primjeri definisanja usluge u javnom autotransportu robe_seminarski rad
TRANSCRIPT
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8/18/2019 Primjeri Definisanja Usluge u Javnom Autotransportu Robe_seminarski Rad
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SEMINARSKI RAD
Tema:PRIMJERI DEFINISANJA KVALITETA USLUGE U JAVNOM
AUTOTRANSPORTU ROBE
S T U D E N T:
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PRIMJERI DEFINISANJA KVALITETA USLUGE U JAVNOMAUTOTRANSPORTU ROBE
- SEMINARSKI RAD -
M E N T O R: S T U D E N T:
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SADRŽAJ:Uvod.................................................................................................................... 1
1. Def!"a!#e $va%&e&a '"%'(e ' ""&em' #av!o( a'&o&)a!"*o)&a.................. 21.1 Pa)ame&) $va%&e&a o+',va-e! $)o "vo#"&va $va%&e&a.......................... 3
/. Mo('- mode% a *)o)a0'! *a)ame&a)a $va%&e&a *)evo!e '"%'(e '""&em' #av!o( ()ad"$o( a'&o&)a!"*o)&a........................................................ 5/.1 O)(a!a#"$a *od)2$a '"%'(e................................................................... 5 3. Pa)ame&) $va%&e&a "vo#"&va 4o)(a!a#"$a *od)2$a '"%'(e4 .................. 6
5. Po(od!o"& '"%'(e a $o)2-e!#e.................................................................. 105.1 Pa)ame&) $va%&e&a "vo#"&va 4*o(od!o"& '"%'(e a $o)2-e!#e4 ........... 11
6. Ra"*o%o7vo"& '"%'(e.................................................................................... 13
8. S&a+%!o"& '"%'(e.......................................................................................... 148.1 Pa)ame&) $va%&e&a "vo#"&va 4"&a+%!o"& '"%'(e4 ..................................... 14
9. P)evo!a "*o"o+!o"&................................................................................... 159.1 Pa)ame&) $va%&e&a "vo#"&va 4*)ovod!a "*o"o+!o"&4 .......................... 15
. E"*%oa&ao!aa *o'da!o"&........................................................................ 17.1 Pa)ame&) $va%&e&a "vo#"&va 4e$"*%oa&ao!e *o'da!o"&4 .................. 17
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Uvod
Potreba a !reta"#e$ % &otreba a &re'oo$ &o(to#% ot!a)a &o(t%#% % *o'#e!. Ka!o (e ra'%#a)r+,t'o ta!o (+ (e ra'%#a#+ &otrebe % a !reta"#e$. Po!ret#%'o(t #+)% (e &ro'o)% &o$o/+ra%*%t% (re)(ta'a % 'r(te &re'oa.
U (a're$e"%$ ra)o'%$a (aobra/a# #e #e)a" o) "a#'e/o &robe$a. e%!% ra)o'% (+ &re'%,eo&tere/e"% a(to#%$a + (aobra/a#+ "e)o(tat!o$ $#e(ta a &ar!%ra"#e o"e*%,/e"%$ ra!o$ b+!o$ te !o"%!to$ $otor"% 'o%a % e,a!a.
S'a!o &re)+e/e %$a ('o#+ o("o'"+ +"!%#+ a to #e )a ('o#%$ a!t%'"o(t%$a &a"%ra"#e ra'o#ra)"% &o(t+&% !o"troa %t). &o$o"e &r% (t'ara"#+ o)ree"o &ro%'o)a. U to (e 'e+#e %+(+a )a b+)e )obra %'r,e"a !a)a #e + &%ta"#+ &o(o'a"#e ('a!o &re)+e/a a % (a$o &re'oa)ato &ro%'o)a "a e(ta$a.
K'a%tet $o8e )e%"%(at% "a ra"e "a*%"e !ao 9+!+&"o(t o(ob%"a &ro%'o)a % +(+a !o#e
!ara!ter%(t%,+ "#eo'+ (&o(ob"o(t )a a)o'o#% o)ree"+ &otreb+ &otro,a*a91 %% !'a%tet ob+'ata"a*a#"e !ara!ter%(t%!e !ao ,to (+: +"!%o"a"o(t e!o"o$%*"o(t &o+)a"o(t % (. &ro%'o)a %%(++a *%#e (e 'r%#e)"o(t% o)re+#+ $#ere"#e$ )a b% (e +t'r)%o )a % %(t% o)ro'ara &otreba$aate'%$a !or%("%!a.2
O'%$ (e$%"ar(!% ra)o$ (+ ob+'a/e"% &r%$#er% )e%"%(a"#a +(+e + #a'"o$ a+totra"(&ort+robe ,to (e $o8e '%)#et% + ra)+.
1.
P)m#e) def!"a!#a '"%'(e ' #av!om a'&o&)a!"*o)&' )o+e1 S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+2 S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+
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Ka)a #e + &%ta"#+ #a'"% a+totra"(&ort robe t+ ra%!+#e$o:
1. De%"%(a"#e !'a%teta +(+e + (%(te$+ #a'"o a+totra"(&orta1.1 Para$etr% !'a%teta ob+'a/e"% !ro ('o#(t'a !'a%teta2. Mo+/% $o)e% a &rora*+" &ara$etara !'a%teta &re'o"e +(+e + (%(te$+ #a'"o ra)(!o
a+totra"(&orta3. Ora"%a%#(!a &o)r,!a +(+e3.1 Para$etr% !'a%teta ('o#(t'a 9ora"%a%#(!a &o)r,!a +(+e94. Poo)"o(t +(+e a !or%,/e"#e4.1 Para$etr% !'a%teta ('o#(t'a 9&oo)"o(t +(+e a !or%,/e"#e95. Ra(&oo8%'o(t +(+e6. Stab%"o(t +(+e6.1 Para$etr% !'a%teta ('o#(t'a 9(tab%"o(t +(+e97. Pre'o"a (&o(ob"o(t7.1 Para$etr% !'a%teta ('o#(t'a 9&ro%'o)"a (&o(ob"o(t9. E(&oata%o"aa &o+)a"o(t.1 Para$etr% !'a%teta ('o#(t'a 9e!(&oata%o"e &o+)a"o(t%9.
1. Def!"a!#e $va%&e&a '"%'(e ' ""&em' #av!o( a'&o&)a!"*o)&a
Definisanje kvaliteta usluge u sistemu javnog autotransporta &re)(ta'#a o("o'"% &re)+(o' a!'a%tet"o +&ra'#a"#e (%(te$o$ o)o("o to #e o("o' a &ro#e!to'a"#e (%(te$a ora"%a%#+ &ro'#er+ %'r,e"#a &ro#e!to'a"% ('o#(ta'a (%(te$a % +(+e o#e"+ !'a%teta o) (tra"e !or%("%!a %"a !ra#+ &obo#,a"#e !'a%teta +(+e !ao ee$e"t +&ra'#a"#a +!+&"%$ !'a%teto$ (%(te$a.O)ab%r o&t%$a"o ora"%a%o"o $o)ea (%(te$a #a'"o ra)(!o a+totra"(&orta robe ATP"e $o8e (e %'r,%t% be ob%#"o o#e"#%'a"#a (a a(&e!ta &o(ta'#e"% %#e'a #e%"e (%(te$a.
Da b% or$e %abra"% (%(te$a (a #e)"e (tra"e b%e o&t%$a"e a (a )r+e o&t%$a"a ora"%a%#ara)a "eo&o)"o #e )eta#"o ra'%t% $eto)oo,!% % $o)e(!% &o(t+&a! )e%"%(a"#a ('o#(ta'a % &ara$etara !'a%teta +(+e !o#% %(!a+#+ ee!t%'"o(t (%(te$a.
Na#&r%'at#%'%#e (tr+!t+%ra"#e ('o#(ta'a !'a%teta $o8e b%t% !ao:
a ora"%a%o"a &o)r,!a +(+e Ser'%e (+&&ort &ero$a"e b &oo)"o(t +(+e a !or%,/e"#e Ser'%e o&erab%%t; &ero$a"e ra(&oo8%'o(t +(+e Ser'%e ab%%t; &ero$a"e) (tab%"o(t +(+e Ser'%e %"ter%t;e &ro%'o)"a (&o(ob"o(t (%(te$a
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K'a%teta tra"(&ort"e +(+e $o8e b%t% ora"%o'a"a !ro &o)r,!+ +(+e &oo)"o(t +(+e a!or%,/e"#e ra(&oo8%'o(t +(+e (tab%"o(t +(+e &ro%'o)"+ (&o(ob"o(t (%(te$ae!(&oata%o"+ &o)r,!+ te"%*!e e!(&oata%#e + (eb% (a)r8e ('e b%t"e ee$e"te 'ea"e a)e%"%(a"#e +"!%o"%(a"#a (%(te$a tra"(&orta % o)o'ara#+/% "%'o !'a%teta tra"(&ort"e +(+e.
Organizacijska podrška ora"%a%#(!a o%(t%!a +(+e (e )e%"%,e !ao (!+& a!t%'"o(t% "aobeb#ee"#+ o("o'"% ee$e"ata tra"(&ort"e &ro%'o)"#e $ater%#a"% re(+r(a-(re)(ta'a ra)aob#e!ata % o&re$e %"a"(%#(!% #+)(!% re(+r(a % (. % "#%o'o$ ora"%a%o"o$ &o'e%'a"#+ &re!o tra"(&ort"o &roe(a !o#% !ao re+tat )a#+ tra"(&ort"+ +(++. Po!aate#% ('o#(t'aora"%a%o"e &o)r,!e )%re!t"o (+ 'ea"% a %#e'e #e%"e (%(te$a ATP % treba )a o)ra%('e+!+&"% !'a%tet o&t%$%a%#e ('% &roe(a &o)&roe(a a!t%'"o(t% re(+r(a % ora"%a%#e (%(te$aATP=a "#eo'e (tr+!t+re % +"!o"%(a"#a.
O#e"#%'a"#e ('o#(t'a ora"%a%#(!e &o)r,!e $o8e (e %'r,%t% + &o$o/ !'a"t%tat%'"% &o!aate#a !ao ,to (+: &ro%'o)"a % e!o"o$(!a e%!a("o(t (%(te$a e!o"o$(!a ee!t%'"o(t(%(te$a br%"a re"tab%"o(t (%(te$a e!oo,!a &o)ob"o(t (%(te$a % (.
Pogodnost usluge za korišćenje $o8e (e )e%"%(at% !ao ('o#(t'o !'a%teta +(+e !o#e o$o+/a'a% oa!,a'a +(e,"o % a!o !or%,/e"#e (%(te$a #a'"o a+totra"(&orta robe ATP. O'o ('o#(t'o!'a%teta +(+e + "a#'e/o# $#er% re&ree"t+#e ate'e % %#e'e !or%("%!a (%(te$a. Kara!ter%(t%!e(tr+!t+re % +"!%o"%(a"#a &o)(%(te$a &o)r,!e o("o'"o$ &roe(+ &r+8a"#a tra"(&ort"e +(+e (+:
= &o)(%(te$ %"or$%(a"#a !or%("%!a = tar%"% (%(te$ )r+$(!% &re'o"%!a = !ara!ter%(t%!e 'o%a + +"!%#% 'r(te robe a tra"(&ort.
Oe"a (%(te$a %"or$%(a"#a !or%("%!a o +(+% $oa b% (e %'r,%t% !'a"t%tat%'"%$ % !'a%tat%'"%$ &o!aate#%$a % !o$&arat%'"%$ $eto)a$a o) (tra"e e!(&erata %% (a$% !or%("%!a. K'a"t%tat%'"%
&o!aate#% &oo)"o(t% % ra(&oo8%'o(t% tar%"o (%(te$a )r+$(!% &re'o"%!a robe $o+ (e%ra%t% "a o("o'+ #a'"% tar%a )r+$(!% &re'o"%!a o) (tra"e ('a!o ATP=a a $o+ (e %ra%t% &re!o "%a &o!aate#a !ao ,to (+: #e)%"%*"a %#e"a "&r + Ko"'ert%b%"o# $ar!% &o !%o$etr+to"(!o$ !%o$etr+ to"% tra"(&orto'a"e robe robe % (.
K'a%tat%'"% &o!aate# o'o (%(te$a #e #e)"o(ta'"o(t (%(te$a + ($%(+ ra+$#e'a"#a $o)eaor$%ra"#a %#e"a a ra%*%te 'r(te robe ra%*%to 're$e )o(ta'e robe ra%*%te "o(%'o(t% 'o%a%t). o) (tra"e !or%("%!a. K'a%tat%'"% &o!aate# ta!oe $o8e b%t% &roe"at "o(%'o(t%o)o'ara#+/e 'o"o &ar!a + o)"o(+ "a ate'a"+ !o%*%"+ robe a tra"(&ort )o! !'a"t%tat%'"% &o!aate# $o8e b%t% &ro(#e*"a (taro(t o)o'ara#+/e 'o"o &ar!a.
3.
Raspoloživost usluge !ao ('o#(t'o !'a%teta (%(te$a % +(+e $o8e$o )e%"%(at% !ao (&re$"o(t(%(te$a a+totra"(&orta robe )a %'r,% o)"o("o &r+8% +(++ + o"o$ tre"+t!+ !a)a #e at#e'a"a
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o) !or%("%!a % !o"t%"+a"o "a(ta'% % )a#e )a #e obebe+#e + at#e'a"o$ 're$e"+ tra#a"#a +a)at%$ toera"%#a$a % )r+%$ a)at%$ +(o'%$a.
T+ (e $o8e &o#a'%t% &re!%) +(+e !o#% + #a'"o$ a+totra"(&ort+ robe &o)ra+$#e'a (e ('a!oo)(t+&a"#e o) a)at% &o!aate#a ob%$a % !'a%teta +(+e.
S'o#(t'o ra(&oo8%'o(t% (e (a(to#% o) ('o#(ta'a &r%(t+&a*"o(t% (er'%e ae((%b%%t; &ero$a"e %"e&re!%)"o(t% (er'%e reta%"ab%%t; &ero$a"e.
Pristupačnost usluge $o8e$o )e%"%(at% !ao (&re$"o(t (%(te$a #a'"o a+totra"(&orta robe )a%'r,% &r+8% +(++ "a at#e'a"o$ $#e(t+ o)"o("o ra(&oo8%'o(t + &ro(tor+ % tre"+t!+ !a)a #eat#e'a"a o) !or%("%!a + a)at%$ toera"%#a$a % )r+%$ +(o'%$a.
Neprekidnost usluge )e%"%,e (e !ao (&o(ob"o(t )a /e #e)"o$ 'e/ &r+8e"a +(+e "a(ta'%t% % )a#e)a (e &r+8a + )ato$ &er%o)+ 're$e"a + o!'%r+ a)at% toera"%#a % o(ta% +(o'a. U"e&re!%)"o(t !ao &o)('o#(t'o &r%(t+&a*"o(t% +(+e (e 'e+#+ ta*"o(t &o+)a"o(t % (.
Stailnost usluge $o8e (e )e%"%(at% !ao (&o(ob"o(t (%(te$a ATP )a (e 'e/ &r+8e"a +(+a % )a#e
oba'#a be e!(e("% &oor,a"#a. Mo+/a #e &o#a'a &re!%)a + +"!%o"%(a"#+ (%(te$a ATP-a!ara!etr%,+ o(ob%"+ >e!(e("o? &oor,a"#a +(+e.
Pre!%)% + +"!%o"%(a"#+ "a &re'o"o$ &+t+ $o+ (e %(!aat% &re!o (e)e/% r+&a &o!aate#a:%"te"%tet to!a &re!%)a +"!%o"%(a"#a bro# &re!%)a +"!%o"%(a"#a + &o($atra"o$ &er%o)+'re$e"a ra(&o)#ea 're$e"a tra#a"#a &re!%)a +"!%o"%(a"#a '#ero'at"o/a &o#a'e &re!%)a+"!%o"%(a"#a + &o($atra"o$ &er%o)+ 're$e"a % (. tra#a"#a &re!%)a +"!%o"%(a"#a (re)"#e're$e tra#a"#a &re!%)a +"!%o"%(a"#a + &o($atra"o$ &er%o)+ 're$e"a.
Proizvodna sposonost $o8e (e )e%"%(at% !ao (&o(ob"o(t (%(te$a #a'"o a+totra"(&orta robe )aa)o'o#% tra"(&ort"e at#e'e a)ato ob%$a !ara!ter%(t%!a + a)at%$ %"ter"%$ +(o'%$a.
Pro%'o)"a (&o(ob"o(t (%(te$a ATP o)ree"a #e ee!t%'"o,/+ !or%,/e"#a &ote"%#a"%('o#(ta'a te"%*!% (%(te$a a &r%#e ('ea 'o%a &r% *e$+ ee!t%'"o(t !or%,/e"#a 'o%a a'%(% o)ora"%*e"#a &ro%a,% % !ara!ter%(t%!a at#e'a !or%("%!a + &oe)+ ob%$a % !'a%teta +(+e %+(o'a e!(&oata%#e +(o'% &+ta 're$e"a % (aobra/a#a % e!(&oata%o"e &o+)a"o(t% (%(te$a.
Na#"a*a#"%#% !'a"t%tat%'"% &o!aate#% !o#%$a (e o&%(+#e ('o#(t'o &ro%'o)"e (&o(ob"o(t% (+ ('% &o!aate#% ob%$a ra)a &ree"o &+ta 're$e"a !a&a%teta at%$ ('% &o!aate#% %(!or%,/e"#a'o"o &ar!a % (.
!ksploataciona pouzdanost $o8e (e )e%"%(at% !ao (&o(ob"o(t (%(te$a #a'"o a+totra"(&ortarobe )a &o) a)at%$ +(o'%$a obeb#e)% o)o'ara#+/a a!t%'"a (re)(t'a a ra) + %#+
a)o'o#e"#a tra"(&ort"% ate'a a)ato ob%$a + a)at%$ %"ter"%$ +(o'%$a a )o! ATP treba)a obeb#e)% &otreba" bro# ra(&oo8%'% 'o%a.
4.
Ta# bro# 'o%a treba )a obeb#e)% &o!r%'a"#e tra"(&ort"% at#e'a !or%("%!a % )o)at"e at#e'e%a'a"e &ore$e/a#%$a + o!r+8e"#+ %% %"e"a)"%$ ot!a%$a 'o%a. Reer'"% bro# 'o%a a
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obeb#ee"#e &o+)a"o +"!%o"%(a"#a tra"(&ort"o &roe(a ra)% ra%o"a"%#e !or%,/e"#ao&t%$%%ra#+ (e "a "%'o+ r+&e 'o%a %(to t%&a % "o(%'o(t% %% +!+&"o ATP.
Ra(&oo8%'a 'o%a (+ o("o'"% %a % &o)(%(te$a te"%*!e e!(&oata%#e % ta# bro# a'%(% o)(&re$"o(t% % beot!a"o(t% (a$o &o)(%(te$a te"%*!e e!(&oata%#e "#eo'o &o+)a"o+"!%o"%(a"#a % "#eo'% &ro%'o)"% $o+/"o(t%. Ra(&oo8%'o(t 'o%a + to!+ a)ato 're$e"a"a ra)+ %% "#%o'+ e!(&oata%o"+ &o+)a"o(t o(%+ra'a#+ a!tor% 'ea"% a ('o#(t'a &o+)a"o(t% (a$% 'o%a % (&o(ob"o(t% (%(te$a te"%*!o o)r8a'a"#a % o&ra'!% &o)(%(te$te"%*!e e!(&oata%#e.
/. Mo('- mode% a *)o)a0'! *a)ame&a)a $va%&e&a *)evo!e '"%'(e ' ""&em' #av!o(()ad"$o( a'&o&)a!"*o)&a
Ka)a #e + &%ta"#+ #a'"% a+totra"(&ort robe ( #e)"e (tra"e )e%"%,+ tra"(&ort"% at#e'% % at#e'% + &oe)+ "a*%"a "a !o#% treba te at#e'e rea%o'at% a (a )r+e (tra"e !ara!ter%(t%!e (tr+!t+rete"oo%#e % ora"%a%#e (a$o (%(te$a !ao '%,e (%(te$a. @to "a*% o("o'"% ee$e"t +)e%"%(a"#+ &ara$etara !'a%teta (+ )e%"%(a"% ate'% % %#"a +"!%#a '%,e (%(te$a
Da b% (e rea%o'a% at#e'% % %#e'% '%,e (%(te$a &otreb"o #e &r%#e ('ea o)re)%t%: !o#%$ &ara$etr%$a !'a%teta (e )e%"%,+ at#e'% '%,e (%(te$a !a!o (e !'a"t%%!+#+ % !o#e (+ $o)e(!e'ee %$e+ )e%"%(a"% &ara$etara !'a%teta % ee$e"ata (tr+!t+re % +"!%o"%(a"#a !ao o("o' a+&ra'#a"#e tra"(&orto$ robe a (a$%$ t%$ % (%(te$o$ ATP.
O'a!o &re%%ra"% % )e%"%(a"% &ara$etr% !'a%teta o("o' (+ a &ro#e!to'a"#e o&t%$a"e (tr+!t+re% +"!%o"%(a"#a e%"e (%(te$a ATP. Ta!oe #a("o )e%"%(a"% &ara$etr% !'a%teta o$o+/a'a#+!o$&ara%#+ &ara$etara !'a%teta (%(te$a + ra%*%t%$ 're$e"(!%$ &re(e%$a ,to #e #e)a" o) &re)+(o'a a !'a%tet"o +&ra'#a"#e &re'o"%$ &roe(o$ a (a$%$ t%$ % #e%"o$ (%(te$a ATP"a ('%$ "%'o%$a % + ('%$ (e$e"t%$a !ao ,to (+: ora"%a%#a (tr+!t+ra +"!%o"%(a"#e % (.
Pre'o !ao o("o'"% ee$e"t (%(te$a ATP ('o#+ %#"+ +"!%#+ or$%ra + (!a)+ (a %#"o$+"!%#o$ '%,e "%'oa +&ra'#a"#a a + &o'rat"o# 'e% + (!a)+ (a +"+tra,"#%$ !r%ter%#+$%$a+"!%o"%(a"#a )e+#e >"a'%,e? "a e%"+ (%(te$a % )%re!t"o +t%*e "a rea%a%#+ %#"e +"!%#e(%(te$a.
/.1 O)(a!a#"$a *od)2$a '"%'(e
Ora"%a%#(!a &o)r,!a %% ora"%a%#(!a oo(t%!a +(+e $o8e (e )e%"%(at% !ao (!+& a!t%'"o(t%a obeb#ee"#e o("o'"% ee$e"ata tra"(&ort"e &ro%'o)"#e $ater%#a"% re(+r(a=(re)(ta'a
ra)a ob#e!ata % o&re$e %"a"(%#(!% #+)(!% re(+r(a % (. te (a "#%o'o$ ora"%a%o"o$ &o'e%'a"#+ &re!o tra"(&ort"o &roe(a !o#% !ao re+tat )a#+ o)ree"+ tra"(&ort"+ +(++.
5.
O#e"a o'o ('o#(t'a $o8e (e %'r,%t% !'a"t%tat%'"%$ &o!aate#%$a !ao ,to (+:
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- &ro%'o)"a e%!a("o(t- (te&e" &otro,"#e +tro,!a re(+r(a- tro,!o'"a e%!a("o(t- bro# (aobra/a#"% "eo)a &o &re'ee"o# to"% tereta- &roe"at bro#a (aobra/a#"% "eo)a + !o#%$a +*e(t'+#+ 'o%a AR=a
- &roe"at o,te/e"#a tra"(&orto'a"e robe- br%"e (aobra/a#"a &re'o"a obrta e!(&oata%o"a- !oe%%#e"t %(!or%,/e"#a ra)"o 're$e"a- e!oo,!% &o!aate#- &o!aate# e$%(%#e ,tet"% $ater%#a.
3. Pa)ame&) $va%&e&a "vo#"&va 4o)(a!a#"$a *od)2$a '"%'(e4
Para$etr% !o#% (e !or%(te !a)a #e + &%ta"#+ !'a%tet ('o#(ta'a !o) ora"%a%#(!e &o)r,!e +(+a(+ (e)e/%:
Proizvodna efikasnost ili produktivnost "!p#
3
B %(!a+#e te"%*!o-te"oo,!+ e%!a("o(t % &re)(ta'#a o)"o( %$e+ o(t'are"o tra"(&ort"o ra)a "eto tra"(&ort"% ra) % +tro,e"% re(+r(a+ &o($atra"o$ &er%o)+ 're$e"a +"!%o"%(a"#a AR. T+ (e !or%(t% (e)e/% obraa:
)#e (+:
U = o(t'are"% tra"(&ort"% ra)K & = re(+r( !o#% (e &o($atra.
Proizvodna efikasnost $%R u odnosu na vozila "proizvodnost vozila# !pv4 - &re)(ta'#a o)"o(%$e+ o(t'are"o tra"(&ort"o ra)a % a"a8o'a"o %"'e"tar(!o bro#a 'o%a + &o($atra"o$ &er%o)+ 're$e"a +"!%o"%(a"#a AR )#e #e:
)#e (+:
U = o(t'are"% tra"(&ort"% ra) "eto tra"(&ort"% ra)
A% = %"'e"tar(!% bro# 'o%a.
6.
3 S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+4 S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+
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Cat%$ %$a$o &ro%'o)"+ efikasnost prevoznog puta JAR u odnosu na zaposlene(proizvodnost zaposlenih) Eps 5− predstavlja odnos između ostvarenog
transportnog rada i broja i tu se koristi sledeći obrazac:
gdje su:
− ostvareni transportni rad!" zap − ukupan broj zaposleni#$
Prevozna efikasnost $%R u odnosu na utrošenu energiju "energetska efikasnost# !pe = &re)(t'a#a o)"o( %$e+ o(t'are"o tra"(&ort"o ra)a % +tro,e"e e"er%#e + &o($atra"o$ &er%o)+ 're$e"a +"!%o"%(a"#a % t+ !or%(t%$o (e)e/% obraa:
)#e (+:
U = o(t'are"% tra"(&ort"% ra)EN = +tro,e"a e"er%#a.
Stepen potrošnje "utrošak# resursa "ep# = &o!a+#e !o%!o #e +tro,%o re(+r(a &o #e)%"%%o(t'are"o tra"(&ort"o ra)a % &re)(ta'#a %"'er"+ 'e%*%"+ &ro%'o)"e e%!a("o(t%:
%
)#e (+:
E& -&ro%'o)"a e%!a("o(t AR !& - re(+r !o#% (e &o($atraU$a - $a!(%$a"o $o+/ tra"(&ort"% ra) br+to tra"(&ort"% ra).
&roškova efikasnost "!e # 6= &re)(ta'#a o)"o( %$e+ +!+&"o o(t'are"o &r%o)a % +!+&"oo(t'are"% tro,!o'a. O'a!o )e%"%(a"a tro,!o'"a e%!a("o(t &re)(ta'#a o&,t+ e!o"o$(!+
e%!a("o(t % $o8e (e %(!aat% !ao:
7.
5 S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+& S%(te$ !'a%teta + )r+$(!o$ tra"(&ort+
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)#e (+:
PR = +!+&a"o o(t'are" &r%o)T = +!+&"o o(t'are"% tro,!o'%U = o(t'are"% tra"(&ort"% ra)
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)#e (+:PR = +!+&"o o(t'are"% &r%o)U = o(t'are"% tra"(&ort"% ra)U$a = $a!(%$a"o $o+/ tra"(&ort"% ra).
I$a$o % o)"o( +!+&"o o(t'are"o &r%o)a % +!+&"o ob%$a tra"(&orto'a"e robe !o#% (e $o8e &re)(ta'%t% or$+o$:
)#e (+:PR = +!+&"o o(t'are"% &r%o) = +!+&a" ob%$ &re'ee"e robe.
'zmeritelji i koe(cijenti iskori)ćenja pređenog puta:
- koe*icijent iskori)ćenja pređenog puta %+,- koe*icijent nultog pređenog puta %,!- srednja du.ina vo.nje sa teretom %/ st0,!- srednje rastojanje transporta jedne tone robe %/ st1, !- srednje dnevni pređeni put vozila %/ sd, $
Koe%%#e"t %(!or%,/e"#a ra)"o 're$e"a F &re)(ta'#a o)"o( %$e+ +!+&"o 're$e"a &ro'e)e"o + 'o8"#% % +!+&"o 're$e"a &ro'e)e"o "a ra)+:a o$oe"% 'o"% &ar!
)e #e:AGH = a+to *a(o'% 'o8"#e 'o%aAGr = a+to *a(o'% "a ra)+ 'o%a.
b eteroe"% 'o"% &ar!
)#e (+:" = bro# r+&a 'o%a %(te $ar!e % "o(%'o(t%.
.
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!kološki pokazatelj "ee# =%ra8e" !ao o)"o( %$e+ rea%o'a"o tra"(&ort"o ra)a (a 'o%%$a>&r%aoe"%$ a,t%t% 8%'ot"e (re)%"e? % +!+&"o rea%o'a"o tra"(&ort"o ra)a:
%%
)e #e:Uee NTR ee - o(t'are"% tra"(&ort"% ra) (a 'o%%$a >&r%aoe"%$ a,t%t% 8%'ot"e (re)%"e?U NTR - $a!(%$a"o $o+/ tra"(&ort"% ra)U$aee JTR ee - $a!(%$a"o $o+/ tra"(&ort"% ra) (a 'o%%$a >&r%aoe"%$ a,t%t% 8%'ot"e(re)%"e?.
Pokazatelji emisije štetni' materija na prevoznom putu "! $%R #(%ra8e" !ao b%r e$%(%#a ,tet"%
$ater%#a &o !o$&o"e"ta$a !o#e (e e$%t+#+ + at$o(er+ o) (tra"e 'o%a:
)e #e: = +!+&"a )+8%"a &re'o"o &+ta = re!'e"%#a 'o%aE
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5. Po(od!o"& '"%'(e a $o)2-e!#e
Poo)"o(t +(+e a !or%,/e"#e $o8e (e )e%"%(at% !ao ('o#(t'o !'a%teta +(+e !o#a o$o+/a'a% oa!,a'a +(&e,"o % a!o !or%,/e"#e #a'"o a+totra"(&orta robe. Poo)"o(t +(+e a !or%,/e"#e+!#+*+#e !ara!ter%(t%!e (tr+!t+re % +"!%o"%(a"#a &o)(%(te$a &o)r,!e o("o'"o$ &roe(+ &r+8a"#a tra"(&ort"e +(+e % to: &o)(%(te$ %"or$%(a"#a !or%("%!a (%(te$ tar%a + AR=+ %
!ara!ter%(t%!e 'o%a + +"!%#% 'r(te robe.
10.
O'o ('o#(t'o !'a%teta +(+e + "a#'e/o# $#er% re&ree"t+#e at#e'e % %#e'e !or%("%!a o)"o("o(%(te$a ATP. O#e"a o'o ('o#(t'a !'a%teta $o8e (e %'r,%t% !'a"t%tat%'"%$ &o!aate#%$a !ao,to (+:
= )o(t+&"o(t %"or$a%#a + 're$e"+ = bro# %"or$a%o"% &a"oa % b%bor)a = )o(t+&"o(t %"or$a%#a + &ro(tor+ = a(ort%$a" e"a tra"(&orta + +"!%#% 're$e"a )o(ta'e robe % !o%*%"e tra"(&orto'a"erobe = !oe%%#e"t %(!or%,/e"#a "o$%"a"e "o(%'o(t% 'o%a = !oe%%#e"t &r%aoe"o(t% 'o%a a o)ree"+ 'r(t+ robe = bro# tra"(&orta (a &+"o$ &o&+"#e"o,/+ 'o%a.
5.1 Pa)ame&) $va%&e&a "vo#"&va 4*o(od!o"& '"%'(e a $o)2-e!#e4
)nformisanje korisnika - oe"a &o)(%(te$a %"or$%(a"#a !or%("%!a (%(te$a ATP +a'"o$ (e$o8e %(!aat% !'a%tat%'"%$ &o!aate#%$a % &o!aate#%$a )ob%#e"%$ !o$&arat%'"%$ $eto)a$ao) (tra"e e!(&erata %% +($e"%$ a"!eta$a a("o'a"%$ "a )%re!t"o$ %"ter'#+ !or%("%!a %t).Me+t%$ "e!% o) $o+/% !'a"t%tat%'"% &o!aate#a o'o &o)(%(te$a $o+ b%t%:
- )o(t+&"o(t %"or$a%#a + 're$e"+ G % %(!aa" !ao ra)"o 're$e ATP=a + !o$e !or%("%! $o8e )ob%t% %"or$a%#+ o tra"(&ort+ robe.
- )o(t+&"o(t %"or$a%#a "a ee!tro"(!o$ $e)%#+ G %e$ $o+/"o(t )a !or%("%! $o8e)ob%t% %"or$a%#+ "a Heb=(a#t+ ATP=a.
- bro# %"or$a%o"% &a"oa % b%bor)a "b %(!aa" !ao o)"o( %$e+ +!+&"o bro#a &a"oa %
b%bor)a !o#% (a)r8e %"or$a%#e o ATP=+ % &o'r,%"e ter%tor%#e !o#+ o&(+8+#e o)"o("o:
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)e #e:"b = bro# &a"oa % b%bor)a !o#% (a)r8e %"or$a%#e o ATP=+ = &o'r,%"a o&(+8%'a"e ter%tor%#e.
Jro# %"or$a%o"% &a"oa " &' %!aa" !ao o)"o( %$e+ +!+&"o bro#a tra"(&ort"% (re)(ta'a
'o%a ATP=a !o#% (a)r8e "a (eb% %"or$a%#e o ATP=+ % &o'r,%"e tra"(&ort"o &o)r+*#ao)"o("o:
11.)#e (+:" &' = bro# 'o%a !o#a (a)r8e &a"oe % %"or$a%#e o ATP=+t& = &o'r,%"a o&(+8e"o tra"(&ort"o &o)r+*#a.
Tar%"% (%(te$ + #a'"o$ a+totra"(&ort+ robe. K'a"t%tat%'"% &o!aate# &oo)"o(t% ra(&oo8%'o(t%tar%"o (%(te$a + #a'"o$ a+totra"(&ort+ robe $o8e (e %ra%t% &re!o (e)e/e &o!aate#a:
- +!+&a" bro# #e)%"%*"% %#e"a tra"(&orta &o 'r(ta$a a(ort%$a" %#e"a &o: !$ t!$ *a(+ra)a 'o%a $3 % (. !o#% &o!a+#e (te&e" $o+/"o(t% !or%("%!a )a a %(t+ 'r(t+ robe &at%ra%*%t+ %#e"+ tra"(&orta + +"!%#% 're$e"a )o(ta'e robe I !o%*%"e tra"(&orto'a"e robeo)"o("o:
− ukupan broj jedinini# cijena %iste vrste, transporta za istu vrstu robe$
*arakteristike vozila u funkciji vrste roe
K'a"t%tat%'"% &o!aate#% !ara!ter%(t%!a 'o%a &r%aoe"% 'r(t% robe !o#a (e tra"(&ort+#e $o+(e %ra%t% &re!o (e)e/% &o!aate#a:
- I$#er%te# %(!or%,/e"#a !a&a%teta 'o%a !oe%%#e"t (tat%*!o %(!or%,/e"#a !or%("e"o(%'o(t% 'o%a
rocenat prilagođeni#6 vozila %pv, za datu vrstu robe! izra.eni kao odnos
broja prilagođeni#6 vozila i ukupnog broja vozila na radu:
)#e (+:
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" &r = bro# >&r%aoe"%? 'o%a o)o'ara#+/% a )at+ 'r(t+ robe"r = +!+&a" bro# 'o%a "a ra)+$
7roj transporta sa punom popunjeno)ću vozila %ntp,:
12.6. Ra"*o%o7vo"& '"%'(e
Ra(&oo8%'o(t +(+e !ao ('o#(t'o !'a%teta $o8e$o )e%"%(at% !ao (&re$"o(t ATP=a )a %'r,%o)"o("o &r+8% +(++ + tre"+t!+ !a)a #e at#e'a"a o) !or%("%!a % !o"t%"+%ra"o "a(ta'% % )a#e )a #e obeb#e+#e + at#e'a"o$ 're$e"+ tra#a"#a + a)at%$ toera"%#a$a % )r+%$ a)at%$+(o'%$a.
O#e"a o'% &o)('o#(ta'a !'a%teta "a &re'o"o$ &+t+ $o8e (e %'r,%t% !'a"t%tat%'"%$ &o!aate#%$a !ao ,to (+:
a Pr%(t+&a*"o(t +(+e:- 'r%#e$e *e!a"#a "a +to'ar robe- bro# tra"(&orta robe + to!+ )a"a
- 'r%#e$e +"!%o"%(a"#a + to!+ )a"a- )+8%"a &re'o"o &+ta %- '#ero'at"o/a tra"(&orta robe + &o($atra"o$ &er%o)+ 're$e"a.
b Ne&re!%)"o(t +(+e:- ta*"o(t- !oe%%#e"t &o+)a"o(t% rea%a%#e tra"(&orta robe %- !oe%%#e"t &o+)a"o(t% rea%a%#e '#ero'at"o/e tra"(&orta robe "a &re'o"o$ &+t+.
S'a!% o) "a'e)e"% &ara$etara &r%(t+&a*"o(t% % "e&re!%)"o(t% +(+e $o+/e #e !'a"t%tat%'"o%(!aat% &re!o o)o'ara#+/% %$#er%te#a. K'a"t%tat%'"% &o!aate#% &r%(t+&a*"o(t% $o+ b%t%
&r%(t+&a*"o(t + 're$e"+ &ro(tor+ % &r%t+&a*"o(t + 'o%o.
Ne&re!%)"o(t +(+e !ao &o)('o#(t'o ('o#(t'a !'a%teta ra(&oo8%'o(t% +(+e &ra!t%*"o!ara!ter%,e &o+)a"o(t +"!%o"%(a"#a + to!+ &r+8"#a &re'o"e +(+e "a &re'o"o$ &+t+o)"o("o &o+)a"o(t rea%a%#e ('% &o!aate#a ob%$a % !'a%teta tra"(&ort"e +(+e. Ne&re!%)"o(t !ao &o)('o#(t'o &r%(t+&a*"o(t% +(+e $o8e (e o&%(at% !'a"t%tat%'"%$ &o!aate#%$a !ao ,to (+: Koe%%#e"t ta*"o(t% Kt %ra8e" !ao o)"o( %$e+ &a"%ra"% %
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o(t'are"% vremenski# gubitaka po ostvarenoj vo.nji sa teretom na prevoznomputu:
gdje su:tdp - planirani vremenski gubici po vo.nji sa teretom na prevoznom putu!tdo - ostvareni vremenski gubici po vo.nji sa teretom na prevoznom putu!8rp! 8ro - planiraniostvareni asovi rada vozila na prevoznom putu!89p! 89o -planiraniostvareni asovi vo.nje na prevoznom putu!p! o - planiraniostvareni broj vo.nji sa teretom na prevoznom putu$
13.
/oe(cijent pouzdanosti realizacije transporta robe %/pt, ! predstavlja odnosizmeđu ostvarenog-realizovanog i planiranog broja vo.nji sa teretom:
gdje su:o − ostvareni broj vo.nji sa teretom!p − planirani broj vo.nji sa teretom$
/oe(cijent pouzdanosti realizacije planirane vjerovatnoće transporta robe%/ po,:
)#e (+:rPo&( -rea%a%#a 're)"o(t% 'ero'at"o/e tra"(&orta roberPo&( - rea%a%#a 're)"o(t% 'ero'at"o/e tra"(&orta robe.
8. S&a+%!o"& '"%'(e
Stab%"o(t +(+e $o8e$o )e%"%(at% !ao (&o(ob"o(t )a (e a&o*eta +(+a % )a#e &r+8a % oba'#a be e!(e("% &oor,a"#a. Pre!%)% + +"!%o"%(a"#+ "a &re'o"o$ &+t+ AR !ara!ter%,+ o(ob%"+>e!(e("o? &oor,a"#a +(+e.
Na &re'o"o$ &+t+ #a'"o a+totra"(&ora robe &re!%)% + +"!%o"%(a"#+ $o+ (e o&%(at% &re!o(%#e)e/% &o!aate#a: bro# &re!%)a + &o($atra"o$ &er%o)+ 're$e"a '#ero'at"o/a &o#a'e &re!%)a +"!%o"%(a"#a + &o($atra"o$ &er%o)+ 're$e"a (tab%"o(t +"!%o"%(a"#a &re'o"o &+ta.
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8.1 Pa)ame&) $va%&e&a "vo#"&va 4"&a+%!o"& '"%'(e4
Jro# &re!%)a +"!%o"%(a"#a + &o($atra"o$ &er%o)+ 're$e"a " & :
#ero'at"o/a &o#a'e &re!%)a +"!%o"%(a"#a + &o($atra"o$ &er%o)+ 're$e"a P& %ra8e"a !aoo)"o( bro#a >%+b#e"%? "eo)r8a"% 'o8"#% (a tereto$ % +!+&"o bro#a &a"%ra"% 'o8"#% (atereto$ + &o($atra"o$ &er%o)+ 're$e"a:
)#e (+:C" -%+b#e"% "eo)r8a"% bro# 'o8"#% (a tereto$C& - &a"%ra"% bro# 'o8"#% (a tereto$. 14.
Stab%"o(t +"!%o"%(a"#a S B (e $o8e &o($atrat% !ao o)"o( +!+&"o 're$e"a tra#a"#a &re!%)a% +!+&"o 're$e"a &ro'e)e"o + ra)+ + &o($atra"o$ &er%o)+ 're$e"a te &re(ta'%t% (e)e/o$or$+o$:
)#e (+:t & = rea%o'a"a 're)"o(t 're$e"a tra#a"#a #e)"o &re!%)aGr = *a(o'% ra)a 'o%a + to!+ )a"a.
9. P)evo!a "*o"o+!o"&
Pre'o"+ (&o(ob"o(t $o8e$o )e%"%(at% !ao (&o(ob"o(t (%(te$a #a'"o a+totra"(&orta robe )a +a)at%$ %"ter"%$ +(o'%$a a)o'o#% tra"(&ort"e at#e'e a)ato ob%$a a)at% !'a"t%tat'"%!ara!ter%(t%!a. O'o ('o#(t'o !'a%teta % +(+e )%re!t"o #e 'ea"o a %#e'e % ate'e ATP=a !aoora"%atora tra"(&orta.
Na#"a*a#"%#% !'a"t%tat%'"% &o!aate#% !o#%$a (e o&%(+#e ('o#(t'o &re'o"e (&o(ob"o(t% &re'o"o &+ta AR (+:
- +!+&a" ob%$ &re'ee"e robe- $a!(%$a"o $o+/ &o"+e"% tra"(&ort"% ra)- o(t'are" tra"(&ort"% ra)- !oe%%#e"t )%"a$%*!o %(!or%,/e"#a !or%("e "o(%'o(t%- %"'e"tar(!% bro# 'o%a- bro# 'o%a "a ra)+ %- &ro(#e*a" !a&a%tet tra"(&ort"e #e)%"%e tra"(&ort"o (re)(t'a.
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9.1 Pa)ame&) $va%&e&a "vo#"&va 4*)ovod!a "*o"o+!o"&4
O(t'are"% ob%$ tra"(&orta robe &re)(ta'#a +!+&"+ !o%*%"+ tra"(&orto'a"e robe + to!+ &o($atra"o &er%o)a 're$e"a. Ma!(%$a"o $o+/ &o"+e"% tra"(&ort"% ra) U$a &re)(ta'#a (&o(ob"o(t )a (e oba'% tra"(&ort"% ra) (a &ot&+"o %(!or%,/e"o$ !or%("o$ "o(%'o,/+
'o%a "a #eo!+&"o$ &ree"o$ &+t+ (a robo$ + to!+ &o($atra"o &er%o)a 're$e"a.
O(t'are"% tra"(&ort"% ra) U &re)(ta'#a (t'ar"o %'r,e"% tra"(&ort"% ra) + to!+ &o($atra"o &er%o)a. Koe%%#e"t )%"a$%*!o %(!or%,/e"#a !or%("e "o(%'o(t% Q &re)(ta'#a o)"o( %$e+o(t'are"o o)"o("o rea%o'a"o tra"(&ort"o ra)a U % $o+/e &o"+e"o tra"(&ort"o ra)aU$a.
15.
O'a# &o!aate# &o!a+#e !o%!o #e %(!or%,/e" &o"+e"% tra"(&ort"% ra) o)"o("o &re)(ta'#a$#er+ +(!ae"o(t% %'r,e"#a &a"%ra"o ra)a ATP=a. I"'e"tar(!% bro# 'o%a "a ra)+ A% &re)(ta'#a (+$+ ('% 'o%a ra(&oo8%'% a tra"(&ort o)ree"e 'r(te robe (a o)ree"%$!o"(tr+!%#(!o- e!(&oata%o"%$ !ara!ter%(t%!a$a te (e $o8e &r%!aat% (e)e/o$ o$r$+o$:
)#e (+:A% -bro# %"'ertar!% 'o%a !o"(tr+!%#(!o-e!(&oata%o"o !ara!ter%(t%!a
" - bro# r+&a eteroe"o 'o"o &ar!aA( - bro# te"%*!% (&o(ob"%-%(&ra'"% a tra"(&ort 'o%a o)re"% !o"(tr+!%#(!oe!(&oata%o"% !ara!ter%(t%!aA" - bro# te"%*!% %(&ra'"%-"e(obo)"% a tra"(&ort 'o%a o)ree"% !o"(tr+!%#(!o-e!(&oata%o"% !ara!ter%(t%!a.
Jro# 'o%a "a ra)+ Ar &re)(ta'#a &otreba" bro# 'o%a "a ra)+ + %#+ a)o'o#e"#atra"(&ort"% ate'a:
)#e (+: = ob%$ tra"(&orto'a"e robe + to!+ &o($atra"o &er%o)a 're$e"aK (t - (re)"#a )+8%"a 'o8"#e (a tereto$D% = bro# )a"a + %"'e"tar+ + &o($atra"o$ &er%o)+ 're$e"at = !oe%%#e"t te"%*!% %(&ra'"% 'o%a = !oe%%#e"t %(!or%,/e"#a 'o"o &ar!a = !oe%%#e"t %(!or%,/e"#a 're$e"a + to!+ )a"a
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8/18/2019 Primjeri Definisanja Usluge u Javnom Autotransportu Robe_seminarski Rad
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F = !oe%#e"t %(!or%,/e"#a ra)"o 're$e"a+ - te8%"(!a !ara!ter%(t%!a a ob%$ tra"(&orto'a"e robe = !oe%%#e"t %(!or%,/e"#a &ree"o &+ta( = (re)"#a (aobra/a#"a br%"a.
Pro(#e*"% !a&a%tet tra"(&ort"o (re)('a V %ra8a'a (e !ao &ro(#e*"a !or%("a "o(%'o(t 'o%ao)ree"% !o"(tr+!%#(!o-e!(&oata%o"% r+&a "o(%'o(t% 'o%a &r% 'o8"#% (a tereto$:
)#e (+:C = o(t'are"% bro# 'o8"#% (a tereto$ + &o($atra"o$ &er%o)+ 're$e"aV = !or%("a "o(%'o(t 'o%a.
16.
. E"*%oa&ao!a *o'da!o"&
E!(&oata%o"+ &o+)a"o(t $o8e$o )e%"%(at% !ao (&o(ob"o(t (%(te$a #a'"o a+totra"(&ortarobe )a &o) a)at%$ +(o'%$a obeb#e)% o)o'ara#+/a a!t%'"a (re)(t'a a ra) + %#+a)o'o#e"#a tra"(&ort"% ate'a a)ato ob%$a + a)at%$ %"ter"%$ +(o'%$a. U rea"%$+(o'%$a +"!%o"%(a"#a (%(te$a ATP treba )a obebe)% &otreba" bro# ra(&oo8%'% 'o%a !o#a(e ra(&ore+#+ &o &re'o"%$ &+te'%$a AR.
Ta# bro# treba )a obeb#e)% &o!r%'a"#e $#ero)a'"% tra"(&ort"% at#e'a te at#e'e !o#% (+%a'a"% &ore$e/a#%$a + o!r+8e"#+ %% %"e"a)"%$ ot!a%$a. O'o (e o)"o(% "a (%(te$ te"%*!o
o)r8a'a"#a % &o&ra'!% % "a tra"(&ort"a (re)(ta'a !ao te"%*!e (%(te$e !o#% + (%(te$+ ATP &re)(ta'#a 'ro 'a8a" &o)(%(te$.
Po)(%(te$ te"%*!e e!(&oata%#e +a'"o$ + ora"%a%o"o# (tr+!t+r% ATP=a &re)(ta'#a #e)%"(t'e"+ #e%"+ !o#a &r+8a +(++ o)"o("o &re)(ta'#a o%(t%*!% (%(te$ &o)(%(te$+ &ro%'o)"e tra"(&ort"e e!(&oata%#e.
K'a"t%tat%'"% &o!aate#% ('o#(t'a e!(&oata%o"e &o+)a"o(t% (+: = bro# 'o%a te"%*!% %(&ra'"% = bro# 'o%a te"%*!% "e%(&ra'"% = ra(&oo8%'o(t tre"+t"a (re)"#a a(%$&tot(!a = !oe%%#e"t %(!or%,/e"#a 'o"o &ar!a = !oe%%#e"t %(!or%,/e"#a ra(&oo8%'o 'o"o &ar!a.
.1 Pa)ame&) $va%&e&a "vo#"&va 4e$"*%oa&ao!e *o'da!o"&4
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7roj vozila te#niki ispravni#-sposobni# %;s, predstavlja sumu svi# te#nikiispravni# vozila na radu određeni# konstrukcijsko-eksploatacioni#karakteristika:
gde je:;s − broj vozila te#niki ispravni#−sposobni# i operativno spremni# %te#nikii organizacijski,!;n − broj vozila te#niki neispravni#−nesposobni# i operativno nespremni#%radi ostali# uslova,!;r − broj vozila te#niki ispravni# koja se nalaze na radu!;g − broj vozila te#niki ispravni#−sposobni# i nalaze se u autobazi$
1
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8/18/2019 Primjeri Definisanja Usluge u Javnom Autotransportu Robe_seminarski Rad
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Ra(&oo8%'o(t tra"(&ort"% (re)(ta'a a'%(% o) bro#a (&re$"% 'o%a + tre"+t!+ &o*et!a ra)a t1% '#ero'at"o/e "#%o'o beot!a"o ra)a + %"ter'a+ 're$e"a t1t2:
)#e (+:A( = bro# 'o%a te"%*!% %(&ra'"% + tre"+t!+ t 1 P t1 t 2 -'#ero'at"o/a beot!a"o ra)a te"%*!% %(&ra'"% 'o%a + %"ter'a+ 're$e"a.
Na o'a# "a*%" )e%"%(a"+ ra(&oo8%'o(t $o8e$o o&%(at% &o$o/+: tre"+t"e (re)"#e % a(%$&tot(!era(&oo8%'o(t%. Tre"+t"a ra(&oo8%'o(t Rr t #e (+*a#"o &ro$e"#%'a 'e%*%"a % #e)"a!a #e (+$%'ero'at"o/a rea%a%#e )'a "ea'%("a )oaa#a: 1-ob#e!at + "e!o$ 're$e"+ 0t "%#eot!a%'ao % 2-ob#e!at #e ot!a%'ao &a #e ob"o'#e" % &o(e &o(e)"#e &o&ra'!e '%,e "%#eot!a%'ao.
Rea%a%#+ tre"+t"e ra(&oo8%'o(t% $o8e$o % (tat%(t%*!% o#e"%t% !ao !o%*"%! tre"+t"ora(&oo8%'% % +!+&"% (re)(ta'a a ra). Sre)"#a ra(&oo8%'o(t R' t1 t 2 +(t'ar% &re)(ta'#a(re)"#+ 'r%#e)"o(t tre"+t"e ra(&oo8%'o(t% + )ato$ %"ter'a+ 're$e"a t1 t 2 .
1.A!o +$e$o + ob%r )a (re)"#a ra(&oo8%'o(t a'%(% o) tre"+t"e ra(&oo8%'o(t% % '#ero'at"o/e beot!a"o ra)a + %"ter'a+ 're$e"a t1 t 2 !o#% bo &ra!t%*"% raoa $o8e )a b+)e #e)"a! )"e'"o$ ra)"o$ 're$e"+ G ) o")a (re)"#a )"e'"a ra(&oo8%'o(t a #e)a" &re'o"% &+t "a!o$ ra)% Nr 'o%a !o#a &r+8a#+ +(++ !or%("%%$a + to!+ ra)"o 're$e"a Gr $o8e )a (e%(!a8e "a (e)e/% "a*%":
)#e (+:
=+!+&a" bro# 'o%a "a ra)+ !o#a (+ ra)%a
be ot!aa
K t = +!+&a" &a"%ra"% bro# &ree"% !%o$etara (a tereto$
K )o = +!+&a" bro# &ree"% !%o$etara (a tereto$ )o ot!aa" = bro# 'o%a !o#a (+ ra)%a be ot!aa + to!+ )a"a$ = bro# 'o%a !o#a (+ ot!aaa + to!+ )a"a.
A(%$&tot(!a ra"%*"a ra(&oo8%'o(t Rr &re)(ta'#a ra"%*"+ 're)"o(t a!o &o(to#% tre"+t"era(&oo8%'o(t% !a)a 'r%#e$e te8% be(!o"a*"o(t te (e o'a ra(&oo8%'o(t *e(to "a%'a % o&erat%'"ara(&oo8%'o(t.
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A &ore) "a'e)e"% !'a"t%tat%'"% &o!aate#a ra(&oo8%'o(t% ('o#(t'o e!(&oata%o"e &o+)a"o(t% $o8e (e o#e"%t% % &o!aate#%$a %(!or%,/e"#a:
- !oe%%#e"t %(!or%,/e"#a 'o"o &ar!a - !oe%%#e"t %(!or%,/e"#a ra(&oo8%'o=(&o(ob"o a e!(&oata%#+ 'o"o &ar!a W.
1.
;.
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&ro#e!to'a"% ('o#(ta'a (%(te$a % +(+e o#e"+ !'a%teta o) (tra"e !or%("%!a % "a !ra#+ &obo#,a"#e !'a%teta +(+e !ao ee$e"t +&ra'#a"#a +!+&"%$ !'a%teto$ (%(te$a.
S'a!o &re)+e/e %$a ('o#+ o("o'"+ +"!%#+ a to #e )a ('o#%$ a!t%'"o(t%$a &a"%ra"#e ra'o#ra)"% &o(t+&% !o"troa %t). &o$o"e &r% (t'ara"#+ o)ree"o &ro%'o)a. U to (e 'e+#e %
+(+a )a b+)e )obra %'r,e"a !a)a #e + &%ta"#+ &o(o'a"#e ('a!o &re)+e/a a % (a$o &re'oa)ato &ro%'o)a "a e(ta$a.
K'a%tet &re)(ta'#a "a#bo#+ %"'e(t%%#+ a #a*a"#e !o"!+re"%#e $e+ &re)+e/%$a a %(to ta!o % &re)+e/a "a (a$o$ tr8%,t+. K'a%tet )a"a( 'a)a "a tr8%,t+ % o" (e + tr8%,"o ra'%#e"%$ &r%'re)a$a "e obra+#e (a$o "a o("o'+ &o(to#e/% (ta")ar)a a !'a%tet #er &r%#e ('ea "a "#ea+t%*+: at#e'% !+&a a o&et % toa &ro%(t%*e )a (e $ora or$%rat% !'a%tet (a$o &ro%'oa*a )a b% o" o(tao !o"!+re"ta" "a tr8%,t+.
20.
1=. L&e)a&')a
1. Dr Pa'e Xa)o'%/ ,Sistem kvaliteta u drumskom transportu, No'% Sa) 2012.
2. Do. )r. (. Da'or Jr*%/ Mr. S. Mar!o @ero'%/ ,-ogistika prijevoza putnika, S'e+*%%,te +Careb+ a!+tet &ro$et"% "a"o(t% &r%r+*"%! Careb 2012.
3. I"ter"et a)re(e:
att&:LLHHH.ooe.o$L+rY(aZt[rtZ#[VZ[e(rZ([(o+reZHeb[)Z1[a)Zr#a[+atZ['e)Z0
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)tt&:LLHHH.ar%"(!atar%a.o$L&ro&%(%L(&o#"oto'%"(!%L(&o#"otro'%"(!%`5.t$
ett&:LL%e(.&.rLD#eat"%%L)br%LJr%-Se'ro'%--o%(t%!a-&r%#e'oa-&+t"%!a.&)
21.
http://www.carinskatarifa.com/propisi/spoljnotgovinski/spoljnotrgovinski_5.htmhttp://files.fpz.hr/Djelatnici/dbrcic/Brcic-Sevrovic--Logistika-prijevoza-putnika.pdfhttp://www.carinskatarifa.com/propisi/spoljnotgovinski/spoljnotrgovinski_5.htmhttp://files.fpz.hr/Djelatnici/dbrcic/Brcic-Sevrovic--Logistika-prijevoza-putnika.pdf