ANNA NOLANSt. Augustine, Florida 32086

Amenolan.jj@gmail.com • 479.372.0655

QUALIFICATIONS SUMMARY

Self-motivated, hands-on professional with an aptitude for innovation and analytical problem solving; Communicative and personable, will adapt quickly, follow direction, and serve high-energy, confident professionalism.

► Relationship Development: Strong interpersonal talents with passion for cultivating lasting relations from diverse communities in organizational programs. Engaging presenter and skilled written communicator. Proven ability to collaborate with colleagues to achieve goals.

► Information Management: Well-developed ability to utilize business technologies to track client, vendor, and peripheral data and guide strategic planning. Proficient with Microsoft Office Suite, Banner, calendar systems, and multiple databases.

► Project Oversight: Highly focused and result-oriented in supporting deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Proven capability to delegate tasks effectively to ensure timely completion of any given objective.

► Key Strengths: Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems.

EDUCATIONAL BACKGROUNDBachelor of Art in Sociology | minor in Anthropology, December 2015

UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas

PROFESSIONAL EXPERIENCEADVANCED DERMATOLOGY AND COSMETIC SURGERY, St. Augustine, FloridaReceptionist (7/2016 – Present)Successfully manages front desk operations in areas of computerized processes utilizing NextGen and Toolkit to handle scheduling, transferring pertinent and confidential information to electronic charting, and processing payments. Conducts client intake and prepares and translates legal documents.

STATE FARM, Fayetteville, ArkansasAdministrative Assistant (2/2016 – 4/2016)Effectively provided administrative support by answering multiple console telephone system, filing sensitive client information, and handled appointment scheduling. Created invoices, quota sheets, and processed payments through ABS, NECHO and Prospector+. Efficiently filed documents to maintain an organized and effective office environment.

BATH AND BODY WORKS, Rogers, ArkansasCustomer Sales Lead (7/2011 – 6/2012)Fostered relationships with customers to establish a repeat customer base and referrals; operated cashier to assist customers efficiently and processed coupons and rewards cards to benefit customers when appropriate. Received calls daily, answering questions and educating customers.