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  • Leading Self-Organising Teams

    © 2015 Siegfried Kaltenecker. All rights reserved.

    Published by C4Media, publisher of InfoQ.com.

    No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recoding, scanning or otherwise except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher.

    Production Editor: Ana Ciobotaru Copyeditor: Professor Laurie Nyveen Cover and Interior Design: Dragos Balasoiu

  • Prime Directive

    “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they

    knew at the time, their skills and abilities, the resources available, and the situation at hand.”

    Norman L. Kerth (2001)

  • Contents

    Why this workbook? ............................................................................................ 1

    Self-organising teams ......................................................................................... 3 What are self-organising teams? ...........................................................................................................................4 Why do we need self-organising teams? ............................................................................................................8 What is leading self-organising teams all about? ......................................................................................... 13

    A model for leading self-organising teams ..................................................... 19

    Values of leading self-organising teams ......................................................... 23

    Capabilities for leading self-organising teams ............................................... 29 Focusing ...................................................................................................................................................................... 30 Designing .................................................................................................................................................................... 42 Facilitating .................................................................................................................................................................. 58 Changing ..................................................................................................................................................................... 69

    Tools for focusing .............................................................................................. 85 Identify your customers and what they care about ..................................................................................... 87 Team mission statement ........................................................................................................................................ 88 Vision statement ....................................................................................................................................................... 89 Catch you if you can ................................................................................................................................................ 90 Sharing perspectives on the team ..................................................................................................................... 91 Levels of team communication ........................................................................................................................... 92 Decision-making policies ...................................................................................................................................... 93 Self-development .................................................................................................................................................... 94 Managing the unexpected ................................................................................................................................... 95 Deciphering your company culture .................................................................................................................. 96

    Tools for designing ............................................................................................ 97 Micro-management assessment ........................................................................................................................ 99 Start with what you do now ...............................................................................................................................100 Design your team charter....................................................................................................................................101 How to measure anything ...................................................................................................................................102 Clarify where you start .........................................................................................................................................103 Prerequisites for the design of a kanban system ........................................................................................105 Design your visual work-management system ...........................................................................................106 Design your role as a manager ..........................................................................................................................107 Design your action review cycle .......................................................................................................................108 Macro-management assessment .....................................................................................................................109

  • Tools for facilitating ........................................................................................ 111 Appreciative inquiry .............................................................................................................................................113 Humble inquiry .......................................................................................................................................................114 Go-around .................................................................................................................................................................115 Chart writing ............................................................................................................................................................116 Standup meeting ...................................................................................................................................................117 Product review ........................................................................................................................................................118 Operations review ..................................................................................................................................................119 Retrospective facilitator’s questionnaire .......................................................................................................120 Large group events ................................................................................................................................................121 World-café hosting guide ....................................................................................................................................123 Open-space technology ......................................................................................................................................124 Lean coffee ...............................................................................................................................................................125

    Tools for changing ........................................................................................... 127 Personal retrospective questionnaire .............................................................................................................129 Exercises in looking into the future .................................................................................................................130 Feedback and feed-forward ...............................................................................................................................131 The feedback planner ...........................................................................................................................................132 Tricky situations: Worksheet for preparation ................................................................................................133 Guidelines for setting up a change team ......................................................................................................134 Stakeholder mapping ...........................................................................................................................................135 Guidelines for stakeholder interviews ............................................................................................................137 Visual change-management systems .............................................................................................................138 Change canvases ....................................................................................................................................................139

    References ......................................................................................