Prior Authorization for Advanced & Cardiac Imaging

PROVIDER TRAINING/PRESENTED BY:

NAME:

DATE:

Training Program

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Advanced and Cardiac Prior Authorizations in the Provider Office

Our Program

1. Authorization Process

2. Other Program Components

3. Provider Tools and Contact Information

Questions and Answers

Agenda

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Prior Authorization Program

January 1, 2018Health Net partnered with National Imaging Associates forAdvanced & Cardiac Imaging. Only non-emergent proceduresperformed in an outpatient setting require authorization with NIA.

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Procedures Requiring

Authorization

• CT/CTA• CCTA• MRI/MRA• PET Scan• Myocardial Perfusion Imaging• MUGA Scan• Stress Echocardiography

• Echocardiography

Excluded from Program:

Procedures Performed in the

Following Settings:

• Hospital Inpatient• Observation• Emergency Room

Responsibility for Authorization

Ordering Provider

Responsible for obtaining prior authorization

Rendering Provider

Ensuring that prior authorization has been obtained prior to providing service

Recommendation to Rendering Providers: Do not schedule test until authorization is received

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List of CPT Procedure Codes Requiring Prior Authorization

• Review Claims/Utilization Review Matrix to determine CPT codes managed by NIA

• CPT Codes and their Allowable Billable Groupings

• Located on RadMD

• Codes other than what is on the matrix refer back to CalViva Health and Health Net’s policy & procedure process

INSERT CalViva Health SPECIFIC MATRIX SCREEN SHOT

Prior Authorization Process Overview

Ordering Physician

Or Online Through RadMD

www.RadMD.com

Algorithm

Service AuthorizedRendering Provider

Performs ServiceClaim

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Information evaluated via algorithm and medical

records

Submit Requests by Phone

Information Required for Authorization

GENERAL

Make sure to include the following when requesting a prior authorization:

• Physician information

• Member information

• Rendering provider information

• Requested examination, etc.

CLINICAL INFORMATION

• Includes clinical information that will justify examination, symptoms and their duration, physical exam findings

• Preliminary procedures already completed (e.g., x-rays, CTs, lab work, ultrasound reports, scoped procedures, referrals to specialist, specialist evaluation)

• Reason the study is being requested (e.g., further evaluation, rule out a disorder)

Refer to the Prior Authorization Checklists on RadMD for more specific information.

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Document Review

• NIA may request patient’s medical records/additional clinical information

• When requested, validation of clinical criteria within the patient’s medical records is required before an approval can be made

• Ensures that clinical criteria that supports the requested test are clearly documented in medical records

• Helps ensure that patients receive the most appropriate, effective care

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Request for Additional Clinical Information

• In the event that more documentation is needed a fax will be sent to the provider detailing what clinical information is needed, along with a Fax Coversheet

• We stress the need to provide the clinical information as quickly as possible so the determination can be made timely

• The determination timeframe begins after receipt of the additional clinical information

• Failure to receive requested clinical information may result in non certification or denial

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Submitting Additional Clinical Information/Medical Records to NIA

• Two ways to submit clinical information to NIA

− Via Fax

− Via RadMD Upload

• Use the Fax Coversheet (when faxing clinical information to NIA)

• Additional copies of Fax Coversheets can also be printed from RadMD or requested via the Call Center @ 1-866-642-9700

Be sure to use the NIA Fax Coversheet for all transmissions of clinical information!

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Prior Authorization Process

Intake Level Initial Clinical Review

• Requests are evaluated using our clinical algorithms and may:

1.Approve

2.Pend for clinical validation of medical records

3.Require additional clinical review

• Nurses will review request and may:

1. Approve

2. Send to NIA physician for additional clinical review

• Physicians may:

1.Approve

2.Deny

Physician Clinical Review

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A peer to peer discussion is always available!

Notification of Determination/Urgent Process

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• Approval Notification • Denial Notification

• Authorization Validity Period

• 90 days from date of request.

• Appeal Instructions

• In the event of a denial, providers are asked to follow the appeal instructions provided in their denial letter.

Authorization Process

If an urgent clinical situation exists outside of a hospital emergency room, please contact NIA immediately with the appropriate clinical information for an expedited review 1-866-642-9700.

Advanced Imaging Provider Network:

• Please utilize our network of Free-Standing Imaging Facilities (FSFs), Hospitals, and In Office Providers as it’s preferred providers for delivering outpatient CT/CTA, CCTA, MRI/MRA, PET Scans, MPI, MUGA Scan, Echocardiography and Stress Echo services to CalViva Health members.

Using CalViva Health and Health Net’s Provider Network

Provider Network

Claims and

Appeals

Radiation Safety

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Provider Tools

• Toll free authorization and information number – 1-866-642-9700 Available Monday-Friday 5:00am-5:00pm PST

• Interactive Voice Response (IVR) System for authorization tracking

➢RadMD Website – Available 24/7 (except during maintenance)

− Request authorization (ordering providers only) and view authorization status

− Upload additional clinical information

− View Clinical Guidelines, Frequently Asked Questions (FAQs), and other educational documents

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Ordering Provider: Getting Started on RadMD.com

STEPS:

1. Click the “New User” button on the right side of the home page.

2. Select “Physician’s office that orders procedures”

3. Fill out the application and click the “Submit” button.

− You must include your e-mail address in order for our Webmaster to respond to you with your NIA-approved user name and password.

NOTE: On subsequent visits to the site, click the “Sign In” button to proceed.

1Everyone in your organization is required to have their own separate user name and password due to HIPAA regulations.

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3

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Offices that will be both ordering and rendering should request ordering provider access, this will allow your office to request authorizations on RadMD and see the status of those authorization requests.

When to Contact National Imaging Associates, Inc. (NIA)

Providers: Ordering Providers:▪ To initiate a request for an authorization please contact NIA via website, www.RadMD.com

or via toll-free number 1-866-642-9700.▪ To check the status of an authorization please contact NIA via website, www.RadMD.com or

Interactive Voice Response (IVR) System 1-866-642-9700.

Rendering Providers:▪ To check the status of an authorization please contact NIA via website, www.RadMD.com or

Interactive Voice Response (IVR) System 1-866-642-9700.

Ordering Providers and Rendering Providers:▪ For assistance or technical support for RadMD, please contact RadMD Help Desk via e-mail

RadMDSupport@magellanhealth.com or 877-80-RadMD (877-807-2363).▪ For any provider education requests or questions specific to NIA and the Medical Specialty

Solutions Program, Providers may contact April Sabino, Senior Clinical Provider Relations Manager ajsabino@magellanhealth.com or 1-410-953-1078.

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Thank you!

CalViva Health is a licensed health plan in California that provides services to Medi-Cal enrollees in Fresno, Kings and Madera counties. CalViva Health contracts with Health Net Community Solutions, Inc. to provide and arrange for network services. *Health Net Community Solutions, Inc. is a subsidiary of Health Net, LLC and Centene Corporation. Health Net is a registered service mark of Health Net, LLC. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved. CONFIDENTIALITY NOTE FOR FAX TRANSMISSION: This facsimile may contain confidential information. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, or the person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained in this transmission is strictly PROHIBITED. If you have received this transmission in error, please notify the sender immediately by telephone or by return fax and destroy this transmission, along with any attachments.