Preventing a lost generationWork Programme & ESF Families Programme

George Selmer, Contracts Director: G4S Welfare to Work

The cold, hard facts… 1 million young people

Unemployment among young people has been rising since 2004

64,000 18-24 year olds in the North West claiming JSA in October 2011

17.6% rise in overall total from 2010 Tough labour market – highly competitive

Long-term unemployment among young people in the North West is rocketing: 110% increase in unemployed over six months from 2010 100% increase in unemployed over two years from 201

Tight labour market Heavy competition for each vacancy Young people often face multiple barriers to

competing on a level playing field Specialist interventions such as Future Jobs

Fund no longer exist

BUT

The Work Programme should become the single biggest welfare to work initiative the UK has ever seen

DWP Support for Families with Multiple Problems provides additional support

Young people have multiple opportunities to access this support

There are jobs out there, and young people can be equipped to fill them with the right support

Glass half empty/glass half full?

What is the Work Programme?

A unique opportunity to transform the lives of thousands of people across the UK

An opportunity not only to support millions of people into secure and lasting employment, but to make enormous inroads into eradicating child poverty and kick-starting social mobility

Different from previous employment-related service provision such as Flexible New Deal and Pathways to Work

Funded by the AME/DEL switch, it will only bring in additional money without adversely affecting public spending and departmental budgets

In Greater Manchester, Cheshire & Warrington the G4S Work Programme alone brings around £15-20m per year of funding into the area

How do young people get onto the Work Programme? Young people on JSA mandated at 9 months Young people on ESA mandated at various trigger points Young people on ESA can also volunteer pre-trigger Young people on IB or IS can volunteer at any time

There are also ‘Early Access’ criteria which JCP are encouraged to use to get young people onto Work Programme quickly, such as:

Ex-offenders Those with a disability Mild/moderate mental health issues Care leavers Carers and ex-carers Homeless Ex-Armed Forces Substance dependents

What is the Families with Multiple Problems Programme? Enhances Work Programme support

Works with whole families

Provides additional resource across the area

Integrates with Work Programme and other interventions in each local authority

Employment is the end goal of the programme, but additional focus on moving people closer to the labour market

Payment by results for both sustained job outcomes and measurable progress achieved

Goes live in December 2011

Brings an additional £16m into Greater Manchester, Cheshire & Warrington over the next three years

How do young people get onto the Families Programme?

Local authorities identify whole families to refer to the programme. It’s their call, but factors taken into account include:

Prevention – looking to prevent families from falling into crisis‘Chaotic but not critical’Potentially Level 2 or 3 families on the spectrum of needFamilies who are ready for a conversation about workFamilies who, with some support, will be ready for a conversation about workFamilies who have gone through FIP and need further supportFamilies identified by Housing Associations

Our delivery philosophy

All of the support we deliver is based on the following key principles:

‘Situational’ rather than ‘rule-based’ approach

‘Situational’ customer journey for every individual

1. Pragmatism – all actions taken on the journey are practical and essential

2. Personal – each individual completes actions to address their needs and barriers

3. Proven – informed by rigorous informatics analysis

G4S Work Programme

Core of our delivery are 9 ‘Job Brokers’ representing the best of the private, public and voluntary sectors.

Over the next 7 years’ in Greater Manchester, Cheshire & Warrington G4S these organisations will support around 50,000 people back into work.

Work Programme: The Personal Advisor

The Personal Advisor is key to the Customer Journey, providing:

continuity of service, trust and understandingshared accountability for shared goals

Their role includes (but is not limited to):

Identifying realistic job goalsBuilding confidence and motivationJob searchingCV writing and applying for jobsDeveloping interview skillsOvercoming barriers to work with practical help (travel, childcare, housing, etc)Pre-work preparationIdentifying additional needsBrokering and case-managing additional support and trainingRe-engaging if Customers fall out of work

G4S Families Programme

12 Family Support Brokers, representing the best of the private, public and voluntary sectors

Over the next three years these organisations will help around 2,000 people back into work and more than 7,000 achieve ‘measurable progress’.

Support for Families – the Key Worker

The best way to support families with multiple problems is through a single point of contact and support – the Key Worker

Health ServicesPolice &

Probation Services

Social ServicesHousing Services

Schools & Education services

Mental Health Support

Substance Misuse Support

Childcare/Parenting Support

Vocational Skills/Life Skills

Support

Carer Support

Services currently accessed by the Participants and their Family

Financial Support

Myriad of Other Services e.g.

ESOL Support

Key Worker

Participants and their FamilyParticipants and their Family

Core Services provided by Key Worker

Additional, specialist support

Online supportOnline

supportTelephone

supportTelephone

support

1:1 support1:1 support

Group & Whole Family SupportGroup & Whole Family Support

Mental Health Support

Childcare/Parenting Support

Substance Misuse Support

Vocational Skills Support

Life Skills Support

Financial Advice

Carer Support

Ex-Offender Advice and

Support

Disability/Impairment

Support

Older Worker Support

In-Work Support

Language Support

Housing Advice and Support

Learning Difficulties

Support

Participants and their FamilyParticipants and their Family

A Knowledge Bank of over 100 organisations delivering a range of additional, expert support:

Health or mental health issuesBasic or vocational skills gapsCommunication or language problemsIssues with drugs or alcohol Financial or housing problemsLearning difficultiesFamily or relationship issues

Dedicated funding from G4S to procure these services for both programmes.

The glass is half full Unemployment is a social injustice It will scar the young for life We have the tools to make a real difference

– don’t let anyone tell you otherwise But we need to work together to make them

deliver for young people We need to get young people onto these

programmes to unlock the resource and support they offer

We need to mentor, encourage, support and provide the right services in the right order

Not allowed to share Work Programme performance data, but we are already working with thousands of young people and we have had more success in placing young people into work to date than any other Customer group.