prime timelemontreehotels.in/images/prime time january 2013 (15.2.13).pdfletter from the editor a...

Prime Time January 2013

“Hi There”

Letter from the Editor

A fresh new year. A fresh new month.

New challenges to be met...and won.

Our story moves forward through each of you.

Let me tell you ...what is that special thing you do.

January has been a great start to what promises to be an exciting year. We are on the brink of the opening of Delhi Aerocity. These two hotels will be flagships for the

Lemon Tree Premier and Red Fox Hotels brands. No doubt, we are very excited. Sales has re-geared and prepped themselves for the battle out there. Some

creative work has been done in restructuring the team, defining roles with clear targets and training the team to be ‘tigers’. Our national sales effort is moving in the right direction. And we will make it one of Lemon Tree’s greatest strengths.

Unparalleled by anyone in the industry.

To match this national strength, the Central Reservations Center has scaled up and are taking their role very seriously. More people, better processes, a great new office...all make our reservation service faster, more efficient and more profitable. We will tell you how.

Go ahead put in your best everyday and we will keep telling your stories...

Doing Things Differently at Lemon Tree Hotels

LTPBL1: Cricket. Anyday.

LTHAH: Fight? Naah.. LTHAR Carom Competition: Games for the Mind

LTHCD Musical Chairs: That Chair is Mine!

LTHEC Slow Cycling: Look At Me. See What I Can Do :)

LTPGN1: Saare Jahaan Se Achcha

LTPHY1: Happy Republic Day...in one voice

Doing Things Differently...Again

LTHCN Happy Birthdays: Guests Feel at Home

LTHCC Recreation Time: My Move LTABR Beach Cleaning:

This Land is My Land

LTHUV Tug of War: Dam lagaa ke, haisha LTHIN Cricket Fun: Anywhere

LTEDM Lohri: Change of Season

LTHHP Townhall… All Ears. LTVLR Jan Gan Man:

Guests, Staff and Canines :)

Doing Things Differently...Again

RFHJP: Cricket Rules

RFHHY Three-legged Race: Teen Tigaada..

A day with SHIs and their families at LTPHY1 and RFHHY: Building Bonds for a Lifetime

RFHED Bonfire: Bonding

Corporate Office Black Forest Cake : Served Smeared-on-the-face

Sales A New Order

To get anywhere, you must always have a good strategic sales plan. Success in sales, starts with planning. The Lemon Tree Sales Leadership Team put on their

thinking caps and have developed a great sales growth plan. The Four Pillars

1. Planning Define you ideal customer: The first step in your sales plan, is to formulate a strategy

to acquire new clients and maintain existing ones. What does your ideal corporate client

look like? Analyze them and then define.

Analyze your territory: What territory will your sales team cover? Define your market

geographically. Overlay that with the ideal customer analysis. For example, if your best

clients are manufacturing companies, then that is the segment you are interested in and

you will focus on those geographies.

Know your USP: Your strategic plan should describe not just your products and services,

but your unique selling proposition. Your USP is the thing that sets you apart from your

competition. Our hotels may offer the same set of products and services as our competi-

tor, so why should customer choose us? Give them reasons to believe.

Who is your competition: It is extremely important that you know and understand your

competition. Understanding how competition operates and functions, is critical to the

brand’s success and to the success of the sales team.

Distribution: Realignment of the sales structure to increase market coverage and

optimize the revenue opportunity. Also a sharp focus on RFP business, Travel Trade

Consolidators and business from online channels. These are the big ticket items. 2. People

New sales incentive plan

Introduction of regular reward & recognition schemes

Ranking system for specific roles

Performance Improvement Plan, to drive performance culture 3. Profitability

Build commercial acumen i.e. understand revenue and cost impacts and then price

appropriately

Approval Grid to control waivers

Pricing strategy for distinct customer segments

4. Process Create systemic learning and move away from individual achievements

Systemic changes to sustain and scale up our business efficiency

Sales Snapshots

Central Reservations Center Revving Up

The Central Reservations Center has grown in a phased manner and today com-petes with the best, nationally. At each step, the goal has been to sharply define

processes and train the team to build knowledge for close to 20 hotels, across India. Highlights of CRC today:

24x7 operation located in a prime facility in Gurgaon. Reservations for all 17 Lemon Tree Premier and Lemon Tree Hotels are now

processed at one central location. Red Fox Hotels to migrate soon. State-of-the-art call centre technology solution that enables:

CRM 100% call recording capability Database collection and analysis

A rigorous effort to clean up rate codes and manage profiles effectively, has resulted in an efficient use of Protel. The search time for a query has come down form 5+ minutes to 30 seconds. A great step forward.

CRC will now be responsible for all rate loading and profile management:

Profile clean up and new structure created for 80 National Accounts

Profile clean up and new structure created for 300 NCR Commercial Accounts Rates uploaded for all RFP Accounts and National Accounts

Central Reservations Center A Walk Through

Team CRC: Amar, Mimi, Shruti and Deepshikha Always Motivated | Smart | Delivering results

GSTS Scores for January 2013

Overall Scores Overall Satisfaction Value for money Will you recommend Will you return

Lemon Tree Premier

LTPBL1 Bgl 95.57% 96.41% 96.02% 100.00% 100.00%

LTPGN1 Ggn 92.91% 96.07% 93.65% 100.00% 99.27%

LTPHY1 Hyd 91.06% 91.60% 89.27% 100.00% 100.00%

Lemon Tree Hotels

LTHAH Ahd 92.26% 91.75% 88.25% 100.00% 100.00%

LTHAR Aur 95.60% 98.17% 95.58% 99.82% 99.82%

LTHEC Bgl 91.91% 92.88% 92.51% 100.00% 100.00%

LTHCD Chd 92.05% 94.12% 92.36% 99.67% 100.00%

LTHCN Che 92.55% 93.42% 94.40% 99.72% 100.00%

LTEDM E Del 97.15% 99.35% 99.35% 100.00% 100.00%

LTABR Goa 93.60% 94.98% 89.02% 100.00% 100.00%

LTHCC Ggn 92.09% 95.02% 89.08% 100.00% 95.45%

LTHUV Ggn 91.86% 92.82% 91.66% 100.00% 100.00%

LTHIN Ind 91.96% 93.52% 91.94% 100.00% 100.00%

LTVLR Ker 91.29% 99.08% 91.66% 100.00% 100.00%

LTHHP Pun 91.90% 96.09% 95.36% 99.43% 100.00%

Red Fox Hotels

RFHED E Del 91.44% 91.93% 91.63% 100.00% 100.00%

RFHJP Jai 93.29% 97.82% 93.04% 100.00% 100.00%

RFHHY Hyd 87.01% 88.33% 87.46% 100.00% 100.00%

LTPBL1

Milan Rai

Food Production Employee of the Month

Tamal Kumar Banik

F&B Service Best Smile

Pintu

Housekeeping Best Groomed

Guests Speak

Capt. Anil Arora “Birendra Behena has been very hard working and make you comfortable, I really appreciate

him for his hard working and dedication”. Ms. Sumathi Mohnani “Unni Kumar went out of his way to see that all our requirements were met. Mr. Shashank S “Unni Kumar has done an excellent job, good to have him at our service”. Mr. Kamalakannan “Unni Kumar was dedicated to look after IBM event with very good attitude and potential to

grow”. Ms. Malavika Harita “Karmuhilan. M was good and excellent”. Mr. Ramalinga Raju “Siba Prashad Bena is to be highly appreciated for the wonderful job he is doing”. Mr. Maj Deepak “Siba Prashad Bena has touched my heart and left a lasting impression upon me by virtue of

his professional approach to work, responsiveness and good nature, he is an asset to your organization”. Mr. Hariharan “Devaraju. H. K, Nivya Pushkaran and Anju. A. J was good at the front desk”. Mr.s. Karen Lobo “Pankaj Kumar Thakur was just superb, he made good recommendations and was pleasant

and eager to help”. Ms. Pooja “Pankaj Kumar Thakur served us the food with great personal touch, our care was taken well”. Mr. Naresh “Pantha Sarkar was very friendly”. Mr. Suprio Ghosh “Mahalakshmi Kumar did an excellent job on guest relation”. Mr. Bharat Bhushan Arora “Mahalakshmi Kumar is god fearing lady and takes care of everything god bless her

thank you”.

ACTUAL BUDGET VAR

RPD 103 101 2

OCC % 55% 54% 1%

ARR 3877 4667 -790

REVPAR 2125 2507 -382

HOTREVPAR 3179 1865 1313

HOTXPAR 1630 1865 235

TOTAL INCOME (L) 185 210 -24

EXPENSE (L) 95 109 14

EBITDA (L) 90 101 -11

EBITDA % 49% 48% 1%

LTPGN1

Anurag Roy

F&B Service Employee of the Month

Bhagat Singh

Finance Best Smile

Naveen Kumar


ACTUAL BUDGET VAR

RPD 48 65 -17

OCC % 59% 80% -21%

ARR 4570 4820 -250

REVPAR 2719 3868 -1149

HOTREVPAR 3778 5352 -1574

HOTXPAR 2130 2527 397


EXPENSE (L) 53 63 10

EBITDA (L) 41 71 -30

EBITDA % 44% 53% -9%

LTPHY1

Krupasindhu Rana

Front Office Employee of the Month

Abhishek Kumar


Saurabh Kumar

F&B Service Best Groomed

Guests Speak

Ms. Prakesh Sneha Thakur “Housekeeping boy Prashant & his service is good.” Mr. Raman Trivedi “Akram from housekeeping made beautiful towel arts." Mr. Jain Himanshu "Special thanks to Prasana.” Ms. Sajia Khatun “Very good service provided by Mr. Chaitanya (housekeeping).” Mr. M. C. Sudarsan “Akram was most courteous & helpful." Mr. Vikas Jain “Your food service in Citrus Cafe was good. I like the creativity of Buddhadev." Ms. Pinto Helen “Loved the little T-shirts messages, also the fish bowl at the breakfast was an excellent

idea. Bebika and Pintu gave good service." Mr. Anhishek Gupta "The restaurant experience was amazing, good customes service from Anirban." Mr. Kunal Jaiswal "Akram good service." Mr. Rajji Kuttan "Naidu did the good job." Mr. Ankit Agarwal “I think stay was very satisfying. Prashanth was very good at housekeeping and very

quick at his work." Mr. Grandhi Venkatram Kumar “Room service is very good by Prashanth." Mr. Chetan Ramesh “Akram did a great job in Housekeeping. Keep up the customer service thank you.” Mr. Parimi Hareesh "Akram, Bebika, Bhargavi this all guys service was good.” Ms. Julien Lefevre "Very good cleaning person, Akram very nice and attentive." Mr. Kroll Sebastian "Excellent service by Jaswanth." Dr. Anu Singh “I really appreciate services provided from Chakma in the restaurant and Pintu.” Mr. Roshan Kumar “Make sure Vedprakash will do housekeeping in my room. He is very good in creativity." Mr. Balakrishnan Parasuram "Excellent work by Naidu from housekeeping." Mr. Girija Suresh “Service boy Akram was good and courteous." Dr. Kang-Po Lin “I appreciate the services provided by Pranay from Kebab Theatre." Ms. Hemlata Khurana “Pintu was very helpful." Mr. Troung Cong Thuong “Good service from room boy Pintu." Mr. Prasad Pathirannehelage Pathirana "Polite staff, excellent service and Naidu is very good and polite." Dr. Gopal Radhakrishnan "Arun assistance was exceptional. Will love to come back.” Mr. Sanjeev Kulkarni "Shubham, Siraz, Ashish, Bebika was great help at the desk. Will be back soon."

ACTUAL BUDGET VAR

RPD 127 127 0

OCC % 48% 48% 0

ARR 4258 4123 134

REVPAR 2032 1961 71

HOTREVPAR 2885 2836 49

HOTXPAR 1564 1697 133

TOTAL INCOME 239 235 4

EXPENSE (L) 129 140 11

EBITDA (L) 109 94 15

EBITDA % 46% 40% 6%

Dr. Kiran Bhanot "Akram was very hardworking. Has done excellent job.” Dr. M. Kulaty "Special thanks to room boy Naidu for his very keen services. Thank you." Dr. Wathudura Kamal Dilanka "Everything was excellent. Bebika helped very much. Will come back &

thank you very much." Mr. Somara Don Mestiyage Gunetilleke “Room service boy Naidu is an excellent worker." Ms. Chantree Chandrapunth “Excellent. Bhaskar was great help.” Dr. Prashob Mohan "Akram was particularly courteous and the quality of housekeeping was excellent." Mr. Rajan Pradhan “Ved stay was good, the housekeeping boy Akram did a good job." Ms. Hyosook Ahn “Thanks to Ram from the IT and Prassanna from housekeeping.” Mr. Dalbir Singh Mahal “Impressed by the service. Vedprakash from housekeeping is very good." Mr. Somashekar Srikanta “Comfortable stay. Bebika, Ashish, Ramana, Shubham, Mallesh all very friendly

& co-operative including the security persons.” Mr. Pankil Sharma “Room was nicely made by Vedprakash." Mr. Suneel Ghodegri “Exotic food and menu and excellent hospitality from staff particularly from

Gavendra. My future favorite destination, Lemon Tree." Mr. Narayan Naik “"Nothing to do more, whatever is in the hotel is excellent, the staff is excellent as well.

Mr. Prasanna and Mr. Ranjan from Housekeeping provided excellent service." Mr. Maj C. R. Padhi “Mr. Naidu from housekeeping needs special appreciation." Mr. Manoranjan Adhikari “Quality of housekeeping service is excellent. Thank you Naidu.” Mr. Anurag Verma “Housekeeping person Mallesh is very good at his job." Mr. Krishanu Acharya “I really appreciate the hospitality specially from Suresh." Mr. Chinnaswamy Thulasiraman Jayaram “"Wish to place an note for appreciation for Prashant from

housekeeping for keeping my room clean. Thanks to IT department."

Mr. Natrajan “"Excellent housekeeping particularly I would like to mention the name of Prashanth for his wonderful art presentation on the towel. Very very refreshing when we come back from our schedule. A medium hard bed would be better, not a very soft one."

Ms. Anisha Amin “Great stay. Akram was very helpful." Mr. Sandeep Goyal “Housekeeping is excellent. Prashanth who made excellent objects of towel. He is do-

ing wonderful art work which touched my heart." Mr. Sumit Mansingka "Laundry boys Jahingir and Chaitanya were very courteous and helpful." Mr. Anushka Darshana “"All of are helpful, especially Akram and Ramakrishna (Bell Boy) helped me move

on my head ache to relief. Thanks again for them." Mr. A. Conan Dickson “"My husband and I were here for two and half week and enjoyed our stay im-

mensely. Next time i would love to have a little kitchen in this hotel to prepare little meals. Buddhadev our housekeeper did a lovely job keeping our room spic and span clean and had a very sunny personality. Chaitanya our laundry person was also great. We have enjoyed our stay here because the people are so warm and friendly in the hotel and the quality of food was very nice."

Mr. Vamsi Gokavrapu “All together it was a good stay. Ranjan did a good job of cleaning the room." Ms. Laura Miller "Pintu was great and really took care of my room. Great staff." Mr. Abhilash Akula “Housekeping Naidu." Ms. Deblina Ganguly “Ranjan has been excellent in room service." Mr. K.V. Habeebullah “Dheeraj in Citrus was very good + all the staff + Front office Arun and team." Mr. Vinay Kumar “I like service of Miranmay housekeeping guy.” Mr. Sudershan Kamalax Nayak “Value for money. Shubham is very helpful.” Mr. Nitin Shah "Ramakrishna was very helpful to bring our luggage down.”

Mr. Naresh Shah "Bellboy Rana was nice enough to bring our luggage from the Red Fox. Thank you." Mr. Rishit Dhanesh Shah “The Lemon Tree front desk, Bebika, Ashish, Bhaskar, Azhar, Krishna, Arun, Siraj,

Rohit, Shubham, Sireesha, Shijo were very helpful. Housekeeping boys Anand and Mrinmay did a good job. Thank you."

Ms. Gita Muralisharan "Pintu is very polite." Mr. Diptesh Chatterjee “Excellent Food. Probably the best in city. Brilliant staff. Even Chef Saroj came &

talked to us when we enquired about a recipe. Awesome ambience, will definitely come again.” Ms. Antara Das “Good good. Well informed courteous staff. A special pat on the back for Chakma for ex-

cellent service.” Mr. Ramesh Panda “Excellent service. Thank you Jitendra.” Ms. Iaina Dickson “Suman was a lovely waiter who provided great service and valuable insights into local

foodie hotspots.”

LTPHY1 ...And More Guests Speak

...And Yet More Guests Speak

Mr. Shripad Joshi “Service from Krishna was excellent.” Ms. Bellinda D'souza “Amit, the event in-charge was extremely courteous & provided good service.” Mr. Gaurav K. “Very good food. Good pahd thai, The standards are well maintain, Good service from Suman.

Chef makes good food.” Mrs. Jume Gayner “Chettri’s recommendations were excellent!.” Mr. Kalyan “I am pleased to see Sarkar back to work. We wish him good health. But we miss his service in

Slounge Pub.” Mr. R. Bhatra “Thanks for the lovely meal with special reference to Abishek and Saroj for suggesting the

dishes and preparing the dishes as Veg.” Mr. Santhosh Goud “Excellent service by Jitendra.” Ms. Sanjam Singh “Saroj was most helpful! Great food!” Ms. Seema Kumari “The food was fantastic. Saroj was excellent in advising on right dishes!” Mr. Dheeraj Ramineni “Nice menu suggestion by Suresh. Thank you keep it up.” Ms. Audrey Harte “I was made most welcome and treated like a special guest! I was welcomed by Chakma

and the Chef Saroj, made a great meal to my taste. This restaurant has excellent staff and service.”

ACTUAL BUDGET VAR

RPD 80 81 -1

OCC % 80% 82% -2%

ARR 3620 3706 -86

REVPAR 2896 3048 -152

HOTREVPAR 3708 3864 -155

HOTXPAR 1458 1638 180


EXPENSE (L) 45 50 5

EBITDA (L) 69 68 1

EBITDA % 61% 58% 3%

LTHAH

Rajeev Mishra


Guests Speak

Mr. Kirit Rughani “Staff is very polite and professional”. Mr. Vinit Panchhi “We appreciate the service. Loved the fresh hospitality at Lemon Tree and wishing the hotel

our best. Your staff and their attitude made our stay absolutely awesome. We specially appreciate Chef Nityanand Bhadra”.

Mr. Samir Khan "Very good service provided by everyone”. Mr. Anurag Garg "Keep up the good work." Mr. John Grogory Howard “Yash & Ajay have given very energetic performance and very friendly”. Mr. Gopi Shankar “Very impressive service”. Ms. Abidah Ratani “Very nice experience and staff are very cooperative and courteous”. Ms. Puja Vyas “Excellent service by Ramesh Yadav & Yash Maheswari”. Dr. Hari Gupta “Manish Solanki is very co-operative and nice person”. Mr. Ashish Katiyar “Very nice service by Ajay Shukla”. Mr. Dayanesh Sharma "Excellent service given Chef”.

Pankaj Patel

Maintenance Best Smile

Ravi Singh


LTHAR

Ashwani Kumar

F&B Production

Employee of the Month

Amandeep Singh

F&B Service

Best Smile

Aniesh Menon

Front Office Best Groomed

ACTUAL BUDGET VAR

RPD 90 80 10

OCC % 88% 78% 10%

ARR 3511 3568 -57

REVPAR 3089 2791 298

HOTREVPAR 4962 4629 334

HOTXPAR 2132 2146 14

TOTAL INCOME (L) 157 146 11

EXPENSE (L) 67 68 0

EBITDA (L) 94 79 15

EBITDA % 60% 54% 6%

Guests Speak

Mr. Manu Patel “Bhavesh is recommended for excellent service.” Ms. Nirmala Ravishankar “Everything was excellent. Thanks Bhavesh.” Mr. Harry Jason “Bartender Amandeep served us very nicely.” Mr. Rupesh Sinha “Bartender Amandeep was good.” Mr. Kevin Duke “Excellent food, excellent and very helpful waiter Bhavesh.” Mr. Rahul Rastogi “Bhavesh was very helpful and courteous, we enjoyed the food.” Mr. Arjun Jain “Nice service by Subhash. We enjoyed in Slounge.” Mr. Mark Harbold "Excellent staff, Mohammed & Vaibhav are very hospitable" Mr. Praveen Veermalla “Amit & Mayur did great job, keep it up." Mr. Hemant Jog “Bhavesh went out of the way to achieve customer delight.” Dr. Aman Trehan “Bhavesh was really very courteous and served us outstandingly. He is a nice guy.” Mr. Dushyant Patil “Bhavesh gave excellent service.” Mr. Sheelash Purdan “Our waiter Rahul gave very good service.” Mr. Chintan Mistry “Excellent staff, Yogesh Kumawat from security is really hardworking thanks” Mr. Vineet Gupta “Everything was superb the whole staff was extremely caring, Nelson is an asset to the

hotel along with all in Front Office & the Restaurant.”

Ms. Neha Mahindru “Everything was fantastic, Chef Pritam took extra care really made us feel like home thanks a lot"

Mr. Jiri Dragoun “Kalpesh was very good in billing"

10 years ago the USA had Steve Jobs, Bob Hope and Johnny Cash. Now the USA has no Jobs, no Hope and no Cash.

LTHEC

Sanjay Kumar Sethi

Housekeeping Employee of the Month

Pankaj Upadhyay

F&B Production Best Smile

Chakradhar Pradhan

Maintenance Best Groomed

Guests Speak

Mr. Sharath Sharma “Had a pleasant stay.” Mr. Shydha Sheguptha “Its value for money, thank you for such a nice experience”. Ms. Deepika Taukar “Pleasant stay thank you Apoorva.” Mr. Sumit Parikh “Keep up the good service. Add more indoor games options.” Mr. David Thompson “Very pleasant staff, v good hotel, v good food” Mr. Manjunath “I have enjoyed the food and the people in the dining room” Mr. Nimesh.R “Excellent food & services” Mr. Rajesh Sahoo “Great food” Ms. Yamini Raga “Excellent food” Mr. Balakrishnan P. “Good food and service” Mr. Joseph K. ”Thank you Bharath and team” Mr. Joseph Gerald “Nice ambience and good service” Ms. Archana Singh ‘Good food and service” Mr. Faisal Usmani “Good food not spicy & oily” Ms. Sunaina Rao “Excellent service by Linto and Hari. Perfect food we enjoyed” Mr. Pravin Kumar Maurya “Desert was super we enjoyed –keep it up”

Ms. Rekha Sharma “Excellent food especially the chicken curry” Mr. Goutham Kaur “Great food always. Keep it up “ Ms. Manasi Phaltame “Excellent food and service “ Ms. Bhavya Kant “Good service from Citrus Café “ Ms. Jaya Lakshmi Nair “Everything fine” Mr. Jaiyash Nambiyar “Good food and service” Ms. Vanishri Rao “Excellent food “ Ms. Jaya Achari “Good food” Ms. Shweta Roy “Good food and service”

ACTUAL BUDGET VAR

RPD 107 122 -15

OCC % 61% 70% -9%

ARR 2552 2646 -94

REVPAR 1554 1842 -288

HOTREVPAR 2572 3041 -469

HOTXPAR 1532 1841 309

TOTAL INCOME 140 165 -25

EXPENSE (L) 83 100 17

EBITDA (L) 56 65 -9

EBITDA % 40% 39% 1%

Don't imagine you can change a man - unless he's in diapers.

LTHCD

Naman Kamboj


Madho Singh Rawat

Food Production Best Groomed

Sukhmeet Saini

Maintenance Best Smile

Guests Speak

Mr. Zaffer Rawjee "Keep up your services. Excellent service done by Naman and Saurabh." Mr. G.R. Verma “Awesome service by Pankaj”. Mr. Rajiv Bhattacharya "Your staff has given a unique feel of satisfaction especially Naman and Madan. They

are very courteous and pleasing.” Mr. Samir Balhotra "Amit and the entire team was fabulous. The experience was outstanding" Mr. V K Kakkar “Sanjay at the floor served well." Mr. Roop Nayan Darak “Staff is very much co-operative, especially Udeep.” Ms. Fumiko Hattori "Everything is perfect, especially hotel staff. Housekeeping staff Sanjay was best." Mr. Devesh Arora “Chicken biryani was awsume. Thank you Chef”.

ACTUAL BUDGET VAR

RPD 46 61 -15

OCC % 57% 76% -19%

ARR 2861 3127 -266

REVPAR 1624 2367 -743

HOTREVPAR 2245 3051 -806

HOTXPAR 1540 1588 48


EXPENSE (L) 39 40 1

EBITDA (L) 18 37 -19

EBITDA % 31% 48% -17%

The Washington Post has published the winning submissions to its yearly contest, in which readers are asked to supply alternate meanings for common words. And the winners are: 1. Coffee , n. The person upon whom one coughs. 2. Flabbergasted , adj. Appalled by discovering how much weight one has gained. 3. Abdicate , v. To give up all hope of ever having a flat stomach. 4. Esplanade , v. To attempt an explanation while drunk. 5. Willy-nilly , adj. Impotent. 6. Negligent , adj. Absentmindedly answering the door when wearing only a nightgown. 7. Lymph , v. To walk with a lisp. 8. Gargoyle , n. Olive-flavored mouthwash. 9. Flatulence , n. Emergency vehicle that picks up someone who has been run over by a steamroller. 10. Balderdash , n. A rapidly receding hairline.

Today's Short Reading from the Bible... from Genesis: "And God promised men that good and obedient wives would be found in all corners of the earth". Then he made the earth round...

LTHCN

G. Balasubramanian

Front Office


Rajesh Chandran

Finance Best Groomed

S. Bharanidharan

Sales Best Smile

Guests Speak

Ms. Mohana Rajaram "Anil Kumar from Citrus Café given excellent service" Ms. Aastha Tewari "Babu from Housekeeping was very warm and friendly." Mr. Rashim Tandon "Raja from Citrus Café was very helpful." Mr. Anurag Gupta "Anil from Citrus Café has done an excellent job." Mr. Aditya Rampal "Krishna from Housekeeping did a wonderful job." Mr. Vijay Kumar "Good to stay. Sakthi from Housekeeping was good." Mr. Muniandy Rengasamy "Jagan & Karupuswamy have done a good job." Ms. Linda Spinas "Babu from Housekeeping is very helpful. Mr. Raja Govindasamy "Loganathan, Samresh, Nikhil, Bala and Rahmath gave good service and capable of go-

ing for in their respective careers." Mr. Adhinan Salam "Sajayan from Citrus Café and Taufiq from Housekeeping did a wonderful job." Mr. T. A. Parameshwaran "Good hospitality service, special thanks to Suresh from Front Desk." Mr. Fuzail Jaffar "Sakthi from Housekeeping did an excellent job Mr. Pranav Patel Devaraj from Housekeeping and Sajayan from Citrus Café were very helpful." Mr. Vinod N. Daman "Samaresh, Devaraj & Ravindra has done an excellent job. Ms. Bharti Sharma "Kalaivani from Housekeeping did a great job." Mr. Jagdev Arya "Special thanks to Loganathan from Housekeeping. Bala, Vijay and Jagan from Front Desk did

a good job." Mr. Aditya A “The Housekeeping person assigned to the seventh floor - Krishna is an excellent example of a

good team member. He does his work with attention to details, is prompt and is always there to help with a smile. I think the hotel should groom and nourish people like Krishna who go an extra mile to look after cus-tomers. Thank you Krishna ... good luck.. God bless ... you make this hotel a nice place to stay”

Mr. Shrikant Raghu “Excellent services by Vijay and Ishaq at reception” Ms. Yukoma Cai “I would really like to thank the staff, most especially Kalaivani (Housekeeping staff) for mak-

ing our stay comfortable.” Mr. Groov Gev “I was also impressed with the prompt & pro active service rendered to me, by Samresh during

the breakfast buffet.” Mr. Vijay Ramesh “Special mention must be made of Joseph who opened doors, arranged taxi, carried luggage

and did sundry jobs and still wanted to know whether he could do something more for us. It's people like him who make the stay a pleasure.”

ACTUAL BUDGET VAR

RPD 85 88 -3

OCC % 79% 82% -3%

ARR 4106 4365 -258

REVPAR 3228 3576 -348

HOTREVPAR 4492 5026 -534

HOTXPAR 2316 2734 418


EXPENSE (L) 78 92 14

EBITDA (L) 73 77 -4

EBITDA % 48% 46% 2%

LTEDM

Pankaj Singh Negi


Dharmendra Kumar

Security Best Groomed

Chandan Kumar

Front Office Best Smile

Guests Speak

Mr. Rakesh Kalra “Service from Ashok, Sandeep Sapru and Red Fox was excellent.” Mr. Santosh Kumar Joshi “Ravinder & his banquet team and Chef Santosh are very good.” Mr. Akhilesh Badola “Ashok, we are totally satisfied by your all services. We specially recommend the name of

Rahul for his great job.” Mr. Sandeep Chauhan “Ashok, Ravinder, Rajeev, Aman and Bobby has done great job. Very good keep it up.

Special thanks to Rumit Kaur.” Mr. Praveen Paul “ The management was really excellent in their work practices. Ashok has made all the

necessary arrangements through Rahul, Ravi and Raju, really excellent performance. Thanks to Lemon Tree for their support.”

Mr. Abhyuday Dasgupta “Ashok and his team of the banquets have been very attentive, helpful & courteous. The service needs a special mention.”

Mr. Varun Sharma “ Ashok, Amar and Bobby all services are good. Special thanks to Abhishek and Ramesh.” Mr. Akshay Verma “ Mr. Ashok is very supportive. Rajeev thanks to you as well you rocks.” Mr. Amit Bhardwaj “Great job by Rahul and team. Specially Rahul.” Ms. Tasnim Shaikh “Varun, Sachin, Vishal and Janmejaye are very Excellent server. Thanks for everything.” Ms. Neeta Rasheshbhai Jethi “Ankit and Varun were very helpful.” Ms. Noveena Rani Gandotra “Janmejaye, Chandan, Sunil and all staff were very good and professional.”

Ms. Guindra Castillo “Vishal, Sachin, Dhanraj, Gopal, Jitendra, Naveen, Sunil, Ali, Deepa and Janmejaye are very helpful.”

ACTUAL BUDGET VAR

RPD 37 42 -5

OCC % 68% 75% -8%

ARR 3662 3912 -250

REVPAR 2485 2952 -468

HOTREVPAR 3114 3664 -551

HOTXPAR 1842 2392 550


EXPENSE (L) 61 70 9

EBITDA (L) 37 43 -6

EBITDA % 38% 38% 0%

LOVE THE IRISH

Paddy was driving down the street in a sweat because he had an important meeting and couldn't find a parking place. Looking up to heaven he said, 'Lord take pity on me. If you find me a parking place I will go to mass every Sunday for the rest of me life and give up me Irish Whiskey!' Miraculously, a parking place appeared. Paddy looked up again and said, 'Never mind, I found one.'

LTABR

Vijay Dadas


Gauresh Gadekar

Front Office Best Groomed

Adam Fernandes


Guests Speak

Mr. Puneet Berry “Chef Rajeev was excellent at the live counter." Mr. Amit Ranjan “You guys are fantastic especially Shambhu and Benishia." Mr. Randeep Bajaj “Our server Tarak was very good and courteous.” Ms. Cathrine White “Overall excellent, staff amazing especially Benishia." Mr. David Goode “Suresh was an excellent waiter and made our visit more enjoyable!” Mr. Guruvinder S. Dingra “Must visit at least 3 times on every trip. Our granddaughter asked us to pack

and take for them to Delhi. Mathew’s hospitality was really superb.” Mrs. Diva Nalovalia “Suresh was polite and impressed with his service. The food is the best I had in Goa!” Mr. Ettiene Human “Sanju and Suresh were very friendly and expert in cocktail making, Republic of

Noodles was the highlight of my trip, Lemon Tree will be recommended; I wish I could tube you to South Africa."

Mr. Dennis Abraham “Thanks a lot Vijay." Mr. Victor Cornelius Ramesh “Chef Venkat was very good." Mr. Nitin Sharma “Service by Tarak was excellent.” Mr. Vikas Agarwal “Excellent service by Mahendra, Pronoy and Akash. Very good professional and

courteous staff". Dr. Mich Jorres “Tarak is very courteous and polite. Keep it up.”

Mr. Lindsay Pereira “Gauresh was very helpful and cheerful, an asset to the hotel." Mr. Sameer Samant “Sidhesh in service was very courteous and warm." Ms. Amanda Huganakiss “Delicious food and excellent service by Suresh.” Mr. Santosh “Tarak was really courteous staff who served us, good job” Mr. Veness Paul “We would like free unlimited Wi-Fi and our room boy Suresh was excellent." Mr. Sujoy Mojumder “Special mention to Jonathan of coffee shop, he was a great guy exhibiting

anticipated guest needs." Mr. Neil Darvill “Siddhesh and Bibek provided excellent service, very helpful and friendly, always smiling

and polite." Mrs. Supriya Bhalla “Mallikarjun is a great server, looked after us very well.” Mr. Saharsh Raj “It was a nice experience. Keep it up. Suresh from Housekeeping has done a good job." Mr. Ashok Kumar Anand “We are very pleased with the service of Ashok and Vijay. Always smiling and

welcoming."

ACTUAL BUDGET VAR

RPD 58 56 2

OCC % 90% 87% 3%

ARR 6731 6669 62

REVPAR 6056 5772 284

HOTREVPAR 8815 8609 206

HOTXPAR 3695 3979 284


EXPENSE (L) 74 80 6

EBITDA (L) 103 93 10

EBITDA % 58% 54% 4%

100 phones tapped each day per operator. Finally we have a government that listens to us.

LTHCC

Sanjeev Kumar


Gaurav Khanna

Food Production Best Groomed

Narendar Singh

Front Office Best Smile

Guests Speak

Mr. Paresh Kamat “Very clean and comfortable hotel. Good ambience. Bar is equally good.”

Mr. G Ghanatwa “Lemon Tree Hotel was very good with excellent room service at midnight. I enjoyed the hospitality in this

hotel. I also recommend the people here as my whole family enjoyed very much.”

Mr. Vijay “A good budget hotel with spacious rooms and good internet connectivity. 24 hrs room service is available. Break-

fast at Citrus Cafe is good.”

ACTUAL BUDGET VAR

RPD 27 32 -5

OCC % 60% 70% -10%

ARR 3048 3522 -474

REVPAR 1822 2465 -643

HOTREVPAR 2884 3504 -620

HOTXPAR 2305 2703 398


EXPENSE (L) 32 38 6

EBITDA (L) 8 11 -3

EBITDA % 20% 23% -3%

LTHUV

Gitul Dutta


Swagata Chakraborty


Vinod Kumar

Food Production Best Smile

Guests Speak Prof Sharif Akhteruzzaman “Our Stay at Lemon Tree Hotel was excellent. This was our first visit and we find the services and

staff of the hotel are fantastic. I want to single out one lady staff, Swagata, who impressed us very much. She was so nice to talk with and she used to remember our requirements so perfectly. My wife has some stomach problems during the stay and she ar-

ranged ORS for her without even asking for it. The hotel should definitely hire more staff like her, who is so attentive of guests needs. Would definitely come back to this hotel whenever we would visit Gurgaon again.

Mr. Atul Panchal “My experience with Amee and Naveen at the reception was fantastic.”

ACTUAL BUDGET VAR

RPD 36 33 3

OCC % 74% 67% 7%

ARR 2933 3805 -872

REVPAR 2174 2557 -383

HOTREVPAR 3193 3414 -221

HOTXPAR 2101 2234 133


EXPENSE (L) 32 34 2

EBITDA (L) 17 18 -1

EBITDA % 34% 35% -1%

LTHIN

Krishna Gondiya

Engineering Employee of the Month

Mahesh Bhalse


Sanjay Patil

Housekeeping Best Smile

Guests Speak

Mr. Avinash Jain “Excellent service given by Sushil.” Mr. R. Ranganathan “Excellent service given by Prasann Pandey.” Mr. Utkarsh Danghe “Very good response from Satyaprakash Mishra”. Mr. Arun Bothera “Anil Namdeo and Baban Dongre were very nice. Keep it up!” Mr. Aproov Soni “Excellent service given by Sushil.”

ACTUAL BUDGET VAR

RPD 69 64 5

OCC % 69% 64% 5%

ARR 2554 2545 9

REVPAR 1768 1628 140

HOTREVPAR 3000 2687 312

HOTXPAR 1671 1697 26


EXPENSE (L) 52 53 1

EBITDA (L) 41 31 10

EBITDA % 44% 37% 7%

On the first day, God created the dog and said: 'Sit all day by the door of your house and bark at anyone who comes in or walks past. For this, I will give you a life span of twenty years.' The dog said: 'That's a long time to be barking. How about only ten years and I'll give you back the other ten?' So God agreed. On the second day, God created the monkey and said: 'Entertain people, do tricks, and make them laugh. For this, I'll give you a twenty-year life span.' The monkey said: 'Monkey tricks for twenty years? That's a pretty long time to perform. How about I give you back ten like the Dog did?' And God agreed. On the third day, God created the cow and said:

'You must go into the field with the farmer all day long and suffer under the sun, have calves and give milk to support the farmer's family. For this, I will give you a life span of sixty years.' The cow said: 'That's kind of a tough life you want me to live for sixty years.... How about twenty and I'll give back the other forty?' And God agreed again.

On the fourth day, God created man and said: 'Eat, sleep, play and enjoy your life. For this, I'll give you twenty years.' But the man said: 'Only twenty years? Could you possibly give me my twenty, the forty the cow gave back, the ten the monkey gave back, and the ten the dog gave back; that makes eighty, okay?' 'Okay,' said God, 'You asked for it.'

So that is why for our first twenty years we eat, sleep, play and enjoy ourselves. For the next forty years man slaves in the sun to support his family. For the next ten years we do monkey tricks to en-tertain the grandchildren. And for the last ten years we sit on the front porch and bark at everyone.

LTVLR

Barun Bar

Housekeeping


Shwetesh Priyam


Retheesh S


ACTUAL BUDGET VAR

RPD 18 17 1

OCC % 63% 61% 2%

ARR 5517 5220 297

REVPAR 3483 3180 303

HOTREVPAR 4914 4381 533

HOTXPAR 2613 2763 150


EXPENSE (L) 23 24 1

EBITDA (L) 20 14 6

EBITDA % 47% 37% 10%

Guests Speak

Mr. Tara Dutt Tiwari "Super hotel and super staff."

Mr. Nitash Taraporewala "The experience was very pleasantly surprising. The caring nature and personal touch of every staff

member made a huge difference in making this an OMG experience on our honeymoon."

Mr. Rajan Shah "Everything was excellent."

Mr. Rajiv Jitendra Damani “Madhu at the pool was very helpful. The service from the person was excellent & friendly. New Year

event was very good.”

Ms. Ushma Patel "Massage was excellent, Swapana was very friendly. All staff was really good."

Ms. Asha Choubey "It was all excellent."

Mr. Rajiv Jitendra Damani "Just carry on the good work and we hope you will be very successful. Best of luck."

Mr. Mohammad Danish "I can't say anything because comparatively it's a very good hotel from others and that is my personnel

experience."

Mr. Maliha Munir Bhimjee “Excellent service by all staff. Vinu, Sandeep, Jobin, Swapna's massage was great. Room was superb,

great pool.”

Mr. Paven Kumar. V “The stay was excellent. I can't think of anything more, that you could do.”

Mr. Mayunka Patel “We really appreciate with the Management and all the service has been provided."

Mr. Sandra Kelman "A wonderful place, brilliant massage (experience never to be forgotten). Excellent staff.”

Mr. Ninad Ozalker "Everything is perfect."

Mr. Avinash Sinha "Madhu and Amit were excellent."

Mr. Balachandran K "We really enjoyed the stay here, the overall service is excellent. Boating experience in the evening is fan-

tastic. Like to visit again."

Mr. Rahul Patel "During our stay service from Madhu was extraordinary. I will come back to have same services again. Thank you

Madhu."

Mr. Tim Perry “Everything was amazing, we were so happy and comfortable.”

Mr. K N S Nair “The service of the pool operator was excellent. The room service was also very good, the manager is excellent.”

Mr. Nawneet Vibhaw “Everything is excellent''.

Ms. Mary Jane Rogan "Excellent resort, fabulous customer service. The staff is friendly, responsive. Special mention - Anthony,

Victor Chef, Tino, Sandeep and Swapna. I hope to visit again."

Mr. Cherat Murali "Raisul and Tino excellent staff."

Mr. Awan Kumar "Please maintain the same. Excellent staff, excellent room and excellent location. Really we had a lemon fresh

experience. Thanks to Retheesh, Vinu, Raisul, Sandeep, Amit, Shwetesh, Dasarath, Sher Singh and Tagoor."

Mr. Gazal Gupta “From the courteous staff to the wonderful food. All was just perfect to make this trip even more worth cherish-

ing. Thank you.”

LTHHP

Dasrath Sawale


Lokesh Kushwah


Vinayak Ghanekar


Guests Speak

Mr. Rama Nagaraju “Dilip - excellent help & courtesy.” Ms. Lina “Nice work Shamim, you really provided good service during my stay in Lemon Tree.” Ms. Priyanka Ghosh “I am pretty impressed on hotel laundry services, especially with staff too - Manish, it was

quick and given on time. Keep up the good work.” Ms. Sravanthi “Prabjyot and Sharad were very hospitable.” Mr. Ritesh Namane “Avinash given to me good fruit punch mocktail.” Mr. Abhinav Tiwari “Nishikant is pleasant server, keep it up.” Mr. Akhilesh Prasad “Good service by Rajesh.” Ms. Tanuja Sardesai “Keep it up Lokesh.” Mr. Nilesh Lamture “Avinash given good service to me for the entire celebration.” Dr. Rajiv R “Nishikant & Avinash served us very well, keep it up.” Ms. Aditi Kapoor “Thank you Rajesh & Chef Virend for delicious Seekh Kebabs.” Mr. Sachin Shinde “Excellent service by Avinash during my visit!!." Ms. Ankita Shirodkar “Excellent service by Lokesh!!.” Mr. Nikhil Sadanand Hiremat “Thank you very much Rajesh. We enjoyed a lot, just try to change the music.”

ACTUAL BUDGET VAR

RPD 88 95 -7

OCC % 71% 77% -6%

ARR 2155 2543 -388

REVPAR 1527 1953 -427

HOTREVPAR 2449 2883 -434

HOTXPAR 1640 1846 206


EXPENSE (L) 63 71 8

EBITDA (L) 31 40 -9

EBITDA % 33% 36% -3%

RFHED

Umesh Kumar


Dhruv Chauhan

Front Office

Best Smile

ACTUAL BUDGET VAR

RPD 79 67 12

OCC % 84% 71% 13%

ARR 1874 2301 -427

REVPAR 1582 1640 -58

HOTREVPAR 2390 2202 188

HOTXPAR 1095 1034 -60


EXPENSE (L) 32 30 -2

EBITDA (L) 38 34 4

EBITDA % 54% 53% 1%

RFHJP

Neeraj Dwivedi


Yashveer Singh


ACTUAL BUDGET VAR

RPD 126 125 1

OCC % 69% 68% 1%

ARR 1899 2100 -201

REVPAR 1309 1434 -125

HOTREVPAR 1716 1874 -157

HOTXPAR 799 849 50


EXPENSE (L) 45 48 3

EBITDA (L) 52 58 -6

EBITDA % 53% 55% -2%

Guests Speak

Mr. Moses Mathew “Lalit, Preeti & Deepak are good at reception. I appreciate the way they receive.” Mr. Martin Odong “Naveen provided good service, I enjoyed my stay.”

RFHHY

Jagat Narayana Mandal

F & B Production

Best Groomed

ACTUAL BUDGET VAR

RPD 90 76 14

OCC % 74% 63% 11%

ARR 2349 2802 -453

REVPAR 1742 1760 -18

HOTREVPAR 2166 2150 16

HOTXPAR 1126 1079 -47


EXPENSE (L) 42 40 -2

EBITDA (L) 39 40 -1

EBITDA % 48% 50% -2%

Muralidher Reddy

Front Office

Best Smile

Mustakeem

Special Prize For Maintaining the Cafeteria with Excellence

Guests Speak

Mr. Santosh Kumar Verma "Nice work done by Manoj and Front Desk staff. Also thanks for Santosh and Srini-

vas.” Mr. Ramakrishna Challa “Aslam and Mallesh at Front Desk are very helpful." Mr. Manoj Tandon "All is well, Siddha Gopal is a excellent housekeeper & Naga is very polite." Mr. Prasanth “I am regular customer now management should be appreciated as well for having Naga Suresh

and Aslam and their help.” Ms. Nihita. K “Chefs are brilliant, they used to make the food of my taste and choice as well. (Srikanth and

Ashik). The service was excellent and up to the mark (Saroj, Charan, Abhishek, Pradip, Rajeev, Hemanth, Aslam).”

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