional results.


HigHer StandardS. Happier gueStS.A Higher Level of Clean for a Higher Level of Guest Satisfaction.Guest satisfaction and operational efficiency are vitally important to success —and we’re here to help you raise the bar for both. Our innovative programs, combined with our dedicated sales and service team will help you maintain the kind of clean that’s good for business.

Call 1 800 35 CLEAN or visit ecolab.com/lodging



Questions? [email protected]

WHRSourcing.com


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