Advancing Technician Development

Products and Services

Pro-MECH Learning SystemsPro-MECH Learning Systems provides comprehensive technician development programs and shop operations services designed to meet the challenges faced by fleets, carriers and maintenance organizations.

Headquarters: Rochester, NYFounded: 2012 by Jack Schickler (founder of FleetCross)Focus: Medium/Heavy duty equipment techniciansReach: National

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Pro-MECH Business ModelWe produce and deliver shop and technician development content/services that have a direct impact on shop operations.

• Assessment services• eLearning• Turn-key training programs• Custom programs

We fix trucks and provide best practices in shop operations.• Elite Squad• Shop Operations Assessment Services

We provide technology access and services to shop operations.• Resource Center• FleetCross

Custom Services

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Pro-MECH Learning Systems Methodology

• Train technicians to deal with the problems that plague contemporary heavy duty systems9 Key input from our customers

• Educate fleets and maintenance facilities on how to maximize uptime and reduce dependency on dealers and OEMs

9 Save thousands of dollars and reduce costs

• Utilize master technicians for advanced instructor-led training9 Our instructors are real world technicians who understand what today’s technicians are dealing with

every day

• Leverage the internet for graphic rich, interactive training content that engages users and maximizes absorption

9 Reduce the cost of training

• Understand that technicians are the key to profitability and need to be developed for maximum effectiveness

9 Effective technicians have a tremendous impact on profitability

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Technician Development Scale: New Classification of Skills to Reflect Today’s Equipment Issues

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• 15-20 technicians per group• Blended learning approach to training• Focus on key maintenance issues and skill development

9 Online Course Material: 7-14 One-Hour Courses Objective: One course a week in advance of instructor-led training Core concepts and essential baseline information

9 Instructor-led training: 16-32 hours of instructor-led training and hands on workshops Multiple ILTs to support content absorption and skill development Structure and frequency of ILTs will be determined based upon the complexity of the content and input

from customer base ILT and Workshop Final: Hands-on instruction and certification preparation to complete the program.

• ILT Locations: Central geographic locations around the country and anchor customer sites as appropriate

Technician Development Program General Concept

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2015 Pro-MECH Technician Programs• One-day introductory class that provides a high level introduction to Tier 4 emissions control systems, individual components and some

of the issues that these components introduce into maintenance and service of today’s equipment• The training also begins the process of teaching Pro-MECH’s Logical Diagnostics methodology for rapid and accurate diagnostics on

electrical systems• Significant use of and training on digital multi-meter utilization as an essential tool for servicing today’s drive-by-wire equipment• Three online courses and eight hours of instructor-led training

Tier 4 Emissions and Electrical Diagnostics

• Blended learning core program for teaching essential electrical fundamental skills: Volts, Ohms and Amps• Teaches diagnostics skills every technician should have to be an effective contributor to a maintenance operation• Applies significant training and utilization of digital multimeter as the key tool for electrical and electronic diagnostics• Focus Areas: Voltage drop, battery testing, drag testing, back probing, amp draw, charging/starting systems, parasitic draw, wire repair• Seven online courses and 16 hours of instructor-led training

Electrical Fundamentals

• Blended learning program for teaching essential electrical fundamental skills: Pulse Width Modulation, Frequency and Duty Cycle• Teaches diagnostics skills every technician should have to be an effective contributor to a maintenance operation• Applies significant training and utilization of digital multimeter as the key tool for electrical and electronic diagnostics• Focus Areas: cold start system training, relays, sensors and actuators, ECM and logical diagnostics using Pro-MECH designed simulators• Seven online courses and 16 hours of instructor-led training

Electrical/Electronic Systems and Diagnostics

• Technical aspects of current Tier 4 emissions systems and effective diagnostics procedures in a two-day training• PID data analysis (computer hook up) and how to interpret the information coming from the ECM• Electrical and electronic diagnostics utilizing digital multimeter as essential tool for practical application• Logical Diagnostics procedures for efficient and effective repair of equipment

Integrated Emissions Systems

• Online only course work bundles for subject area focus and high value• Electrical Systems Pull Ahead: Seven online courses with electrical/electronic specific content• Emissions Systems Pull Ahead: Seven online courses with emissions specific content• More being built and will be available in 2016

Pull Ahead Online Training Bundles

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2016 Pro-MECH Program Development Plan

• A blended technical and operational program designed to help company executives and managers understand what are best practices in developing an efficient and effective maintenance operation

• Develop technicians to be able to rapidly diagnose issues on equipment and determine to whom or where the service work needs to be assigned

Triage Specialist

• Educates technicians on the electronic controls and ECM functions for ABS systems• Teaches technicians how to PM, diagnose and repair ABS systems • Demonstrates how to best utilize and maximize OEM software

ABS Systems

• Educate technicians on how air conditioning and refrigeration systems work• Teaches diagnostics skills and servicing procedures for in-cab air conditioning systems• Teaches diagnostics skills and servicing procedures for trailer based refrigeration systems

Air Conditioning Service

• Leverages the skills developed in the Electrical Fundamentals and Electrical Systems and Diagnostics programs and enhances them with a deeper set of training specifically targeted on the starting system

• Develops diagnostics skills that are designed to ensure that jump starting and blowing ether into equipment are practices that are no longer utilized in the maintenance facility

Starting System Specialist

• Teaches essential skills needed for the maintenance and replacement of most major components surrounding the truck & trailer chassis.• How to diagnose potential problems before they become a DOT citation or a liability, the latest regulations, and new products. • Wheel-End – The real cost of a bad bearing adjustment. How to stop seal leaks for good! An easy way to get better fuel economy.• King Pins– How to diagnose, remove & reinstall king pins without reaming. Do it yourself and reap the rewards.• Brakes– Air disk and drum brakes diagnostics and repair. How to get more life from your lining and drums.

Brakes|Wheel-Ends|King Pins Tires|Steering|Suspension

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2016 Pro-MECH Program Development Plan•Transition an automotive mechanic to an effective diesel mechanic in three to four months•Leverage their skills in electrical and computer based diagnostics and apply them to the contemporary diesel systems•Educate the participant on the advantages and differences between auto and diesel technician work

Auto to Diesel Tech Conversion

• Educate technicians on how hydraulic systems work• Highlights the essential components, their function and where things go wrong• Teaches diagnostics skills and servicing procedures for hydraulic systems

Hydraulic Systems

• Technicians will be taught on the key components of trailer and tanker equipment• Wiring diagnostics and body module analytics along with the application of essential tools for problem

identification• Pump systems and tanker maintenance are an included component in this program

Trailers and Tankers

• Business operations program that is designed to highlight best practices for efficient and profitable shop operations

• The program will include personnel management, scheduling, service department interaction with parts department along with service writing, customer engagement and technician engagement with operators

• Program is ideal for grooming new shop managers or for those that have assumed the role

Shop Operations Management

• An interactive, online only program that trains technicians how the charging system functions and the components that comprise it

• Special attention will be paid to the electrical flow to the components, parasitic draw and how to test batteries properly and knowing when they need to be replaced

Charging System Specialist

Pro-MECH Solutions: Instructor-Led Training Program ILTs Delivered by Pro-MECH Master Technicians

• Exceptionally experienced trainers deliver outstanding content and share real world examples of issues technicians experience every day

• Hands-on activities that apply the concepts delivered in class• Quizzes included to ensure that attendees are understanding the content

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Pro-MECH Solutions: Online Training CoursesOnline Course Material: Train from anywhere, anytime• Interactive 3D graphics and rich media create a unique online training experience• Over 40 courses focused upon engines and electrical/electronic diagnostics enabling

any technician to enhance their skill sets on a wide variety of topics• Managers can track progress and see where additional training is needed

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Pro-MECH Solutions: Resource Center

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Pro-MECH Resource Center• Turn-key, stand alone training platform for access to Pro-

MECH content and other internet based content (OEM portals, cloud based Fleet Management/Shop Software, etc.)

• Independent internet access: no IT involvement neededo Resource Center stays off company infrastructure and bandwidtho Usage is monitored and content can be strictly limited

• Creates a focused training area specifically for technicians• Resource Center Includes:

9 Computer, monitor and keyboard9 Work station and chair (optional)9 Head phones for distraction reduction9 Can be a Wi-Fi hotspot for general shop internet access

Pro-MECH Solutions: Knowledge SurveysPro-MECH Knowledge Surveys• Online skills assessment questionnaire: current surveys include Electrical Controls,

Emissions and Brakes• Analyzes areas where training can have the most impact and where technical

deficiencies lie• Pro-MECH Analysis provides a monetary cost to incorrect answers that is shared with

Maintenance Managers

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Pro-MECH Solutions: Elite Squad & Relief Squad

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When they aren’t instructing, Pro-MECH’s elite instructors can come to your shop to help address your immediate service needs.

Elite Squad: Get downed vehicles repaired and profitable, we want your toughest trucks!

• Pre-visit conference call to review issues so our technicians can be prepared for the equipment you want them to work on and get right to work when they arrive.

Relief Squad: Fill in as temporary replacements for your technicians while they attend our training.

• Reduce lost revenue associated with taking your techs off the shop floor.

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Pro-MECH Engagements: 2014-16

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Pro-MECH Customer Samples• Leroy Holding Company (NationaLease)• Miller Truck Leasing (NationaLease)• Snider Fleet Solutions (All-Makes Repair)• Vander Haags (All-Makes Repair)• Wadhams Enterprises (Fleet)• Leonard’s Express (Fleet)• Airoldi Brothers NationaLease • Interstate NationaLease• Red Classic Transit/CCBCC (Fleet)• Wal-Mart (Fleet)• Gypsum Express (Fleet)• Koch NationaLease • Rochester Regional Transit Service (Municipal Fleet)• Star Truck Rentals• Universal Technical Institute (Vocational School)• Brown NationaLease• Dorsey Tire• Bauer Built Tire

Advancing Technician Development

www.pro-mech.us