privy webinar: turn social media followers and google searchers into loyal customers

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Presenter: Jake Cohen, Privy Tweet me at: @jfccohen Email me at: [email protected] Learn more at: blog.getpri Turn Social Media Followers and Google Searchers Into Loyal Customers

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Enjoy the slides from the recent webinar we gave to the Thank You Small Business attendees.

TRANSCRIPT

Page 1: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Turn Social Media Followers and Google Searchers Into Loyal Customers

Page 2: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Webinar House Keeping

Jake CohenCo-Founder, Privy

• Long time marketer for CBS• Co-founded Privy• www.getprivy.com

• Twitter: @jfccohen• Email: [email protected]

Page 3: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Overview

1. What Consumers Want

2. How They Find You Online

3. What You Need to Do To Win Loyal Business

4. How To Take Control

Page 4: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Loyalty = TRUST

Page 5: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Impulse is Gone

People can get answers online.

Page 6: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 7: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Your Website

Page 8: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 9: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 10: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Website

Page 11: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 12: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 13: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 14: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 15: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

T(rusted) A(ffordable) C(onvenient)

Link your social media

Give people a reason to come back

Make sure you’re mobile optimized

Simple Website Tips

Pro Tips

Page 16: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Facebook

Page 17: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 18: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 19: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 20: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

P(ersonality) C(ommunity) P(hotos)

Add all relevant info!

Ask people to share/like/comment

Offer special giveaways!

Simple FacebookTips

Pro Tips

Page 21: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Twitter

Page 22: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 23: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 24: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 25: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 26: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

R(esponsive) E(xpertise) E(engaging)

Link your website

Tweet at influential people

Respond to individuals who Tweet at you

Simple Twitter Tips

Pro Tips

Page 27: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Google Search

Page 28: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 29: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 30: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

H1 tag!

Page 31: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 32: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

H2 tag!

Page 33: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

H(eader) I(intent) T(ag)

Use SEO provider (e.g. SEOMoz)

Make a blog for more links

Link your blog pages to other blog pages

Simple Google/SEO Tips

Pro Tips

Page 34: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 35: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

PRO TIPS1. Offer Specials2. Collect Email Addresses

Page 36: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 37: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Page 38: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Website

Page 39: Privy Webinar: Turn Social Media Followers and Google Searchers Into Loyal Customers

Presenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.comPresenter: Jake Cohen, PrivyTweet me at: @jfccohenEmail me at: [email protected]

Learn more at: blog.getprivy.com

Thank You – Q & A!

Jake CohenCo-Founder, Privy

• Long time marketer for CBS• Co-founded Privy• www.getprivy.com

• Twitter: @jfccohen• Email: [email protected]