Head Offices Palma de Mallorca Spain

preveriskgroup is a consultancy firm providing health & hygiene, quality and environmental services within the tourist industry and for their suppliers.

We have more than 500 clients in 12 countries.

Our Brands & Business lines

We handle customer claims

Ensure customer Health and Hygiene

Improvements through customer perception

Commitment to sustainable development

Food presentation & menu solutions

Areas Covered

Food and Drinking WaterRecreational water (pools etc)Legionnaires DiseaseNorovirus

A personalized manual created for every HotelProgressive work on processes, plans, documents and personalised records for the establishment in keeping with national and international recommendations

Audit ReportsA programme of visits with a modular report of the inspection, in sections, using the concept of Acceptable or Not Acceptable.  A scoring system with corrective actions and photographs. Inspections are followed by a meeting and the presentation of a report “in situ”

Monthly Sampling: Microbiological Analysis A programme of sample- taking in keeping with the legal and operational requirements

TrainingFollowing a set programme;       -Certification for Food Handling        -Certification for the Prevention Of Legionnaires Disease       -Certification for Pool Safety and Maintenance       -Certification for Norovirus

There is evidence that many customers are not very clear on how to define quality, even if they understand how to perceive it. As a perception it is largely subjective, we always need to ask the clients opinion in order to establish their satisfaction level.

How to measure our customers satisfaction?

Through surveys ”Questioners”(which can be online, on paper, by phone or through interviews)

Via our online reputationMonitoring the online reputation of your company will help you to follow media conversations online. HolidayCheck, Tripadvisor, Trivago…

Through the Mystery ShopperWe send people to your place of work (or that of your competitors) where they pretend to be customers in order to evaluate how the employees work.

Analyze→ Results → Improvement training

TrainingImprove the professionalism of employeesImprove client loyalty and salesPositive changes to employees’ attitude and awarenessMarketing, quality, communication, IT & new technology, education, languages, nutrition, social networks

Unlike other eco-labels or awards, Travelife is designed for and by the tourist industry. It is supported by the Tour Operators, who publish and promote the hotels registered on their system by means of their web sites and leaflets. These hotels benefit from various commercial advantages,while at the same time saving costs through their sustainability management.

Within the preveriskgroup our team of environmental and sustainability experts, are accredited by TraveLife to introduce the required systems, train staff, help the hotel to obtain their Travelife award, and finally certificate

Supported by technical experts in the field of environmental health and illness. Everything related to the management of the hotels claims is outsourced, with the final aim of reducing the claims value.

The key areas are: Implementation, monitoring and administration of prevention programmes and documentation (policies, logs, procedures, external audits). The management and the handling of the claim from the initial official communication and the opening of the file, through all the various stages (including technical reports), until the case is finally closed (some cases can carry on for years)

Consultancy, audit and training services for professional kitchens. Solutions for the management and production quality and impact on the final client.

We do this by analysing the situation at no cost to you. After this analysis we will produce a proposal offering improvements with regard to image, gastronomic trends, savings, organisation, production quality and menus.

Policies and processes for improvements.

Staff training regarding the improvements.

Periodic checks that it is being carried out. Possible new requirements.

Global training projects

Ensure customer Health and Hygiene

Improvements through customer perception

Commitment to sustainable development

Food presentation & menu solutions